#16618 · RE: EXT: Re: Pedido FAMUKILMM de Gloria Inmaculada Puga Lluch

ID interno: 10918000004248705

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Patricia Rodriguez

Técnico

Departamento

Tiendas

Request Type

Incidencia

Creado

27/5/24, 11:56

Resuelto

Actualizado

30/5/24, 9:54

Asignado

Respondido

May 30, 2024 11:54 AM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Hola chicas, 
Debéis hacer el picking como recogido y devolverlo al nuevo almacén de online, por favor.

Muchas gracias

 


Patricia Rodriguez
Area Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066

www.browniespain.com

FIRMA CORPORATIVA MAIL (1).jpg

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.


De: Sant Cugat <santcugat@browniespain.com>
Enviado: lunes, 27 de mayo de 2024 13:52
Para: Soporte <soporte@browniespain.com>; Patricia Rodriguez <patricia.rodriguez@browniespain.com>; Paula Camara Martinez <paula.c.martinez@browniespain.com>; Laura Serra <laura.serra@browniespain.com>
Asunto: RV: EXT: Re: Pedido FAMUKILMM de Gloria Inmaculada Puga Lluch
 

Buenos Dias,

Nos ha llegado este correo.

Procedemos a devolverlo a almacén, pero hay que hacer la recogida  en TPV,para que desaparezca del sistema??

Ya nos decis

Saludos,

Nuria

 

De: Support <info@browniespain.com>
Enviado el: lunes, 27 de mayo de 2024 13:43
Para: Sant Cugat <santcugat@browniespain.com>
Asunto: EXT: Re: Pedido FAMUKILMM de Gloria Inmaculada Puga Lluch

 

Hola,
 
Cliente con pedido CO0359164 nos ha contactado para informarnos que no irá a recogerlo.
 
Podéis devolverlo a almacen por favor?
 
Quedamos atentos a una confirmación. Muchas gracias de antemano.
 
Saludos,

Brownie

El 27 de mayo de 2024, 7:05:55 UTC, info@browniespain.com escribió:

Hola,
 
Cliente con pedido CO0359164 nos ha contactado para informarnos que no irá a recogerlo.
 
Podéis devolverlo a almacen por favor?
 
Quedamos atentos a una confirmación. Muchas gracias de antemano.
 
Saludos,

Brownie

El 2024 M05 23 07:16:20 UTC, info@browniespain.com escribió:

Hola,
 
Cliente con pedido CO0359164 nos ha contactado para informarnos que no irá a recogerlo.
 
Podéis devolverlo a almacen por favor?
 
Quedamos atentos a una confirmación. Muchas gracias de antemano.
 
Saludos,

Brownie

[9P04ND-P4W30]

[9P04ND-P4W30]

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

 

