#7309 · RE: Su solicitud con ID 5676 ha sido cancelada. [ ref:_00Df43u6t._5005G1Ywq9n:ref ]

ID interno: 10918000001925977

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Grupo Abisma

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

VMware Licensing Support

Técnico

Soporte Abisma

Departamento

Request Type

Incidencia

Creado

4/7/23, 21:35

Resuelto

Actualizado

5/7/23, 9:24

Asignado

Jul 4, 2023 11:35 PM

Respondido

Jul 5, 2023 11:24 AM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Soporte Abisma

Descripción

** Please do not change the subject line of this email if you wish to respond.**   
 
Hello Jaume Palomar,   
We hope you are doing great!   
 
Thank you for contacting VMware Customer Support. My name is Mariel and I have been assigned to work on your Support Request 23427766905.    
 
Our deepest apologies for the late response, we have been handling a high volume of cases, that's why your case was assigned to our team until today.   
 
Please let me know if you still need assistance. I will be more than glad to assist you in anything you need.    
 
In case you don't need anything else from my side, tell me if I can proceed to close this case.   
 
Looking forward to your response.    
 
Kind regards,   
I wish you a lovely day ahead!      
 
Mariel Andrea Trana    
Customer Support   
Heredia, Costa Rica   
Work Hours: Mon-Fri/ 7am-4pm CST 


--------------- Original Message ---------------
From: Soporte IT [soporte@browniespain.com]
Sent: 5/2/2023, 5:06 AM
To: store@vmware.com
Subject: Su solicitud con ID 5676 ha sido cancelada.

Hola, store@vmware.com.
 
Tu Solicitud con ID 5676 ha sido Cancelada.
 

Título : INFORMACIÓN SOBRE EL PAGO
Descripción :
Estimado/a Jaume Palomar:

Muchas gracias por su pedido a VMware Quote Renewal.

Más abajo encontrará el número de referencia de su pedido. Si hace alguna consulta a nuestro servicio de atención al cliente, le rogamos que indique siempre este número de referencia.

El número de referencia de su pedido a VMware Quote Renewal: 1929889954439

INFORMACIÓN SOBRE EL PAGO

Encontrará información detallada sobre el envío en un mensaje de correo electrónico enviado al mismo tiempo que este mensaje.

Adjunta a este mensaje de correo electrónico encontrará la confirmación de su pedido en formato PDF. El documento PDF contiene una firma electrónica reconocida para proteger el documento contra manipulaciones. La verificación de la firma permite que usted o un tercero (por ejemplo, la Agencia Tributaria) pueda comprobar y rastrear la legitimidad del documento e identificar al emisor de la factura.

La firma se puede comprobar, por ejemplo, con el software gratuito digiSeal reader:
http://www.secrypt.de/en/produkte/digiseal-reader

Para ello, guarde el documento PDF en su equipo (o en otro medio de almacenamiento) y ábralo con el programa digiSeal reader.

SERVICIO DE ASISTENCIA TÉCNICA

Si tiene alguna pregunta técnica o de contenido acerca del producto, diríjase directamente a VMware Quote Renewal. Puede ponerse en contacto con el fabricante a través de la siguiente dirección de correo electrónico: store@vmware.com.

SERVICIO DE ATENCIÓN AL CLIENTE

Respuestas a las preguntas más frecuentes / contacto: www.my.vmware.com

Datos de su pedido:
http://www.findmyorder.com/es

Visualización de documentos PDF:
Puede descargar gratuitamente Adobe Reader aquí:
http://www.adobe.com/products/acrobat/readermain.html

Atentamente,
El equipo de Digital River Ireland Ltd.

Digital River Ireland Ltd. es el distribuidor y el vendedor autorizado de los productos y servicios ofrecidos en esta tienda virtual.

