#14392 · EXT: 00267833 RE: Problemas en Tienda Santa Ana - Barcelona
ID interno: 10918000003616653
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
1/3/24, 13:52
Resuelto
—
Actualizado
4/3/24, 10:30
Asignado
—
Respondido
Mar 4, 2024 11:30 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenos dias.
He estado hablando con Blanca de la tienda y el datafono funciona correctamente.
No es un problema de la SIM el problema es la cobertura que tienen allí que es pésima, esto es un tema del operador que no llega con la suficiente cobertura, en esto no podemos hacer mas.
Lo ideal seria habilitar una WIFI privada de la tienda para poder conectar el dispositivo.
Por otro lado esta tienda tiene 2 datafonos el suyo 37847 Loccitane SP0008 Carrer de Santa Anna, 6 (PAX- 0820886347), tiene 2 datafonos y eso no debería de ser asi, el otro es de 49562 Loccitane SP0001 Rambla de Catalunya, 61 (PAX-0820599569) que es donde debería de estar.
Los 2 están funcionando correctamente.
He quedado con Blanca, en que me diga algo la semana que viene acerca de si les han dado contraseñas de WIFI y como gestionar el envio del datafono de RAMBLA a su destino.
Saludos
thread::Cxnp2SGqf3C7lbQwi4-qtkI::
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Juan Bermejo Field Service Engineer Global Blue España S.A. Velázquez 47, 6º Izquierda 28001 Madrid Spain T: +34917613703 | M: +34629748612 www.globalblue.com |
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From: Jordi Morán <jmoransal@globalblue.com>
Sent: viernes, 1 de marzo de 2024 13:22
To: Soporte Global Blue <soporte@globalblue.com>
Cc: PEREZ BARCO Javier (External) <Javier.PEREZBARCO.ext@loccitane.com>
Subject: RE: Problemas en Tienda Santa Ana - Barcelona
Hola Javier,
Pongo en copia a mis compañeros de @Soporte Global Blue para que te ayuden.
Saludos.
|
Jordi Morán |
From: PEREZ BARCO Javier (External) <Javier.PEREZBARCO.ext@loccitane.com>
Sent: Friday, March 1, 2024 1:20 PM
To: Jordi Morán <jmoransal@globalblue.com>
Subject: Problemas en Tienda Santa Ana - Barcelona
|
You don't often get email from javier.perezbarco.ext@loccitane.com. Learn why this is important |
Buenos días Jordi,
En la tienda de Santa Anna, Calle Santa Anna,6 – Barcelona, tenemos problemas con el datafono, la SIM parece que no funciona.
Podríamos enviar una nueva tarjeta a la tienda, o la solución que estimes, para que vuelva a tener servicio?
Gracias
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
No es pra brownie.
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_1533530659721064399_parse_2894554148377662268\">\n<div class=\"x_1080827823WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Buenos dias.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">He estado hablando con Blanca de la tienda y el datafono funciona correctamente.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">No es un problema de la SIM el problema es la cobertura que tienen allí que es pésima, esto es un tema del operador que no llega con la suficiente cobertura, en esto no podemos hacer mas.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Lo ideal seria habilitar una WIFI privada de la tienda para poder conectar el dispositivo.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Por otro lado esta tienda tiene 2 datafonos el suyo\n<b>37847 Loccitane SP0008 Carrer de Santa Anna, 6 (PAX-</b></span> <b><span style=\"\">0820886347)</span></b><span style=\"\">, tiene 2 datafonos y eso no debería de ser asi, el otro es de\n<b>49562 Loccitane SP0001 Rambla de Catalunya, 61 (PAX-0820599569)</b> que es donde debería de estar.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Los 2 están funcionando correctamente.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">He quedado con Blanca, en que me diga algo la semana que viene acerca de si les han dado contraseñas de WIFI y como gestionar el envio del datafono de RAMBLA a su destino.</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">Saludos</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\">thread::Cxnp2SGqf3C7lbQwi4-qtkI::</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<table style=\"width:540px\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Trebuchet MS; WIDTH:540px; PADDING-BOTTOM:10px; PADDING-TOP:10px\" valign=\"top\" colspan=\"2\">\n<span style=\"font-size:12pt; color:rgb(0, 35, 149)\">Juan Bermejo</span><br />\n<span style=\"font-size:10pt\">Field Service Engineer</span><br />\n<span style=\"font-size:10pt\"></span><br />\n<span style=\"font-size:8pt\">Global Blue España S.A.