#17660 · RE: ERROR MERCANCIA PTS DE VARIOS DESTINOS
ID interno: 10918000004645391
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
5/7/24, 7:46
Resuelto
—
Actualizado
5/7/24, 12:20
Asignado
—
Respondido
Jul 5, 2024 02:20 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenos días,
Revisamos con el almacén para que estén más atentos.
Gracias y disculpad!
|
Daniel Marc Ballart Gasulla |
C/ Castanyer 29 |
|
|
|
De: ECI
Santander <ecisantander@browniespain.com>
Enviado el: viernes, 5 de julio de 2024 9:42
Para: Logistica <logistica@browniespain.com>; Soporte <soporte@browniespain.com>; distribucion <distribucion@browniespain.com>
CC: Carla Gutierrez <carla.gutierrez@browniespain.com>; Lorena Gañan <lorena.ganan@browniespain.com>
Asunto: RE: ERROR MERCANCIA PTS DE VARIOS DESTINOS
Os adjunto foto para que veáis:
Gracias
De: ECI
Santander
Enviado el: viernes, 5 de julio de 2024 9:40
Para: Logistica <logistica@browniespain.com>; Soporte <soporte@browniespain.com>; distribucion <distribucion@browniespain.com>
CC: Carla Gutierrez (carla.gutierrez@browniespain.com) <carla.gutierrez@browniespain.com>; Lorena Gañan <lorena.ganan@browniespain.com>
Asunto: ERROR MERCANCIA PTS DE VARIOS DESTINOS
Buenos días,
En la mercancía de hoy hemos recibido una caja con 4 albaranes y 2 números de matrícula de caja diferente.
1: 1144506 con los siguientes PT:
- 354447
- 354483
- 354538
- 354719
- 354757
- 354815
- 354883
(150 unidades) y destino ECI SANTANDER
2: 11444497 con los siguientes PT:
- 354450
- 354541
- 354657
- 354760
- 354819
- 354887
(76 unidades) y destino ECI CORUÑA
La mercancía recibida se corresponde UNICAMENTE con los PTS destino ECI SANTANDER, es decir 150 unidades.
Os lo informo por aquí para que sepáis que se han colado los papeles de esos PT a ECI CORUÑA, para que tengáis constancia puesto que puede dar lugar a error. También porque era una caja con pocas unidades y lo he podido comprobar uno a uno que era correcto, pero sino sería más difícil.
Revisad también que a ECI Coruña les han llegado correctos los PT.
Un saludo.
Carla.
Resolución
No es un ticket para IT
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_8896351184350865959_parse_1624062887956062996\">\n<div class=\"x_790299170WordSection1\">\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Buenos días,</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Revisamos con el almacén para que estén más atentos.</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\">Gracias y disculpad!</span></p>\n<div>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n<table class=\"x_790299170MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><strong><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Daniel Marc Ballart Gasulla</span></strong><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n</span><span style=\"font-size:8pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Logistics Coordinator</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n<br>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width:0.1944in; height:0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3065462&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width:0.1944in; height:0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3065463&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width:0.1944in; height:0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3065464&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; background:white; text-decoration:none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width:0.1944in; height:0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3065465&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">C/ Castanyer 29<br>\n08022 - Barcelona, Spain<br>\n+34 932 377 066<br>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">669 34 30 18</span></a><br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\"></td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9097in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3065466&ACTION=FILE\" alt=\"01_cadaques-FIRMA CORPORATIVA MAIL.jpg\"></span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\"><br>\n<br>\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\"><span style=\"font-size:11pt\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> ECI\n Santander <ecisantander@browniespain.com> <br>\n<b>Enviado el:</b> viernes, 5 de julio de 2024 9:42<br>\n<b>Para:</b> Logistica <logistica@browniespain.com>; Soporte <soporte@browniespain.com>; distribucion <distribucion@browniespain.com><br>\n<b>CC:</b> Carla Gutierrez <carla.gutierrez@browniespain.com>; Lorena Gañan <lorena.ganan@browniespain.com><br>\n<b>Asunto:</b> RE: ERROR MERCANCIA PTS DE VARIOS DESTINOS</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Os adjunto foto para que veáis:</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias</p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-size:11pt; font-family:"Calibri", sans-serif\"> ECI\n Santander <br>\n<b>Enviado el:</b> viernes, 5 de julio de 2024 9:40<br>\n<b>Para:</b> Logistica <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:logistica@browniespain.com\">logistica@browniespain.com</a>>; Soporte <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:soporte@browniespain.com\">soporte@browniespain.com</a>>; distribucion <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:distribucion@browniespain.com\">distribucion@browniespain.com</a>><br>\n<b>CC:</b> Carla Gutierrez (<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:carla.gutierrez@browniespain.com\">carla.gutierrez@browniespain.com</a>) <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:carla.gutierrez@browniespain.com\">carla.gutierrez@browniespain.com</a>>; Lorena Gañan <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:lorena.ganan@browniespain.com\">lorena.ganan@browniespain.com</a>><br>\n<b>Asunto:</b> ERROR MERCANCIA PTS DE VARIOS DESTINOS</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">En la mercancía de hoy hemos recibido una caja con 4 albaranes y 2 números de matrícula de caja diferente.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">1: 1144506 con los siguientes PT:</p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_790299170MsoListParagraph\" style=\"\">\n354447</li><li class=\"x_790299170MsoListParagraph\" style=\"\">\n354483</li><li class=\"x_790299170MsoListParagraph\" style=\"\">\n354538</li><li class=\"x_790299170MsoListParagraph\" style=\"\">\n354719</li><li class=\"x_790299170MsoListParagraph\" style=\"\">\n354757</li><li class=\"x_790299170MsoListParagraph\" style=\"\">\n354815</li><li class=\"x_790299170MsoListParagraph\" style=\"\">\n354883</li></ul>\n<p class=\"MsoNormal\" style=\"margin-left:2.25pt\">(150 unidades) y destino ECI SANTANDER</p>\n<p class=\"MsoNormal\" style=\"margin-left:2.25pt\"> </p>\n<p class=\"MsoNormal\" style=\"margin-left:2.25pt\">2: 11444497 con los siguientes PT:</p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_790299170MsoListParagraph\" style=\"\">\n354450</li><li class=\"x_790299170MsoListParagraph\" style=\"\">\n354541</li><li class=\"x_790299170MsoListParagraph\" style=\"\">\n354657</li><li class=\"x_790299170MsoListParagraph\" style=\"\">\n354760</li><li class=\"x_790299170MsoListParagraph\" style=\"\">\n354819</li><li class=\"x_790299170MsoListParagraph\" style=\"\">\n354887</li></ul>\n<p class=\"MsoNormal\">(76 unidades) y destino ECI CORUÑA </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">La mercancía recibida se corresponde UNICAMENTE con los PTS destino\n<b>ECI SANTANDER, es decir 150 unidades.</b></p>\n<p class=\"MsoNormal\"><b> </b></p>\n<p class=\"MsoNormal\">Os lo informo por aquí para que sepáis que se han colado los papeles de esos PT a ECI CORUÑA, para que tengáis constancia puesto que puede dar lugar a error. También porque era una caja con pocas unidades y lo he podido comprobar uno a\n uno que era correcto, pero sino sería más difícil. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Revisad también que a ECI Coruña les han llegado correctos los PT.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Un saludo.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Carla.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\" style=\"margin-left:2.25pt\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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