Digital River Política de confidencialidad: https://store.digitalriver.com/store/defaults/es_ES/DisplayDRPrivacyPolicyPage/queryToken.aVHfH1VxNz45NzciKGZGLDI7VlVCHBw6MzsxICEWZioyN0AQeUA9PzU8IWEBQlBtqFUA
Digital River Condiciones de venta
: https://store.digitalriver.com/store/defaults/es_ES/DisplayDRTermsAndConditionsPage/queryToken.aVHnH1VxNz45NzciKGZGLDI7VlVCHBw6MzsxICEWZioyN0AQeUA9PzU8IWEBQlBthpEA
Resolución :
Gestionado
 

Saludos.
El Equipo IT.
 

Equipo IT


   

C/ Castanyer 29
08022 - Barcelona, Spain
+34 932 377 066
www.browniespain.com

      

La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.

NOTA: Esto es un envío automático. Por favor, no respondas a este correo.
 
 
 


ref:_00Df43u6t._5005G1Ywq9n:ref

Resolución

no es valida
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    "content": "<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, sans-serif; font-size: 13px\"> <div>no es valida</div> </div>",
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  "description": "\n\n<div>** Please do not change the subject line of this email if you wish to respond.**&nbsp;&nbsp;&nbsp;<br />\n&nbsp;<br />\nHello&nbsp;Jaume Palomar,&nbsp;&nbsp;&nbsp;<br />\nWe hope you are doing great!&nbsp;&nbsp;&nbsp;<br />\n&nbsp;<br />\nThank you for contacting VMware Customer Support. My name is&nbsp;Mariel and I have been assigned to work on your Support Request&nbsp;23427766905.&nbsp;&nbsp;&nbsp;&nbsp;<br />\n&nbsp;<br />\nOur deepest apologies for the late response, we have been handling a high volume of cases, that&#39;s why your case was assigned to our team until today.&nbsp;&nbsp;&nbsp;<br />\n&nbsp;<br />\nPlease let me know if you still need assistance.&nbsp;I will be more than glad to assist you in anything you need.&nbsp;&nbsp;&nbsp;&nbsp;<br />\n&nbsp;<br />\nIn case you don&#39;t need anything else from my side, tell me if I can proceed to close this case.&nbsp;&nbsp;&nbsp;<br />\n&nbsp;<br />\nLooking forward to your response.&nbsp;&nbsp;&nbsp;&nbsp;<br />\n&nbsp;<br />\nKind regards,&nbsp;&nbsp;&nbsp;<br />\nI wish you a lovely day ahead!&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<br />\n&nbsp;<br />\nMariel Andrea Trana &nbsp;&nbsp;&nbsp;<br />\nCustomer Support &nbsp;&nbsp;<br />\nHeredia, Costa Rica &nbsp;&nbsp;<br />\nWork Hours: Mon-Fri/ 7am-4pm CST&nbsp;<br />\n<br />\n<br />\n--------------- Original Message ---------------<br />\n<b>From:</b> Soporte IT [soporte@browniespain.com]<br />\n<b>Sent:</b> 5/2/2023, 5:06 AM<br />\n<b>To:</b> store@vmware.com<br />\n<b>Subject:</b> Su solicitud con ID 5676 ha sido cancelada.<br />\n<br />\n\n<div><span class=\"x_-1975379215font\" style=\"font-family: verdana, sans-serif\">Hola, store@vmware.com.</span></div>\n\n<div>&nbsp;</div>\n\n<div><span class=\"x_-1975379215font\" style=\"font-family: verdana, sans-serif\">Tu </span><b><span class=\"x_-1975379215font\" style=\"font-family: verdana, sans-serif\">Solicitud con ID 5676</span></b><span class=\"x_-1975379215font\" style=\"font-family: verdana, sans-serif\"> ha sido <b>Cancelada</b></span><span class=\"x_-1975379215font\" style=\"font-family: verdana, sans-serif\">.</span></div>\n\n<div>&nbsp;</div>\n\n<div>\n<div>\n<hr id=\"x_-1975379215null\" /></div>\n</div>\n\n<div><span class=\"x_-1975379215font\" style=\"font-family: verdana, sans-serif\">Título : <b>INFORMACIÓN SOBRE EL PAGO</b> </span></div>\n\n<div><span class=\"x_-1975379215font\" style=\"font-family: verdana, sans-serif\">Descripción : </span>\n\n<div><b>Estimado/a Jaume Palomar:<br />\n<br />\nMuchas gracias por su pedido a VMware Quote Renewal.<br />\n<br />\nMás abajo encontrará el número de referencia de su pedido. Si hace alguna consulta a nuestro servicio de atención al cliente, le rogamos que indique siempre este número de referencia.<br />\n<br />\nEl número de referencia de su pedido a VMware Quote Renewal: 1929889954439<br />\n<br />\nINFORMACIÓN SOBRE EL PAGO<br />\n<br />\nEncontrará información detallada sobre el envío en un mensaje de correo electrónico enviado al mismo tiempo que este mensaje.