#6518 · Resumen diario de reacciones: viernes, 2 de junio de 2023
ID interno: 10918000001743567
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
2/6/23, 9:02
Resuelto
—
Actualizado
2/6/23, 9:44
Asignado
—
Respondido
Jun 2, 2023 11:44 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
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|
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|
Resolución
JSON crudo (detalle completo)
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