#17529 · feedback cambio logistica
ID interno: 10918000004589833
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
2/7/24, 7:59
Resuelto
—
Actualizado
10/7/24, 7:49
Asignado
Jul 3, 2024 01:13 PM
Respondido
Jul 10, 2024 09:49 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Piero Belletich
Descripción
Buenos días,
Hoy hemos recibido 4 cajas las cuales todavía seguían llegando el PT físico (en papel) así que no podemos dar feedback.
Un saludo,
Monica
De: Cecilia Cano <cecilia.cano@browniespain.com>
Enviado el: martes, 25 de junio de 2024 16:41
Para: La Roca <laroca@browniespain.com>
CC: Marta Guerrero <marta.guerrero@browniespain.com>; Daniel Marc Ballart Gasulla <daniel.ballart@browniespain.com>; Mafe Rodriguez <mafe.rodriguez@browniespain.com>; Elena Framis <elenaframis@browniespain.com>; Maria Bultó <maria.bulto@browniespain.com>;
Monica García <monica.garcia@browniespain.com>
Asunto: Cambio de operador logístico - Fase Outlet
Importancia: Alta
Hola chicas,
Como ya os comentamos hace unos meses, vamos a cambiar de operador logístico. Este proceso se va a realizar en varias fases:
- Traslado de operación online – ya realizado
- Traslado de operación outlet – se realiza esta semana
- Traslado de operación retail – se realizará la semana que viene
El traslado de la operación de outlet consiste en:
- Mover todo el stock desde el almacén actual (Godgrace) al nuevo almacén (Districenter). El stock se empieza a mover mañana. Esto no debe de afectar a vuestra reposición ni entregas en tienda de esta semana.
- A partir del lunes 1/7 el stock de La Roca saldrá desde el nuevo almacén y las entregas en tienda se realizarán los mismos días a las mismas horas
Todos los cambios de operativa llevan implícito unas nuevas integraciones informáticas y no siempre salen bien a la primera, ¿qué puede ocurrir?
- Incidencias informáticas: al ser el lunes 1/7 el primer pedido de reposición de La Roca desde el nuevo almacén puede que las comunicaciones no funcionen como deberían. Tanto IT de Districenter como de Brownie y el equipo de Logística vamos a estar focalizados en que todo fluya y en solucionar los problemas que nos podamos encontrar lo antes posible para que el pedido salga sin retrasos.
- Operativa más lenta de lo habitual: al ser el primer pedido que gestione Districenter puede que la operativa sea más lenta. Vamos a trabajar para que la entrega del jueves salga el miércoles de Districenter como está siendo ahora con Godgrace.
Una novedad es que ya no vais a recibir el PT en papel en las cajas, si no que lo vais a recibir por email la noche antes. Serán emails automáticos que se lancen desde el nuevo operador por lo que lo recibirán todas las tiendas.
La Roca, al ser la primera tienda que lo recibe necesitaremos que nos paséis feedback.
Estamos en contacto por teléfono e email cuando lo necesitéis.
