#7344 · Recursos inteligentes para dar rienda suelta a tu creatividad
ID interno: 10918000001935593
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (HQ)
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
6/7/23, 1:38
Resuelto
—
Actualizado
6/7/23, 9:34
Asignado
Jul 6, 2023 03:38 AM
Respondido
Jul 6, 2023 11:34 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Soporte Abisma
Descripción
|
Resolución
solicitud no valida
JSON crudo (detalle completo)
{
"id": "10918000001935593",
"sla": null,
"mode": {
"id": "10918000000008033",
"name": "E-Mail",
"internal_name": "E-Mail"
},
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"tags": [],
"group": {
"id": "10918000000199875",
"name": "Brownie (HQ)",
"site": {
"id": "10918000000794001"
},
"deleted": false
},
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000085001",
"name": "Cancelada",
"color": "#cacaca",
"stop_timer": false,
"in_progress": false,
"internal_name": "Canceled"
},
"is_read": true,
"subject": "Recursos inteligentes para dar rienda suelta a tu creatividad",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": null,
"email_cc": [],
"email_to": [
"adobe@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000001912133",
"name": "Adobe Creative Cloud",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "mail@email.adobe.com",
"sms_mail": null,
"job_title": null,
"last_name": null,
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "Adobe Creative Cloud",
"user_scope": "internal_user",
"employee_id": null,
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": null,
"display_id": "7344",
"is_overdue": false,
"is_trashed": false,
"message_id": "<NM670D633AC0822C15Badobein_mid_prod7@email.adobe.com>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family: "PT Sans", Arial, sans-serif; font-size: 13px\"> <div>solicitud no valida</div> </div>",
"submitted_by": {
"id": "10918000000167008",
"name": "Sergio Marqués",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": null,
"email_id": "sergio.marques@browniespain.com",
"sms_mail": null,
"job_title": "ERP Technician",
"last_name": "Marqués",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083479533&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Sergio",
"user_scope": "internal_user",
"employee_id": "smarques",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": "0",
"is_technician": true
},
"submitted_on": {
"value": "1688636043021",
"display_value": "Jul 6, 2023 11:34 AM"
}
},
"technician": {
"id": "10918000000176226",
"name": "Soporte Abisma",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": null,
"email_id": "soporte@abisma.com",
"sms_mail": null,
"job_title": "Administrador Sistemas",
"last_name": "Abisma",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083586329&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "Soporte",
"user_scope": "internal_user",
"employee_id": "abisma",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": null
},
"attachments": [],
"description": "\n <div class=\" zm_-688898561437581899_parse_-6634581576971969357\">\n \n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div style=\"background-color: rgb(228, 228, 228); margin: 0; padding: 0; width: 100%\"><div style=\"font-size: 1px; color: rgb(228, 228, 228); display: none; overflow: hidden; visibility: hidden\">Comienza los proyectos en un instante con los activos, el almacenamiento y mucho más de tu suscripción. </div>\n\n<table width=\"100%\" bgcolor=\"#E4E4E4\" style=\"background-color: rgb(228, 228, 228)\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n <tbody><tr>\n <td>\n <table class=\"x_1087008053full-width\" align=\"center\" width=\"600\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 600px\">\n <tbody><tr>\n <td bgcolor=\"#ffffff\" style=\"background-color: rgb(255, 255, 255)\"><table class=\"x_1087008053email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody><tr>\n <td style=\"color: rgb(44, 44, 44); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 18px; line-height: 26px; padding-top: 50px; padding-bottom: 60px\">\n <table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"float: left\">\n <tbody><tr>\n <td valign=\"middle\" style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 14px; line-height: 20px\"><img