#13300 · Re: [solicitud con ID :##13296##] : Incidencia x report eci diagonal

ID interno: 10918000003360373

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

—

Subcategoría

—

Tipo

Incidencia

Canal

E-Mail

SLA

—

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Monica Hermoza

Técnico

—

Departamento

Tiendas

Request Type

Incidencia

Creado

25/1/24, 14:51

Resuelto

—

Actualizado

25/1/24, 15:43

Asignado

—

Respondido

Jan 25, 2024 04:42 PM

Completado

—

First resp. due

—

Due by

—

Tiempo de resolución

—

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción


Buenas Edwin, no está actualizado por eso te lo digo porque no es real, entonces he de hacerlo manual igualmente.
Gracias ,




image0.jpeg
Enviado desde mi iPhone

El 25 ene 2024, a las 15:21, Soporte <soporte@browniespain.com> escribió:


Hola Monica

El Xreport, no lo teneis que mirar para analizar el UPT ni el TM, para eso teneis BI,  las opciones de pagos que estan en otros terminales de momento, son pruebas que estamos realizando y no os lo podemos poner.

un saludo
Edwin


Descripción de la solicitud

Título : Incidencia x report eci diagonal
Descripción :
Buenas tardes , nos acabamos de dar cuenta que en el momento de sacar el x report , no corresponde a las ventas correctas de hoy sin embargo al abrir pagos sí que nos lo lee bien. 
Aprovecho para comentaros que nosotras no tenemos actualizado pagos y no podemos ver ni el UPT ni el TM como a mis compañeras en otras tiendas.
Quedo a disposición,
Gracias ,
Mónica 

Enviado desde mi iPhone


Saludos.
El Equipo IT


Equipo IT


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C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
www.browniespain.com

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Resolución

Hola Monica 
Las horas de actualizacion de BI son las siguientes:


