#14423 · EXT: RE: 00267833 RE: Problemas en Tienda Santa Ana - Barcelona
ID interno: 10918000003637295
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
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Tipo
Incidencia
Canal
SLA
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Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
4/3/24, 10:38
Resuelto
—
Actualizado
4/3/24, 14:57
Asignado
—
Respondido
Mar 4, 2024 03:57 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Hola Javier.
Creo que no entendiste mi correo.
Los 2 datafonos funcionan correctamente:
- 37847 Loccitane SP0008 Carrer de Santa Anna, 6 (PAX- 0820886347)
- 49562 Loccitane SP0001 Rambla de Catalunya, 61 (PAX-0820599569)
Esto lo afirmo porque lo comprobamos con Blanca el viernes e hicimos pruebas con ambos.
El caso es que para que cogiera algo de cobertura se tenia que ir hacia la entrada de la tienda, es mas, ella misma me confirmo que la cobertura en cuanto a telefonía en esa tienda era malísima.
No vemos ninguna necesidad de enviar otro dispositivo para confirmar lo que ya hemos hecho.
Entiendo que la solución mas viable y efectiva seria poder conectarlos a la WIFI de la tienda.
Saludos
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Juan Bermejo Field Service Engineer Global Blue España S.A. T: +34917613703 | M: +34629748612 www.globalblue.com |
From: PEREZ BARCO Javier (External) <Javier.PEREZBARCO.ext@loccitane.com>
Sent: viernes, 1 de marzo de 2024 16:22
To: Soporte Global Blue <soporte@globalblue.com>
Cc: Soporte <soporte@browniespain.com>; Jordi Morán <jmoransal@globalblue.com>; Arancha Suardíaz <asuardiaz@globalblue.com>; ARPIDE Sonia <Sonia.ARPIDE@loccitane.com>
Subject: RE: 00267833 RE: Problemas en Tienda Santa Ana - Barcelona
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Algunos contactos que recibieron este mensaje no suelen recibir correos electrónicos de javier.perezbarco.ext@loccitane.com. Por qué esto es importante |
Buenas tardes,
No entiendo muy bien que el problema sea de cobertura, si el datáfono que tienen de Rambla de Cataluña funciona en la tienda, y debería tener el mismo problema de cobertura.
Pueden enviar un nuevo datáfono con tarjeta para confirmar que es el problema que indican?
Gracias
De: Juan Bermejo <jdefelipe@globalblue.com>
En nombre de Soporte Global Blue
Enviado el: viernes, 1 de marzo de 2024 14:43
Para: PEREZ BARCO Javier (External) <Javier.PEREZBARCO.ext@loccitane.com>
CC: Soporte <soporte@browniespain.com>; Jordi Morán <jmoransal@globalblue.com>;
Arancha Suardíaz <asuardiaz@globalblue.com>
Asunto: 00267833 RE: Problemas en Tienda Santa Ana - Barcelona
Buenos dias.
He estado hablando con Blanca de la tienda y el datafono funciona correctamente.
No es un problema de la SIM el problema es la cobertura que tienen allí que es pésima, esto es un tema del operador que no llega con la suficiente cobertura, en esto no podemos hacer mas.
Lo ideal seria habilitar una WIFI privada de la tienda para poder conectar el dispositivo.
Por otro lado esta tienda tiene 2 datafonos el suyo 37847 Loccitane SP0008 Carrer de Santa Anna, 6 (PAX- 0820886347), tiene 2 datafonos y eso no debería de ser asi, el otro es de 49562 Loccitane SP0001 Rambla de Catalunya, 61 (PAX-0820599569) que es donde debería de estar.
Los 2 están funcionando correctamente.
He quedado con Blanca, en que me diga algo la semana que viene acerca de si les han dado contraseñas de WIFI y como gestionar el envio del datafono de RAMBLA a su destino.
