#14024 · EXT: Re: Su solicitud con ID 14023 ha sido cancelada.

ID interno: 10918000003538739

← Volver al listado

Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

—

Subcategoría

—

Tipo

Incidencia

Canal

E-Mail

SLA

—

Grupo

—

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

mustilloanna@gmail.com

Técnico

—

Departamento

—

Request Type

Incidencia

Creado

19/2/24, 13:54

Resuelto

—

Actualizado

19/2/24, 14:25

Asignado

—

Respondido

Feb 19, 2024 03:25 PM

Completado

—

First resp. due

—

Due by

—

Tiempo de resolución

—

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Hola,
ya hecho.
Espero una respuesta cuanto antes.

Muchas gracias,
Anna 
Sent from my iPhone

On 19 Feb 2024, at 14:26, Soporte IT <soporte@browniespain.com> wrote:


Hola, mustilloanna@gmail.com.

Tu Solicitud con ID 14023 ha sido Cancelada.



Título : EXT: Fwd: Devolución de la orden 75748
Descripción :

Sent from my iPhone

Begin forwarded message:

From: mustilloanna@gmail.com
Date: 19 February 2024 at 13:48:42 CET
To: soporte@brownieespain.com
Subject: Devolución de la orden 75748


<1708349200543032_328373402.png>


Buenos dias,
soy Anna Mustillo y el día 09/02/2024 he pedido en vuestra app la devolución de un vestido que había comprado 3 días antes pero el transportista encargado de recoger la ropa todavía no ha llegado.
La devolución ha sido aceptada y ya he preparado el paquete con la etiqueta que me llegó por correo pero no tengo noticia sobre el estado de la devolución.

Exigo que el problema sea resuelto cuanto antes y que el reembolso sea hecho en los próximos días.

Os pongo también la imagen de lo que aparece en vuestra app para ayudaros a resolver el problema.

Muchas Gracias,
Anna Mustillo
Sent from my iPhone

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.


Resolución :
Hola 

Porfavor, contactar al servicio de soporte de la WEB siguiendo el enlace de abajo:


Un saludo
Edwin




Saludos.
El Equipo IT.

Equipo IT


   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
www.browniespain.com

<1708349200579000_328373402.png>
     
<1708349200615000_328373402.png>
 

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

​
NOTA: Esto es un envío automático. Por favor, no respondas a este correo.



ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

.
JSON crudo (detalle completo)
{
  "id": "10918000003538739",
  "sla": null,
  "mode": {
    "id": "10918000000008033",
    "name": "E-Mail",
    "internal_name": "E-Mail"
  },
  "site": {
    "id": "10918000000794001",
    "name": "HQ",
    "deleted": false,
    "is_default": true
  },
  "tags": [],
  "group": null,
  "level": {
    "id": "10918000000168252",
    "name": "Nivel 1 - Primera Respuesta"
  },
  "assets": [],
  "impact": {
    "id": "10918000000009652",
    "name": "Afecta al usuario"
  },
  "is_fcr": false,
  "status": {
    "id": "10918000000085001",
    "name": "Cancelada",
    "color": "#cacaca",
    "stop_timer": false,
    "in_progress": false,
    "internal_name": "Canceled"
  },
  "is_read": true,
  "subject": "EXT: Re: Su solicitud con ID 14023 ha sido cancelada.",
  "urgency": {
    "id": "10918000000009529",
    "name": "Alta"
  },
  "category": null,
  "email_cc": [],
  "email_to": [
    "soporte@browniespain.com"
  ],
  "priority": {
    "id": "10918000000008169",
    "name": "Normal",
    "color": "#006600"
  },
  "template": {
    "id": "10918000000008023",
    "name": "Incidencia",
    "image": "incident-icon",
    "layouts": [
      {
        "id": "10918000000102032",
        "name": "requester_layout"
      },
      {
        "id": "10918000000102034",
        "name": "technician_layout"
      }
    ],
    "comments": "Interrupción o reducción de la calidad no planificada del Servicio",
    "inactive": false,
    "workflow": null,
    "has_tasks": false,
    "lifecycle": {
      "id": "10918000000183026",
      "name": "Ciclo de vida de una Solicitud",
      "inactive": false,
      "is_published": true
    },
    "checklists": [],
    "created_by": {
      "id": "10918000000007977",
      "name": "System",
      "site": null,
      "phone": null,
      "mobile": null,
      "email_id": null,
      "sms_mail": null,
      "job_title": "",
      "last_name": "",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": null,
      "first_name": "System",
      "user_scope": "internal_user",
      "employee_id": "",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "is_default": true,
    "sort_index": "1",
    "user_groups": [],
    "created_time": {
      "value": "1169631000000",
      "display_value": "Jan 24, 2007 10:30 AM"
    },
    "has_checklists": false,
    "has_user_group": false,
    "support_groups": [],
    "template_fields": [
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "request_type",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "mode",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "urgency",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "group",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "level",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "resolution.content",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": false,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "impact",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "technician",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "priority",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char2",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "status",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      }
    ],
    "service_category": null,
    "last_updated_time": {
      "value": "1747822830943",
      "display_value": "May 21, 2025 12:20 PM"
    },
    "show_to_requester": true,
    "task_configuration": {
      "trigger_after_approved": false,
      "trigger_after_creation": false,
      "allow_requester_to_view": false,
      "allow_requester_to_select": false
    },
    "is_service_template": false,
    "reference_templates": []
  },
  "workflow": null,
  "email_bcc": [],
  "has_draft": false,
  "has_notes": false,
  "lifecycle": {
    "id": "10918000000183026",
    "name": "Ciclo de vida de una Solicitud",
    "inactive": false,
    "is_published": true
  },
  "requester": {
    "id": "10918000003538697",
    "name": "mustilloanna@gmail.com",
    "site": {
      "id": "10918000000794001",
      "name": "HQ",
      "deleted": false,
      "is_default": true
    },
    "phone": null,
    "mobile": null,
    "email_id": "mustilloanna@gmail.com",
    "sms_mail": null,
    "job_title": null,
    "last_name": null,
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "mustilloanna@gmail.com",
    "user_scope": "internal_user",
    "employee_id": null,
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "created_by": {
    "id": "10918000000007977",
    "name": "System",
    "site": null,
    "phone": null,
    "mobile": null,
    "email_id": null,
    "sms_mail": null,
    "job_title": "",
    "last_name": "",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "System",
    "user_scope": "internal_user",
    "employee_id": "",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "department": null,
  "display_id": "14024",
  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<C25D590D-6AA8-4253-89DC-32B19B7A6FB6@gmail.com>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;trebuchet ms&quot;, arial, helvetica, sans-serif, sans-serif; font-size:13px\"> <div>.</div> </div>",
    "submitted_by": {
      "id": "10918000000167018",
      "name": "Edwin Martinez",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": "680658288",
      "email_id": "edwin.martinez@browniespain.com",
      "sms_mail": null,
      "job_title": "Retail Project Operations",
      "last_name": "Martinez",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083566992&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Edwin",
      "user_scope": "internal_user",
      "employee_id": "emartinez",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "submitted_on": {
      "value": "1708352702365",
      "display_value": "Feb 19, 2024 03:25 PM"
    }
  },
  "technician": null,
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
  },
  "attachments": [],
  "description": "\n\n<div dir=\"auto\">\nHola,\n<div>ya hecho.</div>\n<div>Espero una respuesta cuanto antes.</div>\n<div><br />\n</div>\n<div>Muchas gracias,</div>\n<div>Anna&nbsp;<br id=\"x_1076285863lineBreakAtBeginningOfSignature\" />\n<div dir=\"ltr\">Sent from my iPhone</div>\n<div dir=\"ltr\"><br />\n<blockquote>On 19 Feb 2024, at 14:26, Soporte IT &lt;soporte@browniespain.com&gt; wrote:<br />\n<br />\n</blockquote>\n</div>\n<blockquote>\n<div dir=\"ltr\">\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Hola, mustilloanna@gmail.com.</span><br />\n</div>\n<div><br />\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Tu </span><b><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Solicitud con ID 14023</span></b><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\"> ha sido\n<b>Cancelada</b></span><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">.</span><br />\n</div>\n<div><br />\n</div>\n<div>\n<div>\n<hr id=\"x_1076285863null\" />\n<br />\n</div>\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Título : <b>EXT: Fwd: Devolución de la orden 75748</b>\n</span><br />\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Descripción : <b>\n<div dir=\"auto\"><br id=\"x_2097448983lineBreakAtBeginningOfSignature\" />\n<div dir=\"ltr\">Sent from my iPhone</div>\n<div dir=\"ltr\"><br />\nBegin forwarded message:<br />\n<br />\n</div>\n<blockquote>\n<div dir=\"ltr\"><b>From:</b> mustilloanna@gmail.com<br />\n<b>Date:</b> 19 February 2024 at 13:48:42 CET<br />\n<b>To:</b> soporte@brownieespain.com<br />\n<b>Subject:</b> <b>Devolución de la orden 75748</b><br />\n<br />\n</div>\n</blockquote>\n<blockquote>\n<div dir=\"ltr\">\n<div>&lt;1708349200543032_328373402.png&gt;</div>\n<span></span><br />\n<span></span><br />\n<span>Buenos dias,</span><br />\n<span>soy Anna Mustillo y el día 09/02/2024 he pedido en vuestra app la devolución de un vestido que había comprado 3 días antes pero el transportista encargado de recoger la ropa todavía no ha llegado.