#14023 · EXT: Fwd: Devolución de la orden 75748
ID interno: 10918000003538707
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
19/2/24, 12:59
Resuelto
—
Actualizado
19/2/24, 13:26
Asignado
—
Respondido
Feb 19, 2024 02:25 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Sent from my iPhone
Begin forwarded message:
From: mustilloanna@gmail.com
Date: 19 February 2024 at 13:48:42 CET
To: soporte@brownieespain.com
Subject: Devolución de la orden 75748
Buenos dias,
soy Anna Mustillo y el día 09/02/2024 he pedido en vuestra app la devolución de un vestido que había comprado 3 días antes pero el transportista encargado de recoger la ropa todavía no ha llegado.
La devolución ha sido aceptada y ya he preparado el paquete con la etiqueta que me llegó por correo pero no tengo noticia sobre el estado de la devolución.
Exigo que el problema sea resuelto cuanto antes y que el reembolso sea hecho en los próximos días.
Os pongo también la imagen de lo que aparece en vuestra app para ayudaros a resolver el problema.
Muchas Gracias,
Anna Mustillo
Sent from my iPhone
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
Hola
Porfavor, contactar al servicio de soporte de la WEB siguiendo el enlace de abajo:
Un saludo
Edwin
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"trebuchet ms", arial, helvetica, sans-serif, sans-serif; font-size:13px\"> <div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><div>Hola <br /></div><div><br /></div><div>Porfavor, contactar al servicio de soporte de la WEB siguiendo el enlace de abajo:<br /></div></div><div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><br /></div><div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/es/contacto?tipo=2\">Contáctanos (browniespain.com)</a><br /></div><div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><br /></div><div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">Un saludo<br /></div><div style=\"color:rgb(51, 51, 51); font-family:"PT Sans", Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\">Edwin<br /></div> </div>",
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"description": "\n\n<div dir=\"auto\">\n<br id=\"x_2097448983lineBreakAtBeginningOfSignature\" />\n<div dir=\"ltr\">Sent from my iPhone</div>\n<div dir=\"ltr\"><br />\nBegin forwarded message:<br />\n<br />\n</div>\n<blockquote>\n<div dir=\"ltr\"><b>From:</b> mustilloanna@gmail.com<br />\n<b>Date:</b> 19 February 2024 at 13:48:42 CET<br />\n<b>To:</b> soporte@brownieespain.com<br />\n<b>Subject:</b> <b>Devolución de la orden 75748</b><br />\n<br />\n</div>\n</blockquote>\n<blockquote>\n<div dir=\"ltr\"><img alt=\"image0.png\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2418086&ACTION=FILE\" /><span></span><br />\n<span></span><br />\n<span>Buenos dias,</span><br />\n<span>soy Anna Mustillo y el día 09/02/2024 he pedido en vuestra app la devolución de un vestido que había comprado 3 días antes pero el transportista encargado de recoger la ropa todavía no ha llegado.</span><br />\n<span>La devolución ha sido aceptada y ya he preparado el paquete con la etiqueta que me llegó por correo pero no tengo noticia sobre el estado de la devolución.</span><br />\n<span></span><br />\n<span>Exigo que el problema sea resuelto cuanto antes y que el reembolso sea hecho en los próximos días.</span><br />\n<span></span><br />\n<span>Os pongo también la imagen de lo que aparece en vuestra app para ayudaros a resolver el problema.</span><br />\n<span></span><br />\n<span>Muchas Gracias,</span><br />\n<span>Anna Mustillo</span><br />\n<span>Sent from my iPhone</span></div>\n</blockquote>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:"Calibri"; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
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