#13832 · Tarjeta regalo mal canjeada en rambla cataluña
ID interno: 10918000003487973
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Ventas
Request Type
Incidencia
Creado
12/2/24, 17:23
Resuelto
—
Actualizado
13/2/24, 13:54
Asignado
Feb 13, 2024 02:34 PM
Respondido
Feb 13, 2024 02:54 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Edwin Martinez
Descripción
Buenas tardes,
Hoy ha venido una clienta la cual compro una tarjeta regalo en la illa de 100€ el 4 de noviembre de 2023.
El 12 de enero de este año fue a rambla cataluña a canjearla por dos artículos.
En la tienda de rambla cataluña se la canjearon mal. Pues el importe de su compra allí fue de 39,85€ y le agotaron todo el saldo de la tarjeta.
Ha venido la clienta a canjear lo que tenia pendiente y le hemos tenido que rellenar la tarjeta en efectivo con 60,15€, por lo que en el día de hoy nos descuadrara de este importe.
Adjunto fotos de todo.
|
Victoria Perez |
C/
Castanyer 29 |
| La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. | |
Resolución
GRACIAS,
CANCELAMOS INCIDENCIA.
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"content": "<div class=\"personalize-wrapper\" style=\"font-family:"trebuchet ms", arial, helvetica, sans-serif, sans-serif; font-size:13px\"> <div><br /></div><div><br /></div><div><span class=\"colour\" style=\"color:rgb(0, 0, 204)\"><b>GRACIAS, </b></span><span class=\"colour\" style=\"color:rgb(0, 0, 204)\"><b><br /></b></span></div><div><span class=\"colour\" style=\"color:rgb(0, 0, 204)\"><b><br /></b></span></div><div><span class=\"colour\" style=\"color:rgb(0, 0, 204)\"><b>CANCELAMOS INCIDENCIA.</b></span></div> </div>",
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"description": "\n\n<div dir=\"auto\">\nBuenas tardes,\n<div dir=\"ltr\"></div>\n<div dir=\"ltr\"></div>\n<div>Hoy ha venido una clienta la cual compro una tarjeta regalo en la illa de 100€ el 4 de noviembre de 2023.</div>\n<div><br />\n</div>\n<div>El 12 de enero de este año fue a rambla cataluña a canjearla por dos artículos.</div>\n<div>En la tienda de rambla cataluña se la canjearon mal. Pues el importe de su compra allí fue de 39,85€ y le agotaron todo el saldo de la tarjeta.</div>\n<div><br />\n</div>\n<div>Ha venido la clienta a canjear lo que tenia pendiente y le hemos tenido que rellenar la tarjeta en efectivo con 60,15€, por lo que en el día de hoy nos descuadrara de este importe.</div>\n<div><br />\n</div>\n<div>Adjunto fotos de todo.</div>\n<div><br />\n</div>\n<div><img alt=\"image0.jpeg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2376915&ACTION=FILE\" /><img alt=\"image1.jpeg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2376916&ACTION=FILE\" /><img alt=\"image2.jpeg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2376917&ACTION=FILE\" /><img alt=\"image3.jpeg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2376918&ACTION=FILE\" /><br />\n</div>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n </p>\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:ARIAL; MARGIN-TOP:0pt\">\n</p>\n<table style=\"WIDTH:500px\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial; WIDTH:230px; COLOR:rgb(61, 61, 63)\" valign=\"top\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><span style=\"FONT-SIZE:9pt\"><strong style=\"FONT-SIZE:9pt\">Victoria Perez</strong></span><br />\n<span style=\"FONT-SIZE:8pt\">AM</span><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1957919694socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_1957919694socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2376919&ACTION=FILE\" width=\"18\" height=\"18\" /></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1957919694socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_1957919694socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2376920&ACTION=FILE\" width=\"18\" height=\"18\" /></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1957919694socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_1957919694socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2376921&ACTION=FILE\" width=\"18\" height=\"18\" /></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_1957919694socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_1957919694socialLink\" style=\"HEIGHT:18px; WIDTH:18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2376922&ACTION=FILE\" width=\"18\" height=\"18\" /></a></p>\n</td>\n<td style=\"FONT-SIZE:10pt; FONT-FAMILY:Arial; WIDTH:270px; PADDING-LEFT:20px; BORDER-LEFT:rgb(61, 61, 63) 1px solid\" valign=\"top\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(61, 61, 63)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\"><span style=\"COLOR:rgb(0, 0, 0)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\"><span style=\"FONT-SIZE:9pt; COLOR:rgb(0, 0, 0)\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain</span></span></span><br />\n</span>+34 932 377 066<br />\n</span><span style=\"FONT-SIZE:9pt; COLOR:rgb(61, 61, 63)\">+34 <a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"FONT-SIZE:9pt; TEXT-DECORATION:none; COLOR:rgb(61, 61, 63)\">617 224 951</a><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"FONT-SIZE:9pt; COLOR:rgb(155, 155, 155)\" href=\"http://www.browniespain.com/\">www.browniespain.com</a>\n</span></p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial; WIDTH:500px\" valign=\"middle\" colspan=\"2\">\n<p style=\"FONT-SIZE:9pt; FONT-FAMILY:Arial\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\" title=\"\"></a><a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\"></a><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2376923&ACTION=FILE\" border=\"0\" alt=\"FIRMA CORPORATIVA MAIL-2.jpg\" style=\"font-size:9pt\" /> \n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.cepyme500.com/empresa/1566\"></a> </p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE:6pt; FONT-FAMILY:Arial; WIDTH:500px; COLOR:rgb(186, 186, 186); TEXT-ALIGN:justify\" valign=\"top\" colspan=\"2\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</td>\n</tr>\n</tbody>\n</table>\n<br />\n<p style=\"FONT-SIZE:10pt; MARGIN-BOTTOM:5pt; FONT-FAMILY:Arial; MARGIN-TOP:0px\">\n</p>\n</div>",
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