alt=\"\" src=\"https://landing.adobe.com/dam/global/images/creative-cloud.icon.240x234.png\" width=\"30\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"display: block; vertical-align: top\" /></td>\n <td width=\"10\" style=\"width: 10px\"> </td>\n <td valign=\"top\" style=\"color: rgb(235, 16, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 14px; line-height: 20px\"><img alt=\"Adobe Creative Cloud\" src=\"https://s7d9.scene7.com/is/image/AdobeDemandCreative/?fmt=png-alpha&size=400,60&wid=400&textAttr=144,strong&resolution=200&textPs=%7B%5C*%5Ciscolortbl%3BEB1000%3B%5Cfonttbl%7B%5Cf0%20Adobe%20Clean%20ExtraBold%3B%7D%7D%5Cf0%5Cfs40%5Csl-400%5Cvertalc%5Ckerningoptical%5Ccf1Adobe%20Creative%20Cloud\" width=\"200\" height=\"30\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"color: rgb(235, 16, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 14px; line-height: 20px; display: block; vertical-align: top\" /></td>\n </tr>\n </tbody></table>\n </td>\n </tr>\n </tbody></table> <table class=\"x_1087008053email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody><tr>\n <td class=\"x_1087008053header\" style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 36px; line-height: 40px\"><strong>Céntrate en la creatividad</strong></td>\n </tr>\n <tr>\n <td style=\"color: rgb(44, 44, 44); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 18px; line-height: 26px; padding-top: 20px\">Crea cuando te llegue la inspiración con estas ventajas <br class=\"x_1087008053web\" />de Creative Cloud que te permitirán ahorrar tiempo.</td>\n </tr>\n </tbody></table> <table class=\"x_1087008053email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody><tr>\n <td style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 22px; line-height: 28px; padding-top: 100px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61bd&e=cDE9Qko0VDNCTEo&s=bgbPa6enjENdLCgB2vgI6SZhhyUI4x7UfkxxC9-fSds\" style=\"color: rgb(20, 115, 230)\"><img class=\"x_1087008053mobile-image\" alt=\"Sin necesidad de tener que empezar de cero.\" src=\"https://landing.adobe.com/dam/2022/images/mwpe-1256/cc-benefits-test.em2.en.1000x520-1.jpg\" width=\"500\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 22px; line-height: 28px; display: block; vertical-align: top\" /> </a></td>\n </tr>\n </tbody></table> <table class=\"x_1087008053email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody><tr>\n <td class=\"x_1087008053headline\" style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 22px; line-height: 28px; padding-top: 40px\"><strong>Sin necesidad de tener que empezar de cero.</strong></td>\n </tr>\n <tr>\n <td style=\"color: rgb(44, 44, 44); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 18px; line-height: 26px; padding-top: 20px\">Acaba con el trabajo pesado y aprovecha tu momento creativo <br class=\"x_1087008053web\" />con plantillas y activos gratuitos para casi todo.</td>\n </tr>\n <tr>\n <td style=\"color: rgb(20, 115, 230); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 16px; line-height: 20px; padding-top: 40px\"> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61be&e=cDE9Qko0VDNCTEo&s=5Mx4DnzMoyUQGcw5Qoh2bXU6HCoLc3cT_ZDx6v8PgO0\" style=\"background-color: rgb(20, 115, 230); color: rgb(255, 255, 255); font-size: 16px; line-height: 40px; text-align: center; text-decoration: none; width: 200px\"><strong>Buscar ahora</strong></a> </td>\n </tr>\n </tbody></table> <table class=\"x_1087008053email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody><tr>\n <td style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 22px; line-height: 28px; padding-top: 100px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61bf&e=cDE9QkREUzNHQks&s=QkE_M-C6QdgY_ey_IIIWDQJJaRr35l-yvWoJuKYrIDc\" style=\"color: rgb(20, 115, 230)\"><img class=\"x_1087008053mobile-image\" alt=\"Guarda tus archivos y aprovecha el día.\" src=\"https://landing.adobe.com/dam/2022/images/mwpe-1256/cc-benefits-test.em2.en.1000x520-2.jpg\" width=\"500\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 22px; line-height: 28px; display: block; vertical-align: top\" /> </a></td>\n </tr>\n </tbody></table> <table class=\"x_1087008053email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody><tr>\n <td class=\"x_1087008053headline\" style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 22px; line-height: 28px; padding-top: 40px\"><strong>Guarda tus archivos y aprovecha el día.