#13630 · Re: [solicitud con ID :##13567##] : INCIDENCIA TARJETA REGALO

ID interno: 10918000003445053

← Volver al listado

Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Laura Serra

Técnico

Departamento

Request Type

Incidencia

Creado

6/2/24, 16:34

Resuelto

Actualizado

7/2/24, 7:31

Asignado

Respondido

Feb 7, 2024 08:31 AM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

No Edwin, muchas gracias ya está solucionado 

Enviado desde Outlook para iOS

De: Soporte <soporte@browniespain.com>
Enviado: Tuesday, February 6, 2024 5:24:11 PM
Para: Edwin Martinez <edwin.martinez@browniespain.com>
Cc: Victoria Perez <victoria.perez@browniespain.com>; Laura Serra <laura.serra@browniespain.com>; Illa <illa@browniespain.com>; Alexandra Hulub <alexandra.hulub@browniespain.com>
Asunto: Re: [solicitud con ID :##13567##] : INCIDENCIA TARJETA REGALO
 
Hola Laura

¿Te puedo ayudar en algo mas en esta incidencia?

un saludo
Edwin





Descripción de la solicitud

Título : Re: [solicitud con ID :##13567##] : INCIDENCIA TARJETA REGALO
Descripción :
c


Descripción de la solicitud

Título : INCIDENCIA TARJETA REGALO
Descripción :
Buenas tardes 

En Illa hoy nos ha venido una clienta que quiere saber cuánto importe tiene en su tarjeta regalo, ya que se la regalaron y ella jamás la ha usado,pero a la hora de pagar sale como si no estuviera cargada la tarjeta sino vacía. 
¿Podéis comprobar cuánto saldo tiene? 

El número de la tarjeta regalo es el siguiente:
0000600 027834 

Gracias de antemano 
Laura Serra. 



Saludos.
El Equipo IT


Equipo IT


   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
www.browniespain.com

      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.


NOTA: Esto es un envío automático. Por favor, no respondas a este correo.







Saludos.
El Equipo IT


Equipo IT


   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
www.browniespain.com

      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.


NOTA: Esto es un envío automático. Por favor, no respondas a este correo.




