#9827 · EXT: Enfrentarse, contener y vencer al ransomware.
ID interno: 10918000002494393
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
6/10/23, 14:20
Resuelto
—
Actualizado
9/10/23, 6:49
Asignado
—
Respondido
Oct 9, 2023 08:49 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
|
||||||||||||||||||||||||||||
ATENCIÓN: Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.
Resolución
.
JSON crudo (detalle completo)
{
"id": "10918000002494393",
"sla": null,
"mode": {
"id": "10918000000008033",
"name": "E-Mail",
"internal_name": "E-Mail"
},
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"tags": [],
"group": null,
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000085001",
"name": "Cancelada",
"color": "#cacaca",
"stop_timer": false,
"in_progress": false,
"internal_name": "Canceled"
},
"is_read": true,
"subject": "EXT: Enfrentarse, contener y vencer al ransomware.",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": null,
"email_cc": [],
"email_to": [
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000000249305",
"name": "Veeam News",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "veeam_team@veeam.com",
"sms_mail": null,
"job_title": null,
"last_name": null,
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "Veeam News",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": null,
"display_id": "9827",
"is_overdue": false,
"is_trashed": false,
"message_id": "<162183360.128007383.1696601790401@abmktmail-batch1b.marketo.org>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family: "trebuchet ms", arial, helvetica, sans-serif, sans-serif; font-size: 13px\"> <div>.</div> </div>",
"submitted_by": {
"id": "10918000000167018",
"name": "Edwin Martinez",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": "680658288",
"email_id": "edwin.martinez@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Martinez",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083566992&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Edwin",
"user_scope": "internal_user",
"employee_id": "emartinez",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"submitted_on": {
"value": "1696834190727",
"display_value": "Oct 9, 2023 08:49 AM"
}
},
"technician": null,
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": null
},
"attachments": [],
"description": "\n\n\n\n\n\n\n<div id=\"x_174743907myBody\" style=\"margin: 0; padding-right: 0; padding-bottom: 0; padding-left: 0\" class=\" zm_4791474116736069767_parse_936093282568753167\">\n<div id=\"x_174743907edit_text_1\" class=\"x_174743907mktEditable\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td align=\"center\">\n<table id=\"x_174743907myContent\" align=\"center\" style=\"width: 100%; max-width: 600px\" width=\"600\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" class=\"x_174743907darkmode x_174743907p0\" style=\"background: rgb(255, 255, 255); padding: 0\">\n<div style=\"max-width: 600px; margin: 0 auto\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\">\n\n<tbody>\n<tr>\n<td class=\"x_174743907hide\" align=\"center\">\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"1\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" valign=\"bottom\">\n<div style=\"margin: 0\"><span style=\"font: 9pt Tahoma, Sans-Serif; color: rgb(35, 35, 35)\">Regístrese y consulte el programa</span>\n</div>\n<div style=\"margin: 0\"><a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_174743907mktNoTrack\" href=\"https://go.veeam.com/5-techs-data-recovery\" style=\"outline: 0; text-decoration: none\"><img