#17986 · RV: DEVOLUCION
ID interno: 10918000004715613
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
15/7/24, 13:59
Resuelto
—
Actualizado
29/7/24, 11:19
Asignado
Jul 17, 2024 11:12 AM
Respondido
Jul 29, 2024 01:19 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes,
Necesitamos ayuda del departamento de ONLINE.
Os hemos adjuntado una factura de ONLINE, esta clienta lleva desde primeros de Junio intentando hacer la devolución.
Ella ya ha hablado varias veces con atención al cliente de online, mandado varios emails y aunque le contestan no ha ido nadie a recoger su paquete ni le han devuelto el dinero, volvió a escribir y le dicen que ya ha pasado el plazo cuando ella lleva intentándolo hace varias semanas.
La clienta ha dejado la compra en la tienda pero NO QUIERE UN VALE, por favor podéis devolverle el dinero?
Ya nos decís como procedemos, para llamarla porque está bastante disgustada y es una clienta que compra.
Gracias.
De: Gema Montalvo <gema.montalvo@browniespain.com>
Enviado el: lunes, 15 de julio de 2024 15:35
Para: Fuencarral <fuencarral@browniespain.com>
Asunto:
Resolución
No es para IT
JSON crudo (detalle completo)
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{
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_9136785401193539066_parse_4705408920917400920\">\n<div class=\"x_1557065374WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Buenas tardes,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Necesitamos ayuda del departamento de ONLINE.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Os hemos adjuntado una factura de ONLINE, esta clienta lleva desde primeros de Junio intentando hacer la devolución.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Ella ya ha hablado varias veces con atención al cliente de online, mandado varios emails y aunque le contestan no ha ido nadie a recoger su paquete ni le han devuelto el dinero,\n volvió a escribir y le dicen que ya ha pasado el plazo cuando ella lleva intentándolo hace varias semanas.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">La clienta ha dejado la compra en la tienda pero NO QUIERE UN VALE, por favor podéis devolverle el dinero?</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Ya nos decís como procedemos, para llamarla porque está bastante disgustada y es una clienta que compra.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Gracias.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> Gema Montalvo <gema.montalvo@browniespain.com>\n<br>\n<b>Enviado el:</b> lunes, 15 de julio de 2024 15:35<br>\n<b>Para:</b> Fuencarral <fuencarral@browniespain.com><br>\n<b>Asunto:</b> </span></p>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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