#7610 · Re: Error Pedido Online Illa
ID interno: 10918000002011329
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
17/7/23, 11:59
Resuelto
—
Actualizado
17/7/23, 12:12
Asignado
—
Respondido
Jul 17, 2023 02:12 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
|
|
|
|
|
Resolución
Solicitud resuelta por contactstores@browniespain.com
JSON crudo (detalle completo)
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"description": "\n\n \n\n\n\n<div style=\"width: 100%; margin: 0; padding: 0\" class=\" zm_3648195059974773269_parse_-7872065832672241933\">\n\n <div style=\"padding: 10px; line-height: 1.5; font-family: "Lucida Grande", Verdana, Arial, sans-serif; font-size: 12px; color: rgb(68, 68, 68)\">\n\n <p></p><p><img src=\"https://theme.zdassets.com/theme_assets/13563430/65292edc5e0506f90054e862bc431916dcf6f791.png\" /></p><p></p><div style=\"margin-top: 25px\"><table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\"> <tbody><tr> <td width=\"100%\" style=\"padding: 15px 0; border-top: 1px dotted rgb(197, 197, 197)\"> <table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"table-layout: fixed\"> <tbody><tr> <td valign=\"top\" style=\"padding: 0 15px 0 15px; width: 40px\"> <img width=\"40\" height=\"40\" alt=\"\" style=\"height: auto; line-height: 100%; outline: none; text-decoration: none\" src=\"https://fashionist.zendesk.com/images/2016/default-avatar-80.png\" /> </td> <td width=\"100%\" style=\"padding: 0; margin: 0\" valign=\"top\"> <p style=\"font-family: "Lucida Grande", "Lucida Sans Unicode", "Lucida Sans", Verdana, Tahoma, sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color: rgb(27, 29, 30)\"> <strong>Veronica</strong> (Brownie) </p> <p style=\"font-family: "Lucida Grande", "Lucida Sans Unicode", "Lucida Sans", Verdana, Tahoma, sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color: rgb(187, 187, 187)\"> 17 jul 2023, 13:56 CEST </p> <div class=\"x_213937117zd-comment\" dir=\"auto\" style=\"color: rgb(43, 46, 47); line-height: 22px; margin: 15px 0\">Hola,<br /> <br />Os informamos que, en referencia al artículo que no le llegó a la clienta Raquel Cremades - pedido VFUBNIUPR, se ha procedido a realizarle el reembolso del mismo.<br /> <br />Ya se le ha informado a la clienta y se le ha enviado SORRY10.<br /> <br />Gracias.<br /> <br />Saludos,<br /> <br /> <br /> <br /> <br /><div class=\"x_213937117signature\"><p style=\"color: rgb(43, 46, 47); line-height: 22px; margin: 15px 0\">Brownie</p></div></div><p> </p></td> </tr> </tbody></table> </td> </tr></tbody></table><p></p><table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\"> <tbody><tr> <td width=\"100%\" style=\"padding: 15px 0; border-top: 1px dotted rgb(197, 197, 197)\"> <table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"table-layout: fixed\"> <tbody><tr> <td valign=\"top\" style=\"padding: 0 15px 0 15px; width: 40px\"> <img width=\"40\" height=\"40\" alt=\"\" style=\"height: auto; line-height: 100%; outline: none; text-decoration: none\" src=\"https://fashionist.zendesk.com/images/2016/default-avatar-80.png\" /> </td> <td width=\"100%\" style=\"padding: 0; margin: 0\" valign=\"top\"> <p style=\"font-family: "Lucida Grande", "Lucida Sans Unicode", "Lucida Sans", Verdana, Tahoma, sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color: rgb(27, 29, 30)\"> <strong>Veronica</strong> (Brownie) </p> <p style=\"font-family: "Lucida Grande", "Lucida Sans Unicode", "Lucida Sans", Verdana, Tahoma, sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color: rgb(187, 187, 187)\"> 14 jul 2023, 16:20 CEST </p> <div class=\"x_213937117zd-comment\" dir=\"auto\" style=\"color: rgb(43, 46, 47); line-height: 22px; margin: 15px 0\">Buenas tardes,<br /> <br />Desde Atención al cliente nos pusimos en contacto con la clienta ayer.<br /> <br />El departamento correspondiente está revisando el caso para poder darle una respuesta lo antes posible.<br /> <br />Gracias.