#14024 · EXT: Re: Su solicitud con ID 14023 ha sido cancelada.

ID interno: 10918000003538739

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

mustilloanna@gmail.com

Técnico

Departamento

Request Type

Incidencia

Creado

19/2/24, 13:54

Resuelto

Actualizado

19/2/24, 14:25

Asignado

Respondido

Feb 19, 2024 03:25 PM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Hola,
ya hecho.
Espero una respuesta cuanto antes.

Muchas gracias,
Anna 
Sent from my iPhone

On 19 Feb 2024, at 14:26, Soporte IT <soporte@browniespain.com> wrote:


Hola, mustilloanna@gmail.com.

Tu Solicitud con ID 14023 ha sido Cancelada.



Título : EXT: Fwd: Devolución de la orden 75748
Descripción :

Sent from my iPhone

Begin forwarded message:

From: mustilloanna@gmail.com
Date: 19 February 2024 at 13:48:42 CET
To: soporte@brownieespain.com
Subject: Devolución de la orden 75748


<1708349200543032_328373402.png>


Buenos dias,
soy Anna Mustillo y el día 09/02/2024 he pedido en vuestra app la devolución de un vestido que había comprado 3 días antes pero el transportista encargado de recoger la ropa todavía no ha llegado.
La devolución ha sido aceptada y ya he preparado el paquete con la etiqueta que me llegó por correo pero no tengo noticia sobre el estado de la devolución.

Exigo que el problema sea resuelto cuanto antes y que el reembolso sea hecho en los próximos días.

Os pongo también la imagen de lo que aparece en vuestra app para ayudaros a resolver el problema.

Muchas Gracias,
Anna Mustillo
Sent from my iPhone

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.


Resolución :
Hola 

Porfavor, contactar al servicio de soporte de la WEB siguiendo el enlace de abajo:


Un saludo
Edwin




Saludos.
El Equipo IT.

Equipo IT


   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
www.browniespain.com

<1708349200579000_328373402.png>
     
<1708349200615000_328373402.png>
 

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.


NOTA: Esto es un envío automático. Por favor, no respondas a este correo.



ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

.
JSON crudo (detalle completo)
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  "description": "\n\n<div dir=\"auto\">\nHola,\n<div>ya hecho.</div>\n<div>Espero una respuesta cuanto antes.</div>\n<div><br />\n</div>\n<div>Muchas gracias,</div>\n<div>Anna&nbsp;<br id=\"x_1076285863lineBreakAtBeginningOfSignature\" />\n<div dir=\"ltr\">Sent from my iPhone</div>\n<div dir=\"ltr\"><br />\n<blockquote>On 19 Feb 2024, at 14:26, Soporte IT &lt;soporte@browniespain.com&gt; wrote:<br />\n<br />\n</blockquote>\n</div>\n<blockquote>\n<div dir=\"ltr\">\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Hola, mustilloanna@gmail.com.</span><br />\n</div>\n<div><br />\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Tu </span><b><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Solicitud con ID 14023</span></b><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\"> ha sido\n<b>Cancelada</b></span><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">.</span><br />\n</div>\n<div><br />\n</div>\n<div>\n<div>\n<hr id=\"x_1076285863null\" />\n<br />\n</div>\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Título : <b>EXT: Fwd: Devolución de la orden 75748</b>\n</span><br />\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Descripción : <b>\n<div dir=\"auto\"><br id=\"x_2097448983lineBreakAtBeginningOfSignature\" />\n<div dir=\"ltr\">Sent from my iPhone</div>\n<div dir=\"ltr\"><br />\nBegin forwarded message:<br />\n<br />\n</div>\n<blockquote>\n<div dir=\"ltr\"><b>From:</b> mustilloanna@gmail.com<br />\n<b>Date:</b> 19 February 2024 at 13:48:42 CET<br />\n<b>To:</b> soporte@brownieespain.com<br />\n<b>Subject:</b> <b>Devolución de la orden 75748</b><br />\n<br />\n</div>\n</blockquote>\n<blockquote>\n<div dir=\"ltr\">\n<div>&lt;1708349200543032_328373402.png&gt;</div>\n<span></span><br />\n<span></span><br />\n<span>Buenos dias,</span><br />\n<span>soy Anna Mustillo y el día 09/02/2024 he pedido en vuestra app la devolución de un vestido que había comprado 3 días antes pero el transportista encargado de recoger la ropa todavía no ha llegado.</span><br />\n<span>La devolución ha sido aceptada y ya he preparado el paquete con la etiqueta que me llegó por correo pero no tengo noticia sobre el estado de la devolución.</span><br />\n<span></span><br />\n<span>Exigo que el problema sea resuelto cuanto antes y que el reembolso sea hecho en los próximos días.</span><br />\n<span></span><br />\n<span>Os pongo también la imagen de lo que aparece en vuestra app para ayudaros a resolver el problema.</span><br />\n<span></span><br />\n<span>Muchas Gracias,</span><br />\n<span>Anna Mustillo</span><br />\n<span>Sent from my iPhone</span></div>\n</blockquote>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>\n</b></span><br />\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Resolución :<b>\n<div class=\"x_1076285863personalize-wrapper\" style=\"font-family:&quot;trebuchet ms&quot;, arial, helvetica, sans-serif, sans-serif; font-size:13px\">\n<div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\n<div>Hola&nbsp;<br />\n</div>\n<div><br />\n</div>\n<div>Porfavor, contactar al servicio de soporte de la WEB siguiendo el enlace de abajo:<br />\n</div>\n</div>\n<div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\n<br />\n</div>\n<div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/es/contacto?tipo=2\">Contáctanos (browniespain.com)</a><br />\n</div>\n<div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\n<br />\n</div>\n<div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\nUn saludo<br />\n</div>\n<div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\nEdwin<br />\n</div>\n</div>\n</b></span><br />\n</div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_1076285863null\" />\n<br />\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Saludos.</span><br />\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">El Equipo IT.</span><br />\n</div>\n<div>\n<div><br />\n</div>\n</div>\n<p style=\"margin:0px\"><span class=\"x_1076285863font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:11pt\"><b><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">Equipo\n IT</span></span></span></b><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"><br />\n<br />\n<br />\n</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=8013&amp;ACTION=FILE\" border=\"0\" class=\"x_1076285863ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:13.5pt; height:13.5pt\" width=\"13.5pt\" height=\"13.5pt\" /></span></span></span></a><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=8014&amp;ACTION=FILE\" border=\"0\" class=\"x_1076285863ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:13.5pt; height:13.5pt\" width=\"13.5pt\" height=\"13.5pt\" /></span></span></span></a><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=8015&amp;ACTION=FILE\" border=\"0\" class=\"x_1076285863ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:13.5pt; height:13.5pt\" width=\"13.5pt\" height=\"13.5pt\" /></span></span></span></a><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=8016&amp;ACTION=FILE\" border=\"0\" class=\"x_1076285863ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:13.5pt; height:13.5pt\" width=\"13.5pt\" height=\"13.5pt\" /></span></span></span></a></span></span></p>\n<p style=\"margin:0px\"><span class=\"x_1076285863font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:11pt\"><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1076285863colour\" style=\"color:rgb(155, 155, 155)\"><span class=\"x_1076285863font\" style=\"font-family:inherit\"><span class=\"x_1076285863size\" style=\"font-size:inherit\">www.browniespain.com</span></span></span></a></span></span></span></span></span></p>\n<p style=\"margin:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\" style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:15px; line-height:inherit; margin:0px; padding:0px; vertical-align:baseline; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255, 255, 255)\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"></span></span></span></a></p>\n<div>&lt;1708349200579000_328373402.png&gt;</div>\n<span class=\"x_1076285863highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_1076285863colour\" style=\"color:rgb(36, 36, 36)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">&nbsp; &nbsp; &nbsp;</span></span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\" style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:15px; line-height:inherit; margin:0px; padding:0px; vertical-align:baseline; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255, 255, 255)\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">\n<div>&lt;1708349200615000_328373402.png&gt;</div>\n</span></span></span></a><span class=\"x_1076285863highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_1076285863colour\" style=\"color:rgb(36, 36, 36)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">&nbsp;</span></span></span></span><br />\n<p></p>\n<p style=\"text-align:justify; margin:0px\"><span class=\"x_1076285863font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:11pt\"><span class=\"x_1076285863colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:6pt\">La\n información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico<span>&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\">personal@browniespain.com</a><span>&nbsp;</span>Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span></span></span></span><br />\n</p>\n<div><span class=\"x_1076285863font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:11pt\"><span class=\"x_1076285863colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:6pt\">​</span></span></span></span></span><br />\n</div>\n<div>\n<div><b><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">NOTA:</span></b><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\"> Esto es un envío automático. Por favor, no respondas a este correo.</span><br />\n</div>\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n</div>\n</blockquote>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
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}