Resolución

Se cancela la incidencia ya que la original esta cancelada

JSON crudo (detalle completo)
{
  "id": "10918000003445053",
  "sla": null,
  "mode": {
    "id": "10918000000008033",
    "name": "E-Mail",
    "internal_name": "E-Mail"
  },
  "site": {
    "id": "10918000000794001",
    "name": "HQ",
    "deleted": false,
    "is_default": true
  },
  "tags": [],
  "group": null,
  "level": {
    "id": "10918000000168252",
    "name": "Nivel 1 - Primera Respuesta"
  },
  "assets": [],
  "impact": {
    "id": "10918000000009652",
    "name": "Afecta al usuario"
  },
  "is_fcr": false,
  "status": {
    "id": "10918000000085001",
    "name": "Cancelada",
    "color": "#cacaca",
    "stop_timer": false,
    "in_progress": false,
    "internal_name": "Canceled"
  },
  "is_read": true,
  "subject": "Re: [solicitud con ID :##13567##] : INCIDENCIA TARJETA REGALO",
  "urgency": {
    "id": "10918000000009529",
    "name": "Alta"
  },
  "category": null,
  "email_cc": [
    "alexandra.hulub@browniespain.com",
    "illa@browniespain.com",
    "victoria.perez@browniespain.com"
  ],
  "email_to": [
    "edwin.martinez@browniespain.com",
    "soporte@browniespain.com"
  ],
  "priority": {
    "id": "10918000000008169",
    "name": "Normal",
    "color": "#006600"
  },
  "template": {
    "id": "10918000000008023",
    "name": "Incidencia",
    "image": "incident-icon",
    "layouts": [
      {
        "id": "10918000000102032",
        "name": "requester_layout"
      },
      {
        "id": "10918000000102034",
        "name": "technician_layout"
      }
    ],
    "comments": "Interrupción o reducción de la calidad no planificada del Servicio",
    "inactive": false,
    "workflow": null,
    "has_tasks": false,
    "lifecycle": {
      "id": "10918000000183026",
      "name": "Ciclo de vida de una Solicitud",
      "inactive": false,
      "is_published": true
    },
    "checklists": [],
    "created_by": {
      "id": "10918000000007977",
      "name": "System",
      "site": null,
      "phone": null,
      "mobile": null,
      "email_id": null,
      "sms_mail": null,
      "job_title": "",
      "last_name": "",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": null,
      "first_name": "System",
      "user_scope": "internal_user",
      "employee_id": "",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "is_default": true,
    "sort_index": "1",
    "user_groups": [],
    "created_time": {
      "value": "1169631000000",
      "display_value": "Jan 24, 2007 10:30 AM"
    },
    "has_checklists": false,
    "has_user_group": false,
    "support_groups": [],
    "template_fields": [
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "request_type",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "mode",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "urgency",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "group",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "level",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "resolution.content",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": false,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "impact",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "technician",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "priority",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char2",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "status",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      }
    ],
    "service_category": null,
    "last_updated_time": {
      "value": "1747822830943",
      "display_value": "May 21, 2025 12:20 PM"
    },
    "show_to_requester": true,
    "task_configuration": {
      "trigger_after_approved": false,
      "trigger_after_creation": false,
      "allow_requester_to_view": false,
      "allow_requester_to_select": false
    },
    "is_service_template": false,
    "reference_templates": []
  },
  "workflow": null,
  "email_bcc": [],
  "has_draft": false,
  "has_notes": false,
  "lifecycle": {
    "id": "10918000000183026",
    "name": "Ciclo de vida de una Solicitud",
    "inactive": false,
    "is_published": true
  },
  "requester": {
    "id": "10918000002142011",
    "name": "Laura  Serra",
    "site": {
      "id": "10918000000794001",
      "name": "HQ",
      "deleted": false,
      "is_default": true
    },
    "phone": null,
    "mobile": null,
    "email_id": "laura.serra@browniespain.com",
    "sms_mail": null,
    "job_title": null,
    "last_name": null,
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "Laura  Serra",
    "user_scope": "internal_user",
    "employee_id": null,
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "created_by": {
    "id": "10918000000007977",
    "name": "System",
    "site": null,
    "phone": null,
    "mobile": null,
    "email_id": null,
    "sms_mail": null,
    "job_title": "",
    "last_name": "",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "System",
    "user_scope": "internal_user",
    "employee_id": "",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "department": null,
  "display_id": "13630",
  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<VI1P195MB0640856184808CA69F3B2C8288462@VI1P195MB0640.EURP195.PROD.OUTLOOK.COM>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size:13px\"> <div>Se cancela la incidencia ya que la original esta cancelada<br /></div><div><br /></div> </div>",
    "submitted_by": {
      "id": "10918000000467681",
