#15529 · RV: EXT: INCIDENCIAS

ID interno: 10918000004005061
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Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
E-Mail
SLA
—
Grupo
ServiceDesk Brownie
Site
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Laura Serra
Técnico
Sergio Marqués
Departamento
—
Request Type
Incidencia
Creado
16/4/24, 10:46
Resuelto
—
Actualizado
17/4/24, 15:45
Asignado
Apr 16, 2024 02:40 PM
Respondido
Apr 17, 2024 05:45 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
First resp. overdue
Escalado
Reabierto
FCR
Solicitada cancelación
Service Request
Trashed
Asignar técnico

Actual: Sergio Marqués
Descripción

Buenas tardes,
¿Podéis revisad porque nos dicen que estas unidades no las tienen en GG pero nosotros las estamos vendiendo?
Laura Serra Costumer Service	C/ Castanyer 29 08022 - Barcelona, Spain +34 932 377 066 www.browniespain.com

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.
De: administracion <administracion@godgracebcn.com>
Enviado: martes, 16 de abril de 2024 11:51
Para: Paula Camara Martinez <paula.c.martinez@browniespain.com>; Logistica <logistica@browniespain.com>; Laura Serra <laura.serra@browniespain.com>
Asunto: EXT: INCIDENCIAS
Hola, os paso incidencias que han saltado.
M007249LIMGRMCAK	8434355451811	S24-0606-016-505	FALDA LARGA RAYA TEJIDA	505	S	1
M007249UZEWNWWRP	8434355440129	S24-0618-016-500	VESTIDO TIRANTES VOLANTES BRILLO	500	XS	1
M007249UZEWNWWRP	8434355440143	S24-0618-016-500	VESTIDO TIRANTES VOLANTES BRILLO	500	M	1
Saludos,
Carmen Díaz
Godgrace Logística | Administration Manager
administracion@godgracebcn.com
M: 687 574 224
Carrer de l’Enginy, 8 08850 Gavà (Barcelona)
Web: www.godgracelogistica.com | Linked in: godgrace-logística |
ADVERTENCIA LEGAL: Este mensaje y sus anexos son confidenciales y pueden contener información privilegiada. Si usted no es el destinatario, le rogamos que contacte con el emisor mediante mensaje de respuesta y elimine de su sistema el mensaje recibido y sus anexos. Queda prohibida la divulgación, distribución o copia de este correo electrónico a cualquier persona que no sea su destinatario sin el consentimiento de Godgrace Logística, S.L.
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución

Es un ticket para Logistica
JSON crudo (detalle completo)
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  "description": "\n\n\n<div dir=\"ltr\" class=\"zm_8849015341664935088_parse_3368814897305698127\">\n<div class=\"x_557451807elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n&nbsp;Buenas tardes,</div>\n<div class=\"x_557451807elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_557451807elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n¿Podéis revisad porque nos dicen que estas unidades no las tienen en GG pero nosotros las estamos vendiendo?</div>\n<div id=\"x_557451807Signature\">\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n&nbsp;</p>\n<p style=\"margin-top:0pt; margin-bottom:5pt; font-family:ARIAL; font-size:10pt\">\n<br />\n</p>\n<table style=\"width:500px; border-collapse:collapse; border-spacing:0px\">\n<tbody>\n<tr>\n<td style=\"width:230px; height:70px; vertical-align:top; color:rgb(61, 61, 63)\">\n<p style=\"font-family:Arial; font-size:9pt\"><b>Laura Serra</b><br />\n<span style=\"font-size:8pt\">Costumer Service</span><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" class=\"x_socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2679882&amp;ACTION=FILE\" /></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" class=\"x_socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2679883&amp;ACTION=FILE\" /></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" class=\"x_socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2679884&amp;ACTION=FILE\" /></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" class=\"x_socialLink\" style=\"margin-top:0px; margin-bottom:0px\"><img width=\"18\" height=\"18\" style=\"width:18px; height:18px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2679885&amp;ACTION=FILE\" /></a></p>\n</td>\n<td style=\"width:270px; height:70px; border-left:1px solid rgb(61, 61, 63); padding-left:20px; vertical-align:top\">\n<p style=\"font-family:Arial; font-size:9pt\"><span style=\"color:rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<br />\n</span><span style=\"color:rgb(155, 155, 155)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"color:rgb(155, 155, 155); margin-top:0px; margin-bottom:0px\">www.browniespain.com</a></span><span style=\"color:rgb(61, 61, 63)\">\n</span></p>\n</td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; vertical-align:middle\"></td>\n</tr>\n<tr>\n<td colspan=\"2\" style=\"width:500px; height:183px; text-align:justify; vertical-align:top; color:rgb(186, 186, 186)\">\n<div style=\"text-align:justify; font-family:Arial; font-size:6pt\"><img alt=\"FIRMA CORPORATIVA MAIL.jpg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2679886&amp;ACTION=FILE\" />La información contenida en este mensaje y/o archivo(s)\n adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de\n TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos\n que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario\n señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación,\n y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</div>\n</td>\n</tr>\n</tbody>\n</table>\n<br />\n</div>\n<div id=\"x_557451807appendonsend\"></div>\n<hr style=\"width:98%\" />\n<div id=\"x_557451807divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> administracion &lt;administracion@godgracebcn.com&gt;<br />\n<b>Enviado:</b> martes, 16 de abril de 2024 11:51<br />\n<b>Para:</b> Paula Camara Martinez &lt;paula.c.martinez@browniespain.com&gt;; 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color:black\">\n8434355440143</div>\n</td>\n<td style=\"width:114.667px; white-space:nowrap; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom\">\n<div style=\"white-space:nowrap; font-family:&quot;Aptos Narrow&quot;, sans-serif; font-size:11pt; color:black\">\nS24-0618-016-500</div>\n</td>\n<td style=\"width:80px; white-space:nowrap; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom\">\n<div style=\"white-space:nowrap; font-family:&quot;Aptos Narrow&quot;, sans-serif; font-size:11pt; color:black\">\nVESTIDO TIRANTES VOLANTES BRILLO</div>\n</td>\n<td align=\"right\" style=\"width:80px; white-space:nowrap; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom\">\n<div style=\"white-space:nowrap; font-family:&quot;Aptos Narrow&quot;, sans-serif; font-size:11pt; color:black\">\n500</div>\n</td>\n<td style=\"width:80px; white-space:nowrap; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom\">\n<div style=\"white-space:nowrap; font-family:&quot;Aptos Narrow&quot;, sans-serif; font-size:11pt; color:black\">\nM</div>\n</td>\n<td align=\"right\" style=\"width:80px; white-space:nowrap; padding-top:1px; padding-right:1px; padding-left:1px; vertical-align:bottom\">\n<div style=\"white-space:nowrap; font-family:&quot;Aptos Narrow&quot;, sans-serif; font-size:11pt; color:black\">\n1</div>\n</td>\n</tr>\n</tbody>\n</table>\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\nSaludos,&nbsp;</div>\n<div class=\"x_elementToProof\" style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">\n<br />\n</div>\n<div id=\"x_Signature\">\n<p style=\"margin-top:0px; margin-bottom:0px\"><span style=\"font-family:Helvetica; font-size:16px; color:rgb(0, 0, 0)\"><b>Carmen Díaz</b></span></p>\n<p style=\"text-align:left; text-indent:0px; line-height:normal; background-color:rgb(255, 255, 255); margin:0px\">\n<span style=\"font-family:Helvetica; font-size:13px; color:rgb(0, 0, 0)\">Godgrace Logística |\n</span><span style=\"font-family:Helvetica; font-size:13px; color:rgb(200, 38, 19)\">Administration Manager</span></p>\n<p style=\"text-align:left; text-indent:0px; line-height:normal; background-color:rgb(255, 255, 255); margin:0px\">\n<span style=\"font-family:Helvetica; font-size:13px; color:rgb(12, 100, 192)\">administracion<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:gerencia@godgracebcn.com\" style=\"color:rgb(12, 100, 192); margin:0px\">@godgracebcn.com</a></span></p>\n<p style=\"text-align:left; text-indent:0px; line-height:normal; background-color:rgb(255, 255, 255); margin:0px\">\n<span style=\"font-family:Helvetica; font-size:13px; color:rgb(36, 36, 36)\">M: 687 574 224</span></p>\n<p style=\"text-align:left; text-indent:0px; line-height:normal; background-color:rgb(255, 255, 255); margin:0px\">\n<span style=\"font-family:Helvetica; font-size:13px; color:rgb(36, 36, 36)\"><br />\n</span></p>\n<p style=\"text-align:left; text-indent:0px; line-height:normal; background-color:rgb(255, 255, 255); margin:0px\">\n<span style=\"font-family:Helvetica; font-size:13px; color:rgb(0, 0, 0)\">Carrer de l’Enginy, 8 08850 Gavà (Barcelona)</span></p>\n<p style=\"text-align:left; line-height:normal; background-color:rgb(255, 255, 255); margin:0px; min-height:16px\">\n<span style=\"font-family:Helvetica; font-size:13px; color:rgb(0, 0, 0)\"><br />\n</span></p>\n<p style=\"text-align:left; text-indent:0px; line-height:normal; background-color:rgb(255, 255, 255); margin:0px\">\n<span style=\"font-family:Helvetica; font-size:13px; color:rgb(0, 0, 0)\">Web: <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.godgracelogistica.com/\" style=\"color:rgb(0, 0, 0); margin:0px\">\nwww.godgracelogistica.com</a>&nbsp;|&nbsp; Linked in: <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/company/godgrace-log%C3%ADstica/?viewAsMember=true\" style=\"margin:0px\">\ngodgrace-logística</a>&nbsp;| &nbsp;</span></p>\n<div style=\"font-size:15px; color:rgb(36, 36, 36)\"><span style=\"background-color:rgb(255, 255, 255)\"><img alt=\"image.png\" style=\"height:auto; max-width:806px; margin:0px; vertical-align:top\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2679887&amp;ACTION=FILE\" /></span></div>\n<p style=\"text-align:left; text-indent:0px; line-height:normal; background-color:rgb(255, 255, 255); margin:0px; min-height:11px\">\n<span style=\"font-family:Arial; font-size:10px; color:rgb(26, 26, 26)\"><br />\n</span></p>\n<p style=\"text-align:left; text-indent:0px; line-height:normal; background-color:rgb(255, 255, 255); margin:0px\">\n<span style=\"font-family:Arial; font-size:10px; color:rgb(138, 137, 137)\"><b>ADVERTENCIA LEGAL:</b>&nbsp;&nbsp;Este mensaje y sus anexos son confidenciales y pueden contener información privilegiada. Si usted no es el destinatario, le rogamos que contacte con el emisor\n mediante mensaje de respuesta y elimine de su sistema el mensaje recibido y sus anexos. Queda prohibida la divulgación, distribución o copia de este correo electrónico a cualquier persona que no sea su destinatario sin el consentimiento de Godgrace Logística,\n S.L.</span></p>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>\n</div>",
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