</strong></td>\n </tr>\n <tr>\n <td style=\"color: rgb(44, 44, 44); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 18px; line-height: 26px; padding-top: 20px\">Ten total tranquilidad allá donde vayas. Accede a tus archivos en cualquier momento con el almacenamiento en la nube de tu plan.</td>\n </tr>\n <tr>\n <td style=\"color: rgb(116, 116, 116); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 16px; line-height: 20px; padding-top: 40px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61c0&e=cDE9QkREUzNHQks&s=yDgOhMISdFVkzNShK9PNHwoGMhEVEgFA_6taft9Ecgk\" style=\"border: 2px solid rgb(116, 116, 116); color: rgb(116, 116, 116); font-size: 16px; line-height: 16px; padding: 10px; outline: none; text-align: center; text-decoration: none; width: 180px\"><strong>Más información</strong></a></td>\n </tr>\n </tbody></table> <table class=\"x_1087008053email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody><tr>\n <td style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 22px; line-height: 28px; padding-top: 100px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61c1&e=cDE9QjhOUjNMMkw&s=5ybT6W-Z9QLLDOrDUBwP9gqX61hX7O0xfM0720wfUlc\" style=\"color: rgb(20, 115, 230)\"><img class=\"x_1087008053mobile-image\" alt=\"Ten tus favoritos al alcance de tu mano.\" src=\"https://landing.adobe.com/dam/2022/images/mwpe-1256/cc-benefits-test.em2.en.1000x520-3.jpg\" width=\"500\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 22px; line-height: 28px; vertical-align: top\" /> </a></td>\n </tr>\n </tbody></table> <table class=\"x_1087008053email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody><tr>\n <td class=\"x_1087008053headline\" style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 22px; line-height: 28px; padding-top: 40px\"><strong>Ten tus favoritos al alcance de tu mano.</strong></td>\n </tr>\n <tr>\n <td style=\"color: rgb(44, 44, 44); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 18px; line-height: 26px; padding-top: 20px\">Empieza nuevos proyectos rápidamente con una biblioteca <br class=\"x_1087008053web\" />personal de todos tus elementos creativos, archivos y activos.</td>\n </tr>\n <tr>\n <td style=\"color: rgb(116, 116, 116); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 16px; line-height: 20px; padding-top: 40px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61c2&e=cDE9QjhOUjNMMkw&s=RL4OMgcpZ42qT1Q_aGD0wllJfMHWQo2MQIa8cM8yOvQ\" style=\"border: 2px solid rgb(116, 116, 116); color: rgb(116, 116, 116); font-size: 16px; line-height: 16px; padding: 10px; outline: none; text-align: center; text-decoration: none; width: 180px\"><strong>Explorar</strong></a></td>\n </tr>\n </tbody></table> <table class=\"x_1087008053email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody><tr>\n <td style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 22px; line-height: 28px; padding-top: 100px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61c3&e=cDE9QjRYUTNQU00&s=d5sXdo6xOmxgyERAQ1QAnmFN56bmUgbeBUI-7wxoUx0\" style=\"color: rgb(20, 115, 230)\"><img class=\"x_1087008053mobile-image\" alt=\"Una visita, un sinfín de oportunidades.\" src=\"https://landing.adobe.com/dam/2022/images/mwpe-1256/cc-benefits-test.em2.en.1000x520-4.jpg\" width=\"500\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 22px; line-height: 28px; vertical-align: top\" /> </a></td>\n </tr>\n </tbody></table> <table class=\"x_1087008053email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody><tr>\n <td class=\"x_1087008053headline\" style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 22px; line-height: 28px; padding-top: 40px\"><strong>Una visita, un sinfín de oportunidades.</strong></td>\n </tr>\n <tr>\n <td style=\"color: rgb(44, 44, 44); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 18px; line-height: 26px; padding-top: 20px\">Explora una fuente de inspiración interminable y de transmisiones en directo de profesionales creativos para tus proyectos, trabajos y habilidades en Adobe Live.