Gracias y un saludo,
|
C/ Castanyer 29 |
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Resolución
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_9014502144178737341_parse_310211228107067095\">\n<div class=\"x_239714271WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\">Hoy hemos recibido 4 cajas las cuales todavía seguían llegando el PT físico (en papel) así que no podemos dar feedback.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Un saludo,</p>\n<p class=\"MsoNormal\">Monica</p>\n<p class=\"MsoNormal\"> </p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"font-family:"Calibri", sans-serif\">De:</span></b><span style=\"font-family:"Calibri", sans-serif\"> Cecilia Cano <cecilia.cano@browniespain.com>\n<br>\n<b>Enviado el:</b> martes, 25 de junio de 2024 16:41<br>\n<b>Para:</b> La Roca <laroca@browniespain.com><br>\n<b>CC:</b> Marta Guerrero <marta.guerrero@browniespain.com>; Daniel Marc Ballart Gasulla <daniel.ballart@browniespain.com>; Mafe Rodriguez <mafe.rodriguez@browniespain.com>; Elena Framis <elenaframis@browniespain.com>; Maria Bultó <maria.bulto@browniespain.com>;\n Monica García <monica.garcia@browniespain.com><br>\n<b>Asunto:</b> Cambio de operador logístico - Fase Outlet<br>\n<b>Importancia:</b> Alta</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hola chicas,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Como ya os comentamos hace unos meses, vamos a cambiar de operador logístico. Este proceso se va a realizar en varias fases:</p>\n<p class=\"MsoNormal\"> </p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_239714271MsoListParagraph\" style=\"margin-left:17.25pt\">\nTraslado de operación online – ya realizado</li><li class=\"x_239714271MsoListParagraph\" style=\"color:rgb(0, 176, 80); margin-left:17.25pt\">\n<b>Traslado de operación outlet – se realiza esta semana</b></li><li class=\"x_239714271MsoListParagraph\" style=\"margin-left:17.25pt\">\nTraslado de operación retail – se realizará la semana que viene</li></ul>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">El traslado de la operación de outlet consiste en:</p>\n<p class=\"MsoNormal\"> </p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_239714271MsoListParagraph\" style=\"margin-left:17.25pt\">\nMover todo el stock desde el almacén actual (Godgrace) al nuevo almacén (Districenter). El stock se empieza a mover mañana. Esto no debe de afectar a vuestra reposición ni entregas en tienda de esta semana.</li><li class=\"x_239714271MsoListParagraph\" style=\"margin-left:17.25pt\">\nA partir del lunes 1/7 el stock de La Roca saldrá desde el nuevo almacén y las entregas en tienda se realizarán los mismos días a las mismas horas</li></ul>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Todos los cambios de operativa llevan implícito unas nuevas integraciones informáticas y no siempre salen bien a la primera, ¿qué puede ocurrir?\n</p>\n<p class=\"MsoNormal\"> </p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_239714271MsoListParagraph\" style=\"margin-left:17.25pt\">\nIncidencias informáticas: al ser el lunes 1/7 el primer pedido de reposición de La Roca desde el nuevo almacén puede que las comunicaciones no funcionen como deberían. Tanto IT de Districenter como de Brownie y el equipo de Logística vamos a estar focalizados\n en que todo fluya y en solucionar los problemas que nos podamos encontrar lo antes posible para que el pedido salga sin retrasos.</li><li class=\"x_239714271MsoListParagraph\" style=\"margin-left:17.25pt\">\nOperativa más lenta de lo habitual: al ser el primer pedido que gestione Districenter puede que la operativa sea más lenta. Vamos a trabajar para que la entrega del jueves salga el miércoles de Districenter como está siendo ahora con Godgrace.</li></ul>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Una novedad es que ya no vais a recibir el PT en papel en las cajas, si no que lo vais a recibir por email la noche antes. Serán emails automáticos que se lancen desde el nuevo operador por lo que lo recibirán todas las tiendas.\n</p>\n<p class=\"MsoNormal\">La Roca, al ser la primera tienda que lo recibe necesitaremos que nos paséis feedback.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Estamos en contacto por teléfono e email cuando lo necesitéis.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias y un saludo,<span style=\"font-size:10pt; font-family:"Arial", sans-serif\"></span></p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:"Arial", sans-serif\"> </span></p>\n<table class=\"x_239714271MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><strong><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Cecilia Cano</span></strong><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n</span><span style=\"font-size:8pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">Head of Operations & Logistics</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"><br>\n<br>\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3041839&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3041840&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3041841&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:blue; background:white; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width:0.1875in; height:0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3041842&ACTION=FILE\"></span></a><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:"Arial", sans-serif; color:rgb(61, 61, 63)\">C/ Castanyer 29<br>\n08022 - Barcelona, Spain<br>\n+34 932 377 066<br>\n+34 <a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">618904584</span></a><br>\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a>\n</span><span style=\"font-size:9pt; font-family:"Arial", sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\"></td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=3041843&ACTION=FILE\" alt=\"01_cadaques-FIRMA CORPORATIVA MAIL.jpg\"></span><span style=\"font-size:6pt; font-family:"Arial", sans-serif; color:rgb(186, 186, 186)\"><br>\n<br>\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\">personal@browniespain.com</a> Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos\n que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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