#13020 · RE: [solicitud con ID :##13011##] : INCIDENCIA RECEPCIÓN MERCANCÍA

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  "message_id": "<PR3P195MB09128CAE76A2124587BEE96DB3722@PR3P195MB0912.EURP195.PROD.OUTLOOK.COM>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family:&quot;trebuchet ms&quot;, arial, helvetica, sans-serif, sans-serif; font-size:13px\"> <div>solicitud cancelada</div> </div>",
    "submitted_by": {
      "id": "10918000000167018",
      "name": "Edwin Martinez",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": "680658288",
      "email_id": "edwin.martinez@browniespain.com",
      "sms_mail": null,
      "job_title": "Retail Project Operations",
      "last_name": "Martinez",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083566992&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Edwin",
      "user_scope": "internal_user",
      "employee_id": "emartinez",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "submitted_on": {
      "value": "1705494939800",
      "display_value": "Jan 17, 2024 01:35 PM"
    }
  },
  "technician": null,
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
  },
  "attachments": [],
  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_-4261226420304085977_parse_-8089977403384109438\">\n<div class=\"x_472616581WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Disculpa Edwin,</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Nos hemos equivocado a la hora de poner el mail.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Gracias y disculpa de nuevo.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<div>\n<div style=\"border:none; border-top:solid rgb(225, 225, 225) 1pt; padding:3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b>De:</b> Soporte &lt;soporte@browniespain.com&gt; <br />\n<b>Enviado el:</b> miércoles, 17 de enero de 2024 12:19<br />\n<b>Para:</b> La Coruña &lt;lacoruna@browniespain.com&gt;<br />\n<b>CC:</b> Maria Perez &lt;maria.perez@browniespain.com&gt;<br />\n<b>Asunto:</b> Re: [solicitud con ID :##13011##] : INCIDENCIA RECEPCIÓN MERCANCÍA</p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_472616581colour\"><b><span style=\"color:rgb(0, 0, 204)\">Hola La Coruña,</span></b></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_472616581colour\"><b><span style=\"color:rgb(0, 0, 204)\">Gracias</span></b></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_472616581colour\"><b><span style=\"color:rgb(0, 0, 204)\">En su mayoria son errores de envio desde almacen y cajas que no habeis recibido.&nbsp;&nbsp;Estas incidencias, no son de soporte o del programa, porfavor, enviar a Logistica estas incidencias.&nbsp;</span></b></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_472616581colour\"><b><span style=\"color:rgb(0, 0, 204)\">Un saludo</span></b></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_472616581colour\"><b><span style=\"color:rgb(0, 0, 204)\">Edwin</span></b></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align:center\">\n<hr id=\"x_472616581null\" />\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_472616581font\"><b><u><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">Descripción de la solicitud</span></u></b></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_472616581font\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">Título :\n<b>INCIDENCIA RECEPCIÓN MERCANCÍA</b> </span></span></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">Descripción :\n</span></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">Buenos días,</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">En la recepción de mercancía de hoy nos han surgido varias incidencias las cuales os queríamos comentar para que quede constancia\n de ello.</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></p>\n<ul>\n<li class=\"x_472616581x802123962msolistparagraph\" style=\"\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">Ha habido varias prendas (más de 15 que han venido o bien con doble rfid o bien sin el)</span></li><li class=\"x_472616581x802123962msolistparagraph\" style=\"\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">En el PT 281028 hemos tenido un positivo en la falda bolsillos cargo marino s24-0519-010-505 T.38.</span></li><li class=\"x_472616581x802123962msolistparagraph\" style=\"\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">En el PT 281992 hemos tenido otro positivo en la chaqueta punto botones cuello gris s24-0531-006-804 &nbsp;T.XS</span></li><li class=\"x_472616581x802123962msolistparagraph\" style=\"\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">Por último comentaros que tenemos cargado en nedap un albarán el cual no hemos recibido con la mercancía de hoy y el cual tiene el siguiente\n número de referencia 000000000001044579.</span></li></ul>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">Muchas gracias.</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">Un saludo,</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">&nbsp;</span></p>\n</div>\n</div>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align:center\">\n<hr id=\"x_472616581null\" />\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_472616581font\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">Saludos.