#14024 · EXT: Re: Su solicitud con ID 14023 ha sido cancelada.
ID interno: 10918000003538739
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
19/2/24, 13:54
Resuelto
—
Actualizado
19/2/24, 14:25
Asignado
—
Respondido
Feb 19, 2024 03:25 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
On 19 Feb 2024, at 14:26, Soporte IT <soporte@browniespain.com> wrote:
Hola, mustilloanna@gmail.com.
Tu Solicitud con ID 14023 ha sido Cancelada.
Título : EXT: Fwd: Devolución de la orden 75748
Descripción :
Sent from my iPhone
Begin forwarded message:
From: mustilloanna@gmail.com
Date: 19 February 2024 at 13:48:42 CET
To: soporte@brownieespain.com
Subject: Devolución de la orden 75748
<1708349200543032_328373402.png>
Buenos dias,
soy Anna Mustillo y el día 09/02/2024 he pedido en vuestra app la devolución de un vestido que había comprado 3 días antes pero el transportista encargado de recoger la ropa todavía no ha llegado.
La devolución ha sido aceptada y ya he preparado el paquete con la etiqueta que me llegó por correo pero no tengo noticia sobre el estado de la devolución.
Exigo que el problema sea resuelto cuanto antes y que el reembolso sea hecho en los próximos días.
Os pongo también la imagen de lo que aparece en vuestra app para ayudaros a resolver el problema.
Muchas Gracias,
Anna Mustillo
Sent from my iPhoneATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución :Hola
Porfavor, contactar al servicio de soporte de la WEB siguiendo el enlace de abajo:
Un saludo
Edwin
Saludos.
El Equipo IT.
C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
www.browniespain.com<1708349200579000_328373402.png><1708349200615000_328373402.png>
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NOTA: Esto es un envío automático. Por favor, no respondas a este correo.
Resolución
JSON crudo (detalle completo)
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"description": "\n\n<div dir=\"auto\">\nHola,\n<div>ya hecho.</div>\n<div>Espero una respuesta cuanto antes.</div>\n<div><br />\n</div>\n<div>Muchas gracias,</div>\n<div>Anna <br id=\"x_1076285863lineBreakAtBeginningOfSignature\" />\n<div dir=\"ltr\">Sent from my iPhone</div>\n<div dir=\"ltr\"><br />\n<blockquote>On 19 Feb 2024, at 14:26, Soporte IT <soporte@browniespain.com> wrote:<br />\n<br />\n</blockquote>\n</div>\n<blockquote>\n<div dir=\"ltr\">\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Hola, mustilloanna@gmail.com.</span><br />\n</div>\n<div><br />\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Tu </span><b><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Solicitud con ID 14023</span></b><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\"> ha sido\n<b>Cancelada</b></span><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">.</span><br />\n</div>\n<div><br />\n</div>\n<div>\n<div>\n<hr id=\"x_1076285863null\" />\n<br />\n</div>\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Título : <b>EXT: Fwd: Devolución de la orden 75748</b>\n</span><br />\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Descripción : <b>\n<div dir=\"auto\"><br id=\"x_2097448983lineBreakAtBeginningOfSignature\" />\n<div dir=\"ltr\">Sent from my iPhone</div>\n<div dir=\"ltr\"><br />\nBegin forwarded message:<br />\n<br />\n</div>\n<blockquote>\n<div dir=\"ltr\"><b>From:</b> mustilloanna@gmail.com<br />\n<b>Date:</b> 19 February 2024 at 13:48:42 CET<br />\n<b>To:</b> soporte@brownieespain.com<br />\n<b>Subject:</b> <b>Devolución de la orden 75748</b><br />\n<br />\n</div>\n</blockquote>\n<blockquote>\n<div dir=\"ltr\">\n<div><1708349200543032_328373402.png></div>\n<span></span><br />\n<span></span><br />\n<span>Buenos dias,</span><br />\n<span>soy Anna Mustillo y el día 09/02/2024 he pedido en vuestra app la devolución de un vestido que había comprado 3 días antes pero el transportista encargado de recoger la ropa todavía no ha llegado.</span><br />\n<span>La devolución ha sido aceptada y ya he preparado el paquete con la etiqueta que me llegó por correo pero no tengo noticia sobre el estado de la devolución.</span><br />\n<span></span><br />\n<span>Exigo que el problema sea resuelto cuanto antes y que el reembolso sea hecho en los próximos días.</span><br />\n<span></span><br />\n<span>Os pongo también la imagen de lo que aparece en vuestra app para ayudaros a resolver el problema.</span><br />\n<span></span><br />\n<span>Muchas Gracias,</span><br />\n<span>Anna Mustillo</span><br />\n<span>Sent from my iPhone</span></div>\n</blockquote>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>\n</b></span><br />\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Resolución :<b>\n<div class=\"x_1076285863personalize-wrapper\" style=\"font-family:"trebuchet ms", arial, helvetica, sans-serif, sans-serif; font-size:13px\">\n<div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\n<div>Hola <br />\n</div>\n<div><br />\n</div>\n<div>Porfavor, contactar al servicio de soporte de la WEB siguiendo el enlace de abajo:<br />\n</div>\n</div>\n<div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\n<br />\n</div>\n<div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/es/contacto?tipo=2\">Contáctanos (browniespain.com)</a><br />\n</div>\n<div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\n<br />\n</div>\n<div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\nUn saludo<br />\n</div>\n<div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">\nEdwin<br />\n</div>\n</div>\n</b></span><br />\n</div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_1076285863null\" />\n<br />\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">Saludos.