      "name": "Begoña Veiga",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": null,
      "email_id": "bego.veiga@browniespain.com",
      "sms_mail": null,
      "job_title": "Project manager",
      "last_name": "Veiga",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Begoña",
      "user_scope": "internal_user",
      "employee_id": "bego.veiga",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "submitted_on": {
      "value": "1707291063382",
      "display_value": "Feb 7, 2024 08:31 AM"
    }
  },
  "technician": null,
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
  },
  "attachments": [],
  "description": "\n\n<div>\n<div>\n<div dir=\"ltr\">No Edwin, muchas gracias ya está solucionado&nbsp;</div>\n</div>\n<div id=\"x_2089343486ms-outlook-mobile-signature\">\n<div><br />\n</div>\nEnviado desde <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://aka.ms/o0ukef\">Outlook para iOS</a></div>\n<hr style=\"width:98%\" />\n<div id=\"x_2089343486divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size:11pt\" color=\"#000000\"><b>De:</b> Soporte &lt;soporte@browniespain.com&gt;<br />\n<b>Enviado:</b> Tuesday, February 6, 2024 5:24:11 PM<br />\n<b>Para:</b> Edwin Martinez &lt;edwin.martinez@browniespain.com&gt;<br />\n<b>Cc:</b> Victoria Perez &lt;victoria.perez@browniespain.com&gt;; Laura Serra &lt;laura.serra@browniespain.com&gt;; Illa &lt;illa@browniespain.com&gt;; Alexandra Hulub &lt;alexandra.hulub@browniespain.com&gt;<br />\n<b>Asunto:</b> Re: [solicitud con ID :##13567##] : INCIDENCIA TARJETA REGALO</font>\n<div>&nbsp;</div>\n</div>\n<div>\n<div><span class=\"x_colour\" style=\"color:rgb(0, 0, 204)\"><b>Hola Laura</b></span><span class=\"x_colour\" style=\"color:rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_colour\" style=\"color:rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_colour\" style=\"color:rgb(0, 0, 204)\"><b>¿Te puedo ayudar en algo mas en esta incidencia?</b></span><span class=\"x_colour\" style=\"color:rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_colour\" style=\"color:rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_colour\" style=\"color:rgb(0, 0, 204)\"><b>un saludo</b></span><span class=\"x_colour\" style=\"color:rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_colour\" style=\"color:rgb(0, 0, 204)\"><b>Edwin</b></span></div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_null\" />\n<br />\n</div>\n<div><b><u><span class=\"x_font\" style=\"font-family:verdana, sans-serif\">Descripción de la solicitud</span></u></b><br />\n</div>\n<div><br />\n</div>\n<div><span class=\"x_font\" style=\"font-family:verdana, sans-serif\">Título : <b>Re: [solicitud con ID :##13567##] : INCIDENCIA TARJETA REGALO</b>\n</span><br />\n</div>\n<div><span class=\"x_font\" style=\"font-family:verdana, sans-serif\">\n<div>Descripción : <br />\n</div>\n<div>c<br />\n</div>\n<div>\n<hr id=\"x_null\" />\n<br />\n</div>\n<div><b><u><span class=\"x_font\" style=\"font-family:verdana, sans-serif\">Descripción de la solicitud</span></u></b><br />\n</div>\n<div><br />\n</div>\n<div><span class=\"x_font\" style=\"font-family:verdana, sans-serif\">Título : <b>INCIDENCIA TARJETA REGALO</b>\n</span><br />\n</div>\n<div><span class=\"x_font\" style=\"font-family:verdana, sans-serif\">\n<div>Descripción : <br />\n</div>\n<div>\n<div dir=\"ltr\">\n<div dir=\"ltr\">Buenas tardes&nbsp;<br />\n</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">En Illa hoy nos ha venido una clienta que quiere saber cuánto importe tiene en su tarjeta regalo, ya que se la regalaron y ella jamás la ha usado,pero a la hora de pagar sale como si no estuviera cargada la tarjeta sino vacía.&nbsp;<br />\n</div>\n<div dir=\"ltr\">¿Podéis comprobar cuánto saldo tiene?&nbsp;<br />\n</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">El número de la tarjeta regalo es el siguiente:<br />\n</div>\n<div dir=\"ltr\">0000600 027834&nbsp;<br />\n</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Gracias de antemano&nbsp;<br />\n</div>\n<div dir=\"ltr\">Laura Serra.&nbsp;<br />\n</div>\n</div>\n</div>\n</span></div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_null\" />\n<br />\n</div>\n<div><span class=\"x_font\" style=\"font-family:verdana, sans-serif\">Saludos.</span><br />\n</div>\n<div><span class=\"x_font\" style=\"font-family:verdana, sans-serif\">El Equipo IT</span><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<table class=\"x_x_MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"font-style:normal; font-weight:400; font-stretch:inherit; font-size:15px; line-height:inherit; color:rgb(32, 31, 30); letter-spacing:normal; orphans:2; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255, 255, 255); width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"white-space:normal; width:172.5pt; padding:0cm\">\n<p class=\"x_x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_size\" style=\"font-size:11pt\"><b><span class=\"x_colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\">Equipo\n IT</span></span></span></b><span class=\"x_colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\"><br />\n<br />\n<br />\n</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:blue\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2361041&amp;ACTION=FILE\" border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\" /></span></span></span></a><span