style=\"display: block\" src=\"https://go.veeam.com/rs/veeam/images/indent.gif\" border=\"0\" alt=\"\" width=\"1\" height=\"1\" /></a>\n</div>\n</td>\n<td align=\"right\" valign=\"bottom\" style=\"padding-left: 20px\"><span class=\"x_174743907hidden\" style=\"font: 9pt Tahoma, Sans-Serif; color: rgb(0, 179, 54)\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: rgb(0, 179, 54); text-decoration: none; white-space: nowrap\" href=\"https://link.veeam.com/v/ODcwLUxCRy0zMTIAAAGOpFGHupxXeh0FzDfUFQeXkG-aMwHCmLCof_9imgHeh-h26Z5p_-E35EcGXPZjDppipO4s62k=\">Ver\n en un navegador</a></span> </td>\n</tr>\n<tr>\n<td colspan=\"2\" height=\"5\" style=\"height: 5px; line-height: 5px\">\n<div style=\"margin: 0; line-height: 1px\"><img style=\"display: block\" src=\"https://go.veeam.com/rs/veeam/images/indent.gif\" border=\"0\" alt=\"\" width=\"1\" height=\"1\" />\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n\n<tr>\n<td align=\"center\" style=\"background: rgb(0, 0, 0)\">\n<table border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\">\n\n<tbody>\n<tr>\n<td align=\"right\" class=\"x_174743907plr_15 x_174743907align_center\" style=\"padding: 20pt 24pt 20pt 0\">\n\n<table class=\"x_174743907w100\" width=\"89%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td align=\"center\" valign=\"top\" style=\"font-size: 0\">\n<div style=\"margin: 0; width: 100%; max-width: 210px; vertical-align: middle; padding: 8pt 0\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHuuxxtqy76VAqRQ6V4wJb2f5fqEUukXe3b5S_0iGafEybHkyl9ntZP00CwbWYvaFNY2c=\" style=\"outline: 0; text-decoration: none\"><img class=\"x_174743907fade_out x_174743907align_center\" src=\"https://go.veeam.com/rs/veeam/images/logo_veeamon_oct2023_190x68_2x.png\" width=\"190\" height=\"68\" style=\"display: block; border: 0\" alt=\"VeeamON Resiliency Summit\" /></a>\n</div>\n\n<div class=\"x_174743907w100\" style=\"margin: 0; width: 100%; max-width: 290px; vertical-align: middle; padding: 8pt 0\">\n<table class=\"x_174743907align_center\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td align=\"center\">\n<p class=\"x_174743907sup_title\" style=\"font-family: Tahoma, sans-serif; font-size: 13pt; line-height: 1.2; font-weight: 600; color: rgb(255, 255, 255); margin: 0; padding: 0\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHuuxxtqy76VAqRQ6V4wJb2f5fqEUukXe3b5S_0iGafEybHkyl9ntZP00CwbWYvaFNY2c=\" style=\"color: rgb(255, 255, 255); text-decoration: none\"><strong>24 de octubre<br />\nAmérica y Europa</strong> </a></p>\n</td>\n</tr>\n<tr>\n<td height=\"8\" style=\"height: 8px; line-height: 8px\">\n<div style=\"margin: 0; line-height: 1px\"><img src=\"https://go.veeam.com/rs/veeam/images/indent.gif\" alt=\"\" style=\"display: block\" border=\"0\" width=\"1\" height=\"1\" />\n</div>\n</td>\n</tr>\n<tr>\n<td align=\"center\">\n<p class=\"x_174743907sup_title\" style=\"font-family: Tahoma, sans-serif; font-size: 13pt; line-height: 1.2; font-weight: 600; color: rgb(255, 255, 255); margin: 0; padding: 0\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHuuxxtqy76VAqRQ6V4wJb2f5fqEUukXe3b5S_0iGafEybHkyl9ntZP00CwbWYvaFNY2c=\" style=\"color: rgb(255, 255, 255); text-decoration: none\"><strong>25 de octubre<br />\nAsia‑Pacífico</strong> </a></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n\n<tr>\n<td align=\"center\"><img src=\"https://go.veeam.com/rs/veeam/images/img_veeamon_pattern_450x28_2x.png\" class=\"x_174743907fade_out\" width=\"450\" height=\"28\" alt=\"\" style=\"display: block; border: 0 none; width: 100%; max-width: 