<br />\n<br />\nAdjunta a este mensaje de correo electrónico encontrará la confirmación de su pedido en formato PDF. El documento PDF contiene una firma electrónica reconocida para proteger el documento contra manipulaciones. La verificación de la firma permite que usted o un tercero (por ejemplo, la Agencia Tributaria) pueda comprobar y rastrear la legitimidad del documento e identificar al emisor de la factura.<br />\n<br />\nLa firma se puede comprobar, por ejemplo, con el software gratuito digiSeal reader:<br />\nhttp://www.secrypt.de/en/produkte/digiseal-reader<br />\n<br />\nPara ello, guarde el documento PDF en su equipo (o en otro medio de almacenamiento) y ábralo con el programa digiSeal reader.<br />\n<br />\nSERVICIO DE ASISTENCIA TÉCNICA<br />\n<br />\nSi tiene alguna pregunta técnica o de contenido acerca del producto, diríjase directamente a VMware Quote Renewal. Puede ponerse en contacto con el fabricante a través de la siguiente dirección de correo electrónico: store@vmware.com.<br />\n<br />\nSERVICIO DE ATENCIÓN AL CLIENTE<br />\n<br />\nRespuestas a las preguntas más frecuentes / contacto: www.my.vmware.com<br />\n<br />\nDatos de su pedido:<br />\nhttp://www.findmyorder.com/es<br />\n<br />\nVisualización de documentos PDF:<br />\nPuede descargar gratuitamente Adobe Reader aquí:<br />\nhttp://www.adobe.com/products/acrobat/readermain.html<br />\n<br />\nAtentamente,<br />\nEl equipo de Digital River Ireland Ltd.<br />\n<br />\nDigital River Ireland Ltd. es el distribuidor y el vendedor autorizado de los productos y servicios ofrecidos en esta tienda virtual.<br />\n<br />\nDigital River Política de confidencialidad: https://store.digitalriver.com/store/defaults/es_ES/DisplayDRPrivacyPolicyPage/queryToken.aVHfH1VxNz45NzciKGZGLDI7VlVCHBw6MzsxICEWZioyN0AQeUA9PzU8IWEBQlBtqFUA<br />\nDigital River Condiciones de venta<br />\n: https://store.digitalriver.com/store/defaults/es_ES/DisplayDRTermsAndConditionsPage/queryToken.aVHnH1VxNz45NzciKGZGLDI7VlVCHBw6MzsxICEWZioyN0AQeUA9PzU8IWEBQlBthpEA </b></div>\n</div>\n\n<div><span class=\"x_-1975379215font\" style=\"font-family: verdana, sans-serif\">Resolución :<b> </b></span>\n\n<div class=\"x_-1975379215personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, sans-serif; font-size: 13px\">\n<div><b>Gestionado</b></div>\n</div>\n</div>\n\n<div>&nbsp;</div>\n\n<div>\n<hr id=\"x_-1975379215null\" /></div>\n\n<div><span class=\"x_-1975379215font\" style=\"font-family: verdana, sans-serif\">Saludos.</span></div>\n\n<div><span class=\"x_-1975379215font\" style=\"font-family: verdana, sans-serif\">El Equipo IT.</span></div>\n\n<div>\n<div>&nbsp;</div>\n</div>\n\n<p style=\"margin: 0px\"><span class=\"x_-1975379215font\" style=\"font-family: Calibri, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 11pt\"><b><span class=\"x_-1975379215colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"x_-1975379215font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 9pt\">Equipo IT</span></span></span></b><br />\n<br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_-1975379215colour\" style=\"color: blue\"><span class=\"x_-1975379215font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 9pt\"><img border=\"0\" class=\"x_-1975379215ADIae\" height=\"13.5pt\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=8013&amp;ACTION=FILE\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit; width: 13.5pt; height: 13.5pt\" width=\"13.5pt\" /></span></span></span></a><span class=\"x_-1975379215colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"x_-1975379215font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_-1975379215colour\" style=\"color: blue\"><span class=\"x_-1975379215font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 9pt\"><img border=\"0\" class=\"x_-1975379215ADIae\" height=\"13.5pt\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=8014&amp;ACTION=FILE\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit; width: 