<br /> <br />Saludos,<br /> <br /> <br /><div class=\"x_213937117signature\"><p style=\"color: rgb(43, 46, 47); line-height: 22px; margin: 15px 0\">Brownie</p></div></div><p> </p></td> </tr> </tbody></table> </td> </tr></tbody></table><p></p><table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\"> <tbody><tr> <td width=\"100%\" style=\"padding: 15px 0; border-top: 1px dotted rgb(197, 197, 197)\"> <table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"table-layout: fixed\"> <tbody><tr> <td valign=\"top\" style=\"padding: 0 15px 0 15px; width: 40px\"> <img width=\"40\" height=\"40\" alt=\"\" style=\"height: auto; line-height: 100%; outline: none; text-decoration: none\" src=\"https://fashionist.zendesk.com/images/2016/default-avatar-80.png\" /> </td> <td width=\"100%\" style=\"padding: 0; margin: 0\" valign=\"top\"> <p style=\"font-family: "Lucida Grande", "Lucida Sans Unicode", "Lucida Sans", Verdana, Tahoma, sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color: rgb(27, 29, 30)\"> <strong>Store: ILLA</strong> </p> <p style=\"font-family: "Lucida Grande", "Lucida Sans Unicode", "Lucida Sans", Verdana, Tahoma, sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color: rgb(187, 187, 187)\"> 14 jul 2023, 15:57 CEST </p> <div class=\"x_213937117zd-comment x_213937117zd-comment-pre-styled\" dir=\"auto\"><div style=\"\"><p style=\"font-size: 11pt; margin: 0cm\"> </p><p style=\"font-size: 11pt; margin: 0cm\"> </p><div><div style=\"border-style: solid none none; border-top-color: rgb(225, 225, 225); border-top-width: 1pt; padding: 3pt 0cm 0cm\"><p style=\"font-size: 11pt; margin: 0cm\"><b><span>De:</span></b><span> Illa\n\n<br /><b>Enviado el:</b> miércoles, 12 de julio de 2023 18:23<br /><b>Para:</b> Contact Stores <contactstores@browniespain.com><br /><b>CC:</b> VICTORIA <victoria.perez@browniespain.com>; Laura Serra <laura.serra@browniespain.com><br /><b>Asunto:</b> Error Pedido Online Illa</span></p></div></div><p style=\"font-size: 11pt; margin: 0cm\"> </p><p style=\"font-size: 11pt; margin: 0cm\">Buenas tardes, </p><p style=\"font-size: 11pt; margin: 0cm\">Perdonad que os moleste,</p><p style=\"font-size: 11pt; margin: 0cm\">Os escribimos desde la Illa, para comentaros un caso con una clienta, cuyo nombre es Raquel Cremades. La clienta en cuestión, nos comenta que ha realizado un pedido online, cuya recogida es la Illa, y al abrir el paquete, le falta uno de\n\n los productos que pagó y que aparecen en el recibo. A continuación os adjunto fotos.\n\n</p><p style=\"font-size: 11pt; margin: 0cm\"> </p><p style=\"font-size: 11pt; margin: 0cm\"><span><img width=\"497\" height=\"663\" style=\"height: 6.9062in; width: 5.177in\" src=\"https://fashionist.zendesk.com/attachments/token/6684TiEJNgMYq0Bs8uJgOEv6B/?name=image002.jpg\" /></span></p><p style=\"font-size: 11pt; margin: 0cm\"> </p><p style=\"font-size: 11pt; margin: 0cm\"> </p><p style=\"font-size: 11pt; margin: 0cm\"><span><img width=\"223\" height=\"304\" style=\"height: 3.1666in; width: 2.3229in\" src=\"https://fashionist.zendesk.com/attachments/token/NbLtoVprjH6JOm3LDP8B8YlVh/?name=image004.jpg\" /><img width=\"262\" height=\"349\" style=\"height: 3.6354in; width: 2.7291in\" src=\"https://fashionist.zendesk.com/attachments/token/P0wuYpJ0rUlWEGXfxaVk1LIPw/?name=image006.jpg\" /></span></p><p style=\"font-size: 11pt; margin: 0cm\"> </p><p style=\"font-size: 11pt; margin: 0cm\"> </p><p style=\"font-size: 11pt; margin: 0cm\">La clienta únicamente ha recibido el bolso y el tarjetero, pero nos comenta que sigue interesada en el cinturón que compro, y que le gustaría recibir-lo. </p><p style=\"font-size: 11pt; margin: 0cm\">La información de su pedido es el siguiente<span style=\"font-size: 12pt\">:</span></p><ul style=\"margin-bottom: 0cm; margin-top: 0cm\"><li style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\">VFUBNIUPR</span></li><li style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\">Su teléfono de contacto es 673057857</span></li></ul><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\"> </span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\">Nosotras por nuestra parte, estamos en contacto con la clienta para poder darle una respuesta.