#14020 · Incidencia precios y ticket compra
ID interno: 10918000003538609
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
Business Central
Subcategoría
Pricing
Tipo
Incidencia
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
19/2/24, 12:08
Resuelto
—
Actualizado
20/2/24, 15:40
Asignado
Feb 19, 2024 02:08 PM
Respondido
Feb 19, 2024 05:47 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Edwin Martinez
Descripción
Buenos días,
Hace un par de semanas Mónica encargada de la Roca se puso en contacto con vosotros para comunicarles las incidencias que
tenemos con los precios de varios artículos que tenemos de "new arrival", seguimos teniendo problemas con los precios y eso nos causa problemas a la hora de efectuar los cobros, ya que actualmente en la Roca seguimos teniendo artículos de rebajas y la promoción
del -10% de los membership.
También informaros que hemos tenido in incidente con una venta, donde en el ticket sale reflejado los respectivos precios
con sus descuentos, pero estos no están aplicados.
La clienta pago en efectivo, le gustaría recibir el reembolso del dinero faltante pero no tiene tiempo de acercarse ya
que se ira de viaje nos gustaria saber como podemos proceder.
Adjunto pdf del email que nos envió y con las fotos del ticket.
Atentamente,
Rafaela K. Ramos
Ticket
.pdfJSON crudo (detalle completo)
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"description": "\n\n\n<div dir=\"ltr\" class=\"zm_8563095516665110099_parse_7425319906303781942\">\n<div class=\"x_254516666elementToProof\"><span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:black\">Buenos días,</span></div>\n<div style=\"text-align:left; text-indent:0px; background-color:white; margin:0px\">\n<span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:black\"><br />\n</span></div>\n<div style=\"text-align:left; text-indent:0px; background-color:white; margin:0px\">\n<span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:black\">Hace un par de semanas Mónica encargada de la Roca se puso en contacto con vosotros para comunicarles las incidencias que\n tenemos con los precios de varios artículos que tenemos de "new arrival", seguimos teniendo problemas con los precios y eso nos causa problemas a la hora de efectuar los cobros, ya que actualmente en la Roca seguimos teniendo artículos de rebajas y la promoción\n del -10% de los membership.</span></div>\n<div style=\"text-align:left; text-indent:0px; background-color:white; margin:0px\">\n<span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:black\"><br />\n</span></div>\n<div style=\"text-align:left; text-indent:0px; background-color:white; margin:0px\">\n<span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:black\">También informaros que hemos tenido in incidente con una venta, donde en el ticket sale reflejado los respectivos precios\n con sus descuentos, pero estos no están aplicados. </span></div>\n<div style=\"text-align:left; text-indent:0px; background-color:white; margin:0px\">\n<span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:black\"><br />\n</span></div>\n<div style=\"text-align:left; text-indent:0px; background-color:white; margin:0px\">\n<span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:black\">La clienta pago en efectivo, le gustaría recibir el reembolso del dinero faltante pero no tiene tiempo de acercarse ya\n que se ira de viaje nos gustaria saber como podemos proceder.</span></div>\n<div style=\"text-align:left; text-indent:0px; background-color:white; margin:0px\">\n<span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:black\"><br />\n</span></div>\n<div class=\"x_254516666elementToProof\" style=\"text-align:left; text-indent:0px; background-color:white; margin:0px\">\n<span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:black\">Adjunto pdf del email que nos envió y con las fotos del ticket.</span></div>\n<div style=\"text-align:left; text-indent:0px; margin:0px\"><span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:black\"><br />\n</span></div>\n<div style=\"text-align:left; text-indent:0px; margin:0px\"><span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:black\">Atentamente,</span></div>\n<div style=\"text-align:left; text-indent:0px; margin:0px\"><span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:black\"><br />\n</span></div>\n<div style=\"text-align:left; text-indent:0px; margin:0px\"><span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:black\">Rafaela K. Ramos </span></div>\n<div><span style=\"font-family:Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br />\n<span class=\"x_254516666_Entity x_254516666_EType_OWALink x_254516666_EId_OWALink x_254516666_EReadonly_1\" style=\"\"><span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://browniegroupsp-my.sharepoint.com/:b:/g/personal/rafaela_katherine_browniespain_com/ESvAiRV0zDBOp9lakGQPO1AB89g0shrmRO6zzpKyzUCb_A\" id=\"x_254516666OLK_Beautified_a4f509fc-4b7b-3daa-6645-f6330884dd0c\" class=\"x_254516666OWAAutoLink x_254516666eScj0 x_254516666none\" style=\"padding:0px 1px; background-color:rgb(244, 244, 244)\"><img class=\"x_254516666suRDx\" alt=\"\" style=\"width:16px; height:16px; vertical-align:middle; padding:1px 2px 2px 0px\" src=\"https://res-h3.public.cdn.office.net/assets/mail/file-icon/png/pdf_16x16.png\" />Ticket\n .pdf</a></span></span></span></div>\n</div>",
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