450px; height: auto\" />\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n\n<tr>\n<td align=\"center\" style=\"background: rgb(55, 0, 255)\">\n<table border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\">\n\n<tbody>\n<tr>\n<td align=\"left\" class=\"x_174743907plr_15\" style=\"padding: 24pt 30pt\">\n<p class=\"x_174743907sup_title\" style=\"margin: 0; font-family: Tahoma, Sans-Serif; color: rgb(35, 35, 35); font-size: 16pt; line-height: 1.2\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: rgb(255, 215, 5); text-decoration: none\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHuuxxtqy76VAqRQ6V4wJb2f5fqEUukXe3b5S_0iGafEybHkyl9ntZP00CwbWYvaFNY2c=\"><strong style=\"font-weight: normal\">#VeeamONResiliencySummit</strong>\n</a></p>\n<h1 class=\"x_174743907title\" style=\"margin: 0; font-family: Tahoma, Sans-Serif; color: rgb(35, 35, 35); font-size: 30pt; line-height: 1.2; font-weight: normal\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: rgb(255, 255, 255); text-decoration: none\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHuuxxtqy76VAqRQ6V4wJb2f5fqEUukXe3b5S_0iGafEybHkyl9ntZP00CwbWYvaFNY2c=\"><strong>Enfrentarse, contener y vencer al ransomware</strong>\n</a></h1>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n\n<tr>\n<td align=\"center\" style=\"background: rgb(0, 0, 0)\">\n<table border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td align=\"center\"><img src=\"https://go.veeam.com/rs/veeam/images/img_veeamon_pattern_450x28_2x.png\" class=\"x_174743907fade_out\" width=\"450\" height=\"28\" alt=\"\" style=\"display: block; border: 0 none; width: 100%; max-width: 450px; height: auto\" />\n</td>\n</tr>\n<tr>\n<td align=\"center\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHuuxxtqy76VAqRQ6V4wJb2f5fqEUukXe3b5S_0iGafEybHkyl9ntZP00CwbWYvaFNY2c=\" style=\"outline: 0; text-decoration: none\"><img src=\"https://go.veeam.com/rs/veeam/images/img_veeamon_register_448x24_2x.gif\" class=\"x_174743907fade_out\" width=\"448\" height=\"28\" alt=\"\" style=\"display: block; border: 0 none; width: 100%; max-width: 448px; height: auto\" />\n</a></td>\n</tr>\n<tr>\n<td class=\"x_174743907plr_15\" align=\"left\" style=\"padding: 24pt 30pt\">\n<p style=\"margin: 0 0 32px; font-family: Tahoma, Sans-Serif; color: rgb(255, 255, 255); font-size: 12pt; line-height: 20px\">\nHola: </p>\n<p style=\"margin: 0 0 32px; font-family: Tahoma, Sans-Serif; color: rgb(255, 255, 255); font-size: 12pt; line-height: 20px\">\nLa cuenta atrás para el evento <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHuuxxtqy76VAqRQ6V4wJb2f5fqEUukXe3b5S_0iGafEybHkyl9ntZP00CwbWYvaFNY2c=\" style=\"color: rgb(0, 208, 95); text-decoration: none\">\nVeeamON Resiliency Summit</a> (en Inglés) ha comenzado. Únase a veteranos y expertos técnicos del sector de la seguridad en este evento virtual a nivel mundial que no se puede perder.</p>\n<div class=\"x_174743907align_center\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHuuxxtqy76VAqRQ6V4wJb2f5fqEUukXe3b5S_0iGafEybHkyl9ntZP00CwbWYvaFNY2c=\" class=\"x_174743907cta\" style=\"background-color: rgb(0, 208, 95); font-size: 12pt; font-family: Tahoma, sans-serif; text-decoration: none; padding: 9pt 15pt; color: rgb(0, 0, 0); text-transform: uppercase\"><span style=\"\"><span class=\"x_174743907gmail-screen\"><strong class=\"x_174743907gmail-difference\">REGÍSTRESE\n AHORA </strong></span></span></a></div>\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td height=\"32\" style=\"height: 32px; line-height: 32px\">\n<div style=\"margin: 0; line-height: 1px\"><img src=\"https://go.veeam.com/rs/veeam/images/indent.gif\" alt=\"\" style=\"display: block\" border=\"0\" width=\"1\" height=\"1\" />\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n<p style=\"margin: 0 0 32px; font-family: Tahoma, Sans-Serif; color: rgb(255, 255, 255); font-size: 12pt; line-height: 20px\">\n<strong>Descubrirá ...