#8310 · Error lectura etiquetas nueva colección
ID interno: 10918000002153855
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Abisma (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
10/8/23, 10:40
Resuelto
—
Actualizado
10/8/23, 12:11
Asignado
—
Respondido
Aug 10, 2023 02:10 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Hola chicos,
En varias tiendas hemos detectado que, en muchas de las etiquetas de las prendas de nueva colección, el código de barras tiene algún error, intuimos que, de impresión, y no es posible leerlas con las pistolas.
Esto nos supone un atraso a la hora de cobrar, ya que perdemos tiempo intentando leerlas para finalmente tener que acabar leyendo la etiqueta interna de las prendas.
Ahora mismo no puedo daros un ejemplo concreto, por que no se trata de modelos completos, si no de artículos sueltos.
Os avisamos para que podáis revisar si está habiendo algún problema con la impresión y evitar que continue sucediendo.
Gracias,
Un saludo
Resolución
Solcitud de soporte Cancelada.
Las tiendas nos enviaran ejemplos de etiquetas que no lee el lector.
Edwin
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"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family: "trebuchet ms", arial, helvetica, sans-serif, sans-serif; font-size: 13px\"> <div><b><span class=\"colour\" style=\"color: rgb(0, 0, 204)\">Solcitud de soporte Cancelada.</span><span class=\"colour\" style=\"color: rgb(0, 0, 204)\"><br /></span></b></div><div><b><span class=\"colour\" style=\"color: rgb(0, 0, 204)\"><br /></span></b></div><div><b><span class=\"colour\" style=\"color: rgb(0, 0, 204)\">Las tiendas nos enviaran ejemplos de etiquetas que no lee el lector.</span><span class=\"colour\" style=\"color: rgb(0, 0, 204)\"><br /></span></b></div><div><b><span class=\"colour\" style=\"color: rgb(0, 0, 204)\"><br /></span></b></div><div><b><span class=\"colour\" style=\"color: rgb(0, 0, 204)\"><br /></span></b></div><div><b><span class=\"colour\" style=\"color: rgb(0, 0, 204)\">Edwin</span></b></div><div><br /></div> </div>",
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"description": "\n\n\n<div dir=\"ltr\" class=\" zm_3924059738138621605_parse_-6934151254283700622\">\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\nHola chicos,</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\n<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\nEn varias tiendas hemos detectado que, en muchas de las etiquetas de las prendas de nueva colección, el código de barras tiene algún error, intuimos que, de impresión, y no es posible leerlas con las pistolas. </div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\n<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\nEsto nos supone un atraso a la hora de cobrar, ya que perdemos tiempo intentando leerlas para finalmente tener que acabar leyendo la etiqueta interna de las prendas.</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\n<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\nAhora mismo no puedo daros un ejemplo concreto, por que no se trata de modelos completos, si no de artículos sueltos.</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\n<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\nOs avisamos para que podáis revisar si está habiendo algún problema con la impresión y evitar que continue sucediendo.</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\n<br />\n</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\nGracias,</div>\n<div style=\"font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)\" class=\"x_-1244042312elementToProof\">\nUn saludo </div>\n</div>",
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