</span><br />\n<span style=\"font-size:8pt\">Velázquez 47, 6º Izquierda</span><br />\n<span style=\"font-size:8pt\">28001 Madrid</span><br />\n<span style=\"font-size:8pt\">Spain</span><br />\n<span style=\"font-size:8pt\">T: +34917613703 | M: +34629748612</span><br />\n<span style=\"font-size:8pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.globalblue.com\" title=\"\">www.globalblue.com</a></span><br />\n<span style=\"font-size:8pt\"></span></td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Trebuchet MS; WIDTH:35px; PADDING-BOTTOM:2px; PADDING-TOP:2px\" valign=\"top\" colspan=\"1\">\n<img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2457275&ACTION=FILE\" border=\"0\" />\n</td>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Trebuchet MS; WIDTH:510px; PADDING-BOTTOM:2px; PADDING-TOP:2px; padding-left:5px\" valign=\"middle\" rowspan=\"1\" colspan=\"1\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/showcase/globalbluespain/\">Follow us on LinkedIn</a>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Trebuchet MS; WIDTH:540px; PADDING-BOTTOM:10px; PADDING-TOP:10px\" valign=\"top\" colspan=\"2\">\n<span style=\"font-size:8pt\">CONFIDENTIALITY NOTICE The contents of this e-mail are confidential to the sender and ordinary user of the e-mail address to which it was addressed and may also be privileged. If you are not the addressee of this e-mail you may\n not review, copy, forward, disclose or otherwise use it or any part of it in any form whatsoever. If you have received this e-mail in error, please advise the sender and delete all copies.</span>\n</td>\n</tr>\n</tbody>\n</table>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"\">From:</span></b><span style=\"\"> Jordi Morán <jmoransal@globalblue.com>\n<br />\n<b>Sent:</b> viernes, 1 de marzo de 2024 13:22<br />\n<b>To:</b> Soporte Global Blue <soporte@globalblue.com><br />\n<b>Cc:</b> PEREZ BARCO Javier (External) <Javier.PEREZBARCO.ext@loccitane.com><br />\n<b>Subject:</b> RE: Problemas en Tienda Santa Ana - Barcelona</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span>Hola Javier,</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\">Pongo en copia a mis compañeros de <a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_1080827823OWAAMF267484B5E774BF19A9C05402800B5C6\" href=\"mailto:soporte@globalblue.com\">\n<span style=\"font-family:"Calibri", sans-serif; text-decoration:none\">@Soporte Global Blue</span></a> para que te ayuden.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Saludos.</p>\n<p class=\"MsoNormal\"> </p>\n<table class=\"x_1080827823MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"600\" style=\"width:450pt\">\n<tbody>\n<tr>\n<td width=\"540\" valign=\"top\" style=\"width:405pt; padding:7.5pt 0cm 11.25pt 0cm\">\n<p class=\"MsoNormal\"><span style=\"font-size:12pt; font-family:"Trebuchet MS", sans-serif; color:rgb(0, 35, 149)\">Jordi Morán</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><br />\n</span><span style=\"font-size:10pt; font-family:"Trebuchet MS", sans-serif\">Technical Project Manager</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><br />\n<br />\n</span><span style=\"font-size:8pt; font-family:"Trebuchet MS", sans-serif\">Global Blue España S.A.</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><br />\n</span><span style=\"font-size:8pt; font-family:"Trebuchet MS", sans-serif\">Spain - Barcelona Office</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"><br />\n</span><span style=\"font-size:8pt; font-family:"Trebuchet MS", sans-serif\">T: +34938817617 | M: +34646814941</span><span style=\"font-size:9pt; font-family:"Trebuchet MS", sans-serif\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"\">From:</span></b><span style=\"\"> PEREZ BARCO Javier (External) <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Javier.PEREZBARCO.ext@loccitane.com\">Javier.PEREZBARCO.ext@loccitane.com</a>>\n<br />\n<b>Sent:</b> Friday, March 1, 2024 1:20 PM<br />\n<b>To:</b> Jordi Morán <<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:jmoransal@globalblue.com\">jmoransal@globalblue.com</a>><br />\n<b>Subject:</b> Problemas en Tienda Santa Ana - Barcelona</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\"><span> </span></p>\n<table class=\"x_1080827823MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" align=\"left\" width=\"100%\" style=\"width:100%\">\n<tbody>\n<tr>\n<td style=\"background:rgb(166, 166, 166); padding:5.25pt 1.5pt 5.25pt 1.5pt\"></td>\n<td width=\"100%\" style=\"width:100%; background:rgb(234, 234, 234); padding:5.25pt 3.75pt 5.25pt 11.25pt\">\n<div>\n<p class=\"MsoNormal\" style=\"\">\n<span style=\"font-size:9pt; font-family:wf_segoe-ui_normal; color:rgb(33, 33, 33)\">You don't often get email from\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:javier.perezbarco.ext@loccitane.com\">javier.perezbarco.ext@loccitane.com</a>.\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/LearnAboutSenderIdentification\">Learn why this is important</a></span></p>\n</div>\n</td>\n<td width=\"75\" style=\"width:56.25pt; background:rgb(234, 234, 234); padding:5.25pt 3.75pt 5.25pt 3.75pt\">\n</td>\n</tr>\n</tbody>\n</table>\n<div>\n<p class=\"MsoNormal\">Buenos días Jordi,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">En la tienda de Santa Anna, Calle Santa Anna,6 – Barcelona, tenemos problemas con el datafono, la SIM parece que no funciona.</p>\n<p class=\"MsoNormal\">Podríamos enviar una nueva tarjeta a la tienda, o la solución que estimes, para que vuelva a tener servicio?</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias </p>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
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