</strong> </p>\n<ul style=\"margin-top: 0; margin-bottom: 0; padding-top: 0; padding-bottom: 0; font-size: 16pt; color: rgb(255, 255, 255)\">\n<li style=\"margin-bottom: 0\">\n<p style=\"margin: 0 0 20px; font-family: Tahoma, Sans-Serif; color: rgb(255, 255, 255); font-size: 12pt; line-height: 20px\">\nEl punto de vista de un funcionario de la <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHuuxxtqy76VAqRQ6V4wJb2f5fqEUukXe3b5S_0iGafEybHkyl9ntZP00CwbWYvaFNY2c=\" style=\"color: rgb(0, 208, 95); text-decoration: none\">\nAgencia Nacional de Inteligencia de los Estados Unidos</a> sobre el estado del ransomware.</p>\n</li><li style=\"margin-bottom: 0\">\n<p style=\"margin: 0 0 20px; font-family: Tahoma, Sans-Serif; color: rgb(255, 255, 255); font-size: 12pt; line-height: 20px\">\nCómo pueden colaborar los departamentos de TI y de seguridad. </p>\n</li><li style=\"margin-bottom: 0\">\n<p style=\"margin: 0 0 20px; font-family: Tahoma, Sans-Serif; color: rgb(255, 255, 255); font-size: 12pt; line-height: 20px\">\nTodo sobre las últimas características de seguridad y detección de malware y ciberamenazas de la próxima actualización de Veeam<sup>®</sup> Data Platform, que incluye la nueva versión V12.1.\n</p>\n</li><li style=\"margin-bottom: 0\">\n<p style=\"margin: 0 0 32px; font-family: Tahoma, Sans-Serif; color: rgb(255, 255, 255); font-size: 12pt; line-height: 20px\">\ny ¡mucho más!</p>\n</li></ul>\n<p style=\"margin: 0 0 32px; font-family: Tahoma, Sans-Serif; color: rgb(255, 255, 255); font-size: 12pt; line-height: 20px\">\n<strong>Fecha del evento</strong> </p>\n<ul style=\"margin-top: 0; margin-bottom: 0; padding-top: 0; padding-bottom: 0; font-size: 16pt; color: rgb(255, 255, 255)\">\n<li style=\"margin-bottom: 0\">\n<p style=\"margin: 0 0 20px; font-family: Tahoma, Sans-Serif; color: rgb(255, 255, 255); font-size: 12pt; line-height: 20px\">\n24 de octubre (América y Europa) </p>\n</li><li style=\"margin-bottom: 0\">\n<p style=\"margin: 0 0 32px; font-family: Tahoma, Sans-Serif; color: rgb(255, 255, 255); font-size: 12pt; line-height: 20px\">\n25 de octubre (Asia-Pacífico) </p>\n</li></ul>\n<p style=\"margin: 0; font-family: Tahoma, Sans-Serif; color: rgb(255, 255, 255); font-size: 12pt; line-height: 20px\">\nNos vemos allí,<br />\nEl equipo de Veeam </p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n\n<tr>\n<td align=\"center\" style=\"background: rgb(80, 88, 97)\">\n<table border=\"0\" width=\"100%\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td class=\"x_174743907plr_15\" align=\"left\" style=\"padding: 12pt 30pt\">\n<table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td align=\"left\" valign=\"top\" style=\"font-size: 0\">\n<div class=\"x_174743907hide\" style=\"margin: 0; width: 100%; max-width: 245px; vertical-align: top; padding: 12pt 0\">\n<img class=\"x_174743907fade_out\" style=\"display: block; border: 0\" width=\"150\" height=\"122\" src=\"https://go.veeam.com/rs/870-LBG-312/images/img_veeamon_pattern_footer_150x122_2x.png\" alt=\"\" />\n</div>\n\n<div class=\"x_174743907w100\" style=\"margin: 0; width: 100%; max-width: 240px; vertical-align: top; padding: 12pt 0\">\n<div