#9903 · ERROR EN TRANSFERENCIA
ID interno: 10918000002499897
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
10/10/23, 10:26
Resuelto
—
Actualizado
10/10/23, 13:33
Asignado
—
Respondido
Oct 10, 2023 03:33 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenos días,
Hemos hecho una trasferencia a temporadas anteriores,y me indica que no tengo stock suficiente de un producto,al comprobarlo tengo el mismo stock que lo que voy a mandar pero me da ese error.
Adjunto foto para que lo veaís.
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
No es una incidencia de soporte, como hablamos con tienda, se ha tenido un articulo que se ha echo una devolucion, el sistema no registra la devolucion hasta que se hace el cierre
-realizar un ajuste positivo
-hacer la transferencia
-realizar un ajuste negativo
JSON crudo (detalle completo)
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