Resolución

Cancelamos solicitud, pues se les da directrices desde retail.
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  "description": "\n\n\n<div dir=\"ltr\" class=\"zm_3677958640804731199_parse_3534489212526108419\">\n<div class=\"x_1449396724elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nHola chicas,&nbsp;</div>\n<div class=\"x_1449396724elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nDebéis hacer el picking como recogido y devolverlo al nuevo almacén de online, por favor.</div>\n<div class=\"x_1449396724elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_1449396724elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\nMuchas gracias</div>\n<div style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:11pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div id=\"x_1449396724Signature\">\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n&nbsp;</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br />\n</p>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width:500px\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"font-size:9pt; font-family:Arial; width:230px; color:rgb(61, 61, 63)\">\n<p style=\"font-size:9pt; font-family:Arial\"><span style=\"font-size:9pt\"><strong style=\"font-size:9pt\">Patricia Rodriguez</strong></span><br />\n<span style=\"font-size:8pt\">Area Manager</span><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2838380&amp;ACTION=FILE\" /></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2838381&amp;ACTION=FILE\" /></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2838382&amp;ACTION=FILE\" /></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height:18px; width:18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2838383&amp;ACTION=FILE\" /></a></p>\n</td>\n<td valign=\"top\" style=\"font-size:10pt; font-family:Arial; width:270px; padding-left:20px; border-left:rgb(61, 61, 63) 1px solid\">\n<p style=\"font-size:9pt; font-family:Arial\"><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><span style=\"font-size:9pt\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n</span>+34 932 377 066<br />\n</span><span style=\"font-size:9pt; color:rgb(61, 61, 63)\"><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size:9pt; color:rgb(155, 155, 155)\">www.browniespain.com</a>\n</span></p>\n</td>\n</tr>\n<tr>\n<td valign=\"middle\" colspan=\"2\" style=\"width:500px; font-size:9pt; font-family:Arial\">\n<p style=\"font-size:9pt; font-family:Arial\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\" title=\"\"></a></p>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" colspan=\"2\" style=\"font-size:6pt; font-family:Arial; width:500px; color:rgb(186, 186, 186); text-align:justify\">\n<img border=\"0\" alt=\"FIRMA CORPORATIVA MAIL (1).jpg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2838384&amp;ACTION=FILE\" /><br />\n<br />\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</td>\n</tr>\n</tbody>\n</table>\n<br />\n</div>\n<div id=\"x_1449396724appendonsend\"></div>\n<hr style=\"width:98%\" />\n<div id=\"x_1449396724divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Sant Cugat &lt;santcugat@browniespain.com&gt;<br />\n<b>Enviado:</b> lunes, 27 de mayo de 2024 13:52<br />\n<b>Para:</b> Soporte &lt;soporte@browniespain.com&gt;; Patricia Rodriguez &lt;patricia.rodriguez@browniespain.com&gt;; Paula Camara Martinez &lt;paula.c.martinez@browniespain.com&gt;; Laura Serra &lt;laura.serra@browniespain.com&gt;<br />\n<b>Asunto:</b> RV: EXT: Re: Pedido FAMUKILMM de Gloria Inmaculada Puga Lluch</font>\n<div>&nbsp;</div>\n</div>\n\n<div lang=\"ES\" style=\"\">\n<div class=\"x_WordSection1\">\n<p class=\"x_MsoNormal\"><span>Buenos Dias,</span></p>\n<p class=\"x_MsoNormal\"><span>Nos ha llegado este correo.</span></p>\n<p class=\"x_MsoNormal\"><span>Procedemos a devolverlo a almacén, pero hay que hacer la recogida &nbsp;en TPV,para que desaparezca del sistema??</span></p>\n<p class=\"x_MsoNormal\"><span>Ya nos decis</span></p>\n<p class=\"x_MsoNormal\"><span>Saludos,</span></p>\n<p class=\"x_MsoNormal\"><span>Nuria</span></p>\n<p class=\"x_MsoNormal\"><span>&nbsp;</span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"x_MsoNormal\"><b>De:</b> Support &lt;info@browniespain.com&gt; <br />\n<b>Enviado el:</b> lunes, 27 de mayo de 2024 13:43<br />\n<b>Para:</b> Sant Cugat &lt;santcugat@browniespain.com&gt;<br />\n<b>Asunto:</b> EXT: Re: Pedido FAMUKILMM de Gloria Inmaculada Puga Lluch</p>\n</div>\n</div>\n<p class=\"x_MsoNormal\">&nbsp;</p>\n<div>\n<p><span style=\"font-size:9pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(68, 68, 68)\"><img width=\"400\" height=\"90\" style=\"width:4.1666in; height:0.9375in\" src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\" /></span><span style=\"font-size:9pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(68, 68, 68)\"></span></p>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:9pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(68, 68, 68)\">Hola,<br />\n&nbsp;<br />\nCliente con pedido&nbsp;<strong><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">CO0359164\n</span></strong>nos ha contactado para informarnos que no irá a recogerlo.