#13018 · ERROR DEVOLUCIÓN
ID interno: 10918000003272299
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
17/1/24, 12:04
Resuelto
—
Actualizado
17/1/24, 12:45
Asignado
—
Respondido
Jan 17, 2024 01:45 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenos días,
Hoy 17 de enero en el TPV1 he intentado hacer una devolución y poner el saldo en una tarjeta regalo, pero me he equivocado y me han salido los tickets que os dejare adjuntados a continuación.
Lo que he hecho ha sido; cobrar otra vez el artículo en datáfono externo y devolverlo en forma de vale. Después he cobrado una tarjeta regalo con el saldo del vale.
Para el cierre de hoy, descuadrará 19.95 en tarjeta regalo que ha sido el error inicial del cual debería de ser en datáfono externo.
Victoria, Rafaela y Monica están al corriente.
El error ha sido mío, Paula Alba.
Lo siento por las molestias, no volverá a pasar.
Atentamente,
Paula.
Resolución
solicitud de soporte, no valida.
recordar añadir a cierres@browniespain.com
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_-8324543277972084158_parse_7535625099597029770\">\n<div class=\"x_-139283709WordSection1\">\n<p class=\"MsoNormal\">Buenos días, </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hoy 17 de enero en el TPV1 he intentado hacer una devolución y poner el saldo en una tarjeta regalo, pero me he equivocado y me han salido los tickets que os dejare adjuntados a continuación.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Lo que he hecho ha sido; cobrar otra vez el artículo en datáfono externo y devolverlo en forma de vale. Después he cobrado una tarjeta regalo con el saldo del vale.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Para el cierre de hoy, descuadrará 19.95 en tarjeta regalo que ha sido el error inicial del cual debería de ser en datáfono externo.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Victoria, Rafaela y Monica están al corriente. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">El error ha sido mío, Paula Alba. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Lo siento por las molestias, no volverá a pasar. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Atentamente,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Paula. </p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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