class=\"x_colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:blue\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2361042&amp;ACTION=FILE\" border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\" /></span></span></span></a><span class=\"x_colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:blue\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2361043&amp;ACTION=FILE\" border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\" /></span></span></span></a><span class=\"x_colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:blue\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2361044&amp;ACTION=FILE\" border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\" /></span></span></span></a></span></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"white-space:normal; width:202.5pt; border-top:none; border-right:none; border-bottom:none; border-left:1pt solid rgb(61, 61, 63); padding:0cm 0cm 0cm 15pt\">\n<p class=\"x_x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_size\" style=\"font-size:11pt\"><span class=\"x_colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:rgb(155, 155, 155)\"><span class=\"x_font\" style=\"font-family:inherit\"><span class=\"x_size\" style=\"font-size:inherit\">www.browniespain.com</span></span></span></a></span></span></span></span></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"white-space:normal; width:375pt; padding:0cm\">\n<p class=\"x_x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_size\" style=\"font-size:11pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:blue\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2361045&amp;ACTION=FILE\" border=\"0\" width=\"3.9062in\" height=\"1.0416in\" class=\"x_ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:3.9062in; height:1.0416in\" /></span></span></span></a><span class=\"x_colour\" style=\"color:inherit\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\">&nbsp;\n &nbsp; &nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:blue\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2361046&amp;ACTION=FILE\" border=\"0\" width=\"0.8541in\" height=\"0.8645in\" class=\"x_ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.8541in; height:0.8645in\" /></span></span></span></a><span class=\"x_colour\" style=\"color:inherit\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\">&nbsp;</span></span></span></span></span><br />\n</p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"white-space:normal; width:375pt; padding:0cm\">\n<p class=\"x_x_MsoNormal\" style=\"margin:0cm; text-align:justify\"><span class=\"x_font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_size\" style=\"font-size:11pt\"><span class=\"x_colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:6pt\">La\n información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico<span>&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:rgb(5, 99, 193)\"><span class=\"x_font\" style=\"font-family:inherit\"><span class=\"x_size\" style=\"font-size:inherit\">personal@browniespain.com</span></span></span></a><span>&nbsp;</span>Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span></span></span></span><br />\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n<div><br />\n</div>\n<div><b style=\"color:rgb(32, 31, 30); font-size:15px; font-style:normal; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255, 255, 255)\"><span class=\"x_colour\" style=\"color:inherit\"><span class=\"x_font\" style=\"font-family:verdana, sans-serif\"><span class=\"x_size\" style=\"font-size:13px\">NOTA:</span></span></span></b><span class=\"x_highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_colour\" style=\"color:rgb(32, 31, 30)\"><span class=\"x_font\" style=\"font-family:verdana, sans-serif\"><span><span class=\"x_size\" style=\"font-size:13px\">&nbsp;</span></span><span class=\"x_size\" style=\"font-size:13px\">Esto\n es un envío automático. Por favor, no respondas a este correo.</span></span></span></span><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div>\n<div><br />\n</div>\n</div>\n<div><br />\n</div>\n</span></div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_null\" />\n<br />\n</div>\n<div><span class=\"x_font\" style=\"font-family:verdana, sans-serif\">Saludos.</span><br />\n</div>\n<div><span class=\"x_font\" style=\"font-family:verdana, sans-serif\">El Equipo IT</span><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<table class=\"x_x_MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"font-style:normal; font-weight:400; font-stretch:inherit; font-size:15px; line-height:inherit; color:rgb(32, 31, 30); letter-spacing:normal; orphans:2; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255, 255, 255); width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"white-space:normal; width:172.5pt; padding:0cm\">\n<p class=\"x_x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_size\" style=\"font-size:11pt\"><b><span class=\"x_colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\">Equipo\n IT</span></span></span></b><span class=\"x_colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\"><br />\n<br />\n<br />\n</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:blue\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2361047&amp;ACTION=FILE\" border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\" /></span></span></span></a><span