#10838 · RE: [solicitud con ID :##10837##] : ACTUALIZACION IPOT
ID interno: 10918000002751027
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
9/11/23, 13:08
Resuelto
—
Actualizado
10/11/23, 13:18
Asignado
Nov 9, 2023 03:29 PM
Respondido
Nov 10, 2023 01:35 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Edwin Martinez
Descripción
Hola,
tengo la 2023.3.1
De: Soporte <soporte@browniespain.com>
Enviado el: jueves, 09 de noviembre de 2023 13:48
Para: Sant Cugat <santcugat@browniespain.com>
Asunto: Re: [solicitud con ID :##10837##] : ACTUALIZACION IPOT
Hola Nuria
Tienes la Version 2023.3 ? Si es asi, ya se ha descargado automaticamente
un saludo
Edwin
Descripción de la solicitud
Título : ACTUALIZACION IPOT
Descripción :
Buenos días,
No me sale ninguna actualización para poder descargar en la APP. Solo me da la opción de Abrir.
Saludos,
Nuria
Saludos.
El Equipo IT
|
Equipo IT |
C/ Castanyer 29 |
|
|
|
|
La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. |
|
NOTA: Esto es un envío automático. Por favor, no respondas a este correo.
Resolución
.
JSON crudo (detalle completo)
{
"id": "10918000002751027",
"sla": null,
"mode": {
"id": "10918000000008033",
"name": "E-Mail",
"internal_name": "E-Mail"
},
"site": {
"id": "10918000000170350",
"name": "TIENDAS",
"deleted": false,
"is_default": false
},
"tags": [],
"group": {
"id": "10918000000193509",
"name": "Brownie (Tiendas)",
"site": {
"id": "10918000000170350"
},
"deleted": false
},
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000085001",
"name": "Cancelada",
"color": "#cacaca",
"stop_timer": false,
"in_progress": false,
"internal_name": "Canceled"
},
"is_read": true,
"subject": "RE: [solicitud con ID :##10837##] : ACTUALIZACION IPOT",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": null,
"email_cc": [],
"email_to": [
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000000174267",
"name": "Sant Cugat",
"site": {
"id": "10918000000170350",
"name": "TIENDAS",
"deleted": false,
"is_default": false
},
"phone": null,
"mobile": null,
"email_id": "santcugat@browniespain.com",
"sms_mail": null,
"job_title": "Tienda",
"last_name": "Cugat",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": {
"id": "10918000000175007",
"name": "Tiendas",
"site": {
"id": "10918000000170350"
}
},
"first_name": "Sant",
"user_scope": "internal_user",
"employee_id": "santcugat",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": {
"id": "10918000000175007",
"name": "Tiendas",
"site": {
"id": "10918000000170350"
}
},
"display_id": "10838",
"is_overdue": false,
"is_trashed": false,
"message_id": "<AM0P195MB0626702778EE7880EBCF8964D6AFA@AM0P195MB0626.EURP195.PROD.OUTLOOK.COM>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family: "trebuchet ms", arial, helvetica, sans-serif, sans-serif; font-size: 13px\"> <div>.</div> </div>",
"submitted_by": {
"id": "10918000000167018",
"name": "Edwin Martinez",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": "680658288",
"email_id": "edwin.martinez@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Martinez",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083566992&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Edwin",
"user_scope": "internal_user",
"employee_id": "emartinez",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"submitted_on": {
"value": "1699622331329",
"display_value": "Nov 10, 2023 02:18 PM"
}
},
"technician": {
"id": "10918000000167018",
"name": "Edwin Martinez",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": "680658288",
"email_id": "edwin.martinez@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Martinez",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083566992&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "Edwin",
"user_scope": "internal_user",
"employee_id": "emartinez",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": null
},
"attachments": [],
"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_3476721905174629381_parse_-1479893843442044613\">\n<div class=\"x_-1290003257WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Hola,</span></p>\n<p class=\"MsoNormal\"><span style=\"\">tengo la 2023.3.1</span></p>\n<p class=\"MsoNormal\"><span style=\"\"> </span></p>\n<div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b>De:</b> Soporte <soporte@browniespain.com> <br />\n<b>Enviado el:</b> jueves, 09 de noviembre de 2023 13:48<br />\n<b>Para:</b> Sant Cugat <santcugat@browniespain.com><br />\n<b>Asunto:</b> Re: [solicitud con ID :##10837##] : ACTUALIZACION IPOT</p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<div>\n<p class=\"MsoNormal\">H<span class=\"x_-1290003257colour\"><b><span style=\"color: rgb(0, 0, 204)\">ola Nuria</span></b></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_-1290003257colour\"><b><span style=\"color: rgb(0, 0, 204)\">Tienes la Version 2023.3 ? Si es asi, ya se ha descargado automaticamente</span></b></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_-1290003257colour\"><b><span style=\"color: rgb(0, 0, 204)\">un saludo</span></b></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_-1290003257colour\"><b><span style=\"color: rgb(0, 0, 204)\">Edwin</span></b></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align: center\">\n<hr />\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_-1290003257font\"><b><u><span style=\"font-family: "Verdana", sans-serif\">Descripción de la solicitud</span></u></b></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_-1290003257font\"><span style=\"font-family: "Verdana", sans-serif\">Título :\n<b>ACTUALIZACION IPOT</b> </span></span></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-family: "Verdana", sans-serif\">Descripción :\n</span></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: "Verdana", sans-serif\">Buenos días,</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: "Verdana", sans-serif\">No me sale ninguna actualización para poder descargar en la APP. Solo me da la opción de Abrir.</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: "Verdana", sans-serif\"> </span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: "Verdana", sans-serif\">Saludos,</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: "Verdana", sans-serif\">Nuria</span></p>\n</div>\n</div>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align: center\">\n<hr />\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_-1290003257font\"><span style=\"font-family: "Verdana", sans-serif\">Saludos.