#7637 · MERCANCIA
ID interno: 10918000002011903
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
18/7/23, 8:19
Resuelto
—
Actualizado
18/7/23, 9:58
Asignado
Jul 18, 2023 10:58 AM
Respondido
Jul 18, 2023 11:58 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Edwin Martinez
Descripción
Buenos días, esta mañana cuando le hemos dado a validar y terminar el camión nos ha salido que la pala no tenia conexión (no lo hemos hecho con la zebra porque sigue sin funcionarnos bien) y cuando hemos vuelto al apartado de recepciones para ver si se había podido validar o si lo podíamos volver a hacer no nos aparecía ningún albarán pendiente ni tampoco las prendas que se habían leído previamente. Hemos comprobado el stock por si había pasado todo correctamente pero no nos aparece cargada ninguna prenda y cuando pasamos la pala para ver si nos lee algún artículo, tampoco nos los lee ni los pasa como positivos. Qué debemos hacer? Mañana tenemos inventario y no sabemos si todas estas prendas nos darán fallo.
Por otra parte, en una misma caja nos han llegado dos albaranes distintos (hasta donde sabemos solo nos puede llegar uno en una misma caja) pero todo parece estar correcto respecto a esto.
Esperamos vuestra respuesta, gracias y disculpad las molestias.
Un saludo
Resolución
Cancelamos el ticket, integracion normal de cajas en sistema.
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_-276259065520950906_parse_-1561774891891676466\">\n<div class=\"x_-893016370WordSection1\">\n<p class=\"MsoNormal\"><span>Buenos días, esta mañana cuando le hemos dado a validar y terminar el camión nos ha salido que la pala no tenia conexión (no lo hemos hecho con la zebra porque sigue sin funcionarnos bien) y cuando hemos vuelto al apartado\n de recepciones para ver si se había podido validar o si lo podíamos volver a hacer no nos aparecía ningún albarán pendiente ni tampoco las prendas que se habían leído previamente. Hemos comprobado el stock por si había pasado todo correctamente pero no nos\n aparece cargada ninguna prenda y cuando pasamos la pala para ver si nos lee algún artículo, tampoco nos los lee ni los pasa como positivos. Qué debemos hacer? Mañana tenemos inventario y no sabemos si todas estas prendas nos darán fallo.\n</span></p>\n<p class=\"MsoNormal\"><span>Por otra parte, en una misma caja nos han llegado dos albaranes distintos (hasta donde sabemos solo nos puede llegar uno en una misma caja) pero todo parece estar correcto respecto a esto.</span></p>\n<p class=\"MsoNormal\"><span>Esperamos vuestra respuesta, gracias y disculpad las molestias.</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Un saludo </span></p>\n</div>\n</div>",
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