#12883 · Error en carga tarjeta regalo.
ID interno: 10918000003242377
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
11/1/24, 15:49
Resuelto
—
Actualizado
15/1/24, 11:04
Asignado
Jan 11, 2024 05:22 PM
Respondido
Jan 15, 2024 12:04 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Sergio Marqués
Descripción
Buenas tardes!!
Ayer vino una clienta llamada Pia Aloy a la cual su abuela le regaló una tarjeta regalo (adjunto foto) que según esta tiene el importe de 50€, sin embargo al momento de comprobarlo esta aparece vacía y sin movimientos previos. Al ser un regalo dice que no tiene ticket y que su abuela lo tiró.
Según cuenta la tarjeta fue comprada en noviembre en Santaló y la persona que se la vendió ya le advirtió de que había un error informático ese día. Como debemos proceder en este caso?
Muchas gracias de antemano.
Team Mandri
Resolución
Se habla con Elena para que lo gestione ella.
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_-5523751894828453197_parse_9004685369958420326\">\n<div class=\"x_-284548993WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes!! </p>\n<p class=\"MsoNormal\">Ayer vino una clienta llamada Pia Aloy a la cual su abuela le regaló una tarjeta regalo (adjunto foto) que según esta tiene el importe de 50€, sin embargo al momento de comprobarlo esta aparece vacía y sin movimientos previos. Al ser un\n regalo dice que no tiene ticket y que su abuela lo tiró.</p>\n<p class=\"MsoNormal\">Según cuenta la tarjeta fue comprada en noviembre en Santaló y la persona que se la vendió ya le advirtió de que había un error informático ese día. Como debemos proceder en este caso?</p>\n<p class=\"MsoNormal\">Muchas gracias de antemano.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span style=\"\">Team Mandri</span></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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