#10281 · Parada del servicio CRONTAB hasta nuevo aviso.

ID interno: 10918000002598499

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Site

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Marc De Mena

Técnico

Departamento

Request Type

Incidencia

Creado

24/10/23, 1:50

Resuelto

Actualizado

6/11/23, 12:42

Asignado

Respondido

Nov 6, 2023 01:42 PM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Buenos días,

Necesitamos parar el servicio CRONTAB hasta nuevo aviso ya que vamos a realizar tareas de mantenimiento debido a problemas de rendimiento sufridos recientemente.

Muchas gracias.

Atentamente,

 


Marc De Mena
Head of Development

   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066

www.browniespain.com

1696232616788_3973.jpg      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

Resolución

.
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  "description": "\n\n\n<div dir=\"ltr\" class=\" zm_-4354689138651836390_parse_473693722607130757\">\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1742524061elementToProof\">\nBuenos días,</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1742524061elementToProof\">\n<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1742524061elementToProof\">\nNecesitamos parar el servicio CRONTAB hasta nuevo aviso ya que vamos a realizar tareas de mantenimiento debido a problemas de rendimiento sufridos recientemente.</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1742524061elementToProof\">\n<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1742524061elementToProof\">\nMuchas gracias.</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1742524061elementToProof\">\n<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1742524061elementToProof\">\nAtentamente,</div>\n<div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\">\n<br />\n</div>\n<div id=\"x_-1742524061Signature\">\n<div>\n<p style=\"font-size: 10pt; margin-bottom: 5pt; font-family: ARIAL; margin-top: 0pt\">&nbsp;</p>\n<p style=\"font-size: 10pt; margin-bottom: 5pt; font-family: ARIAL; margin-top: 0pt\"><br />\n</p>\n<p style=\"font-size: 10pt; margin-bottom: 5pt; font-family: ARIAL; margin-top: 0pt\"></p>\n<table cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"width: 500px\">\n<tbody>\n<tr>\n<td valign=\"top\" style=\"font-size: 9pt; font-family: Arial; width: 230px; color: rgb(61, 61, 63)\">\n<p style=\"font-size: 9pt; font-family: Arial\"><span style=\"font-size: 9pt\"><strong style=\"font-size: 9pt\">Marc De Mena</strong></span><br />\n<span style=\"font-size: 8pt\">Head of Development</span><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink OWAAutoLink\" href=\"https://www.facebook.com/browniespain\" id=\"x_-1742524061OWA7b0e051b-dde7-711f-66ee-26812610bf48\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height: 18px; width: 18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1782579&amp;ACTION=FILE\" /></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink OWAAutoLink\" href=\"https://instagram.com/browniespain\" id=\"x_-1742524061OWAa0503018-65ea-8326-897f-9ce57f400bea\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height: 18px; width: 18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1782580&amp;ACTION=FILE\" /></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink OWAAutoLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" id=\"x_-1742524061OWA37656b15-45a4-2fdf-75c2-15c57be131ae\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height: 18px; width: 18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1782581&amp;ACTION=FILE\" /></a>&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_socialLink OWAAutoLink\" href=\"https://es.linkedin.com/company/brownie\" id=\"x_-1742524061OWA9412fad1-e11b-b591-634b-18ef28ea008f\"><img class=\"x_socialLink\" border=\"0\" width=\"18\" height=\"18\" style=\"height: 18px; width: 18px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1782582&amp;ACTION=FILE\" /></a></p>\n</td>\n<td valign=\"top\" style=\"font-size: 10pt; font-family: Arial; width: 270px; padding-left: 20px; border-left: rgb(61, 61, 63) 1px solid\">\n<p style=\"font-size: 9pt; font-family: Arial\"><span style=\"font-size: 9pt; color: rgb(61, 61, 63)\"><span style=\"font-size: 9pt\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n</span>+34 932 377 066<br />\n</span><span style=\"font-size: 9pt; color: rgb(61, 61, 63)\"><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"http://www.browniespain.com/\" style=\"font-size: 9pt; color: rgb(155, 155, 155)\" id=\"x_-1742524061OWA73fc2bd4-4c54-0491-916d-018e237c69a2\" class=\"x_-1742524061OWAAutoLink\">www.browniespain.com</a>\n</span></p>\n</td>\n</tr>\n<tr>\n<td valign=\"middle\" colspan=\"2\" style=\"width: 500px; font-size: 9pt; font-family: Arial\">\n<p style=\"font-size: 9pt; font-family: Arial\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\" title=\"\" id=\"x_-1742524061OWAe55926fc-bdbd-c26a-e888-d982b6b94840\" class=\"x_-1742524061OWAAutoLink\"></a><img border=\"0\" alt=\"1696232616788_3973.jpg\" style=\"font-size: 9pt\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1782583&amp;ACTION=FILE\" />&nbsp;\n &nbsp; &nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.cepyme500.com/empresa/1566\" id=\"x_-1742524061OWAd58f9f33-7998-db01-7320-7cdd5010fc8b\" class=\"x_-1742524061OWAAutoLink\"><img border=\"0\" width=\"82\" height=\"83\" style=\"height: 83px; width: 82px\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1782584&amp;ACTION=FILE\" /></a>&nbsp;</p>\n</td>\n</tr>\n<tr>\n<td valign=\"top\" colspan=\"2\" style=\"font-size: 6pt; font-family: Arial; width: 500px; text-align: justify; color: rgb(186, 186, 186)\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</td>\n</tr>\n</tbody>\n</table>\n<br />\n<p style=\"font-size: 10pt; margin-bottom: 5pt; font-family: Arial; margin-top: 0px\"></p>\n</div>\n</div>\n</div>\n</div>",
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