</span></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_472616581font\"><span style=\"font-family:&quot;Verdana&quot;, sans-serif\">El Equipo IT</span></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<table class=\"x_472616581MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width:375pt; background:white; font-stretch:inherit; line-height:inherit; orphans:2; widows:2; word-spacing:0px\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width:172.5pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"x_472616581xmsonormal\" style=\"margin:0cm\"><span class=\"x_472616581size\"><b><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">Equipo IT</span></b></span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br />\n<br />\n<br />\n</span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2251173&amp;ACTION=FILE\" /></span></a></span><span class=\"x_472616581size\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span></span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2251174&amp;ACTION=FILE\" /></span></a></span><span class=\"x_472616581size\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span></span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2251175&amp;ACTION=FILE\" /></span></a></span><span class=\"x_472616581size\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">&nbsp;</span></span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2251176&amp;ACTION=FILE\" /></span></a></span><span style=\"font-size:11.5pt; color:rgb(32, 31, 30)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width:202.5pt; border:none; border-left:solid rgb(61, 61, 63) 1pt; padding:0cm 0cm 0cm 15pt\">\n<p class=\"x_472616581xmsonormal\" style=\"margin:0cm\"><span class=\"x_472616581size\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\">C/ Castanyer 29</span></span><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(61, 61, 63)\"><br />\n<span class=\"x_472616581size\">08022 - Barcelona, Spain</span><br />\n<span class=\"x_472616581size\">+34 932 377 066</span><br />\n<span class=\"x_472616581size\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"font-family:&quot;inherit&quot;, serif; color:rgb(155, 155, 155); border:none windowtext 1pt; padding:0cm\">www.browniespain.com</span></a></span></span><span style=\"font-size:11.5pt; color:rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"x_472616581xmsonormal\" style=\"margin:0cm\"><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width:3.9062in; height:1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2251177&amp;ACTION=FILE\" /></span></a></span><span class=\"x_472616581size\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(32, 31, 30)\">&nbsp;\n &nbsp; &nbsp;</span></span><span style=\"color:black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; border:none windowtext 1pt; padding:0cm; text-decoration:none\"><img border=\"0\" width=\"82\" height=\"83\" style=\"\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=2251178&amp;ACTION=FILE\" /></span></a></span><span class=\"x_472616581size\"><span style=\"font-size:9pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(32, 31, 30)\">&nbsp;</span></span><span style=\"font-size:11.5pt; color:rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width:375pt; padding:0cm 0cm 0cm 0cm\">\n<p class=\"x_472616581xmsonormal\" style=\"margin:0cm; text-align:justify\"><span class=\"x_472616581size\"><span style=\"font-size:6pt; font-family:&quot;Arial&quot;, sans-serif; color:rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES\n BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre\n y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia\n de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\"><span style=\"font-family:&quot;inherit&quot;, serif; color:rgb(5, 99, 193); border:none windowtext 1pt; padding:0cm\">personal@browniespain.com</span></a>&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span><span style=\"font-size:11.5pt; color:rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_472616581size\"><b><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(32, 31, 30); background:white\">NOTA:</span></b></span><span class=\"x_472616581size\"><span style=\"font-size:10pt; font-family:&quot;Verdana&quot;, sans-serif; color:rgb(32, 31, 30); background:white\">&nbsp;Esto\n es un envío automático. Por favor, no respondas a este correo.</span></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
  "display_key": {
    "value": "13020",
    "display_value": "13020"
  },
  "due_by_time": null,
  "is_reopened": false,
  "maintenance": null,
  "subcategory": null,
  "created_time": {
    "value": "1705493908143",
    "display_value": "Jan 17, 2024 01:18 PM"
  },
  "deleted_time": null,
  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "0",
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  "resolved_time": null,
  "completed_time": null,
  "responded_time": {
    "value": "1705494939800",
    "display_value": "Jan 17, 2024 01:35 PM"
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  "last_updated_time": {
    "value": "1705494939800",
    "display_value": "Jan 17, 2024 01:35 PM"
  },
  "linked_to_request": null,
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  "completed_by_denial": false,
  "email_ids_to_notify": [],
  "has_linked_requests": false,
  "notification_status": null,
  "cancel_flag_comments": null,
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  "is_first_response_overdue": false,
  "request_template_task_ids": [],
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}