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    "name": "Monica Hermoza",
    "site": {
      "id": "10918000000170350",
      "name": "TIENDAS",
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    "mobile": null,
    "email_id": "monica.hermoza@browniespain.com",
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    "last_name": "Hermoza",
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      "id": "10918000000175007",
      "name": "Tiendas",
      "site": {
        "id": "10918000000170350"
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    "first_name": "Monica",
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    "employee_id": "monica.hermoza",
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    "id": "10918000000175007",
    "name": "Tiendas",
    "site": {
      "id": "10918000000170350"
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  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<098BD42D-5B83-40DB-89C7-76AD8D89254D@browniespain.com>",
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    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;trebuchet ms&quot;, arial, helvetica, sans-serif, sans-serif; font-size:13px\"> <div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><span class=\"colour\" style=\"color:rgb(0, 0, 204)\"><b>Hola Monica&nbsp;</b></span><br /></div><div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><span class=\"colour\" style=\"color:rgb(0, 0, 204)\"><b>Las horas de actualizacion de BI son las siguientes:</b></span><br /></div><div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><br /></div><div style=\"color:rgb(51, 51, 51); font-family:&quot;PT Sans&quot;, Roboto; font-size:13px; font-style:normal; font-weight:400; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; widows:2; word-spacing:0px; white-space:normal; background-color:rgb(255, 255, 255)\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=2307135&ACTION=FILE\" class=\"preAttach cur-ptr text-dark\" /><br /></div> </div>",
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      "last_name": "Martinez",
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      "first_name": "Edwin",
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  "description": "\n\n<div dir=\"auto\">\n<div><br />\n</div>\n<div>Buenas Edwin, no está actualizado por eso te lo digo porque no es real, entonces he de hacerlo manual igualmente.</div>\n<div>Gracias ,</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<img alt=\"image0.jpeg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2306270&amp;ACTION=FILE\" /><br id=\"x_1546188555lineBreakAtBeginningOfSignature\" />\n<div dir=\"ltr\">Enviado desde mi iPhone</div>\n<div dir=\"ltr\"><br />\n<blockquote>El 25 ene 2024, a las 15:21, Soporte &lt;soporte@browniespain.com&gt; escribió:<br />\n<br />\n</blockquote>\n</div>\n<blockquote>\n<div dir=\"ltr\">\n<div><span class=\"x_1546188555colour\" style=\"color:rgb(0, 0, 204)\"><b>Hola Monica </b></span><span class=\"x_1546188555colour\" style=\"color:rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_1546188555colour\" style=\"color:rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_1546188555colour\" style=\"color:rgb(0, 0, 204)\"><b>El Xreport, no lo teneis que mirar para analizar el UPT ni el TM, para eso teneis BI,&nbsp; las opciones de pagos que estan en otros terminales de momento, son pruebas que estamos realizando y no os lo podemos\n poner.</b></span><span class=\"x_1546188555colour\" style=\"color:rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_1546188555colour\" style=\"color:rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_1546188555colour\" style=\"color:rgb(0, 0, 204)\"><b>un saludo</b></span><span class=\"x_1546188555colour\" style=\"color:rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_1546188555colour\" style=\"color:rgb(0, 0, 204)\"><b>Edwin</b></span></div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_1546188555null\" />\n<br />\n</div>\n<div><b><u><span class=\"x_1546188555font\" style=\"font-family:verdana, sans-serif\">Descripción de la solicitud</span></u></b><br />\n</div>\n<div><br />\n</div>\n<div><span class=\"x_1546188555font\" style=\"font-family:verdana, sans-serif\">Título : <b>Incidencia x report eci diagonal</b>\n</span><br />\n</div>\n<div><span class=\"x_1546188555font\" style=\"font-family:verdana, sans-serif\">\n<div>Descripción : <br />\n</div>\n<div dir=\"auto\">\n<div>Buenas tardes , nos acabamos de dar cuenta que en el momento de sacar el x report , no corresponde a las ventas correctas de hoy sin embargo al abrir pagos sí que nos lo lee bien.&nbsp;\n<br />\n</div>\n<div>Aprovecho para comentaros que nosotras no tenemos actualizado pagos y no podemos ver ni el UPT ni el TM como a mis compañeras en otras tiendas.<br />\n</div>\n<div>Quedo a disposición,<br />\n</div>\n<div>Gracias ,<br />\n</div>\n<div>\n<div>Mónica&nbsp;<br />\n</div>\n<div><br />\n</div>\n<div dir=\"ltr\">Enviado desde mi iPhone<br />\n</div>\n</div>\n</div>\n</span></div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_1546188555null\" />\n<br />\n</div>\n<div><span class=\"x_1546188555font\" style=\"font-family:verdana, sans-serif\">Saludos.