#14795 · Error al canjear tarjeta regalo
ID interno: 10918000003755729
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
18/3/24, 19:41
Resuelto
—
Actualizado
20/3/24, 13:58
Asignado
Mar 19, 2024 08:38 AM
Respondido
Mar 20, 2024 02:58 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes, os escribo para comentar un error que hemos tenido al canjear una tarjeta regalo.
La clienta ha venido solo con el papel y no con la tarjeta como tal (ya nos han informado de que sin tarjeta no se puede canjear), el caso es que la hemos canjeado una primera vez usando el papel clicando el código de barras donde debíamos poner el importe, al ver la cifra desmesurada lo hemos vuelto a canjear de nuevo “correctamente”.
Como es un poco lio de explicar os adjunto foto con todo.
Cualquier cosa nos decís, sentimos el error.
Muchas gracias.
Resolución
es un ticket informativo
JSON crudo (detalle completo)
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