#13996 · EXT: RV: Julia - Desconectado - JULIA_ESP_SANTANDER_VIDEOWALL_4x1_1

ID interno: 10918000003538265

← Volver al listado

Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Sat Instronic

Técnico

Departamento

Request Type

Incidencia

Creado

19/2/24, 7:35

Resuelto

Actualizado

19/2/24, 9:26

Asignado

Respondido

Feb 19, 2024 09:15 AM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción


Bon dia , us derivem incidència rebuda de Julia.

Merci,

Salutacions


    

 

Kwame Garland 

SAT MANTENIMIENTO 

kgarland@instronic.com 

+34 647 44 50 03 

Sat@instronic.com 

938405180 

 

Headquarters 

C/ Vilamajor Nau 21 

08410 Vilanova del Vallès 

https://instronic.com/retail/ 

 

   

 


De: Admin Admira <admin@admira.com>
Enviado: sábado, 17 de febrero de 2024 14:30
Para: ecarlestolra@julia.ad <ecarlestolra@julia.ad>; mmarques@julia.ad <mmarques@julia.ad>; Sat Instronic <sat@instronic.com>
Asunto: Julia - Desconectado - JULIA_ESP_SANTANDER_VIDEOWALL_4x1_1
 

ATTENTION: This message comes from an external sender: be careful with links and attachments.

ADmira Digital Networks. Your Digital Signage solution.

PC en horario de emisión

Listado de PC que se encuentran en PCs Desconectados a las 17-02-2024 14:15:02. Total: 1

-
Nombre Nick Ultimo contacto Tiempo total
JULIA_ESP_SANTANDER_VIDEOWALL_4x1_1 JULIA_ESP_SANTANDER_VIDEOWALL_4x1_1 15-02-2024 14:03:12 48h 11m

No quieres más alertas de este tipo?
http://soporte.admira.mobi/home/notifications


ADmira Digital Signage Web

If you do not wish to receive notification messages from ADmira, you can unsubscribe at any time. To subscribe again or change other system preferences, please click on your account settings to edit email notifications. Please do not reply to this message, it was sent from a not monitored email address. This is an email service related to the use of Admira Digital Networks. For general information on your ADmira account or to request support please visit us at ADmira Support.

ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.

