#13353 · PEDIDO ONLINE PERDIDO
ID interno: 10918000003382271
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
26/1/24, 14:27
Resuelto
—
Actualizado
29/1/24, 8:11
Asignado
—
Respondido
Jan 29, 2024 09:11 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenas tardes,
Ha llamado una clienta a la tienda preguntando si su pedido había llegado a tienda y cuando lo he revisado en la TPV no me sale su nombre.
Dice que lo hizo la primera semana de Enero antes de Reyes y que le ha llegado un SMS diciendo que su pedido estaba en tienda.
Desconozco si mandan SMS, yo tengo entendido que es un email.
Aquí no lo tenemos.
Por favor si podéis ayudarme a ver que ha pasado con este pedido.
Estos son los datos que me ha dado la clienta:
Nombre del cliente: ANA BONILLA BLASCO
Nº de pedido: C00299380
Nº de teléfono: 609148832
Espero que se pueda solucionar.
Gracias
Resolución
.
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\"zm_-6165062049289037756_parse_7764368763021540805\">\n<div class=\"x_-1912602367WordSection1\">\n<p class=\"MsoNormal\"><span>Buenas tardes,</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Ha llamado una clienta a la tienda preguntando si su pedido había llegado a tienda y cuando lo he revisado en la TPV no me sale su nombre.</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Dice que lo hizo la primera semana de Enero antes de Reyes y que le ha llegado un SMS diciendo que su pedido estaba en tienda.\n</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Desconozco si mandan SMS, yo tengo entendido que es un email.</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Aquí no lo tenemos.</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Por favor si podéis ayudarme a ver que ha pasado con este pedido.</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Estos son los datos que me ha dado la clienta:</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><b><span>Nombre del cliente: ANA BONILLA BLASCO</span></b></p>\n<p class=\"MsoNormal\"><b><span>Nº de pedido: C00299380</span></b></p>\n<p class=\"MsoNormal\"><b><span>Nº de teléfono: 609148832</span></b></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Espero que se pueda solucionar.</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Gracias </span></p>\n</div>\n</div>",
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