#8916 · Re: [solicitud con ID :##8310##] : Error lectura etiquetas nueva colección

ID interno: 10918000002299327

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

—

Subcategoría

—

Tipo

Incidencia

Canal

E-Mail

SLA

—

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Paula Gonzalez

Técnico

—

Departamento

Tiendas

Request Type

Incidencia

Creado

4/9/23, 18:24

Resuelto

—

Actualizado

5/9/23, 14:51

Asignado

—

Respondido

Sep 5, 2023 04:51 PM

Completado

—

First resp. due

—

Due by

—

Tiempo de resolución

—

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Hola chicos,

Con respecto a este tema que había quedado parado, hemos vuelto a encontrarnos etiquetas con error de impresión las cuales no podemos escanear.

Adjunto dos etiquetas donde se puede apreciar que el código de barras esta superpuesto y por tanto como os digo es imposible escanearlo.

Como ya os comente no sucede en modelos completos, si no en ciertas etiquetas aleatorias.

Pongo en copia a logística también para que estén al tanto del error.


image0.jpegimage1.jpeg

Gracias,
Un saludo 

Paula González
Store Manager ECI Gijón
675 646 032 


El 10 ago 2023, a las 14:10, Soporte <soporte@browniespain.com> escribió:


Hola Paula Gonzalez,

Si os vuelve a pasar algun error de lectura, intentar hacer una foto o darnos algun ejemplo con el cual nosotros podamos investigar un poco mas.   Hacer una foto del error y de la etiqueta que no os dejo hacer la lectura para que lo revisemos.

De momento, cierro esta incidencia ya que no podemos continuar con esta revision.

Un Saludo
Edwin



Descripción de la solicitud

Título : Error lectura etiquetas nueva colección
Descripción :
Hola chicos,

En varias tiendas hemos detectado que, en muchas de las etiquetas de las prendas de nueva colección, el código de barras tiene algún error, intuimos que, de impresión, y no es posible leerlas con las pistolas. 

Esto nos supone un atraso a la hora de cobrar, ya que perdemos tiempo intentando leerlas para finalmente tener que acabar leyendo la etiqueta interna de las prendas.

Ahora mismo no puedo daros un ejemplo concreto, por que no se trata de modelos completos, si no de artículos sueltos.

Os avisamos para que podáis revisar si está habiendo algún problema con la impresión y evitar que continue sucediendo.

Gracias,
Un saludo 


Saludos.
El Equipo IT


Equipo IT


1691669430986007_308003783.png 1691669431062004_941228446.png 1691669431101002_308003783.png 1691669431150000_941228446.png

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
www.browniespain.com

1691669431187000_308003783.png     1691669431270000_941228446.png 

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

NOTA: Esto es un envío automático. Por favor, no respondas a este correo.






