#17362 · EXT: CodeTwo Incident - [Europe] Outlook add-ins in Microsoft 365 are not working or working intermittently - 25 June 2024
ID interno: 10918000004547121
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
25/6/24, 13:39
Resuelto
—
Actualizado
25/6/24, 16:30
Asignado
—
Respondido
Jun 25, 2024 06:30 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
|
|
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
no es una incidencia
JSON crudo (detalle completo)
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"description": "\n\n\n\n\n\n\n\n<div style=\"font-size:16px; line-height:24px; font-weight:normal; font-style:normal; background-color:rgb(252, 252, 252)\" class=\"zm_2504299413641988663_parse_4472594368288255085\">\n<div style=\"display:none; font-size:1px; color:rgb(255, 255, 255); line-height:1px; max-height:0px; max-width:0px; overflow:hidden\">\nInvestigating - 4 components affected - We are investigating a problem where Outlook... </div>\n<div style=\"background-color:rgb(252, 252, 252)\">\n<div class=\"x_1147542961header-spacing\" style=\"Margin:0px auto; max-width:600px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"direction:ltr; font-size:0px; padding:0; padding-bottom:30px; padding-left:0px; padding-right:0px; padding-top:30px; text-align:center; vertical-align:top\">\n\n<div class=\"x_1147542961mj-column-per-100 x_1147542961outlook-group-fix\" style=\"font-size:13px; text-align:left; direction:ltr; vertical-align:top; width:100%\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; padding:0\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"font-size:0px; padding:0\">\n<div style=\"font-size:13px; line-height:1; text-align:center; color:rgb(0, 0, 0)\"><img class=\"x_1147542961email-logo-image\" src=\"https://dka575ofm4ao0.cloudfront.net/pages-email_logos/original/134436/LogoMail-CodeTwo_1700x630v2.png\" width=\"320\">\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n\n<div class=\"x_1147542961content-outer\" style=\"background:rgb(255, 255, 255); background-color:rgb(255, 255, 255); Margin:0px auto; border-radius:4px; max-width:600px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background:rgb(255, 255, 255); background-color:rgb(255, 255, 255); width:100%; border-radius:4px\">\n<tbody>\n<tr>\n<td style=\"border:solid 1px rgb(224, 224, 224); direction:ltr; font-size:0px; padding:0px; text-align:center; vertical-align:top\">\n\n<div class=\"x_1147542961content-section\" style=\"Margin:0px auto; max-width:600px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"direction:ltr; font-size:0px; padding:0; padding-left:40px; padding-right:40px; text-align:center; vertical-align:top\">\n\n<div style=\"Margin:0px auto; max-width:520px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"direction:ltr; font-size:0px; padding:0; padding-top:50px; text-align:center; vertical-align:top\">\n\n<div class=\"x_1147542961mj-column-per-100 x_1147542961outlook-group-fix\" style=\"font-size:13px; text-align:left; direction:ltr; vertical-align:top; width:100%\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; padding:0\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size:0px; padding:0\">\n<div style=\"font-size:13px; line-height:1; text-align:left; color:rgb(0, 0, 0)\">\n<table cellpadding=\"0\" cellspacing=\"0\" height=\"0\" width=\"32\" style=\"Margin:0; border-top:3px solid rgb(241, 196, 15)\">\n<tbody>\n<tr>\n<td></td>\n</tr>\n</tbody>\n</table>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"20\" style=\"height:20px\"></td>\n</tr>\n</tbody>\n</table>\n<h2 style=\"margin:0; font-weight:normal; font-size:24px; line-height:32px; color:rgb(51, 51, 51)\">\n[Europe] Outlook add-ins in Microsoft 365 are not working or working intermittently</h2>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"35\" style=\"height:35px\"></td>\n</tr>\n</tbody>\n</table>\n<span style=\"font-size:18px; line-height:1.5; color:rgb(51, 51, 51)\">New incident: Investigating</span>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"12\" style=\"height:12px\"></td>\n</tr>\n</tbody>\n</table>\n<span class=\"x_1147542961email-body\" style=\"font-size:14px; line-height:1.5; color:rgb(51, 51, 51)\">We are investigating a problem where Outlook add-ins in Microsoft 365 are not working or working intermittently. They also disappear from the Microsoft store occasionally. This\n is a Microsoft issue and it's not limited to CodeTwo since we observe that other add-ins (even those from Microsoft) are also affected. As a result, CodeTwo signatures might not be added in Outlook (desktop, OWA and mobile).\n<br>\n<br>\nServer-side (cloud) signatures are added normally. Only signatures added by the Outlook add-in are affected.\n<br>\n<br>\nWe're currently investigating this with Microsoft.