Resolución

solicitud no valida
JSON crudo (detalle completo)
{
  "id": "10918000003538265",
  "sla": null,
  "mode": {
    "id": "10918000000008033",
    "name": "E-Mail",
    "internal_name": "E-Mail"
  },
  "site": {
    "id": "10918000000794001",
    "name": "HQ",
    "deleted": false,
    "is_default": true
  },
  "tags": [],
  "group": null,
  "level": {
    "id": "10918000000168252",
    "name": "Nivel 1 - Primera Respuesta"
  },
  "assets": [],
  "impact": {
    "id": "10918000000009652",
    "name": "Afecta al usuario"
  },
  "is_fcr": false,
  "status": {
    "id": "10918000000085001",
    "name": "Cancelada",
    "color": "#cacaca",
    "stop_timer": false,
    "in_progress": false,
    "internal_name": "Canceled"
  },
  "is_read": true,
  "subject": "EXT: RV: Julia - Desconectado - JULIA_ESP_SANTANDER_VIDEOWALL_4x1_1",
  "urgency": {
    "id": "10918000000009529",
    "name": "Alta"
  },
  "category": null,
  "email_cc": [],
  "email_to": [
    "soporte@browniespain.com"
  ],
  "priority": {
    "id": "10918000000008169",
    "name": "Normal",
    "color": "#006600"
  },
  "template": {
    "id": "10918000000008023",
    "name": "Incidencia",
    "image": "incident-icon",
    "layouts": [
      {
        "id": "10918000000102032",
        "name": "requester_layout"
      },
      {
        "id": "10918000000102034",
        "name": "technician_layout"
      }
    ],
    "comments": "Interrupción o reducción de la calidad no planificada del Servicio",
    "inactive": false,
    "workflow": null,
    "has_tasks": false,
    "lifecycle": {
      "id": "10918000000183026",
      "name": "Ciclo de vida de una Solicitud",
      "inactive": false,
      "is_published": true
    },
    "checklists": [],
    "created_by": {
      "id": "10918000000007977",
      "name": "System",
      "site": null,
      "phone": null,
      "mobile": null,
      "email_id": null,
      "sms_mail": null,
      "job_title": "",
      "last_name": "",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": null,
      "first_name": "System",
      "user_scope": "internal_user",
      "employee_id": "",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "is_default": true,
    "sort_index": "1",
    "user_groups": [],
    "created_time": {
      "value": "1169631000000",
      "display_value": "Jan 24, 2007 10:30 AM"
    },
    "has_checklists": false,
    "has_user_group": false,
    "support_groups": [],
    "template_fields": [
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "request_type",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "mode",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "urgency",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "group",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "level",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "resolution.content",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": false,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "impact",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "technician",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "priority",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char2",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "status",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      }
    ],
    "service_category": null,
    "last_updated_time": {
      "value": "1747822830943",
      "display_value": "May 21, 2025 12:20 PM"
    },
    "show_to_requester": true,
    "task_configuration": {
      "trigger_after_approved": false,
      "trigger_after_creation": false,
      "allow_requester_to_view": false,
      "allow_requester_to_select": false
    },
    "is_service_template": false,
    "reference_templates": []
  },
  "workflow": null,
  "email_bcc": [],
  "has_draft": false,
  "has_notes": false,
  "lifecycle": {
    "id": "10918000000183026",
    "name": "Ciclo de vida de una Solicitud",
    "inactive": false,
    "is_published": true
  },
  "requester": {
    "id": "10918000000348169",
    "name": "Sat Instronic",
    "site": {
      "id": "10918000000794001",
      "name": "HQ",
      "deleted": false,
      "is_default": true
    },
    "phone": null,
    "mobile": null,
    "email_id": "sat@instronic.com",
    "sms_mail": null,
    "job_title": null,
    "last_name": null,
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "Sat Instronic",
    "user_scope": "internal_user",
    "employee_id": null,
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "created_by": {
    "id": "10918000000007977",
    "name": "System",
    "site": null,
    "phone": null,
    "mobile": null,
    "email_id": null,
    "sms_mail": null,
    "job_title": "",
    "last_name": "",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "System",
