#8762 · RE: Recepciones de Mercancía - Incidencia envió Incompleto de unidades a Nedap \\ Merchandise Reception - Incidence : Incomplete sent of boxes to Nedap

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      "id": "10918000000168026"
    }
  },
  "display_id": "8762",
  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<AM8P195MB10095ADA1AA3FD015441016EFFE7A@AM8P195MB1009.EURP195.PROD.OUTLOOK.COM>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, sans-serif; font-size: 13px\"> <div>No es una incidencia de IT</div> </div>",
    "submitted_by": {
      "id": "10918000000167008",
      "name": "Sergio Marqués",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": null,
      "email_id": "sergio.marques@browniespain.com",
      "sms_mail": null,
      "job_title": "ERP Technician",
      "last_name": "Marqués",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083479533&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Sergio",
      "user_scope": "internal_user",
      "employee_id": "smarques",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": "0",
      "is_technician": true
    },
    "submitted_on": {
      "value": "1693309269249",
      "display_value": "Aug 29, 2023 01:41 PM"
    }
  },
  "technician": null,
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
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  "attachments": [],
  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_3201969398305374826_parse_6315630896763005966\">\n<div class=\"x_-138950936WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Hola,</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Entiendo que es <a target=\"_blank\" rel=\"noopener noreferrer\" id=\"x_-138950936OWAAM9AB461E9D1104D37A9CC6CF170B584AC\" href=\"mailto:soporte@browniespain.com\">\n<span style=\"font-family: Calibri, sans-serif; text-decoration: none\">@Soporte</span></a> quien debe ayudaros.</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<div>\n<p class=\"MsoNormal\"><span style=\"\">Un saludo,</span><span style=\"font-size: 10pt; font-family: Arial, sans-serif\">&nbsp;</span></p>\n<p style=\"margin-top: 0cm\"><span style=\"font-size: 10pt; font-family: Arial, sans-serif\">&nbsp;</span></p>\n<table class=\"x_-138950936MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width: 375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width: 172.5pt; padding: 0cm 0cm 0cm 0cm\">\n<p><strong><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">Cecilia Cano</span></strong><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"><br />\n</span><span style=\"font-size: 8pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">Head of Operations &amp; Logistics</span><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"><br />\n<br />\n</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1875in; height: 0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1573088&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1875in; height: 0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1573089&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1875in; height: 0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1573090&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1875in; height: 0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1573091&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width: 202.5pt; border: none; border-left: solid rgb(61, 61, 63) 1pt; padding: 0cm 0cm 0cm 15pt\">\n<p><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n+34&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: rgb(61, 61, 63)\">618904584</span></a><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"color: rgb(155, 155, 155)\">www.browniespain.com</span></a>\n</span><span style=\"font-size: 9pt; font-family: Arial, sans-serif\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width: 3.9062in; height: 1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1573092&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif\">&nbsp;\n &nbsp; &nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: blue; text-decoration: none\"><img border=\"0\" width=\"82\" height=\"83\" style=\"width: 0.8541in; height: 0.8645in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1573093&amp;ACTION=FILE\" /></span></a><span style=\"font-size: 9pt; font-family: Arial, sans-serif\">&nbsp;</span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p class=\"MsoNormal\" style=\"text-align: justify\"><span style=\"font-size: 6pt; font-family: Arial, sans-serif; color: rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial\n y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos\n exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo\n su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje\n al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva\n el mensaje original a la dirección arriba mencionada.</span></p>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b>De:</b> Rambla Catalunya &lt;ramblacatalunya@browniespain.com&gt;\n<br />\n<b>Enviado el:</b> martes, 29 de agosto de 2023 13:09<br />\n<b>Para:</b> Logistica &lt;logistica@browniespain.com&gt;<br />\n<b>CC:</b> Patricia Rodriguez &lt;patricia.rodriguez@browniespain.com&gt;<br />\n<b>Asunto:</b> RV: Recepciones de Mercancía - Incidencia envió Incompleto de unidades a Nedap \\\\ Merchandise Reception - Incidence : Incomplete sent of boxes to Nedap</p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\"><span style=\"\">Chicos, me podéis llamar a Rambla??