#16620 · Cargador portátil HP

ID interno: 10918000004248751

← Volver al listado

Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Hardware

Subcategoría

Others

Tipo

Petición

Canal

CAU

SLA

Grupo

ServiceDesk Brownie

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Elena Framis

Técnico

Marc Giné

Departamento

Request Type

Petición

Creado

27/5/24, 12:05

Resuelto

Actualizado

1/8/24, 7:02

Asignado

May 27, 2024 02:34 PM

Respondido

Jun 6, 2024 11:39 AM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Marc Giné

Descripción

Hola chicos,

 

Necesito urgentemente un cargador para mi portátil HP Probook.

 

Muchas gracias,

 

 

 

Elena Framis
Area Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 699829572
www.browniespain.com

FIRMA CORPORATIVA MAIL (1).jpg

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

 

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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1986426562948006013_parse_6782485679452813476\">\n<div class=\"x_1666045898WordSection1\">\n<p class=\"MsoNormal\"><span lang=\"FR\">Hola chicos, </span></p>\n<p class=\"MsoNormal\"><span lang=\"FR\">&nbsp;</span></p>\n<p class=\"MsoNormal\">Necesito urgentemente un cargador para mi portátil HP Probook.\n</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Muchas gracias, </p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<p style=\"margin-top:0cm\"><span style=\"font-size:10pt; font-family:&quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<table class=\"x_1666045898MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p><strong><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Elena Framis</span></strong><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size:8pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Area Manager</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width:0.1944in; height:0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2838403&amp;ACTION=FILE\" /></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width:0.1944in; height:0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2838404&amp;ACTION=FILE\" /></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width:0.1944in; height:0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2838405&amp;ACTION=FILE\" /></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:blue; text-decoration:none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"width:0.1944in; height:0.1944in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2838406&amp;ACTION=FILE\" /></span></a><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:rgb(61, 61, 63)\">699829572</span></a><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color:rgb(155, 155, 155)\">www.browniespain.com</span></a>\n</span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\"></td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align:justify\"><span lang=\"FR\" style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9097in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2838407&amp;ACTION=FILE\" alt=\"FIRMA CORPORATIVA MAIL (1).jpg\" /></span><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\"><br />\n<br />\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
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