class=\"x_colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:blue\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2361048&amp;ACTION=FILE\" border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\" /></span></span></span></a><span class=\"x_colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:blue\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2361049&amp;ACTION=FILE\" border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\" /></span></span></span></a><span class=\"x_colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:blue\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2361050&amp;ACTION=FILE\" border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.1875in; height:0.1875in\" /></span></span></span></a></span></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"white-space:normal; width:202.5pt; border-top:none; border-right:none; border-bottom:none; border-left:1pt solid rgb(61, 61, 63); padding:0cm 0cm 0cm 15pt\">\n<p class=\"x_x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_size\" style=\"font-size:11pt\"><span class=\"x_colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:rgb(155, 155, 155)\"><span class=\"x_font\" style=\"font-family:inherit\"><span class=\"x_size\" style=\"font-size:inherit\">www.browniespain.com</span></span></span></a></span></span></span></span></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"white-space:normal; width:375pt; padding:0cm\">\n<p class=\"x_x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_size\" style=\"font-size:11pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:blue\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2361051&amp;ACTION=FILE\" border=\"0\" width=\"3.9062in\" height=\"1.0416in\" class=\"x_ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:3.9062in; height:1.0416in\" /></span></span></span></a><span class=\"x_colour\" style=\"color:inherit\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\">&nbsp;\n &nbsp; &nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:blue\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2361052&amp;ACTION=FILE\" border=\"0\" width=\"0.8541in\" height=\"0.8645in\" class=\"x_ADIae\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline; color:inherit; width:0.8541in; height:0.8645in\" /></span></span></span></a><span class=\"x_colour\" style=\"color:inherit\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:9pt\">&nbsp;</span></span></span></span></span><br />\n</p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"white-space:normal; width:375pt; padding:0cm\">\n<p class=\"x_x_MsoNormal\" style=\"margin:0cm; text-align:justify\"><span class=\"x_font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_size\" style=\"font-size:11pt\"><span class=\"x_colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"x_font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_size\" style=\"font-size:6pt\">La\n información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico<span>&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_colour\" style=\"color:rgb(5, 99, 193)\"><span class=\"x_font\" style=\"font-family:inherit\"><span class=\"x_size\" style=\"font-size:inherit\">personal@browniespain.com</span></span></span></a><span>&nbsp;</span>Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span></span></span></span><br />\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n<div><br />\n</div>\n<div><b style=\"color:rgb(32, 31, 30); font-size:15px; font-style:normal; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255, 255, 255)\"><span class=\"x_colour\" style=\"color:inherit\"><span class=\"x_font\" style=\"font-family:verdana, sans-serif\"><span class=\"x_size\" style=\"font-size:13px\">NOTA:</span></span></span></b><span class=\"x_highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_colour\" style=\"color:rgb(32, 31, 30)\"><span class=\"x_font\" style=\"font-family:verdana, sans-serif\"><span><span class=\"x_size\" style=\"font-size:13px\">&nbsp;</span></span><span class=\"x_size\" style=\"font-size:13px\">Esto\n es un envío automático. Por favor, no respondas a este correo.</span></span></span></span><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div>\n<div><br />\n</div>\n</div>\n<div><br />\n</div>\n</div>\n</div>",
  "display_key": {
    "value": "13630",
    "display_value": "13630"
  },
  "due_by_time": null,
  "is_reopened": false,
  "maintenance": null,
  "subcategory": null,
  "created_time": {
    "value": "1707237294513",
    "display_value": "Feb 6, 2024 05:34 PM"
  },
  "deleted_time": null,
  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "0",
  "assigned_time": null,
  "resolved_time": null,
  "completed_time": null,
  "responded_time": {
    "value": "1707291063382",
    "display_value": "Feb 7, 2024 08:31 AM"
  },
  "approval_status": null,
  "has_attachments": false,
  "unreplied_count": 0,
  "last_updated_time": {
    "value": "1707291063388",
    "display_value": "Feb 7, 2024 08:31 AM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [
    "alexandra.hulub@browniespain.com",
    "edwin.martinez@browniespain.com",
    "illa@browniespain.com",
    "victoria.perez@browniespain.com"
  ],
  "has_linked_requests": false,
  "notification_status": null,
  "cancel_flag_comments": null,
  "cancellation_requested": false,
  "is_first_response_overdue": false,
  "request_template_task_ids": [],
  "workflow_instance_details": null,
  "entity_instance_properties": [],
  "first_response_due_by_time": null,
  "request_template_checklist_ids": []
}