#15031 · Error carga datos BI app Android
ID interno: 10918000003826359
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
ServiceDesk Brownie
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Distribución
Request Type
Incidencia
Creado
27/3/24, 8:36
Resuelto
—
Actualizado
19/12/24, 10:04
Asignado
Mar 27, 2024 11:13 AM
Respondido
Dec 19, 2024 11:04 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Luis Boix
Descripción
Buenos días
Desde hace unos días, la app de BI en el móvil no funciona. (Ya me ha pasado anteriormente)
He probado a reiniciar, actualizar y nada.
No puedo estar en una tienda y no poder tener acceso a visualizar su stock, venta, etc.
A la vuelta de vacaciones me gustaría poder revisarlo o hacer un cambio de dispositivo, si necesitáis el ok de alguien indícamelo para ir solicitándolo.
Os adjunto captura de pantalla.
Gracias
|
Javier Gonzalez |
C/
Castanyer 29 |
| La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. | |
Resolución
Ticket gestionado Holistics
JSON crudo (detalle completo)
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"description": "\n\n<div>\n<div dir=\"auto\">Buenos días</div>\n<div dir=\"auto\"><br />\n</div>\n<div dir=\"auto\">Desde hace unos días, la app de BI en el móvil no funciona. (Ya me ha pasado anteriormente)</div>\n<div dir=\"auto\"><br />\n</div>\n<div dir=\"auto\">He probado a reiniciar, actualizar y nada.</div>\n<div dir=\"auto\"><br />\n</div>\n<div dir=\"auto\">No puedo estar en una tienda y no poder tener acceso a visualizar su stock, venta, etc.</div>\n<div dir=\"auto\"><br />\n</div>\n<div dir=\"auto\">A la vuelta de vacaciones me gustaría poder revisarlo o hacer un cambio de dispositivo, si necesitáis el ok de alguien indícamelo para ir solicitándolo.</div>\n<div dir=\"auto\"><br />\n</div>\n<div dir=\"auto\">Os adjunto captura de pantalla.</div>\n<div dir=\"auto\"><br />\n</div>\n<div dir=\"auto\">Gracias </div>\n<div dir=\"auto\"><br />\n</div>\n<div dir=\"auto\"><br />\n</div>\n<div dir=\"auto\"><br />\n</div>\n<div dir=\"auto\"><br />\n</div>\n<div id=\"x_263858758ms-outlook-mobile-signature\" dir=\"auto\">\n<div><br />\n</div>\nEnviado desde <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/AAb9ysg\">Outlook para Android</a></div>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n </p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n</p>\n<table style=\"WIDTH:500px\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial; WIDTH:230px; COLOR:rgb(61, 61, 63)\" valign=\"top\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><span style=\"FONT-SIZE:9pt\"><strong style=\"FONT-SIZE:9pt\">Javier Gonzalez</strong></span><br />\n<span style=\"FONT-SIZE:8pt\">Head of Product Manager</span><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_263858758socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_263858758socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2582240&ACTION=FILE\" width=\"18\" height=\"18\" /></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_263858758socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_263858758socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2582241&ACTION=FILE\" width=\"18\" height=\"18\" /></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_263858758socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_263858758socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2582242&ACTION=FILE\" width=\"18\" height=\"18\" /></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_263858758socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_263858758socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2582243&ACTION=FILE\" width=\"18\" height=\"18\" /></a></p>\n</td>\n<td style=\"FONT-SIZE:10pt; FONT-FAMILY:Arial; WIDTH:270px; PADDING-LEFT:20px; BORDER-LEFT:rgb(61, 61, 63) 1px solid\" valign=\"top\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(61, 61, 63)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\"><span style=\"COLOR:rgb(0, 0, 0)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain</span></span></span><br />\n</span>+34 932 377 066<br />\n</span><span style=\"FONT-SIZE:9pt; COLOR:rgb(61, 61, 63)\"><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"FONT-SIZE:9pt; COLOR:rgb(155, 155, 155)\" href=\"http://www.browniespain.com/\">www.browniespain.com</a>\n</span></p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial; WIDTH:500px\" valign=\"middle\" colspan=\"2\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\" title=\"\"></a><a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\"></a><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2582244&ACTION=FILE\" border=\"0\" alt=\"FIRMA CORPORATIVA MAIL.jpg\" style=\"font-size:9pt\" /> \n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.cepyme500.com/empresa/1566\"></a> </p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:6pt; FONT-FAMILY:Arial; WIDTH:500px; COLOR:rgb(186, 186, 186); TEXT-ALIGN:justify\" valign=\"top\" colspan=\"2\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</td>\n</tr>\n</tbody>\n</table>\n<br />\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n</div>",
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