13.5pt; height: 13.5pt\" width=\"13.5pt\" /></span></span></span></a><span class=\"x_-1975379215colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"x_-1975379215font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_-1975379215colour\" style=\"color: blue\"><span class=\"x_-1975379215font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 9pt\"><img border=\"0\" class=\"x_-1975379215ADIae\" height=\"13.5pt\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=8015&amp;ACTION=FILE\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit; width: 13.5pt; height: 13.5pt\" width=\"13.5pt\" /></span></span></span></a><span class=\"x_-1975379215colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"x_-1975379215font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_-1975379215colour\" style=\"color: blue\"><span class=\"x_-1975379215font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 9pt\"><img border=\"0\" class=\"x_-1975379215ADIae\" height=\"13.5pt\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=8016&amp;ACTION=FILE\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit; width: 13.5pt; height: 13.5pt\" width=\"13.5pt\" /></span></span></span></a></span></span></p>\n\n<p style=\"margin: 0px\"><span class=\"x_-1975379215font\" style=\"font-family: Calibri, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 11pt\"><span class=\"x_-1975379215colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"x_-1975379215font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 9pt\">C/ Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_-1975379215colour\" style=\"color: rgb(155, 155, 155)\"><span class=\"x_-1975379215font\" style=\"font-family: inherit\"><span class=\"x_-1975379215size\" style=\"font-size: inherit\">www.browniespain.com</span></span></span></a></span></span></span></span></span></p>\n\n<p style=\"margin: 0px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\" style=\"border: 0px; font-style: normal; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255)\"><span class=\"x_-1975379215colour\" style=\"color: blue\"><span class=\"x_-1975379215font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 9pt\"><img border=\"0\" class=\"x_-1975379215Do8Zj\" height=\"74.99pt\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit; width: 281.24pt; height: 74.99pt\" width=\"281.24pt\" /></span></span></span></a><span class=\"x_-1975379215highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"x_-1975379215colour\" style=\"color: rgb(36, 36, 36)\"><span class=\"x_-1975379215font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 9pt\">&nbsp; &nbsp; &nbsp;</span></span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\" style=\"border: 0px; font-style: normal; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255)\"><span class=\"x_-1975379215colour\" style=\"color: blue\"><span class=\"x_-1975379215font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 9pt\"><img border=\"0\" class=\"x_-1975379215Do8Zj\" height=\"62.24pt\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit; width: 61.49pt; height: 62.24pt\" width=\"61.49pt\" /></span></span></span></a><span class=\"x_-1975379215highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"x_-1975379215colour\" style=\"color: rgb(36, 36, 36)\"><span class=\"x_-1975379215font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 9pt\">&nbsp;</span></span></span></span></p>\n\n<p style=\"text-align: justify; margin: 0px\"><span class=\"x_-1975379215font\" style=\"font-family: Calibri, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 11pt\"><span class=\"x_-1975379215colour\" style=\"color: rgb(186, 186, 186)\"><span class=\"x_-1975379215font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_-1975379215size\" style=\"font-size: 6pt\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. 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