#6507 · Fwd: Integración VoIP Microsoft Teams / BROWNIE
ID interno: 10918000001743427
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
1/6/23, 20:49
Resuelto
—
Actualizado
2/6/23, 8:24
Asignado
Jun 2, 2023 09:06 AM
Respondido
Jun 2, 2023 10:24 AM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Edwin Martinez
Descripción
Hola chicos,
Estoy recibiendo mails spam a la cuenta corporativa, para que lo tengáis en cuenta por si lo podéis bloquear.
Muchas gracias
Un saludo
Sent from my iPhone
|
Patricia Rodriguez |
C/
Castanyer 29 |
| La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación, distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada. | |
Begin forwarded message:
From: Luis Flores <l.flores@astroline.com>
Date: 1 June 2023 at 17:58:13 CEST
To: Patricia Rodriguez <patricia.rodriguez@browniespain.com>
Subject: Integración VoIP Microsoft Teams / BROWNIE
Hola Patricia,
¡Encantado de saludarte! Soy Luis Flores de Astroline, una consultora partner de Microsoft y Operador Global Telco para empresas.
¿Conoces Microsoft Teams Direct Routing? Es una funcionalidad extra que permite integrar vuestra telefonía corporativa y centralita en Microsoft Teams (te dejo un vídeo de la solución).
Grandes compañías como Red Bull, Cabify, Bauhaus, o The Power Business School ya han implementado junto a Astroline esta tecnología, abordando así la transición natural de su sistema de comunicaciones unificadas.
También he contactado con tu compañero Joan, de la parte de IT y Sistemas, pero creo que esta info puede ser interesante para ti de cara a mejorar la comunicación con los clientes.
Me encantaría poder juntarme con vosotros 15 minutos para poder mostraros la solución. ¿Cuándo te vendría bien que lo viéramos?.
Pásame si puedes tu disponibilidad.
¡Un saludo!
Luis Flores González
Desarrollo de Negocio | Astroline
+34 677 01 24 44 | l.flores@astroline.com
Reserva una reunión conmigo
Resolución
Solicion encontrada por usuario
JSON crudo (detalle completo)
{
"id": "10918000001743427",
"sla": null,
"mode": {
"id": "10918000000008033",
"name": "E-Mail",
"internal_name": "E-Mail"
},
"site": {
"id": "10918000000170350",
"name": "TIENDAS",
"deleted": false,
"is_default": false
},
"tags": [],
"group": {
"id": "10918000000193509",
"name": "Brownie (Tiendas)",
"site": {
"id": "10918000000170350"
},
"deleted": false
},
"level": {
"id": "10918000000168252",
"name": "Nivel 1 - Primera Respuesta"
},
"assets": [],
"impact": {
"id": "10918000000009652",
"name": "Afecta al usuario"
},
"is_fcr": false,
"status": {
"id": "10918000000085001",
"name": "Cancelada",
"color": "#cacaca",
"stop_timer": false,
"in_progress": false,
"internal_name": "Canceled"
},
"is_read": true,
"subject": "Fwd: Integración VoIP Microsoft Teams / BROWNIE",
"urgency": {
"id": "10918000000009529",
"name": "Alta"
},
"category": null,
"email_cc": [],
"email_to": [
"soporte@browniespain.com"
],
"priority": {
"id": "10918000000008169",
"name": "Normal",
"color": "#006600"
},
"template": {
"id": "10918000000008023",
"name": "Incidencia",
"image": "incident-icon",
"layouts": [
{
"id": "10918000000102032",
"name": "requester_layout"
},
{
"id": "10918000000102034",
"name": "technician_layout"
}
],
"comments": "Interrupción o reducción de la calidad no planificada del Servicio",
"inactive": false,
"workflow": null,
"has_tasks": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"checklists": [],
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"is_default": true,
"sort_index": "1",
"user_groups": [],
"created_time": {
"value": "1169631000000",
"display_value": "Jan 24, 2007 10:30 AM"
},
"has_checklists": false,
"has_user_group": false,
"support_groups": [],
"template_fields": [
{
"name": "email_ids_to_notify",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "request_type",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "mode",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "urgency",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "group",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "level",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "resolution.content",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": false,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "impact",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "technician",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "priority",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char2",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "status",
"layout": {
"name": "technician_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": false,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "email_ids_to_notify",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "attachments",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subject",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "description",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "responded_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "assets",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "requester",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": true,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "created_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "first_response_due_by_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "site",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "completed_time",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "udf_fields.udf_char3",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "category",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
},
{
"name": "subcategory",
"layout": {
"name": "requester_layout"
},
"scopings": [
{
"value": false,
"scope_name": "mandatory"
},
{
"value": true,
"scope_name": "requester_can_view"
},
{
"value": true,
"scope_name": "requester_can_edit"
}
]
}
],
"service_category": null,
"last_updated_time": {