\n\n</span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\"> </span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\">Un saludo, </span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\"> </span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\">Claudia.</span><span style=\"font-size: 12pt\"></span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\"> </span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\"> </span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\"> </span></p><p style=\"font-size: 11pt; margin: 0cm\"> </p></div></div><p> </p></td> </tr> </tbody></table> </td> </tr></tbody></table><p></p><table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\"> <tbody><tr> <td width=\"100%\" style=\"padding: 15px 0; border-top: 1px dotted rgb(197, 197, 197)\"> <table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"table-layout: fixed\"> <tbody><tr> <td valign=\"top\" style=\"padding: 0 15px 0 15px; width: 40px\"> <img width=\"40\" height=\"40\" alt=\"\" style=\"height: auto; line-height: 100%; outline: none; text-decoration: none\" src=\"https://fashionist.zendesk.com/images/2016/default-avatar-80.png\" /> </td> <td width=\"100%\" style=\"padding: 0; margin: 0\" valign=\"top\"> <p style=\"font-family: "Lucida Grande", "Lucida Sans Unicode", "Lucida Sans", Verdana, Tahoma, sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color: rgb(27, 29, 30)\"> <strong>Veronica</strong> (Brownie) </p> <p style=\"font-family: "Lucida Grande", "Lucida Sans Unicode", "Lucida Sans", Verdana, Tahoma, sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color: rgb(187, 187, 187)\"> 13 jul 2023, 9:37 CEST </p> <div class=\"x_213937117zd-comment\" dir=\"auto\" style=\"color: rgb(43, 46, 47); line-height: 22px; margin: 15px 0\">Hola,<br /> <br />Hemos recibido el email y gestionaremos el caso con el cliente lo antes posible.<br /> <br />Muchas gracias y un saludo,<br /> <br />Equipo Brownie<br /> <br /> <br /> <br /> <br /> <br /><div class=\"x_213937117signature\"><p style=\"color: rgb(43, 46, 47); line-height: 22px; margin: 15px 0\">Brownie</p></div></div><p> </p></td> </tr> </tbody></table> </td> </tr></tbody></table><p></p><table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\"> <tbody><tr> <td width=\"100%\" style=\"padding: 15px 0; border-top: 1px dotted rgb(197, 197, 197)\"> <table width=\"100%\" cellpadding=\"0\" cellspacing=\"0\" border=\"0\" style=\"table-layout: fixed\"> <tbody><tr> <td valign=\"top\" style=\"padding: 0 15px 0 15px; width: 40px\"> <img width=\"40\" height=\"40\" alt=\"\" style=\"height: auto; line-height: 100%; outline: none; text-decoration: none\" src=\"https://fashionist.zendesk.com/images/2016/default-avatar-80.png\" /> </td> <td width=\"100%\" style=\"padding: 0; margin: 0\" valign=\"top\"> <p style=\"font-family: "Lucida Grande", "Lucida Sans Unicode", "Lucida Sans", Verdana, Tahoma, sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color: rgb(27, 29, 30)\"> <strong>Store: ILLA</strong> </p> <p style=\"font-family: "Lucida Grande", "Lucida Sans Unicode", "Lucida Sans", Verdana, Tahoma, sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color: rgb(187, 187, 187)\"> 12 jul 2023, 18:22 CEST </p> <div class=\"x_213937117zd-comment x_213937117zd-comment-pre-styled\" dir=\"auto\"><div style=\"\"><p style=\"font-size: 11pt; margin: 0cm\">Buenas tardes, </p><p style=\"font-size: 11pt; margin: 0cm\">Perdonad que os moleste,</p><p style=\"font-size: 11pt; margin: 0cm\">Os escribimos desde la Illa, para comentaros un caso con una clienta, cuyo nombre es Raquel Cremades. La clienta en cuestión, nos comenta que ha realizado un pedido online, cuya recogida es la Illa, y al abrir el paquete, le falta uno de\n\n los productos que pagó y que aparecen en el recibo. A continuación os adjunto fotos.