</span></p>\n<p class=\"MsoNormal\"><span style=\"\">No entiendo lo que le habéis dicho a mis chicas de que &nbsp;me ponga en contacto con logista cuando pone esto en este email de bajo (ROJO)</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Me podeis por favor llamar la tienda soy Carla</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b>De:</b> IT &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:it@browniespain.com\">it@browniespain.com</a>&gt;\n<br />\n<b>Enviado el:</b> viernes, 25 de agosto de 2023 10:37<br />\n<b>Para:</b> Tiendas &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:tiendas@browniespain.com\">tiendas@browniespain.com</a>&gt;<br />\n<b>CC:</b> Store Managers &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:storemanagers@browniespain.com\">storemanagers@browniespain.com</a>&gt;; Area Manager &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:areamanager@browniespain.com\">areamanager@browniespain.com</a>&gt;; Luis Boix &lt;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:luis.boix@browniespain.com\">luis.boix@browniespain.com</a>&gt;<br />\n<b>Asunto:</b> Recepciones de Mercancía - Incidencia envió Incompleto de unidades a Nedap \\\\ Merchandise Reception - Incidence : Incomplete sent of boxes to Nedap</p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">Hola</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">Buenos Días</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">Algunas tiendas nos han reportado que en vuestras validaciones de mercancía del día de hoy. Estáis teniendo artículos en Nedap como &quot;Artículos Inesperados&quot;</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">Haciendo una revisión, hemos visto que los artículos inesperados, son artículos que pertenecen a vuestras cajas ya que no</span><span class=\"x_-138950936contentpasted1\"><span style=\"color: rgb(36, 36, 36)\">&nbsp;</span></span><span style=\"color: rgb(36, 36, 36)\">se\n está enviando a Nedap el contenido completo de los PT y unidades que componen vuestras cajas.</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color: red\">Si tenéis esta incidencia en vuestra recepción. Revisar que habéis seleccionado todos los albaranes y validar la mercancía con los &quot;Artículos Inesperados&quot;</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: red\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: red\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color: red; background: rgb(255, 255, 128)\">No es necesario que hagáis un ajuste Positivo</span><span style=\"color: red\"> para añadir los artículos &quot;Recibidos sin aviso de envió&quot; . Aunque en Nedap no se esté enviando el contenido completo\n de las cajas, si el sistema detecta que los artículos &quot;recibido sin aviso de envió&quot; pertenecen a las cajas se añade el Stock a vuestro sistema.&nbsp;</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: red\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: red\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"color: red\">Enviar un correo a Soporte si habéis tenido esta incidencia y&nbsp; para que revisemos que los artículos &quot;Recibidos sin aviso de envió&quot; se añadieron a vuestro Stock.</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: red\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: red\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">Estamos revisando esta incidencia para que sea resuelta en la brevedad posible.&nbsp;</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">--------------------------------------</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">Hello&nbsp;</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">Good morning&nbsp;</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">Some stores have reported to us that in your merchandise validations today. You are having articles in Nedap as &quot;Unexpected Articles&quot;</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">&nbsp;Doing a review, we have seen that the unexpected items are items that belong to your boxes since the complete content of the PT and units that make up your boxes is not being sent to Nedap.&nbsp;</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">If you have this incident at your reception. Check that you have selected all the delivery notes and validate the merchandise with the &quot;Unexpected Items&quot; .<span style=\"background: rgb(255, 255, 128)\">&nbsp;</span></span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black; background: rgb(255, 255, 128)\">You do not need to make a Positive adjustment</span><span style=\"font-size: 12pt; color: black\"> to add the &quot;Received without shipping notice&quot; items. Although Nedap is not sending\n the full content of the boxes, if the system detects that the items &quot;received without shipping notice&quot; belong to the boxes, the Stock is added to your system.&nbsp;</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">Send an email to Support if you have had this incident and for us to check that the &quot;Received without shipping notice&quot; items were added to your Stock.</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">We are reviewing this incident so that it can be resolved as soon as possible.</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\">&nbsp;</span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">Un Saludo</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">Equipo IT</span><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\"></span></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: Aptos, sans-serif; color: black\">&nbsp;</span></p>\n</div>\n<div id=\"x_-138950936Signature\">\n<div>\n<p><span style=\"font-size: 10pt; font-family: Arial, sans-serif\">&nbsp;</span></p>\n</div>\n</div>\n</div>\n</div>\n</div>",
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  "due_by_time": null,
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    "value": "1693308163764",
    "display_value": "Aug 29, 2023 01:22 PM"
  },
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  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "0",
  "assigned_time": null,
  "resolved_time": null,
  "completed_time": null,
  "responded_time": {
    "value": "1693309234898",
    "display_value": "Aug 29, 2023 01:40 PM"
  },
  "approval_status": null,
  "has_attachments": false,
  "unreplied_count": 0,
  "last_updated_time": {
    "value": "1693309269260",
    "display_value": "Aug 29, 2023 01:41 PM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [
    "logistica@browniespain.com",
    "patricia.rodriguez@browniespain.com",
    "ramblacatalunya@browniespain.com"
  ],
  "has_linked_requests": false,
  "notification_status": "TECH_REPLY",
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