#14626 · INCIDENCIA CIERRE 09/03/2024
ID interno: 10918000003717019
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
11/3/24, 14:39
Resuelto
—
Actualizado
11/3/24, 15:42
Asignado
—
Respondido
Mar 11, 2024 04:42 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenos días,
Os queríamos comentar una incidencia que hemos tenido en el cierre del 09/03/24.
Al hacer la retirada de efectivo nos faltaban 39,90 euros en caja. Tras revisar hoy que había ocurrido, nos hemos dado cuenta que en una venta en vez de pasar un vale de 39,90 euros, se marcó como si la clienta nos hubiese pagado en efectivo.
Hemos llegado a esta conclusión ya que en dicha venta hemos comprobado el vale y efectivamente no está gastado. A mayores, en esta venta la clienta pagó 6,10 euros con tarjeta y supuestamente 39,90 en efectivo, lo cual nos resultó un poco extraño a la hora de revisar el ticket, ya que no es algo común que nos paguen cantidades exactas en efectivo. (Os adjuntamos el ticket ,el vale no gastado y el comprobante de que dicho vale no ha sido gastado, para que lo podáis entender mejor).
Con lo cual en el ingreso del cierre del 09/03/2024 el importe real que se ingresará son 1.080,90 euros
Cualquier cuestión no dudéis en preguntarnos.
Perdonad las molestias.
Un saludo,
Resolución
EL mail es informativo y es el equipo de Administración quien debe gestionarlo
JSON crudo (detalle completo)
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"name": "IT",
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"id": "10918000000794001"
}
},
"first_name": "Begoña",
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},
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{
"id": "10918000003717027",
"name": "CIERRE 09.03.2024.pdf",
"size": "1161274",
"module": "Request",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_8707973766751165913_parse_3551084358734578277\">\n<div class=\"x_2077436074WordSection1\">\n<p class=\"MsoNormal\">Buenos días,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Os queríamos comentar una incidencia que hemos tenido en el cierre del 09/03/24.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Al hacer la retirada de efectivo nos faltaban 39,90 euros en caja. Tras revisar hoy que había ocurrido, nos hemos dado cuenta que en una venta en vez de pasar un vale de 39,90 euros, se marcó como si la clienta nos hubiese pagado en efectivo.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hemos llegado a esta conclusión ya que en dicha venta hemos comprobado el vale y efectivamente no está gastado. A mayores, en esta venta la clienta pagó 6,10 euros con tarjeta y supuestamente 39,90 en efectivo, lo cual nos resultó un poco\n extraño a la hora de revisar el ticket, ya que no es algo común que nos paguen cantidades exactas en efectivo. (Os adjuntamos el ticket ,el vale no gastado y el comprobante de que dicho vale no ha sido gastado, para que lo podáis entender mejor).</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Con lo cual en el ingreso del cierre del 09/03/2024 el importe real que se ingresará son 1.080,90 euros</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Cualquier cuestión no dudéis en preguntarnos.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Perdonad las molestias.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Un saludo,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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"value": "1710167946381",
"display_value": "Mar 11, 2024 03:39 PM"
},
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"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
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},
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"display_value": "Mar 11, 2024 04:42 PM"
},
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"email_ids_to_notify": [
"cierres@browniespain.com",
"laura.salvador@browniespain.com",
"maria.perez@browniespain.com"
],
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}