#17885 · IMPORTANTE - ACLARACIÓN INCIDENCIAS Y MEJORAS

ID interno: 10918000004701241

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

ServiceDesk Brownie

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Cecilia Cano

Técnico

Eliana Garcia

Departamento

Logística

Request Type

Incidencia

Creado

11/7/24, 14:31

Resuelto

Actualizado

15/7/24, 9:57

Asignado

Jul 12, 2024 08:16 AM

Respondido

Jul 15, 2024 11:57 AM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Eliana Garcia

Descripción

Hola chicas,

 

Hoy está siendo un día un poco caótico con las entregas y los PT/PV así que voy a intentar ordenarlo y daros visibilidad de las soluciones que ya están en marcha:

 

PT NO CARGADOS EN ZEBRA

El lunes hubo una incidencia de sistemas por parte de XPO que hizo que algunos PT no se cargaran o se quedaran a medias del proceso, motivo por el cuál hoy ha habido tiendas que no tenías los PT cargados. Esta incidencia también ha hecho que los bultos que habéis recibido de más respecto el email automático no se informaran.

à XPO ya ha corregido su incidencia por lo que no debería de volver a suceder

 

EMAILS AUTOMÁTICOS CON DATOS DE PT/PV

Hoy el email automático de la mañana no adjuntaba el pdf con el detalle à Se ha forzado un envío posterior que sí lo adjuntaba.

Las tiendas que nos habéis dicho que no habéis recibido el email durante esta semana à ya está pasado a Districinter y corregido para que lo recibáis a partir de esta tarde

 

Mejoras que se van a introducir en el email automático a partir de la semana que viene:

  • Adjuntaran el Excel
  • Añadirán en el pdf el código de barras de cada bulto
  • El envío automático será a las 20:00

 

Añadiremos el email de las store manager al envío automático pero no es tan sencillo como podría parecer, así que lo tenemos en lista pero no va a ser un cambio que tengamos rápido.

 

VALIDACIÓN DE ALBARANES POR CÓDIGO DE BARRAS DE LAS CAJAS

Tal como se hacía con las cajas de Godgrace, ya deberíais de poder validar las entregas de mercancía leyendo el código de barras. Os indico cómo lo vais a recibir en las cajas (La Roca, ya las vais a recibir así mañana):

 

 

¡Muchas gracias por vuestros emails y comentarios! Nos están ayudando mucho 😊

 

Seguro que la semana que viene va todo mucho más fluido.

 

Seguimos.

 

 

Cecilia Cano
Head of Operations & Logistics

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 618904584
www.browniespain.com

02_calella-FIRMA CORPORATIVA MAIL.jpg

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

Resolución

Es un ticket informativo no una incidencia.
JSON crudo (detalle completo)
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_4037438290715632996_parse_6566966035012753854\">\n<div class=\"x_1353255593WordSection1\">\n<p class=\"MsoNormal\">Hola chicas,</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Hoy está siendo un día un poco caótico con las entregas y los PT/PV así que voy a intentar ordenarlo y daros visibilidad de las soluciones que ya están en marcha:</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\"><b><span style=\"color:rgb(0, 32, 96)\">PT NO CARGADOS EN ZEBRA</span></b></p>\n<p class=\"MsoNormal\">El lunes hubo una incidencia de sistemas por parte de XPO que hizo que algunos PT no se cargaran o se quedaran a medias del proceso, motivo por el cuál hoy ha habido tiendas que no tenías los PT cargados. Esta incidencia también ha hecho\n que los bultos que habéis recibido de más respecto el email automático no se informaran.</p>\n<p class=\"MsoNormal\"><span style=\"font-family:Wingdings\">à</span> XPO ya ha corregido su incidencia por lo que no debería de volver a suceder</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\"><b><span style=\"color:rgb(0, 32, 96)\">EMAILS AUTOMÁTICOS CON DATOS DE PT/PV</span></b></p>\n<p class=\"MsoNormal\">Hoy el email automático de la mañana no adjuntaba el pdf con el detalle\n<span style=\"font-family:Wingdings\">à</span> Se ha forzado un envío posterior que sí lo adjuntaba.</p>\n<p class=\"MsoNormal\">Las tiendas que nos habéis dicho que no habéis recibido el email durante esta semana\n<span style=\"font-family:Wingdings\">à</span> ya está pasado a Districinter y corregido para que lo recibáis a partir de esta tarde</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\"><u>Mejoras</u> que se van a introducir en el email automático a partir de la semana que viene:</p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_1353255593MsoListParagraph\" style=\"margin-left:17.25pt\">\nAdjuntaran el Excel</li><li class=\"x_1353255593MsoListParagraph\" style=\"margin-left:17.25pt\">\nAñadirán en el pdf el código de barras de cada bulto</li><li class=\"x_1353255593MsoListParagraph\" style=\"margin-left:17.25pt\">\nEl envío automático será a las 20:00</li></ul>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Añadiremos el email de las store manager al envío automático pero no es tan sencillo como podría parecer, así que lo tenemos en lista pero no va a ser un cambio que tengamos rápido.</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\"><b><span style=\"color:rgb(0, 32, 96)\">VALIDACIÓN DE ALBARANES POR CÓDIGO DE BARRAS DE LAS CAJAS</span></b></p>\n<p class=\"MsoNormal\">Tal como se hacía con las cajas de Godgrace, ya deberíais de poder validar las entregas de mercancía leyendo el código de barras. Os indico cómo lo vais a recibir en las cajas (<b><span style=\"color:red\">La Roca, ya las vais a recibir así\n mañana</span></b>):</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\"><img width=\"766\" height=\"691\" style=\"width:7.9791in; height:7.1979in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3096405&amp;ACTION=FILE\"></p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">¡Muchas gracias por vuestros emails y comentarios! Nos están ayudando mucho\n<span style=\"font-family:&quot;Segoe UI Emoji&quot;, sans-serif\">😊</span></p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Seguro que la semana que viene va todo mucho más fluido.</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Seguimos.</p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<table class=\"x_1353255593MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><strong><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Cecilia Cano</span></strong><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br>\n</span><span style=\"font-size:8pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Head of Operations &amp; Logistics</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br>\n<br>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3096406&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3096407&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3096408&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; background:white; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3096409&amp;ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">C/ Castanyer 29<br>\n08022 - Barcelona, Spain<br>\n+34 932 377 066<br>\n+34&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">618904584</span></a><br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a>\n</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\"></td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3096410&amp;ACTION=FILE\" alt=\"02_calella-FIRMA CORPORATIVA MAIL.jpg\"><br>\n<br>\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
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