\n\n</p><p style=\"font-size: 11pt; margin: 0cm\"> </p><p style=\"font-size: 11pt; margin: 0cm\"><img width=\"497\" height=\"663\" style=\"height: 6.9062in; width: 5.177in\" src=\"https://fashionist.zendesk.com/attachments/token/I2ojQqUQZ8lsKSXowZib2Mv5n/?name=image002.jpg\" /></p><p style=\"font-size: 11pt; margin: 0cm\"> </p><p style=\"font-size: 11pt; margin: 0cm\"> </p><p style=\"font-size: 11pt; margin: 0cm\"><img width=\"223\" height=\"304\" style=\"height: 3.1666in; width: 2.3229in\" src=\"https://fashionist.zendesk.com/attachments/token/6cGS0D4ruT001iFJvJBr35STK/?name=image004.jpg\" /><img width=\"262\" height=\"349\" style=\"height: 3.6354in; width: 2.7291in\" src=\"https://fashionist.zendesk.com/attachments/token/tTzlyjajRvVQsql5BvwxPJiBs/?name=image006.jpg\" /></p><p style=\"font-size: 11pt; margin: 0cm\"> </p><p style=\"font-size: 11pt; margin: 0cm\"> </p><p style=\"font-size: 11pt; margin: 0cm\">La clienta únicamente ha recibido el bolso y el tarjetero, pero nos comenta que sigue interesada en el cinturón que compro, y que le gustaría recibir-lo. </p><p style=\"font-size: 11pt; margin: 0cm\">La información de su pedido es el siguiente<span style=\"font-size: 12pt\">:</span></p><ul style=\"margin-bottom: 0cm; margin-top: 0cm\"><li style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\">VFUBNIUPR</span></li><li style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\">Su teléfono de contacto es 673057857</span></li></ul><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\"> </span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\">Nosotras por nuestra parte, estamos en contacto con la clienta para poder darle una respuesta.\n\n</span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\"> </span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\">Un saludo, </span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\"> </span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\">Claudia.</span><span style=\"font-size: 12pt\"></span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\"> </span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\"> </span></p><p style=\"font-size: 11pt; margin: 0cm\"><span style=\"font-size: 12pt\"> </span></p><p style=\"font-size: 11pt; margin: 0cm\"> </p></div></div><p> </p></td> </tr> </tbody></table> </td> </tr></tbody></table></div>\n\n </div>\n\n <div style=\"padding: 10px; line-height: 1.5; font-family: "Lucida Grande", Verdana, Arial, sans-serif; font-size: 12px; color: rgb(170, 170, 170); margin: 10px 0 14px 0; padding-top: 10px; border-top: 1px solid rgb(238, 238, 238)\">\n\n </div>\n\n<span style=\"color: rgb(255, 255, 255)\">[L7ZZJ2-4X99Y]</span>\n\n\n\n<div style=\"display: none\"> <div> </div></div></div>",
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"value": "7610",
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"value": "1689595195959",
"display_value": "Jul 17, 2023 01:59 PM"
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"id": "10918000000010007",
"name": "Incidencia"
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"time_elapsed": "0",
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"value": "1689595973838",
"display_value": "Jul 17, 2023 02:12 PM"
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"value": "1689595973838",
"display_value": "Jul 17, 2023 02:12 PM"
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"illa@browniespain.com",
"laura.serra@browniespain.com",
"victoria.perez@browniespain.com"
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Os informamos que, en referencia al artículo que no le llegó a la clienta Raquel Cremades - pedido VFUBNIUPR, se ha procedido a realizarle el reembolso del mismo.
Ya se le ha informado a la clienta y se le ha enviado SORRY10.
Gracias.
Saludos,
Brownie