Resolución

Nos es un incidencia que deba intervenir IT.
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    "content": "<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, sans-serif; font-size: 13px\"> <div>Nos es un incidencia que deba intervenir IT.</div> </div>",
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  "description": "\n\n<div dir=\"auto\">\n<span style=\"color: rgb(0, 0, 0)\">Hola chicos,</span>\n<div style=\"color: rgb(0, 0, 0)\"><br />\n</div>\n<div style=\"color: rgb(0, 0, 0)\">Con respecto a este tema que había quedado parado, hemos vuelto a encontrarnos etiquetas con error de impresión las cuales no podemos escanear.</div>\n<div style=\"color: rgb(0, 0, 0)\"><br />\n</div>\n<div style=\"color: rgb(0, 0, 0)\">Adjunto dos etiquetas donde se puede apreciar que el código de barras esta superpuesto y por tanto como os digo es imposible escanearlo.</div>\n<div style=\"color: rgb(0, 0, 0)\"><br />\n</div>\n<div style=\"color: rgb(0, 0, 0)\">Como ya os comente no sucede en modelos completos, si no en ciertas etiquetas aleatorias.</div>\n<div style=\"color: rgb(0, 0, 0)\"><br />\n</div>\n<div style=\"color: rgb(0, 0, 0)\">Pongo en copia a logística también para que estén al tanto del error.</div>\n<div style=\"color: rgb(0, 0, 0)\"><br />\n</div>\n<div style=\"color: rgb(0, 0, 0)\"><br />\n</div>\n<div style=\"color: rgb(0, 0, 0)\"><img alt=\"image0.jpeg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1594394&amp;ACTION=FILE\" /><img alt=\"image1.jpeg\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1594395&amp;ACTION=FILE\" /></div>\n<div style=\"color: rgb(0, 0, 0)\"><br />\n</div>\n<div style=\"color: rgb(0, 0, 0)\">Gracias,</div>\n<div style=\"color: rgb(0, 0, 0)\">Un saludo&nbsp;</div>\n<br />\n<div dir=\"ltr\">Paula González\n<div>Store Manager ECI Gijón</div>\n<div>675 646 032&nbsp;</div>\n<div><br />\n</div>\n</div>\n<div dir=\"ltr\"><br />\n<blockquote>El 10 ago 2023, a las 14:10, Soporte &lt;soporte@browniespain.com&gt; escribió:<br />\n<br />\n</blockquote>\n</div>\n<blockquote>\n<div dir=\"ltr\">\n<div><span class=\"x_284214945colour\" style=\"color: rgb(0, 0, 204)\"><b>Hola Paula Gonzalez,</b></span><span class=\"x_284214945colour\" style=\"color: rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_284214945colour\" style=\"color: rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_284214945colour\" style=\"color: rgb(0, 0, 204)\"><b>Si os vuelve a pasar algun error de lectura, intentar hacer una foto o darnos algun ejemplo con el cual nosotros podamos investigar un poco mas.&nbsp; &nbsp;Hacer una foto del error y de la etiqueta que no os\n dejo hacer la lectura para que lo revisemos.</b></span><span class=\"x_284214945colour\" style=\"color: rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_284214945colour\" style=\"color: rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_284214945colour\" style=\"color: rgb(0, 0, 204)\"><b>De momento, cierro esta incidencia ya que no podemos continuar con esta revision.</b></span><span class=\"x_284214945colour\" style=\"color: rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_284214945colour\" style=\"color: rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_284214945colour\" style=\"color: rgb(0, 0, 204)\"><b>Un Saludo</b></span><span class=\"x_284214945colour\" style=\"color: rgb(0, 0, 204)\"><b><br />\n</b></span></div>\n<div><span class=\"x_284214945colour\" style=\"color: rgb(0, 0, 204)\"><b>Edwin</b></span></div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_284214945null\" />\n<br />\n</div>\n<div><b><u><span class=\"x_284214945font\" style=\"font-family: verdana, sans-serif\">Descripción de la solicitud</span></u></b><br />\n</div>\n<div><br />\n</div>\n<div><span class=\"x_284214945font\" style=\"font-family: verdana, sans-serif\">Título : <b>Error lectura etiquetas nueva colección</b>\n</span><br />\n</div>\n<div><span class=\"x_284214945font\" style=\"font-family: verdana, sans-serif\">\n<div>Descripción : <br />\n</div>\n<div dir=\"ltr\" class=\" zm_3924059738138621605_parse_-6934151254283700622\">\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\nHola chicos,<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\n<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\nEn varias tiendas hemos detectado que, en muchas de las etiquetas de las prendas de nueva colección, el código de barras tiene algún error, intuimos que, de impresión, y no es posible leerlas con las pistolas.&nbsp;<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\n<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\nEsto nos supone un atraso a la hora de cobrar, ya que perdemos tiempo intentando leerlas para finalmente tener que acabar leyendo la etiqueta interna de las prendas.<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\n<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\nAhora mismo no puedo daros un ejemplo concreto, por que no se trata de modelos completos, si no de artículos sueltos.<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\n<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\nOs avisamos para que podáis revisar si está habiendo algún problema con la impresión y evitar que continue sucediendo.<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\n<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\nGracias,<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\nUn saludo&nbsp;<br />\n</div>\n</div>\n</span></div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_284214945null\" />\n<br />\n</div>\n<div><span class=\"x_284214945font\" style=\"font-family: verdana, sans-serif\">Saludos.