    "user_scope": "internal_user",
    "employee_id": "",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "department": null,
  "display_id": "13996",
  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<PA4PR08MB6224EBA847E13725792D4428AA512@PA4PR08MB6224.eurprd08.prod.outlook.com>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;trebuchet ms&quot;, arial, helvetica, sans-serif, sans-serif; font-size:13px\"> <div>solicitud no valida</div> </div>",
    "submitted_by": {
      "id": "10918000000167018",
      "name": "Edwin Martinez",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": "680658288",
      "email_id": "edwin.martinez@browniespain.com",
      "sms_mail": null,
      "job_title": "Retail Project Operations",
      "last_name": "Martinez",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083566992&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Edwin",
      "user_scope": "internal_user",
      "employee_id": "emartinez",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "submitted_on": {
      "value": "1708334774856",
      "display_value": "Feb 19, 2024 10:26 AM"
    }
  },
  "technician": null,
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
  },
  "attachments": [],
  "description": "\n\n\n<div dir=\"ltr\" class=\"zm_6065274517246077330_parse_2594410793943789077\">\n<div class=\"x_1099365910elementToProof\" style=\"font-family:Perpetua; font-size:12pt; color:rgb(0, 0, 0)\">\n<span style=\"font-family:Calibri, Helvetica, sans-serif\"><br />\n</span></div>\n<div class=\"x_1099365910elementToProof\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">Bon dia , us derivem incidència rebuda de Julia.</span></div>\n<div style=\"text-align:left; text-indent:0px; margin:0px\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br />\n</span></div>\n<div style=\"font-size:medium; margin:0px\">\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:black\">Merci,</span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:black\">Salutacions</span></p>\n</div>\n<div style=\"text-align:left; text-indent:0px; margin:0px\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\"><br />\n</span></div>\n<div id=\"x_1099365910Signature\">\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:black\">&nbsp; &nbsp;&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:rgb(0, 0, 0)\">&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:10pt; color:black\"><img width=\"151\" height=\"77\" style=\"width:151px; height:77px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2407767&amp;ACTION=FILE\" /></span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:10pt; color:black\">Kwame Garland&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:black\"><b>SAT MANTENIMIENTO&nbsp;</b></span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:kgarland@instronic.com\" style=\"margin-top:0px; margin-bottom:0px\">kgarland@instronic.com</a>&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:black\">+34 647 44 50 03&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:Sat@instronic.com\" style=\"margin-top:0px; margin-bottom:0px\">Sat@instronic.com</a>&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:black\">938405180&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:10pt; color:black\">&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:10pt; color:black\"><b>Headquarters</b></span><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:black\">&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:10pt; color:black\">C/ Vilamajor Nau 21</span><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:black\">&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:10pt; color:black\">08410 Vilanova del Vallès</span><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:black\">&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:Calibri, Helvetica, sans-serif; font-size:12pt; color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instronic.com/retail/\" style=\"margin-top:0px; margin-bottom:0px\">https://instronic.com/retail/</a>&nbsp;</span></p>\n<p style=\"margin:0cm\"><span style=\"font-family:Perpetua; font-size:12pt; color:rgb(0, 0, 0)\">&nbsp;</span></p>\n<p><span style=\"font-family:Perpetua; font-size:12pt; color:black\"><img width=\"23\" height=\"24\" style=\"width:23px; height:24px; margin-top:0px; margin-bottom:0px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2407768&amp;ACTION=FILE\" />&nbsp; &nbsp;</span></p>\n<p><span style=\"font-family:Perpetua; font-size:12pt; color:rgb(0, 0, 0)\">&nbsp;</span></p>\n</div>\n<div id=\"x_1099365910appendonsend\"></div>\n<hr style=\"width:98%\" />\n<div id=\"x_1099365910divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Admin Admira &lt;admin@admira.com&gt;<br />\n<b>Enviado:</b> sábado, 17 de febrero de 2024 14:30<br />\n<b>Para:</b> ecarlestolra@julia.ad &lt;ecarlestolra@julia.ad&gt;; mmarques@julia.ad &lt;mmarques@julia.ad&gt;; Sat Instronic &lt;sat@instronic.com&gt;<br />\n<b>Asunto:</b> Julia - Desconectado - JULIA_ESP_SANTANDER_VIDEOWALL_4x1_1</font>\n<div>&nbsp;</div>\n</div>\n\n<div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Tahoma&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATTENTION: </span>This message comes from an external sender: be careful with links and attachments.