#6761 · DESCUADRE CAJA
ID interno: 10918000001792099
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Vales / Tarjetas Regalo
Tipo
Incidencia
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
13/6/23, 19:32
Resuelto
—
Actualizado
17/7/23, 11:19
Asignado
Jun 15, 2023 03:52 PM
Respondido
Jul 17, 2023 01:19 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Edwin Martinez
Descripción
Buenas noches,
En Illa hemos tenido que descuadrar el TPV 2 por dos tarjetas regalo que se habían hecho incorrectamente. Ayer enviamos un mail comentando en problema y diciendo los números de tarjetas regalo que nos daban problemas y esta mañana Soporte nos ha comentado que no se habían generado correctamente. Ante esto, nos han comentado que la solución era hacer uso de las tarjetas regalo descuadrando la caja en efectivo.
Por lo que el ingreso total de hoy en vez de ser 1.489,15€ será de 1.389,15€, quitando esos 100€ que hemos descuadrado por las tarjetas regalo.
Gracias de antemano.
Saludos,
Anna Bou.
Resolución
solicitud de soporte no valida
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_-8097637252024315944_parse_187140101987918431\">\n<div class=\"x_1549174545WordSection1\">\n<p class=\"MsoNormal\"><span>Buenas noches, </span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>En Illa hemos tenido que descuadrar el TPV 2 por dos tarjetas regalo que se habían hecho incorrectamente. Ayer enviamos un mail comentando en problema y diciendo los números de tarjetas regalo que nos daban problemas\n y esta mañana Soporte nos ha comentado que no se habían generado correctamente. Ante esto, nos han comentado que la solución era\n</span>hacer uso de las tarjetas regalo descuadrando la caja en efectivo.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Por lo que el ingreso total de hoy en vez de ser 1.489,15€ será de\n<b><u>1.389,15€</u></b>, quitando esos 100€ que hemos descuadrado por las tarjetas regalo.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias de antemano. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Saludos,</p>\n<p class=\"MsoNormal\">Anna Bou. </p>\n<p class=\"MsoNormal\"><span> </span></p>\n</div>\n</div>",
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"display_value": "Jun 13, 2023 09:32 PM"
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"display_value": "Jun 15, 2023 03:52 PM"
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"value": "1689592750401",
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