style=\"margin-bottom: 32px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHuuxxtqy76VAqRQ6V4wJb2f5fqEUukXe3b5S_0iGafEybHkyl9ntZP00CwbWYvaFNY2c=\" style=\"outline: 0; text-decoration: none\"><img class=\"x_174743907fade_out x_174743907align_center\" src=\"https://go.veeam.com/rs/veeam/images/logo_veeamon_oct2023_185x63_2x.png\" width=\"185\" height=\"63\" style=\"display: block; border: 0\" alt=\"VeeamON Resiliency Summit\" /></a>\n</div>\n<div class=\"x_174743907align_center\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHuuxxtqy76VAqRQ6V4wJb2f5fqEUukXe3b5S_0iGafEybHkyl9ntZP00CwbWYvaFNY2c=\" class=\"x_174743907cta\" style=\"background-color: rgb(0, 208, 95); font-size: 12pt; font-family: Tahoma, sans-serif; text-decoration: none; padding: 9pt 15pt; color: rgb(0, 0, 0); text-transform: uppercase\"><span style=\"\"><span class=\"x_174743907gmail-screen\"><strong class=\"x_174743907gmail-difference\">REGÍSTRESE\n AHORA</strong></span></span>\n</a></div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n\n<tr>\n<td height=\"28\" style=\"height: 28px\">\n<div style=\"margin: 0; line-height: 0\"><img style=\"display: block\" src=\"https://go.veeam.com/rs/veeam/images/indent.gif\" border=\"0\" alt=\"\" width=\"1\" height=\"1\" />\n</div>\n</td>\n</tr>\n<tr>\n<td align=\"center\">\n<table width=\"294\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"table-layout: fixed; width: 100%; max-width: 294px\">\n<tbody>\n<tr>\n<td align=\"center\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"outline: 0; text-decoration: none\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHunLuy6VYEeLJT70gYqIwUQCxHFNv01kuI2h1rZz9LaO8BO8ycj75o8I-IaQS40ctOIQ=\"><img style=\"display: block; border: 0\" src=\"https://go.veeam.com/rs/veeam/images/icon_twitter_24x24_2x.png\" alt=\"\" width=\"24\" height=\"24\" />\n</a></td>\n<td align=\"center\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"outline: 0; text-decoration: none\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHupNaacj003Bvz2tdnJUBZi4hnh-Pq9rfLH6l7_g40mLHs8vJqzEo1bC7Khkvhl48pCE=\"><img style=\"display: block; border: 0\" src=\"https://go.veeam.com/rs/veeam/images/icon_fb_24x24_2x.png\" alt=\"\" width=\"24\" height=\"24\" />\n</a></td>\n<td align=\"center\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"outline: 0; text-decoration: none\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHusObr50GnI-EE8-NtIGo_ABO3CUOfemOfiFcmzYZG9wpeaeW0mV7Bw1J_Bt3r_jS3is=\"><img style=\"display: block; border: 0\" src=\"https://go.veeam.com/rs/veeam/images/icon_linkedin_24x24_2x.png\" alt=\"\" width=\"24\" height=\"24\" />\n</a></td>\n<td align=\"center\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"outline: 0; text-decoration: none\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHutgnpjjwMh2Y5uT8z1JyLBR1UTwCZIeqvD6ZxnN6JreVlPkpUV19542HuYLX3jTPZ6Q=\"><img style=\"display: block; border: 0\" src=\"https://go.veeam.com/rs/veeam/images/icon_veeam_24x24_2x.png\" alt=\"\" width=\"24\" height=\"24\" />\n</a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n<tr>\n<td height=\"26\" style=\"height: 26px\">\n<div style=\"margin: 0; line-height: 0\"><img style=\"display: block\" src=\"https://go.veeam.com/rs/veeam/images/indent.gif\" border=\"0\" alt=\"\" width=\"1\" height=\"1\" />\n</div>\n</td>\n</tr>\n<tr>\n<td align=\"center\">\n<div style=\"margin: 0 3px 5px; font: 9pt Tahoma, Tahoma, Sans-Serif; color: rgb(153, 153, 153)\">\nVeeam respeta su privacidad. Consulte nuestra <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_174743907link\" style=\"color: rgb(0, 179, 54); text-decoration: none\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHuj5fdoXlTM22zVBax_UnPpx7g_M_vWV-I782wgwwEMlopojiUMDizc1zg2tyR8SUW0k=\">\nDeclaración de privacidad online</a>. </div>\n<p style=\"margin: 5px 3px 15px; font: 9pt Tahoma, Tahoma, Sans-Serif; color: rgb(153, 153, 153)\">\nCambie sus <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: rgb(0, 179, 54); text-decoration: none\" class=\"x_174743907mktNoTrack x_174743907link\" href=\"https://go.veeam.com/subscription-preferences?mkt_tok=ODcwLUxCRy0zMTIAAAGOpFGHu2qv7y0dg-C4G1sCzSj5LbpueQX0UxZ4dpH2kvoo4MwN6ErOrTDJCODbHxAT8y725pptfaj-qmzM2E4PPakusLDOwZA3MTHko8kN5tDkM7rpwdk&DynamicEmail=soporte@browniespain.com#es\">\npreferencias de suscripción</a> o <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"color: rgb(0, 179, 54); text-decoration: none\" class=\"x_174743907mktNoTrack x_174743907link\" href=\"https://go.veeam.com/unsubscribe?mkt_tok=ODcwLUxCRy0zMTIAAAGOpFGHu2qv7y0dg-C4G1sCzSj5LbpueQX0UxZ4dpH2kvoo4MwN6ErOrTDJCODbHxAT8y725pptfaj-qmzM2E4PPakusLDOwZA3MTHko8kN5tDkM7rpwdk&DynamicEmail=soporte@browniespain.com#es\">\ncancele la suscripción</a> a las comunicaciones de Veeam. </p>\n</td>\n</tr>\n\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<div style=\"margin: 0\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHujoJZIT3b50SdNKh33yCVI6j49lw2s9B8Iga5FaLlsWZ8txmxWAxMeqlCItTecB54LQ=\" style=\"outline: 0; text-decoration: none\"><img style=\"display: block\" src=\"https://go.veeam.com/rs/veeam/images/indent.gif\" border=\"0\" alt=\"\" width=\"1\" height=\"1\" /></a>\n</div>\n</div>\n\n<div id=\"x_174743907_t\"></div>\n<img src=\"https://woe838bw.emltrk.com/v2/woe838bw?i=48261108\" width=\"1\" height=\"1\" border=\"0\" alt=\"\" />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://link.veeam.com/ODcwLUxCRy0zMTIAAAGOpFGHup5nSqx7X9R0rfXLJfxmkr4mdUQGJ54RsKkhszAsw2IsGHOz8ewCz9KW7BMl7No9VBs=\">\n</a><img src=\"https://link.veeam.com/trk?t=1&mid=ODcwLUxCRy0zMTIAAAGOpFGHulotO3PObtV6OmJsFjyPkjqpDFV6PBxxGIJ7lvzHK-ep_8Ob2YyDbXASJtblJM7Zmc1H4lSpg_XaU8vEP1b2XYMljZJUBUpZ0abGernAOB6RBcHwrz27ZaBYgWg4mJWaAIryi_seppw3yyUoXnDaFhQXMMCb\" width=\"1\" height=\"1\" style=\"display: none\" alt=\"\" />\n \n<p></p>\n<div style=\"background-color: rgb(255, 235, 156); width: 100%; border-style: solid; border-color: rgb(156, 101, 0); border-width: 1pt; padding: 2pt; font-size: 10pt; line-height: 12pt; font-family: Calibri; color: Black; text-align: left\">\n<span style=\"color: rgb(156, 101, 0)\">ATENCIÓN:</span> Este correo electrónico se envió desde fuera de la organización. No haga clic en enlaces ni abra archivos adjuntos a menos que reconozca al remitente y sepa que el contenido es seguro.</div>\n<br />\n<p></p>\n </div>",
"display_key": {
"value": "9827",
"display_value": "9827"
},
"due_by_time": null,
"is_reopened": false,
"maintenance": null,
"subcategory": null,
"created_time": {
"value": "1696602011639",
"display_value": "Oct 6, 2023 04:20 PM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "0",
"assigned_time": null,
"resolved_time": null,
"completed_time": null,
"responded_time": {
"value": "1696834190727",
"display_value": "Oct 9, 2023 08:49 AM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1696834190727",
"display_value": "Oct 9, 2023 08:49 AM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [],
"has_linked_requests": false,
"notification_status": null,
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": null,
"request_template_checklist_ids": []
}