\n</div>\n<br />\n<p></p>\n<div>\n<div id=\"x_adb\">\n<div class=\"x_adM\" style=\"background:rgb(224, 235, 231); padding:10px\">\n<div style=\"background:rgb(72, 72, 72); padding:5px\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.admira.co\"><img alt=\"ADmira Digital Networks. Your Digital Signage solution.\" style=\"margin-left:10px\" src=\"http://admira.co/media/images-corporative/admira-icon-mini32.png\" /></a>\n</div>\n<div style=\"background:rgb(255, 255, 255); padding:10px\">\n<p style=\"color:rgb(62, 62, 62); font:normal 18px arial, sans-serif; margin:0 0 10px 0\"></p>\n<p style=\"color:rgb(114, 114, 114); font:bold 18px arial, sans-serif; text-decoration:none\">PC en horario de emisión\n</p>\n<div style=\"color:rgb(224, 235, 231); background:rgb(224, 235, 231); font:normal 11px verdana, sans-serif; margin:10px 0 0 0; padding:0\">\n<div style=\"color:rgb(62, 62, 62); padding:10px 10px 10px 10px\">\n<p>Listado de PC que se encuentran en&nbsp;<b>PCs Desconectados</b>&nbsp;a las 17-02-2024 14:15:02. Total: 1</p>\n-\n<table width=\"100%\">\n<thead>\n<tr>\n<th>Nombre</th>\n<th>Nick</th>\n<th>Ultimo contacto</th>\n<th>Tiempo total</th>\n</tr>\n</thead>\n<tbody>\n<tr>\n<td>JULIA_ESP_SANTANDER_VIDEOWALL_4x1_1</td>\n<td>JULIA_ESP_SANTANDER_VIDEOWALL_4x1_1</td>\n<td style=\"text-align:center\">15-02-2024 14:03:12</td>\n<td style=\"text-align:center\">48h 11m</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n<p style=\"color:rgb(62, 62, 62); font:normal 11px verdana, sans-serif; margin:10px 0\">No quieres más alertas de este tipo?\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://soporte.admira.mobi/home\" style=\"color:rgb(102, 153, 51); text-decoration:none\">http://soporte.admira.mobi/home/notifications</a>\n</p>\n<p style=\"color:rgb(153, 170, 187); font:normal 12px arial, sans-serif; text-align:center; margin:30px 0\">\n<br />\n<img alt=\"ADmira Digital Signage Web\" src=\"http://admira.co/media/images-corporative/admira-avatar-grande\" />\n</p>\n</div>\n<div style=\"padding:7px\">\n<p style=\"font-size:10px; color:rgb(137, 137, 137); font:normal\">If you do not wish to receive notification messages from ADmira, you can unsubscribe at any time. To subscribe again or change other system preferences, please click on your account settings to edit email\n notifications. Please do not reply to this message, it was sent from a not monitored email address. This is an email service related to the use of Admira Digital Networks. For general information on your ADmira account or to request support please visit us\n at <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://soporte.admira.mobi/home\" style=\"text-decoration:none; color:rgb(0, 51, 0)\">\nADmira Support</a>. </p>\n</div>\n</div>\n</div>\n</div>\n</div>\n<p></p>\n<div style=\"background-color:rgb(255, 235, 156); width:100%; border-style:solid; border-color:rgb(156, 101, 0); border-width:1pt; padding:2pt; font-size:10pt; line-height:12pt; font-family:&quot;Calibri&quot;; color:Black; text-align:left\">\n<span style=\"color:rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n</div>",
  "display_key": {
    "value": "13996",
    "display_value": "13996"
  },
  "due_by_time": null,
  "is_reopened": false,
  "maintenance": null,
  "subcategory": null,
  "created_time": {
    "value": "1708328116490",
    "display_value": "Feb 19, 2024 08:35 AM"
  },
  "deleted_time": null,
  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "0",
  "assigned_time": null,
  "resolved_time": null,
  "completed_time": null,
  "responded_time": {
    "value": "1708330536126",
    "display_value": "Feb 19, 2024 09:15 AM"
  },
  "approval_status": null,
  "has_attachments": false,
  "unreplied_count": 0,
  "last_updated_time": {
    "value": "1708334774857",
    "display_value": "Feb 19, 2024 10:26 AM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [],
  "has_linked_requests": false,
  "notification_status": "TECH_REPLY",
  "cancel_flag_comments": null,
  "cancellation_requested": false,
  "is_first_response_overdue": false,
  "request_template_task_ids": [],
  "workflow_instance_details": null,
  "entity_instance_properties": [],
  "first_response_due_by_time": null,
  "request_template_checklist_ids": []
}