</span><br />\n</div>\n<div><span class=\"x_284214945font\" style=\"font-family: verdana, sans-serif\">El Equipo IT</span><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<table class=\"x_MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"font-style: normal; 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font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_284214945colour\" style=\"color: blue\"><span class=\"x_284214945font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 9pt\"><img alt=\"1691669430986007_308003783.png\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1594396&amp;ACTION=FILE\" /></span></span></span></a><span class=\"x_284214945colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"x_284214945font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_284214945colour\" style=\"color: blue\"><span class=\"x_284214945font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 9pt\"><img alt=\"1691669431062004_941228446.png\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1594397&amp;ACTION=FILE\" /></span></span></span></a><span class=\"x_284214945colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"x_284214945font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_284214945colour\" style=\"color: blue\"><span class=\"x_284214945font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 9pt\"><img alt=\"1691669431101002_308003783.png\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1594398&amp;ACTION=FILE\" /></span></span></span></a><span class=\"x_284214945colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"x_284214945font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_284214945colour\" style=\"color: blue\"><span class=\"x_284214945font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 9pt\"><img alt=\"1691669431150000_941228446.png\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1594399&amp;ACTION=FILE\" /></span></span></span></a></span></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"white-space: normal; width: 202.5pt; border-top: none; border-right: none; border-bottom: none; border-left: 1pt solid rgb(61, 61, 63); padding: 0cm 0cm 0cm 15pt\">\n<p class=\"x_MsoNormal\" style=\"margin: 0cm\"><span class=\"x_284214945font\" style=\"font-family: Calibri, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 11pt\"><span class=\"x_284214945colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"x_284214945font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 9pt\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_284214945colour\" style=\"color: rgb(155, 155, 155)\"><span class=\"x_284214945font\" style=\"font-family: inherit\"><span class=\"x_284214945size\" style=\"font-size: inherit\">www.browniespain.com</span></span></span></a></span></span></span></span></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"white-space: normal; width: 375pt; padding: 0cm\">\n<p class=\"x_MsoNormal\" style=\"margin: 0cm\"><span class=\"x_284214945font\" style=\"font-family: Calibri, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 11pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_284214945colour\" style=\"color: blue\"><span class=\"x_284214945font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 9pt\"><img alt=\"1691669431187000_308003783.png\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1594400&amp;ACTION=FILE\" /></span></span></span></a><span class=\"x_284214945colour\" style=\"color: inherit\"><span class=\"x_284214945font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 9pt\">&nbsp;\n &nbsp; &nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_284214945colour\" style=\"color: blue\"><span class=\"x_284214945font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 9pt\"><img alt=\"1691669431270000_941228446.png\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1594401&amp;ACTION=FILE\" /></span></span></span></a><span class=\"x_284214945colour\" style=\"color: inherit\"><span class=\"x_284214945font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 9pt\">&nbsp;</span></span></span></span></span><br />\n</p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"white-space: normal; width: 375pt; padding: 0cm\">\n<p class=\"x_MsoNormal\" style=\"margin: 0cm; text-align: justify\"><span class=\"x_284214945font\" style=\"font-family: Calibri, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 11pt\"><span class=\"x_284214945colour\" style=\"color: rgb(186, 186, 186)\"><span class=\"x_284214945font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 6pt\">La\n información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico<span>&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_284214945colour\" style=\"color: rgb(5, 99, 193)\"><span class=\"x_284214945font\" style=\"font-family: inherit\"><span class=\"x_284214945size\" style=\"font-size: inherit\">personal@browniespain.com</span></span></span></a><span>&nbsp;</span>Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span></span></span></span><br />\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n<div><br />\n</div>\n<div><b style=\"color: rgb(32, 31, 30); font-size: 15px; font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255)\"><span class=\"x_284214945colour\" style=\"color: inherit\"><span class=\"x_284214945font\" style=\"font-family: verdana, sans-serif\"><span class=\"x_284214945size\" style=\"font-size: 13px\">NOTA:</span></span></span></b><span class=\"x_284214945highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"x_284214945colour\" style=\"color: rgb(32, 31, 30)\"><span class=\"x_284214945font\" style=\"font-family: verdana, sans-serif\"><span><span class=\"x_284214945size\" style=\"font-size: 13px\">&nbsp;</span></span><span class=\"x_284214945size\" style=\"font-size: 13px\">Esto\n es un envío automático. Por favor, no respondas a este correo.</span></span></span></span><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div>\n<div><br />\n</div>\n<div><br />\n</div>\n</div>\n<div><br />\n</div>\n<br />\n</div>\n</blockquote>\n</div>",
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