</span><br />\n</div>\n<div><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">El Equipo IT.</span><br />\n</div>\n<div>\n<div><br />\n</div>\n</div>\n<p style=\"margin:0px\"><span class=\"x_1076285863font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:11pt\"><b><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">Equipo\n IT</span></span></span></b><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"><br />\n<br />\n<br />\n</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=8013&ACTION=FILE\" border=\"0\" class=\"x_1076285863ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:13.5pt; height:13.5pt\" width=\"13.5pt\" height=\"13.5pt\" /></span></span></span></a><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"> </span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=8014&ACTION=FILE\" border=\"0\" class=\"x_1076285863ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:13.5pt; height:13.5pt\" width=\"13.5pt\" height=\"13.5pt\" /></span></span></span></a><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"> </span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=8015&ACTION=FILE\" border=\"0\" class=\"x_1076285863ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:13.5pt; height:13.5pt\" width=\"13.5pt\" height=\"13.5pt\" /></span></span></span></a><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"> </span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=8016&ACTION=FILE\" border=\"0\" class=\"x_1076285863ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:13.5pt; height:13.5pt\" width=\"13.5pt\" height=\"13.5pt\" /></span></span></span></a></span></span></p>\n<p style=\"margin:0px\"><span class=\"x_1076285863font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:11pt\"><span class=\"x_1076285863colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1076285863colour\" style=\"color:rgb(155, 155, 155)\"><span class=\"x_1076285863font\" style=\"font-family:inherit\"><span class=\"x_1076285863size\" style=\"font-size:inherit\">www.browniespain.com</span></span></span></a></span></span></span></span></span></p>\n<p style=\"margin:0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\" style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:15px; line-height:inherit; margin:0px; padding:0px; vertical-align:baseline; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255, 255, 255)\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"></span></span></span></a></p>\n<div><1708349200579000_328373402.png></div>\n<span class=\"x_1076285863highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_1076285863colour\" style=\"color:rgb(36, 36, 36)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"> </span></span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\" style=\"border:0px; font-style:normal; font-weight:400; font-stretch:inherit; font-size:15px; line-height:inherit; margin:0px; padding:0px; vertical-align:baseline; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255, 255, 255)\"><span class=\"x_1076285863colour\" style=\"color:blue\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\">\n<div><1708349200615000_328373402.png></div>\n</span></span></span></a><span class=\"x_1076285863highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_1076285863colour\" style=\"color:rgb(36, 36, 36)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:9pt\"> </span></span></span></span><br />\n<p></p>\n<p style=\"text-align:justify; margin:0px\"><span class=\"x_1076285863font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:11pt\"><span class=\"x_1076285863colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:6pt\">La\n información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico<span> </span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\">personal@browniespain.com</a><span> </span>Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span></span></span></span><br />\n</p>\n<div><span class=\"x_1076285863font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:11pt\"><span class=\"x_1076285863colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"x_1076285863font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1076285863size\" style=\"font-size:6pt\"></span></span></span></span></span><br />\n</div>\n<div>\n<div><b><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\">NOTA:</span></b><span class=\"x_1076285863font\" style=\"font-family:verdana, sans-serif\"> Esto es un envío automático. Por favor, no respondas a este correo.</span><br />\n</div>\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n</div>\n</blockquote>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
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