#14487 · Cierre TPV ECI Sorolla 4 y 5 de marzo

ID interno: 10918000003666077

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Olatz Iglesias

Técnico

Soporte Abisma

Departamento

Request Type

Incidencia

Creado

5/3/24, 21:16

Resuelto

Actualizado

6/3/24, 7:51

Asignado

Mar 5, 2024 10:16 PM

Respondido

Mar 6, 2024 08:51 AM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Soporte Abisma

Descripción

Buenas noches @Soporte ,

Comentaros que en ECI Sorolla estamos con el cambio de corner y ayer 04/03 no se hizo el cierre del TPV, ya que nos lo desconectaron antes y no estaba realizado.

Hoy 05/03, se ha declarado el cierre conjunto, para que lo tengáis en cuenta.
El importe que corresponde a cada día es el siguiente:

Lunes 04/03 : 1.640,24€
Martes 05/03: 1.543,30€

Un saludo.

 

Olatz Iglesias


   

C/ Castanyer 29
08022 - Barcelona, Spain

+34 932 377 066
+34 637 926 647
www.browniespain.com

FIRMA CORPORATIVA MAIL-2.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

Resolución

Mail informativo

JSON crudo (detalle completo)
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  "description": "\n\n<div>\n<div dir=\"auto\">Buenas noches&nbsp;<span class=\"x_2007697412gmail_chip x_2007697412gmail_plusreply\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:soporte@browniespain.com\" style=\"color:rgb(17, 85, 204); text-decoration:underline\">@Soporte</a></span><span>&nbsp;,</span>\n<div dir=\"auto\"><span><br />\n</span></div>\n<div dir=\"auto\"><span>Comentaros que en ECI Sorolla estamos con el cambio de corner y ayer 04/03 no se hizo el cierre del TPV, ya que nos lo desconectaron antes y no estaba realizado.</span></div>\n<div dir=\"auto\"><span><br />\n</span></div>\n<div dir=\"auto\">Hoy 05/03, se ha declarado el cierre conjunto, para que lo tengáis en cuenta.</div>\n<div dir=\"auto\">El importe que corresponde a cada día es el siguiente:</div>\n<div dir=\"auto\"><br />\n</div>\n<div dir=\"auto\">Lunes 04/03 : 1.640,24€</div>\n<div dir=\"auto\">Martes 05/03: 1.543,30€</div>\n<div dir=\"auto\"><br />\n</div>\n<div dir=\"auto\">Un saludo.</div>\n</div>\n<br />\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n&nbsp;</p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n</p>\n<table style=\"WIDTH:500px\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial; WIDTH:230px; COLOR:rgb(61, 61, 63)\" valign=\"top\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><span style=\"FONT-SIZE:9pt\"><strong style=\"FONT-SIZE:9pt\">Olatz Iglesias</strong></span><br />\n<span style=\"FONT-SIZE:8pt\"></span><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_2007697412socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_2007697412socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2476493&amp;ACTION=FILE\" width=\"18\" height=\"18\" /></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_2007697412socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_2007697412socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2476494&amp;ACTION=FILE\" width=\"18\" height=\"18\" /></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_2007697412socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_2007697412socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2476495&amp;ACTION=FILE\" width=\"18\" height=\"18\" /></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_2007697412socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_2007697412socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2476496&amp;ACTION=FILE\" width=\"18\" height=\"18\" /></a></p>\n</td>\n<td style=\"FONT-SIZE:10pt; FONT-FAMILY:Arial; WIDTH:270px; PADDING-LEFT:20px; BORDER-LEFT:rgb(61, 61, 63) 1px solid\" valign=\"top\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(61, 61, 63)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\"><span style=\"COLOR:rgb(0, 0, 0)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain</span></span></span><br />\n</span>+34 932 377 066<br />\n</span><span style=\"FONT-SIZE:9pt; COLOR:rgb(61, 61, 63)\">+34&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"FONT-SIZE:9pt; TEXT-DECORATION:none; COLOR:rgb(61, 61, 63)\">637 926 647</a><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"FONT-SIZE:9pt; COLOR:rgb(155, 155, 155)\" href=\"http://www.browniespain.com/\">www.browniespain.com</a>\n</span></p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial; WIDTH:500px\" valign=\"middle\" colspan=\"2\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\" title=\"\"></a><a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\"></a><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2476497&amp;ACTION=FILE\" border=\"0\" alt=\"FIRMA CORPORATIVA MAIL-2.jpg\" style=\"font-size:9pt\" />&nbsp;&nbsp;&nbsp;&nbsp;\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.cepyme500.com/empresa/1566\"></a>&nbsp;</p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:6pt; FONT-FAMILY:Arial; WIDTH:500px; COLOR:rgb(186, 186, 186); TEXT-ALIGN:justify\" valign=\"top\" colspan=\"2\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</td>\n</tr>\n</tbody>\n</table>\n<br />\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n</div>",
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