</span><br />\n</div>\n<div><span class=\"x_1546188555font\" style=\"font-family:verdana, sans-serif\">El Equipo IT</span><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<table class=\"x_MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"font-style:normal; font-weight:400; font-stretch:inherit; font-size:15px; line-height:inherit; color:rgb(32, 31, 30); letter-spacing:normal; orphans:2; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255, 255, 255); width:375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"white-space:normal; width:172.5pt; padding:0cm\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_1546188555font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:11pt\"><b><span class=\"x_1546188555colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1546188555font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:9pt\">Equipo\n IT</span></span></span></b><span class=\"x_1546188555colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1546188555font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:9pt\"><br />\n<br />\n<br />\n</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1546188555colour\" style=\"color:blue\"><span class=\"x_1546188555font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:9pt\"></span></span></span></a></span></span></p>\n<div>&lt;1706192498868001_814947723.png&gt;</div>\n<span class=\"x_1546188555colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1546188555font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1546188555colour\" style=\"color:blue\"><span class=\"x_1546188555font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:9pt\">\n<div>&lt;1706192499058000_1006499992.png&gt;</div>\n</span></span></span></a><span class=\"x_1546188555colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1546188555font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1546188555colour\" style=\"color:blue\"><span class=\"x_1546188555font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:9pt\">\n<div>&lt;1706192499140008_814947723.png&gt;</div>\n</span></span></span></a><span class=\"x_1546188555colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1546188555font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1546188555colour\" style=\"color:blue\"><span class=\"x_1546188555font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:9pt\">\n<div>&lt;1706192499278028_1006499992.png&gt;</div>\n</span></span></span></a>\n<p></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"white-space:normal; width:202.5pt; border-top:none; border-right:none; border-bottom:none; border-left:1pt solid rgb(61, 61, 63); padding:0cm 0cm 0cm 15pt\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_1546188555font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:11pt\"><span class=\"x_1546188555colour\" style=\"color:rgb(61, 61, 63)\"><span class=\"x_1546188555font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:9pt\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1546188555colour\" style=\"color:rgb(155, 155, 155)\"><span class=\"x_1546188555font\" style=\"font-family:inherit\"><span class=\"x_1546188555size\" style=\"font-size:inherit\">www.browniespain.com</span></span></span></a></span></span></span></span></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"white-space:normal; width:375pt; padding:0cm\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm\"><span class=\"x_1546188555font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:11pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1546188555colour\" style=\"color:blue\"><span class=\"x_1546188555font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:9pt\"></span></span></span></a></span></span></p>\n<div>&lt;1706192499410003_814947723.png&gt;</div>\n<span class=\"x_1546188555colour\" style=\"color:inherit\"><span class=\"x_1546188555font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:9pt\">&nbsp; &nbsp; &nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1546188555colour\" style=\"color:blue\"><span class=\"x_1546188555font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:9pt\">\n<div>&lt;1706192499487004_1006499992.png&gt;</div>\n</span></span></span></a><span class=\"x_1546188555colour\" style=\"color:inherit\"><span class=\"x_1546188555font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:9pt\">&nbsp;</span></span></span><br />\n<p></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"white-space:normal; width:375pt; padding:0cm\">\n<p class=\"x_MsoNormal\" style=\"margin:0cm; text-align:justify\"><span class=\"x_1546188555font\" style=\"font-family:Calibri, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:11pt\"><span class=\"x_1546188555colour\" style=\"color:rgb(186, 186, 186)\"><span class=\"x_1546188555font\" style=\"font-family:Arial, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:6pt\">La\n información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico<span>&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\" style=\"border:0px; font:inherit; margin:0px; padding:0px; vertical-align:baseline\"><span class=\"x_1546188555colour\" style=\"color:rgb(5, 99, 193)\"><span class=\"x_1546188555font\" style=\"font-family:inherit\"><span class=\"x_1546188555size\" style=\"font-size:inherit\">personal@browniespain.com</span></span></span></a><span>&nbsp;</span>Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span></span></span></span><br />\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n<div><br />\n</div>\n<div><b style=\"color:rgb(32, 31, 30); font-size:15px; font-style:normal; letter-spacing:normal; orphans:2; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255, 255, 255)\"><span class=\"x_1546188555colour\" style=\"color:inherit\"><span class=\"x_1546188555font\" style=\"font-family:verdana, sans-serif\"><span class=\"x_1546188555size\" style=\"font-size:13px\">NOTA:</span></span></span></b><span class=\"x_1546188555highlight\" style=\"background-color:rgb(255, 255, 255)\"><span class=\"x_1546188555colour\" style=\"color:rgb(32, 31, 30)\"><span class=\"x_1546188555font\" style=\"font-family:verdana, sans-serif\"><span><span class=\"x_1546188555size\" style=\"font-size:13px\">&nbsp;</span></span><span class=\"x_1546188555size\" style=\"font-size:13px\">Esto\n es un envío automático. Por favor, no respondas a este correo.</span></span></span></span><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div>\n<div><br />\n</div>\n</div>\n<div><br />\n</div>\n</div>\n</blockquote>\n</div>",
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