</td>\n </tr>\n <tr>\n <td style=\"color: rgb(116, 116, 116); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 16px; line-height: 20px; padding-top: 40px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61c4&e=cDE9QjRYUTNQU00&s=tR0tK8DYd0ArOYh4r_ij9jtMhxCN8z8ZEcVu2aXX4pI\" style=\"border: 2px solid rgb(116, 116, 116); color: rgb(116, 116, 116); font-size: 16px; line-height: 16px; padding: 10px; outline: none; text-align: center; text-decoration: none; width: 180px\"><strong>Echar un vistazo</strong></a></td>\n </tr>\n <tr>\n <td style=\"color: rgb(44, 44, 44); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 16px; line-height: 26px; padding-left: 30px; padding-top: 10px; padding-bottom: 100px\">(Contenido en inglés)</td>\n </tr></tbody></table> </td>\n </tr>\n <tr>\n <td bgcolor=\"#F5F5F5\" style=\"background-color: rgb(245, 245, 245)\"><table class=\"x_1087008053full-width\" align=\"center\" width=\"600\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 600px\">\n <tbody><tr>\n <td style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 16px; line-height: 20px\"><img class=\"x_1087008053mobile-image\" alt=\"Creativity for all.\" src=\"https://landing.adobe.com/dam/global/images/creativity-for-all.footer.desktop.1200x600.png\" width=\"600\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"color: rgb(0, 0, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 16px; line-height: 20px; display: block; vertical-align: top\" /></td>\n </tr>\n </tbody></table> <table class=\"x_1087008053email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody><tr>\n <td valign=\"middle\" style=\"padding-top: 50px\">\n <div style=\"font-size: 0\"><div style=\"vertical-align: middle; width: 50%; min-width: 250px; max-width: 100%\"><table align=\"left\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n <tbody><tr>\n <td style=\"color: rgb(235, 16, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 18px\"><img alt=\"Adobe\" src=\"https://landing.adobe.com/dam/global/images/adobe-logo.classic.160x222.png\" width=\"30\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"color: rgb(235, 16, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 18px; display: block; vertical-align: top\" /></td>\n </tr>\n </tbody></table></div><div style=\"vertical-align: middle; width: 50%; min-width: 250px; max-width: 100%\"><table class=\"x_1087008053social\" align=\"right\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"float: right\">\n <tbody><tr>\n <td style=\"color: rgb(149, 149, 149); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 12px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61c5\"><img class=\"x_1087008053social\" alt=\"Facebook\" src=\"https://landing.adobe.com/dam/global/images/social/facebook.959595.png\" width=\"10\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"display: block; vertical-align: top\" /></a></td>\n <td width=\"30\" style=\"width: 30px\"> </td>\n <td style=\"color: rgb(149, 149, 149); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 12px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61c6\"><img class=\"x_1087008053social\" alt=\"Instagram\" src=\"https://landing.adobe.com/dam/global/images/social/instagram.959595.png\" width=\"18\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"display: block; vertical-align: top\" /></a></td>\n <td width=\"30\" style=\"width: 30px\"> </td>\n <td style=\"color: rgb(149, 149, 149); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 12px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61c7\"><img class=\"x_1087008053social\" alt=\"Twitter\" src=\"https://landing.adobe.com/dam/global/images/social/twitter.959595.png\" width=\"20\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"display: block; vertical-align: top\" /></a></td>\n <td width=\"30\" style=\"width: 30px\"> </td>\n <td style=\"color: rgb(149, 149, 149); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 12px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61c8\"><img class=\"x_1087008053social\" alt=\"YouTube\" src=\"https://landing.adobe.com/dam/global/images/social/youtube.959595.png\" width=\"24\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"display: block; vertical-align: top\" /></a></td>\n <td width=\"30\" style=\"width: 30px\"> </td>\n <td style=\"color: rgb(149, 149, 149); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 12px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61c9\"><img class=\"x_1087008053social\" alt=\"TikTok\" src=\"https://landing.adobe.com/dam/global/images/social/tiktok.959595.png\" width=\"18\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"display: block; vertical-align: top\" /></a></td>\n </tr>\n </tbody></table></div></div>\n </td>\n </tr>\n </tbody></table> <table class=\"x_1087008053email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody><tr>\n <td class=\"x_1087008053legal\" style=\"color: rgb(149, 149, 149); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 11px; line-height: 18px; padding-top: 50px; padding-bottom: 100px\">Los servicios de Adobe, como Adobe Creative Cloud, se encuentran disponibles únicamente para usuarios mayores de 13 años. El uso de los servicios y las aplicaciones de Adobe requiere la aceptación de todas las <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61ca\" style=\"color: rgb(149, 149, 149)\">Condiciones de uso</a> aplicables y la <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61cb\" style=\"color: rgb(149, 149, 149)\">Política de privacidad de Adobe</a>.<br /><br />Adobe, el logotipo de Adobe, Creative Cloud, el logotipo de Creative Cloud y Document Cloud son marcas registradas o marcas comerciales de Adobe en los Estados Unidos y/o en otros países.<br /><br />\tEsta no es una lista completa de las marcas comerciales de Adobe. Para obtener una lista completa, consulte las <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61cc\" style=\"color: rgb(149, 149, 149)\">Directrices de marcas comerciales de Adobe</a>. Todas las demás marcas comerciales son propiedad de sus respectivos dueños.<br /><br />\tEste es un correo de marketing de Adobe Systems Software Ireland Limited, 4‑6 Riverwalk, Citywest Business Park, Dublín 24, Irlanda.<br /><br />\tHaga clic aquí para <a target=\"_blank\" rel=\"noopener noreferrer\" style=\"TEXT-DECORATION: underline; COLOR: rgb(161, 161, 161)\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61cd&e=cDE9JTQwcnZWUUdKWkNoMkI5bG5SbWI1Z0xSUzlIJTJGQXZsQ25xUFFLTW9YZGQ1NWdvJTNEJnAyPSZsb2M9ZXMmcDM9MjI&s=wN_PXjN4YfUfKKPuetP880G_YLmSXP5xphnKaK3rJW8\" class=\"x_1087008053opt_out\">cancelar su suscripción</a> o envíe una solicitud de cancelación de suscripción a la dirección postal anterior. Consulte la <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61ce\" style=\"color: rgb(149, 149, 149)\">Política de privacidad de Adobe</a>.<br /><br />Para asegurarse de que se entrega el mensaje de correo electrónico, añada <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61cf\" style=\"color: rgb(149, 149, 149)\">mail@email.adobe.com</a> a su libreta de direcciones, contactos o lista de remitentes seguros.<br /><br />\tNo responda a este mensaje. Para ponerse en contacto con Adobe, vea las opciones <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61d0\" style=\"color: rgb(149, 149, 149)\">en línea</a>.<br /><br />\tOficina registrada: Adobe Systems Software Ireland Limited, 4‑6 Riverwalk, Citywest Business Park, Dublín 24, Irlanda. Número de registro: 344992 <br /><br /> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,84fe61d1&e=cDE9JTQwNWpzRiUyQlp5S081VTg0UUVwc2NrVzN3TngwTVJQUlNGQlB1UVQlMkZpZjBGSVklM0Q&s=5SeKJ6dl0CGtL-zflqEWacmTUup0LBCcmV7dUvibyF4\" style=\"color: rgb(149, 149, 149)\">Leer online</a></td>\n </tr>\n </tbody></table></td>\n </tr>\n </tbody></table>\n </td>\n </tr>\n</tbody></table>\n</div>\n\n <img height=\"0\" width=\"0\" alt=\"\" src=\"https://t-trg.email.adobe.com/r/?id=he9eef9e,8f0b1bda,1\" /><img height=\"0\" width=\"0\" alt=\"\" src=\"https://adobe.demdex.net/event?c_syncplacement=email&d_cid=813%0174F70A2062B2DDCD0A495CAE\" /></div>",
"display_key": {
"value": "7344",
"display_value": "7344"
},
"due_by_time": null,
"is_reopened": false,
"maintenance": null,
"subcategory": null,
"created_time": {
"value": "1688607498300",
"display_value": "Jul 6, 2023 03:38 AM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "0",
"assigned_time": {
"value": "1688607498690",
"display_value": "Jul 6, 2023 03:38 AM"
},
"resolved_time": null,
"completed_time": null,
"responded_time": {
"value": "1688636043021",
"display_value": "Jul 6, 2023 11:34 AM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1688636043021",
"display_value": "Jul 6, 2023 11:34 AM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [
"adobe@browniespain.com"
],
"has_linked_requests": false,
"notification_status": "TECH_REPLY",
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": null,
"request_template_checklist_ids": []
}
