#6760 · PRECIO ERRONEO TPV ECI

ID interno: 10918000001792073

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Business Central

Subcategoría

Pricing

Tipo

Consulta

Canal

CAU

SLA

Grupo

Brownie (Tiendas)

Site

TIENDAS

Nivel

Nivel 1 - Primera Respuesta

Solicitante

ECI Plaça Catalunya

Técnico

Edwin Martinez

Departamento

Tiendas

Request Type

Consulta

Creado

13/6/23, 18:10

Resuelto

Actualizado

20/6/23, 9:14

Asignado

Jun 15, 2023 11:16 AM

Respondido

Jun 15, 2023 11:16 AM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: Edwin Martinez

Descripción

Buenas tardes,

 

Os envío una referencia que pasa a un precio erróneo por el terminal ECI, pasa a 19,9 y el precio correcto es 22,9.

 

PENDIENTES LARGOS 3 DISCOS

S23-0272-039-901

DORADO

 

Gracias y saludos!

JSON crudo (detalle completo)
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