#11096 · cajón abierto aeropuerto

ID interno: 10918000002811283

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Elena Framis

Técnico

Departamento

Request Type

Incidencia

Creado

17/11/23, 14:15

Resuelto

Actualizado

20/11/23, 9:33

Asignado

Respondido

Nov 20, 2023 10:08 AM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Hola chicos,

 

Cuando os conectáis en nuestro ordenador de aeropuerto y reiniciáis en Front Retail, automáticamente se abre el cajón. ¿Podríais avisar siempre que lo hagáis para que esté alguien pendiente de la apertura del cajón? Ya que no hay siempre alguien en caja fijo…

 

Muchas gracias,  

 

Elena Framis
Area Manager

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
+34 699829572
www.browniespain.com

1696232616788_3973.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

 

 

Resolución

solicitud de soporte, no valida.

se habla con el equipo para los reinicios de front retail
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    "content": "<div class=\"personalize-wrapper\" style=\"font-family: &quot;trebuchet ms&quot;, arial, helvetica, sans-serif, sans-serif; font-size: 13px\"> <div><span class=\"colour\" style=\"\"><b>solicitud de soporte, no valida.</b></span><span class=\"colour\" style=\"\"><b><br /></b></span></div><div><span class=\"colour\" style=\"\"><b><br /></b></span></div><div><span class=\"colour\" style=\"\"><b>se habla con el equipo para los reinicios de front retail</b></span></div> </div>",
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  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_429405647548500624_parse_-2476715093415024354\">\n<div class=\"x_-610970148WordSection1\">\n<p class=\"MsoNormal\"><span lang=\"FR\">Hola chicos, </span></p>\n<p class=\"MsoNormal\"><span lang=\"FR\">&nbsp;</span></p>\n<p class=\"MsoNormal\">Cuando os conectáis en nuestro ordenador de aeropuerto y reiniciáis en Front Retail, automáticamente se abre el cajón. ¿Podríais avisar siempre que lo hagáis para que esté alguien pendiente de la apertura del cajón? Ya que no hay siempre\n alguien en caja fijo…</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">Muchas gracias, <span lang=\"FR\" style=\"font-size: 10pt; font-family: &quot;Arial&quot;, sans-serif\">\n&nbsp;</span></p>\n<p style=\"margin-top: 0cm\"><span style=\"font-size: 10pt; font-family: &quot;Arial&quot;, sans-serif\">&nbsp;</span></p>\n<table class=\"x_-610970148MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width: 375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width: 172.5pt; padding: 0cm 0cm 0cm 0cm\">\n<p><strong><span style=\"font-size: 9pt; font-family: &quot;Arial&quot;, sans-serif; color: rgb(61, 61, 63)\">Elena Framis</span></strong><span style=\"font-size: 9pt; font-family: &quot;Arial&quot;, sans-serif; color: rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size: 8pt; font-family: &quot;Arial&quot;, sans-serif; color: rgb(61, 61, 63)\">Area Manager</span><span style=\"font-size: 9pt; font-family: &quot;Arial&quot;, sans-serif; color: rgb(61, 61, 63)\"><br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size: 9pt; font-family: &quot;Arial&quot;, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1937145&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: &quot;Arial&quot;, sans-serif; color: rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size: 9pt; font-family: &quot;Arial&quot;, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1937146&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: &quot;Arial&quot;, sans-serif; color: rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size: 9pt; font-family: &quot;Arial&quot;, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1937147&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: &quot;Arial&quot;, sans-serif; color: rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size: 9pt; font-family: &quot;Arial&quot;, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"19\" height=\"19\" style=\"\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1937148&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: &quot;Arial&quot;, sans-serif; color: rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width: 202.5pt; border: none; border-left: solid rgb(61, 61, 63) 1pt; padding: 0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size: 9pt; font-family: &quot;Arial&quot;, sans-serif; color: rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: rgb(61, 61, 63)\">699829572</span></a><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color: rgb(155, 155, 155)\">www.browniespain.com</span></a>\n</span><span style=\"font-size: 9pt; font-family: &quot;Arial&quot;, sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p><span style=\"font-size: 9pt; font-family: &quot;Arial&quot;, sans-serif\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width: 3.9097in; height: 1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1937149&amp;ACTION=FILE\" alt=\"1696232616788_3973.jpg\" />&nbsp; &nbsp; &nbsp;&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align: justify\"><span style=\"font-size: 6pt; font-family: &quot;Arial&quot;, sans-serif; color: rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial\n y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos\n exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo\n su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje\n al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva\n el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
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