<br />\n&nbsp;<br />\nPodéis devolverlo a almacen por favor?<br />\n&nbsp;<br />\nQuedamos atentos a una confirmación. Muchas gracias de antemano.<br />\n&nbsp;<br />\nSaludos,</span></p>\n<div>\n<p style=\"margin-right:0cm; margin-bottom:11.25pt; margin-left:0cm; line-height:16.5pt\">\n<span style=\"font-size:9pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(43, 46, 47)\">Brownie</span></p>\n</div>\n</div>\n</div>\n<div>\n<div>\n<p class=\"x_MsoNormal\">El 27 de mayo de 2024, 7:05:55 UTC, <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:info@browniespain.com\">\ninfo@browniespain.com</a> escribió:</p>\n</div>\n<blockquote style=\"border:none; border-left:solid rgb(204, 204, 204) 1pt; padding:0cm 0cm 0cm 6pt; margin-left:4.8pt; margin-right:0cm\">\n<div>\n<p><span style=\"font-size:9pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(68, 68, 68)\"><img border=\"0\" width=\"400\" height=\"90\" style=\"width:4.1666in; height:0.9375in\" src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\" /></span><span style=\"font-size:9pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(68, 68, 68)\"></span></p>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:9pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(68, 68, 68)\">Hola,<br />\n&nbsp;<br />\nCliente con pedido&nbsp;<strong><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">CO0359164\n</span></strong>nos ha contactado para informarnos que no irá a recogerlo.<br />\n&nbsp;<br />\nPodéis devolverlo a almacen por favor?<br />\n&nbsp;<br />\nQuedamos atentos a una confirmación. Muchas gracias de antemano.<br />\n&nbsp;<br />\nSaludos,</span></p>\n<div>\n<p style=\"margin-right:0cm; margin-bottom:11.25pt; margin-left:0cm; line-height:16.5pt\">\n<span style=\"font-size:9pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(43, 46, 47)\">Brownie</span></p>\n</div>\n</div>\n<div style=\"margin-top:18.75pt\">\n<div>\n<div>\n<div>\n<p class=\"x_MsoNormal\"><span style=\"font-size:9pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(68, 68, 68)\">El 2024 M05 23 07:16:20 UTC,\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:info@browniespain.com\">info@browniespain.com</a> escribió:</span></p>\n</div>\n<blockquote style=\"border:none; border-left:solid rgb(204, 204, 204) 1pt; padding:0cm 0cm 0cm 6pt; margin-left:4.8pt; margin-right:0cm\">\n<div style=\"margin-top:11.25pt; margin-bottom:11.25pt\">\n<p class=\"x_MsoNormal\" style=\"line-height:16.5pt\"><span style=\"font-size:9pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(43, 46, 47)\">Hola,<br />\n&nbsp;<br />\nCliente con pedido&nbsp;<strong><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">CO0359164\n</span></strong>nos ha contactado para informarnos que no irá a recogerlo.<br />\n&nbsp;<br />\nPodéis devolverlo a almacen por favor?<br />\n&nbsp;<br />\nQuedamos atentos a una confirmación. Muchas gracias de antemano.<br />\n&nbsp;<br />\nSaludos,</span></p>\n<div>\n<p style=\"margin-right:0cm; margin-bottom:11.25pt; margin-left:0cm; line-height:16.5pt\">\n<span style=\"font-size:9pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(43, 46, 47)\">Brownie</span></p>\n</div>\n</div>\n</blockquote>\n</div>\n</div>\n</div>\n</div>\n<p class=\"x_MsoNormal\"><span style=\"color:white\">[9P04ND-P4W30]</span> </p>\n<p class=\"x_MsoNormal\"><span style=\"color:white\">[9P04ND-P4W30]</span></p>\n</blockquote>\n</div>\n<div style=\"border:solid rgb(156, 101, 0) 1pt; padding:2pt 2pt 2pt 2pt\">\n<p class=\"x_MsoNormal\" style=\"line-height:12pt; background:rgb(255, 235, 156)\"><span style=\"font-size:10pt; color:rgb(156, 101, 0)\">ATENCIÓN:</span><span style=\"font-size:10pt; color:black\"> Este correo electrónico se envió desde fuera de la organización. No haga clic en\n enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</span></p>\n</div>\n<p class=\"x_MsoNormal\">&nbsp;</p>\n</div>\n</div>\n</div>",
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