Saludos
thread::Cxnp2SGqf3C7lbQwi4-qtkI::
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Juan Bermejo |
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From: Jordi Morán <jmoransal@globalblue.com>
Sent: viernes, 1 de marzo de 2024 13:22
To: Soporte Global Blue <soporte@globalblue.com>
Cc: PEREZ BARCO Javier (External) <Javier.PEREZBARCO.ext@loccitane.com>
Subject: RE: Problemas en Tienda Santa Ana - Barcelona
Hola Javier,
Pongo en copia a mis compañeros de @Soporte Global Blue para que te ayuden.
Saludos.
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Jordi Morán |
From: PEREZ BARCO Javier (External) <Javier.PEREZBARCO.ext@loccitane.com>
Sent: Friday, March 1, 2024 1:20 PM
To: Jordi Morán <jmoransal@globalblue.com>
Subject: Problemas en Tienda Santa Ana - Barcelona
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You don't often get email from javier.perezbarco.ext@loccitane.com. Learn why this is important |
Buenos días Jordi,
En la tienda de Santa Anna, Calle Santa Anna,6 – Barcelona, tenemos problemas con el datafono, la SIM parece que no funciona.
Podríamos enviar una nueva tarjeta a la tienda, o la solución que estimes, para que vuelva a tener servicio?
Gracias
Resolución
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_6812940156832635557_parse_1151022282722046668\">\n<div class=\"x_639447250WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Hola Javier.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Creo que no entendiste mi correo.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Los 2 datafonos funcionan correctamente:</span></p>\n<ul style=\"margin-top:0cm\">\n<li class=\"x_639447250MsoListParagraph\" style=\"margin-left:0cm\"><b><span style=\"\">37847 Loccitane SP0008 Carrer de Santa Anna, 6 (PAX-</span></b>\n<b><span style=\"\">0820886347)</span></b><span style=\"\"></span></li><li class=\"x_639447250MsoListParagraph\" style=\"margin-left:0cm\"><b><span style=\"\">49562 Loccitane SP0001 Rambla de Catalunya, 61 (PAX-0820599569)</span></b></li></ul>\n<p class=\"MsoNormal\"><span style=\"\">Esto lo afirmo porque lo comprobamos con Blanca el viernes e hicimos pruebas con ambos.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">El caso es que para que cogiera algo de cobertura se tenia que ir hacia la entrada de la tienda, es mas, ella misma me confirmo que la cobertura en cuanto a telefonía en esa tienda era malísima.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">No vemos ninguna necesidad de enviar otro dispositivo para confirmar lo que ya hemos hecho.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Entiendo que la solución mas viable y efectiva seria poder conectarlos a la WIFI de la tienda.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Saludos</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<table style=\"WIDTH:540px\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Trebuchet MS; WIDTH:540px; PADDING-BOTTOM:15px; PADDING-TOP:10px\" valign=\"top\">\n<span style=\"font-size:12pt; color:rgb(0, 35, 149)\">Juan Bermejo</span><br />\n<span style=\"font-size:10pt\">Field Service Engineer</span><br />\n<span style=\"font-size:10pt\"></span><br />\n<span style=\"font-size:8pt\">Global Blue España S.A.</span><br />\n<span style=\"font-size:8pt\">T: +34917613703 | M: +34629748612</span><br />\n<span style=\"font-size:8pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.globalblue.com\" title=\"\">www.globalblue.com</a><br />\n</span></td>\n</tr>\n</tbody>\n</table>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"\">From:</span></b><span style=\"\"> PEREZ BARCO Javier (External) <Javier.PEREZBARCO.ext@loccitane.com>\n<br />\n<b>Sent:</b> viernes, 1 de marzo de 2024 16:22<br />\n<b>To:</b> Soporte Global Blue <soporte@globalblue.com><br />\n<b>Cc:</b> Soporte <soporte@browniespain.com>; Jordi Morán <jmoransal@globalblue.com>; Arancha Suardíaz <asuardiaz@globalblue.com>; ARPIDE Sonia <Sonia.ARPIDE@loccitane.com><br />\n<b>Subject:</b> RE: 00267833 RE: Problemas en Tienda Santa Ana - Barcelona</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<table class=\"x_639447250MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" align=\"left\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"background:rgb(166, 