</span><br />\n<span>La devolución ha sido aceptada y ya he preparado el paquete con la etiqueta que me llegó por correo pero no tengo noticia sobre el estado de la devolución.</span><br />\n<span></span><br />\n<span>Exigo que el problema sea resuelto cuanto antes y que el reembolso sea hecho en los próximos días.</span><br />\n<span></span><br />\n<span>Os pongo también la imagen de lo que aparece en vuestra app para ayudaros a resolver el problema.</span><br />\n<span></span><br />\n<span>Muchas Gracias,</span><br />\n<span>Anna Mustillo</span><br />\n<span>Sent from my iPhone</span></div>\n</blockquote>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>\n</b></span><br />\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Resolución :<b>\n<div class=\"x_1076285863personalize-wrapper\" style=\"font-family:&quot;trebuchet ms&quot;, arial, helvetica, sans-serif, sans-serif; font-size:13px\">\n<div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\n<div>Hola&nbsp;<br />\n</div>\n<div><br />\n</div>\n<div>Porfavor, contactar al servicio de soporte de la WEB siguiendo el enlace de abajo:<br />\n</div>\n</div>\n<div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\n<br />\n</div>\n<div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/es/contacto?tipo=2\">Contáctanos (browniespain.com)</a><br />\n</div>\n<div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\n<br />\n</div>\n<div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\nUn saludo<br />\n</div>\n<div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\nEdwin<br />\n</div>\n</div>\n</b></span><br />\n</div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_1076285863null\" />\n<br />\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Saludos.</span><br />\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">El Equipo IT.</span><br />\n</div>\n<div>\n<div><br />\n</div>\n</div>\n<p style=\"margin:0px\"><span class=\"x_1076285863font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:11pt\"><b><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">Equipo\n IT</span></span></span></b><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"><br />\n<br />\n<br />\n</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=8013&amp;ACTION=FILE\" border=\"0\" class=\"x_1076285863ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:13.5pt; height:13.5pt\" width=\"13.5pt\" height=\"13.5pt\" /></span></span></span></a><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=8014&amp;ACTION=FILE\" border=\"0\" class=\"x_1076285863ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:13.5pt; height:13.5pt\" width=\"13.5pt\" height=\"13.5pt\" /></span></span></span></a><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=8015&amp;ACTION=FILE\" border=\"0\" class=\"x_1076285863ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:13.5pt; height:13.5pt\" width=\"13.5pt\" height=\"13.5pt\" /></span></span></span></a><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=8016&amp;ACTION=FILE\" border=\"0\" class=\"x_1076285863ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:13.5pt; height:13.5pt\" width=\"13.5pt\" height=\"13.5pt\" /></span></span></span></a></span></span></p>\n<p style=\"margin:0px\"><span class=\"x_1076285863font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:11pt\"><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1076285863colour\" style=\"color:rgb(155, 155, 155)\"><span class=\"x_1076285863font\" style=\"font-family:inherit\"><span class=\"x_1076285863size\" style=\"font-size:inherit\">www.browniespain.com</span></span></span></a></span></span></span></span></span></p>\n<p style=\"margin:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\" style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:15px; line-height:inherit; margin:0px; padding:0px; vertical-align:baseline; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255, 255, 255)\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"></span></span></span></a></p>\n<div>&lt;1708349200579000_328373402.png&gt;</div>\n<span class=\"x_1076285863highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_1076285863colour\" style=\"color:rgb(36, 36, 36)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">&nbsp; &nbsp; &nbsp;</span></span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\" style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:15px; line-height:inherit; margin:0px; padding:0px; vertical-align:baseline; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255, 255, 255)\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">\n<div>&lt;1708349200615000_328373402.png&gt;</div>\n</span></span></span></a><span class=\"x_1076285863highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_1076285863colour\" style=\"color:rgb(36, 36, 36)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">&nbsp;</span></span></span></span><br />\n<p></p>\n<p style=\"text-align:justify; margin:0px\"><span class=\"x_1076285863font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:11pt\"><span class=\"x_1076285863colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:6pt\">La\n información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico<span>&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\">personal@browniespain.com</a><span>&nbsp;</span>Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span></span></span></span><br />\n</p>\n<div><span class=\"x_1076285863font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:11pt\"><span class=\"x_1076285863colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:6pt\">​</span></span></span></span></span><br />\n</div>\n<div>\n<div><b><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">NOTA:</span></b><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\"> Esto es un envío automático. Por favor, no respondas a este correo.</span><br />\n</div>\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n</div>\n</blockquote>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
  "display_key": {
    "value": "14024",
    "display_value": "14024"
  },
  "due_by_time": null,
  "is_reopened": false,
  "maintenance": null,
  "subcategory": null,
  "created_time": {
    "value": "1708350883196",
    "display_value": "Feb 19, 2024 02:54 PM"
  },
  "deleted_time": null,
  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "0",
  "assigned_time": null,
  "resolved_time": null,
  "completed_time": null,
  "responded_time": {
    "value": "1708352702365",
    "display_value": "Feb 19, 2024 03:25 PM"
  },
  "approval_status": null,
  "has_attachments": false,
  "unreplied_count": 0,
  "last_updated_time": {
    "value": "1708352702365",
    "display_value": "Feb 19, 2024 03:25 PM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [],
  "has_linked_requests": false,
  "notification_status": null,
  "cancel_flag_comments": null,
  "cancellation_requested": false,
  "is_first_response_overdue": false,
  "request_template_task_ids": [],
  "workflow_instance_details": null,
  "entity_instance_properties": [],
  "first_response_due_by_time": null,
  "request_template_checklist_ids": []
}