</span>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"35\" style=\"height:35px\"></td>\n</tr>\n</tbody>\n</table>\n<h3 style=\"margin:0; font-weight:normal; font-size:14px; line-height:1.5; color:rgb(170, 170, 170)\">\nTime posted</h3>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"12\" style=\"height:12px\"></td>\n</tr>\n</tbody>\n</table>\n<span style=\"font-size:14px; line-height:1.5; color:rgb(51, 51, 51)\">Jun 25, 13:36 UTC</span>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"35\" style=\"height:35px\"></td>\n</tr>\n</tbody>\n</table>\n<h3 style=\"margin:0; font-weight:normal; font-size:14px; line-height:1.5; color:rgb(170, 170, 170)\">\nComponents affected</h3>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"15\" style=\"height:15px\"></td>\n</tr>\n</tbody>\n</table>\n<table cellspacing=\"0\" cellpadding=\"0\" class=\"x_1147542961affected-component\" style=\"font-family:inherit; margin:0 20px 0 0; padding:0 0 15px 0; color:rgb(51, 51, 51); font-size:14px; max-width:100%; overflow:hidden; white-space:nowrap\">\n<tbody>\n<tr>\n<td style=\"padding-right:5px\"><img width=\"15\" height=\"15\" alt=\"Degraded Performance\" style=\"vertical-align:middle\" src=\"https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png\"></td>\n<td style=\"vertical-align:middle\">North Europe - Outlook add-ins</td>\n</tr>\n</tbody>\n</table>\n<table cellspacing=\"0\" cellpadding=\"0\" class=\"x_1147542961affected-component\" style=\"font-family:inherit; margin:0 20px 0 0; padding:0 0 15px 0; color:rgb(51, 51, 51); font-size:14px; max-width:100%; overflow:hidden; white-space:nowrap\">\n<tbody>\n<tr>\n<td style=\"padding-right:5px\"><img width=\"15\" height=\"15\" alt=\"Degraded Performance\" style=\"vertical-align:middle\" src=\"https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png\"></td>\n<td style=\"vertical-align:middle\">Germany West Central - Outlook add-ins</td>\n</tr>\n</tbody>\n</table>\n<table cellspacing=\"0\" cellpadding=\"0\" class=\"x_1147542961affected-component\" style=\"font-family:inherit; margin:0 20px 0 0; padding:0 0 15px 0; color:rgb(51, 51, 51); font-size:14px; max-width:100%; overflow:hidden; white-space:nowrap\">\n<tbody>\n<tr>\n<td style=\"padding-right:5px\"><img width=\"15\" height=\"15\" alt=\"Degraded Performance\" style=\"vertical-align:middle\" src=\"https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png\"></td>\n<td style=\"vertical-align:middle\">West Europe - Outlook add-ins</td>\n</tr>\n</tbody>\n</table>\n<table cellspacing=\"0\" cellpadding=\"0\" class=\"x_1147542961affected-component\" style=\"font-family:inherit; margin:0 20px 0 0; padding:0 0 15px 0; color:rgb(51, 51, 51); font-size:14px; max-width:100%; overflow:hidden; white-space:nowrap\">\n<tbody>\n<tr>\n<td style=\"padding-right:5px\"><img width=\"15\" height=\"15\" alt=\"Degraded Performance\" style=\"vertical-align:middle\" src=\"https://dka575ofm4ao0.cloudfront.net/assets/pages/manage/font_awesome_icons/degraded_performance-921edab8b5d9f81dc182f3e77fde9e3c81dc0ef0cf3badebef97a2cd94591dd8.png\"></td>\n<td style=\"vertical-align:middle\">UK South - Outlook add-ins</td>\n</tr>\n</tbody>\n</table>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"40\" style=\"height:40px\"></td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n\n<div class=\"x_1147542961incident-link\" style=\"Margin:0px auto; max-width:600px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"border-top:1px solid rgb(224, 224, 224); direction:ltr; font-size:0px; padding:0; padding-left:40px; padding-right:40px; text-align:center; vertical-align:top\">\n\n<div class=\"x_1147542961mj-column-per-100 x_1147542961outlook-group-fix\" style=\"font-size:13px; text-align:left; direction:ltr; vertical-align:top; width:100%\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; padding:0\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size:0px; padding:0; padding-top:25px; padding-bottom:25px\">\n<div style=\"font-size:13px; line-height:1; text-align:left; color:rgb(0, 0, 0)\"><a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1147542961link\" style=\"font-size:14px; color:rgb(41, 125, 189)\" href=\"https://stspg.io/ysl3869l1gf3\">View full incident details</a>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n\n<div style=\"Margin:0px auto; max-width:600px\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"direction:ltr; font-size:0px; padding:0; padding-top:20px; text-align:center; vertical-align:top\">\n\n<div class=\"x_1147542961mj-column-per-85 x_1147542961outlook-group-fix\" style=\"font-size:13px; text-align:left; direction:ltr; vertical-align:top; width:100%\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align:top; padding:0\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"center\" style=\"font-size:0px; padding:0; padding-right:20px; padding-left:20px\">\n<div style=\"font-size:13px; line-height:1; text-align:center; color:rgb(0, 0, 0)\">\n<div class=\"x_1147542961footer-text\" style=\"line-height:1.5; font-size:12px; color:rgb(170, 170, 170)\">\n<p>You received this email because you are subscribed to service status notifications for CodeTwo Email Signatures for Office 365.</p>\n</div>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"25\" style=\"height:25px\"></td>\n</tr>\n</tbody>\n</table>\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"font-size:12px; color:rgb(170, 170, 170)\" href=\"https://status.codetwo.com/subscriptions/h20qntn3g5dg/edit\">Manage your subscription</a>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"25\" style=\"height:25px\"></td>\n</tr>\n</tbody>\n</table>\n<span class=\"x_1147542961footer_powered_by\" style=\"color:rgb(170, 170, 170); font-size:12px\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color:rgb(170, 170, 170); font-size:12px\" href=\"https://www.atlassian.com/software/statuspage?utm_source=email&utm_medium=powered-by&utm_campaign=status.codetwo.com&utm_content=SP-notifications\">Powered\n by Atlassian Statuspage</a> </span>\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n<tbody>\n<tr>\n<td height=\"60\" style=\"height:60px\"></td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br>\n<p></p>\n</div>",
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