166, 166); padding:5.25pt 1.5pt 5.25pt 1.5pt\"></td>\n<td width=\"100%\" style=\"width:100%; background:rgb(234, 234, 234); padding:5.25pt 3.75pt 5.25pt 11.25pt\">\n<div>\n<p class=\"MsoNormal\" style=\"\">\n<span style=\"font-size:9pt; font-family:wf_segoe-ui_normal; color:rgb(33, 33, 33)\">Algunos contactos que recibieron este mensaje no suelen recibir correos electrónicos de\n</span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:javier.perezbarco.ext@loccitane.com\"><span style=\"font-size:9pt; font-family:wf_segoe-ui_normal\">javier.perezbarco.ext@loccitane.com</span></a></span><span style=\"font-size:9pt; font-family:wf_segoe-ui_normal; color:rgb(33, 33, 33)\">.\n</span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/LearnAboutSenderIdentification\"><span style=\"font-size:9pt; font-family:wf_segoe-ui_normal\">Por qué esto es importante</span></a></span><span style=\"font-size:9pt; font-family:wf_segoe-ui_normal; color:rgb(33, 33, 33)\"></span></p>\n</div>\n</td>\n<td width=\"75\" style=\"width:56.25pt; background:rgb(234, 234, 234); padding:5.25pt 3.75pt 5.25pt 3.75pt\">\n</td>\n</tr>\n</tbody>\n</table>\n<div>\n<p class=\"MsoNormal\"><span style=\"\">Buenas tardes,</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">No entiendo muy bien que el problema sea de cobertura, si el datáfono que tienen de Rambla de Cataluña funciona en la tienda, y debería tener el mismo problema de cobertura.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Pueden enviar un nuevo datáfono con tarjeta para confirmar que es el problema que indican?</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Gracias</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"\">De:</span></b><span style=\"\"> Juan Bermejo <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:jdefelipe@globalblue.com\"><span style=\"\">jdefelipe@globalblue.com</span></a><span style=\"\">>\n<b>En nombre de </b>Soporte Global Blue<br />\n<b>Enviado el:</b> viernes, 1 de marzo de 2024 14:43<br />\n<b>Para:</b> PEREZ BARCO Javier (External) <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Javier.PEREZBARCO.ext@loccitane.com\"><span style=\"\">Javier.PEREZBARCO.ext@loccitane.com</span></a><span style=\"\">><br />\n<b>CC:</b> Soporte <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:soporte@browniespain.com\"><span style=\"\">soporte@browniespain.com</span></a><span style=\"\">>; Jordi Morán <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:jmoransal@globalblue.com\"><span style=\"\">jmoransal@globalblue.com</span></a><span style=\"\">>;\n Arancha Suardíaz <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:asuardiaz@globalblue.com\"><span style=\"\">asuardiaz@globalblue.com</span></a><span style=\"\">><br />\n<b>Asunto:</b> 00267833 RE: Problemas en Tienda Santa Ana - Barcelona</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span style=\"\">Buenos dias.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">He estado hablando con Blanca de la tienda y el datafono funciona correctamente.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">No es un problema de la SIM el problema es la cobertura que tienen allí que es pésima, esto es un tema del operador que no llega con la suficiente cobertura, en esto no podemos hacer mas.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Lo ideal seria habilitar una WIFI privada de la tienda para poder conectar el dispositivo.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Por otro lado esta tienda tiene 2 datafonos el suyo\n<b>37847 Loccitane SP0008 Carrer de Santa Anna, 6 (PAX-</b></span> <b><span style=\"\">0820886347)</span></b><span style=\"\">, tiene 2 datafonos y eso no debería de ser asi, el otro es de\n<b>49562 Loccitane SP0001 Rambla de Catalunya, 61 (PAX-0820599569)</b> que es donde debería de estar.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Los 2 están funcionando correctamente.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">He quedado con Blanca, en que me diga algo la semana que viene acerca de si les han dado contraseñas de WIFI y como gestionar el envio del datafono de RAMBLA a su destino.