</span></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_-1290003257font\"><span style=\"font-family: "Verdana", sans-serif\">El Equipo IT</span></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<table class=\"x_-1290003257MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width: 375pt; background: white; font-stretch: inherit; line-height: inherit; orphans: 2; widows: 2; word-spacing: 0px\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width: 172.5pt; padding: 0cm 0cm 0cm 0cm\">\n<p class=\"x_-1290003257xmsonormal\" style=\"margin: 0cm\"><span class=\"x_-1290003257size\"><b><span style=\"font-size: 9pt; font-family: "Arial", sans-serif; color: rgb(61, 61, 63)\">Equipo IT</span></b></span><span style=\"font-size: 9pt; font-family: "Arial", sans-serif; color: rgb(61, 61, 63)\"><br />\n<br />\n<br />\n</span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size: 9pt; font-family: "Arial", sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1891025&ACTION=FILE\" /></span></a></span><span class=\"x_-1290003257size\"><span style=\"font-size: 9pt; font-family: "Arial", sans-serif; color: rgb(61, 61, 63)\"> </span></span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size: 9pt; font-family: "Arial", sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1891026&ACTION=FILE\" /></span></a></span><span class=\"x_-1290003257size\"><span style=\"font-size: 9pt; font-family: "Arial", sans-serif; color: rgb(61, 61, 63)\"> </span></span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size: 9pt; font-family: "Arial", sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1891027&ACTION=FILE\" /></span></a></span><span class=\"x_-1290003257size\"><span style=\"font-size: 9pt; font-family: "Arial", sans-serif; color: rgb(61, 61, 63)\"> </span></span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size: 9pt; font-family: "Arial", sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1891028&ACTION=FILE\" /></span></a></span><span style=\"font-size: 11.5pt; color: rgb(32, 31, 30)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width: 202.5pt; border: none; border-left: solid rgb(61, 61, 63) 1pt; padding: 0cm 0cm 0cm 15pt\">\n<p class=\"x_-1290003257xmsonormal\" style=\"margin: 0cm\"><span class=\"x_-1290003257size\"><span style=\"font-size: 9pt; font-family: "Arial", sans-serif; color: rgb(61, 61, 63)\">C/ Castanyer 29</span></span><span style=\"font-size: 9pt; font-family: "Arial", sans-serif; color: rgb(61, 61, 63)\"><br />\n<span class=\"x_-1290003257size\">08022 - Barcelona, Spain</span><br />\n<span class=\"x_-1290003257size\">+34 932 377 066</span><br />\n</span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span class=\"x_-1290003257size\"><span style=\"font-size: 9pt; font-family: "inherit", serif; color: rgb(155, 155, 155); border: none windowtext 1pt; padding: 0cm\">www.browniespain.com</span></span></a></span><span style=\"font-size: 11.5pt; color: rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p class=\"x_-1290003257xmsonormal\" style=\"margin: 0cm\"><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\"><span style=\"font-size: 9pt; font-family: "Arial", sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width: 3.9062in; height: 1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1891029&ACTION=FILE\" /></span></a></span><span class=\"x_-1290003257size\"><span style=\"font-size: 9pt; font-family: "Arial", sans-serif; color: rgb(32, 31, 30)\"> \n </span></span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\"><span style=\"font-size: 9pt; font-family: "Arial", sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"82\" height=\"83\" style=\"\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1891030&ACTION=FILE\" /></span></a></span><span class=\"x_-1290003257size\"><span style=\"font-size: 9pt; font-family: "Arial", sans-serif; color: rgb(32, 31, 30)\"> </span></span><span style=\"font-size: 11.5pt; color: rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p class=\"x_-1290003257xmsonormal\" style=\"margin: 0cm; text-align: justify\"><span class=\"x_-1290003257size\"><span style=\"font-size: 6pt; font-family: "Arial", sans-serif; color: rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES\n BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre\n y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia\n de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico </span></span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\"><span class=\"x_-1290003257size\"><span style=\"font-size: 6pt; font-family: "inherit", serif; color: rgb(5, 99, 193); border: none windowtext 1pt; padding: 0cm\">personal@browniespain.com</span></span></a></span><span class=\"x_-1290003257size\"><span style=\"font-size: 6pt; font-family: "Arial", sans-serif; color: rgb(186, 186, 186)\"> Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span><span style=\"font-size: 11.5pt; color: rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_-1290003257size\"><b><span style=\"font-size: 10pt; font-family: "Verdana", sans-serif; color: rgb(32, 31, 30); background: white\">NOTA:</span></b></span><span class=\"x_-1290003257size\"><span style=\"font-size: 10pt; font-family: "Verdana", sans-serif; color: rgb(32, 31, 30); background: white\"> Esto\n es un envío automático. Por favor, no respondas a este correo.</span></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>\n<div>\n<p class=\"MsoNormal\"> </p>\n</div>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
"display_key": {
"value": "10838",
"display_value": "10838"
},
"due_by_time": null,
"is_reopened": false,
"maintenance": null,
"subcategory": null,
"created_time": {
"value": "1699535321281",
"display_value": "Nov 9, 2023 02:08 PM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "0",
"assigned_time": {
"value": "1699540190145",
"display_value": "Nov 9, 2023 03:29 PM"
},
"resolved_time": null,
"completed_time": null,
"responded_time": {
"value": "1699619702629",
"display_value": "Nov 10, 2023 01:35 PM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1699622331329",
"display_value": "Nov 10, 2023 02:18 PM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [],
"has_linked_requests": false,
"notification_status": "TECH_REPLY",
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": null,
"request_template_checklist_ids": []
}