#17885 · IMPORTANTE - ACLARACIÓN INCIDENCIAS Y MEJORAS
ID interno: 10918000004701241
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
ServiceDesk Brownie
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Logística
Request Type
Incidencia
Creado
11/7/24, 14:31
Resuelto
—
Actualizado
15/7/24, 9:57
Asignado
Jul 12, 2024 08:16 AM
Respondido
Jul 15, 2024 11:57 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Eliana Garcia
Descripción
Hola chicas,
Hoy está siendo un día un poco caótico con las entregas y los PT/PV así que voy a intentar ordenarlo y daros visibilidad de las soluciones que ya están en marcha:
PT NO CARGADOS EN ZEBRA
El lunes hubo una incidencia de sistemas por parte de XPO que hizo que algunos PT no se cargaran o se quedaran a medias del proceso, motivo por el cuál hoy ha habido tiendas que no tenías los PT cargados. Esta incidencia también ha hecho que los bultos que habéis recibido de más respecto el email automático no se informaran.
à XPO ya ha corregido su incidencia por lo que no debería de volver a suceder
EMAILS AUTOMÁTICOS CON DATOS DE PT/PV
Hoy el email automático de la mañana no adjuntaba el pdf con el detalle à Se ha forzado un envío posterior que sí lo adjuntaba.
Las tiendas que nos habéis dicho que no habéis recibido el email durante esta semana à ya está pasado a Districinter y corregido para que lo recibáis a partir de esta tarde
Mejoras que se van a introducir en el email automático a partir de la semana que viene:
- Adjuntaran el Excel
- Añadirán en el pdf el código de barras de cada bulto
- El envío automático será a las 20:00
Añadiremos el email de las store manager al envío automático pero no es tan sencillo como podría parecer, así que lo tenemos en lista pero no va a ser un cambio que tengamos rápido.
VALIDACIÓN DE ALBARANES POR CÓDIGO DE BARRAS DE LAS CAJAS
Tal como se hacía con las cajas de Godgrace, ya deberíais de poder validar las entregas de mercancía leyendo el código de barras. Os indico cómo lo vais a recibir en las cajas (La Roca, ya las vais a recibir así mañana):
¡Muchas gracias por vuestros emails y comentarios! Nos están ayudando mucho 😊
Seguro que la semana que viene va todo mucho más fluido.
Seguimos.
|
C/ Castanyer 29 |
|
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Resolución
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4037438290715632996_parse_6566966035012753854\">\n<div class=\"x_1353255593WordSection1\">\n<p class=\"MsoNormal\">Hola chicas,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hoy está siendo un día un poco caótico con las entregas y los PT/PV así que voy a intentar ordenarlo y daros visibilidad de las soluciones que ya están en marcha:</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b><span style=\"color:rgb(0, 32, 96)\">PT NO CARGADOS EN ZEBRA</span></b></p>\n<p class=\"MsoNormal\">El lunes hubo una incidencia de sistemas por parte de XPO que hizo que algunos PT no se cargaran o se quedaran a medias del proceso, motivo por el cuál hoy ha habido tiendas que no tenías los PT cargados. Esta incidencia también ha hecho\n que los bultos que habéis recibido de más respecto el email automático no se informaran.</p>\n<p class=\"MsoNormal\"><span style=\"font-family:Wingdings\">à</span> XPO ya ha corregido su incidencia por lo que no debería de volver a suceder</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b><span style=\"color:rgb(0, 32, 96)\">EMAILS AUTOMÁTICOS CON DATOS DE PT/PV</span></b></p>\n<p class=\"MsoNormal\">Hoy el email automático de la mañana no adjuntaba el pdf con el detalle\n<span style=\"font-family:Wingdings\">à</span> Se ha forzado un envío posterior que sí lo adjuntaba.</p>\n<p class=\"MsoNormal\">Las tiendas que nos habéis dicho que no habéis recibido el email durante esta semana\n<span style=\"font-family:Wingdings\">à</span> ya está pasado a Districinter y corregido para que lo recibáis a partir de esta tarde</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><u>Mejoras</u> que se van a introducir en el email automático a partir de la semana que viene:</p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_1353255593MsoListParagraph\" style=\"margin-left:17.25pt\">\nAdjuntaran el Excel</li><li class=\"x_1353255593MsoListParagraph\" style=\"margin-left:17.25pt\">\nAñadirán en el pdf el código de barras de cada bulto</li><li class=\"x_1353255593MsoListParagraph\" style=\"margin-left:17.25pt\">\nEl envío automático será a las 20:00</li></ul>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Añadiremos el email de las store manager al envío automático pero no es tan sencillo como podría parecer, así que lo tenemos en lista pero no va a ser un cambio que tengamos rápido.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b><span style=\"color:rgb(0, 32, 96)\">VALIDACIÓN DE ALBARANES POR CÓDIGO DE BARRAS DE LAS CAJAS</span></b></p>\n<p class=\"MsoNormal\">Tal como se hacía con las cajas de Godgrace, ya deberíais de poder validar las entregas de mercancía leyendo el código de barras. Os indico cómo lo vais a recibir en las cajas (<b><span style=\"color:red\">La Roca, ya las vais a recibir así\n mañana</span></b>):</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><img width=\"766\" height=\"691\" style=\"width:7.9791in; height:7.1979in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3096405&ACTION=FILE\"></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">¡Muchas gracias por vuestros emails y comentarios! Nos están ayudando mucho\n<span style=\"font-family:"Segoe UI Emoji", sans-serif\">😊</span></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Seguro que la semana que viene va todo mucho más fluido.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Seguimos.</p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n<table class=\"x_1353255593MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><strong><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Cecilia Cano</span></strong><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n</span><span style=\"font-size:8pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Head of Operations & Logistics</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n<br>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3096406&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3096407&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3096408&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; background:white; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3096409&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">C/ Castanyer 29<br>\n08022 - Barcelona, Spain<br>\n+34 932 377 066<br>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">618904584</span></a><br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\"></td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3096410&ACTION=FILE\" alt=\"02_calella-FIRMA CORPORATIVA MAIL.jpg\"><br>\n<br>\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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