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Saludos</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">thread::Cxnp2SGqf3C7lbQwi4-qtkI::</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<table class=\"x_639447250MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"540\" style=\"width:405pt\">\n<tbody>\n<tr>\n<td width=\"540\" colspan=\"2\" valign=\"top\" style=\"width:405pt; padding:7.5pt 0cm 7.5pt 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size:12pt; font-family:"Trebuchet MS", sans-serif; color:rgb(0, 35, 149)\">Juan Bermejo</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><br />\n</span><span style=\"font-size:10pt; font-family:"Trebuchet MS", sans-serif\">Field Service Engineer</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><br />\n<br />\n</span><span style=\"font-size:8pt; font-family:"Trebuchet MS", sans-serif\">Global Blue España S.A.</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><br />\n</span><span style=\"font-size:8pt; font-family:"Trebuchet MS", sans-serif\">Velázquez 47, 6º Izquierda</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><br />\n</span><span style=\"font-size:8pt; font-family:"Trebuchet MS", sans-serif\">28001 Madrid</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><br />\n</span><span style=\"font-size:8pt; font-family:"Trebuchet MS", sans-serif\">Spain</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><br />\n</span><span style=\"font-size:8pt; font-family:"Trebuchet MS", sans-serif\">T: +34917613703 | M: +34629748612</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://urldefense.com/v3/__http:/www.globalblue.com__;!!JEIJDn7olXqGyb8!FXt71weby8JelYUsn4FtrfSmuIVbmmPsl0eqEyN3x4hs1RSgYDE8BgrdLanqT64qT57-1Iix3FuUJumWHJvqDcWGJKQjBqPX$\"><span style=\"font-size:8pt; font-family:"Trebuchet MS", sans-serif\">www.globalblue.com</span></a><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"35\" valign=\"top\" style=\"width:26.25pt; padding:1.5pt 0cm 1.5pt 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><img border=\"0\" width=\"32\" height=\"32\" style=\"width:0.3333in; height:0.3333in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2467055&ACTION=FILE\" /></span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"></span></p>\n</td>\n<td width=\"510\" style=\"width:382.5pt; padding:1.5pt 0cm 1.5pt 3.75pt\">\n<p class=\"MsoNormal\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://urldefense.com/v3/__https:/www.linkedin.com/showcase/globalbluespain/__;!!JEIJDn7olXqGyb8!FXt71weby8JelYUsn4FtrfSmuIVbmmPsl0eqEyN3x4hs1RSgYDE8BgrdLanqT64qT57-1Iix3FuUJumWHJvqDcWGJIAQM7Mk$\"><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\">Follow\n us on LinkedIn</span></a><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\">\n</span></p>\n</td>\n</tr>\n<tr>\n<td width=\"540\" colspan=\"2\" valign=\"top\" style=\"width:405pt; padding:7.5pt 0cm 7.5pt 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size:8pt; font-family:"Trebuchet MS", sans-serif\">CONFIDENTIALITY NOTICE The contents of this e-mail are confidential to the sender and ordinary user of the e-mail address to which it was addressed and\n may also be privileged. If you are not the addressee of this e-mail you may not review, copy, forward, disclose or otherwise use it or any part of it in any form whatsoever. If you have received this e-mail in error, please advise the sender and delete all\n copies.</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\">\n</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"\">From:</span></b><span style=\"\"> Jordi Morán <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:jmoransal@globalblue.com\"><span style=\"\">jmoransal@globalblue.com</span></a><span style=\"\">>\n<br />\n<b>Sent:</b> viernes, 1 de marzo de 2024 13:22<br />\n<b>To:</b> Soporte Global Blue <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:soporte@globalblue.com\"><span style=\"\">soporte@globalblue.com</span></a><span style=\"\">><br />\n<b>Cc:</b> PEREZ BARCO Javier (External) <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Javier.PEREZBARCO.ext@loccitane.com\"><span style=\"\">Javier.PEREZBARCO.ext@loccitane.com</span></a><span style=\"\">><br />\n<b>Subject:</b> RE: Problemas en Tienda Santa Ana - Barcelona</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span>Hola Javier,</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\">Pongo en copia a mis compañeros de <a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_639447250OWAAMF267484B5E774BF19A9C05402800B5C6\" href=\"mailto:soporte@globalblue.com\">\n<span style=\"font-family:"Calibri", sans-serif; text-decoration:none\">@Soporte Global Blue</span></a> para que te ayuden.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Saludos.</p>\n<p class=\"MsoNormal\"> </p>\n<table class=\"x_639447250MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"600\" style=\"width:450pt\">\n<tbody>\n<tr>\n<td width=\"540\" valign=\"top\" style=\"width:405pt; padding:7.5pt 0cm 11.25pt 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size:12pt; font-family:"Trebuchet MS", sans-serif; color:rgb(0, 35, 149)\">Jordi Morán</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><br />\n</span><span style=\"font-size:10pt; font-family:"Trebuchet MS", sans-serif\">Technical Project Manager</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><br />\n<br />\n</span><span style=\"font-size:8pt; font-family:"Trebuchet MS", sans-serif\">Global Blue España S.A.</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><br />\n</span><span style=\"font-size:8pt; font-family:"Trebuchet MS", sans-serif\">Spain - Barcelona Office</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><br />\n</span><span style=\"font-size:8pt; font-family:"Trebuchet MS", sans-serif\">T: +34938817617 | M: +34646814941</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"\">From:</span></b><span style=\"\"> PEREZ BARCO Javier (External) <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Javier.PEREZBARCO.ext@loccitane.com\"><span style=\"\">Javier.PEREZBARCO.ext@loccitane.com</span></a><span style=\"\">>\n<br />\n<b>Sent:</b> Friday, March 1, 2024 1:20 PM<br />\n<b>To:</b> Jordi Morán <</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:jmoransal@globalblue.com\"><span style=\"\">jmoransal@globalblue.com</span></a><span style=\"\">><br />\n<b>Subject:</b> Problemas en Tienda Santa Ana - Barcelona</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"><span> </span></p>\n<table class=\"x_639447250MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" align=\"left\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"background:rgb(166, 166, 166); padding:5.25pt 1.5pt 5.25pt 1.5pt\"></td>\n<td width=\"100%\" style=\"width:100%; background:rgb(234, 234, 234); padding:5.25pt 3.75pt 5.25pt 11.25pt\">\n<div>\n<p class=\"MsoNormal\" style=\"\">\n<span style=\"font-size:9pt; font-family:wf_segoe-ui_normal; color:rgb(33, 33, 33)\">You don't often get email from\n</span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:javier.perezbarco.ext@loccitane.com\"><span style=\"font-size:9pt; font-family:wf_segoe-ui_normal\">javier.perezbarco.ext@loccitane.com</span></a></span><span style=\"font-size:9pt; font-family:wf_segoe-ui_normal; color:rgb(33, 33, 33)\">.\n</span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://urldefense.com/v3/__https:/aka.ms/LearnAboutSenderIdentification__;!!JEIJDn7olXqGyb8!FXt71weby8JelYUsn4FtrfSmuIVbmmPsl0eqEyN3x4hs1RSgYDE8BgrdLanqT64qT57-1Iix3FuUJumWHJvqDcWGJKpPVxz9$\"><span style=\"font-size:9pt; font-family:wf_segoe-ui_normal\">Learn\n why this is important</span></a></span><span style=\"font-size:9pt; font-family:wf_segoe-ui_normal; color:rgb(33, 33, 33)\"></span></p>\n</div>\n</td>\n<td width=\"75\" style=\"width:56.25pt; background:rgb(234, 234, 234); padding:5.25pt 3.75pt 5.25pt 3.75pt\">\n</td>\n</tr>\n</tbody>\n</table>\n<div>\n<p class=\"MsoNormal\">Buenos días Jordi,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">En la tienda de Santa Anna, Calle Santa Anna,6 – Barcelona, tenemos problemas con el datafono, la SIM parece que no funciona.</p>\n<p class=\"MsoNormal\">Podríamos enviar una nueva tarjeta a la tienda, o la solución que estimes, para que vuelva a tener servicio?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias </p>\n</div>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
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