"value": "1747822830943",
"display_value": "May 21, 2025 12:20 PM"
},
"show_to_requester": true,
"task_configuration": {
"trigger_after_approved": false,
"trigger_after_creation": false,
"allow_requester_to_view": false,
"allow_requester_to_select": false
},
"is_service_template": false,
"reference_templates": []
},
"workflow": null,
"email_bcc": [],
"has_draft": false,
"has_notes": false,
"lifecycle": {
"id": "10918000000183026",
"name": "Ciclo de vida de una Solicitud",
"inactive": false,
"is_published": true
},
"requester": {
"id": "10918000000174195",
"name": "Patricia Rodriguez",
"site": {
"id": "10918000000170350",
"name": "TIENDAS",
"deleted": false,
"is_default": false
},
"phone": null,
"mobile": null,
"email_id": "patricia.rodriguez@browniespain.com",
"sms_mail": null,
"job_title": "Area Manager",
"last_name": "Rodriguez",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": {
"id": "10918000000175007",
"name": "Tiendas",
"site": {
"id": "10918000000170350"
}
},
"first_name": "Patricia",
"user_scope": "internal_user",
"employee_id": "patricia.rodriguez",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"created_by": {
"id": "10918000000007977",
"name": "System",
"site": null,
"phone": null,
"mobile": null,
"email_id": null,
"sms_mail": null,
"job_title": "",
"last_name": "",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
"department": null,
"first_name": "System",
"user_scope": "internal_user",
"employee_id": "",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"department": {
"id": "10918000000175007",
"name": "Tiendas",
"site": {
"id": "10918000000170350"
}
},
"display_id": "6507",
"is_overdue": false,
"is_trashed": false,
"message_id": "<4A7921B3-5222-4A22-A328-17FC800F09C2@browniespain.com>",
"resolution": {
"content": "<div class=\"personalize-wrapper\" style=\"font-family: "trebuchet ms", arial, helvetica, sans-serif, sans-serif; font-size: 13px\"> <div>Solicion encontrada por usuario</div> </div>",
"submitted_by": {
"id": "10918000000167018",
"name": "Edwin Martinez",
"site": {
"id": "10918000000794001",
"name": "HQ",
"deleted": false,
"is_default": true
},
"phone": null,
"mobile": "680658288",
"email_id": "edwin.martinez@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Martinez",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083566992&t=user&height=60&width=60",
"department": {
"id": "10918000000174683",
"name": "IT",
"site": {
"id": "10918000000794001"
}
},
"first_name": "Edwin",
"user_scope": "internal_user",
"employee_id": "emartinez",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"submitted_on": {
"value": "1685694271070",
"display_value": "Jun 2, 2023 10:24 AM"
}
},
"technician": {
"id": "10918000000167018",
"name": "Edwin Martinez",
"site": {
"id": "10918000000794001"
},
"phone": null,
"mobile": "680658288",
"email_id": "edwin.martinez@browniespain.com",
"sms_mail": null,
"job_title": "Retail Project Operations",
"last_name": "Martinez",
"photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083566992&t=user&height=60&width=60",
"department": {
"id": "10918000000174683"
},
"first_name": "Edwin",
"user_scope": "internal_user",
"employee_id": "emartinez",
"is_vip_user": false,
"sms_mail_id": null,
"cost_per_hour": null,
"is_technician": false
},
"udf_fields": {
"udf_char2": "Remoto",
"udf_char3": null
},
"attachments": [],
"description": "\n\n<div dir=\"auto\">\nHola chicos, \n<div>Estoy recibiendo mails spam a la cuenta corporativa, para que lo tengáis en cuenta por si lo podéis bloquear.</div>\n<div>Muchas gracias </div>\n<div>Un saludo <br />\n<br />\n<div dir=\"ltr\">Sent from my iPhone</div>\n<div dir=\"ltr\"><br />\n<p style=\"FONT-SIZE: 10pt; MARGIN-BOTTOM: 5pt; FONT-FAMILY: ARIAL; MARGIN-TOP: 0pt\">\n </p>\n<p style=\"FONT-SIZE: 10pt; MARGIN-BOTTOM: 5pt; FONT-FAMILY: ARIAL; MARGIN-TOP: 0pt\">\n</p>\n<table style=\"WIDTH: 500px\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n<tbody>\n<tr>\n<td style=\"FONT-SIZE: 9pt; FONT-FAMILY: Arial; WIDTH: 230px; COLOR: rgb(61, 61, 63)\" valign=\"top\">\n<p style=\"FONT-SIZE: 9pt; FONT-FAMILY: Arial\"><span style=\"FONT-SIZE: 9pt\"><strong style=\"FONT-SIZE: 9pt\">Patricia Rodriguez</strong></span><br />\n<span style=\"FONT-SIZE: 8pt\">Area Manager</span><br />\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_-1457654530socialLink\" href=\"https://www.facebook.com/browniespain\"><img class=\"x_-1457654530socialLink\" style=\"HEIGHT: 18px; WIDTH: 18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1185031&ACTION=FILE\" width=\"18\" height=\"18\" /></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_-1457654530socialLink\" href=\"https://instagram.com/browniespain\"><img class=\"x_-1457654530socialLink\" style=\"HEIGHT: 18px; WIDTH: 18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1185032&ACTION=FILE\" width=\"18\" height=\"18\" /></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_-1457654530socialLink\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><img class=\"x_-1457654530socialLink\" style=\"HEIGHT: 18px; WIDTH: 18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1185033&ACTION=FILE\" width=\"18\" height=\"18\" /></a> <a target=\"_blank\" rel=\"noopener noreferrer\" class=\"x_-1457654530socialLink\" href=\"https://es.linkedin.com/company/brownie\"><img class=\"x_-1457654530socialLink\" style=\"HEIGHT: 18px; WIDTH: 18px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1185034&ACTION=FILE\" width=\"18\" height=\"18\" /></a></p>\n</td>\n<td style=\"FONT-SIZE: 10pt; FONT-FAMILY: Arial; WIDTH: 270px; PADDING-LEFT: 20px; BORDER-LEFT: rgb(61, 61, 63) 1px solid\" valign=\"top\">\n<p style=\"FONT-SIZE: 9pt; FONT-FAMILY: Arial\"><span style=\"FONT-SIZE: 9pt; COLOR: rgb(61, 61, 63)\"><span style=\"FONT-SIZE: 9pt; COLOR: rgb(0, 0, 0)\"><span style=\"COLOR: rgb(0, 0, 0)\"><span style=\"FONT-SIZE: 9pt; COLOR: rgb(0, 0, 0)\"><span style=\"FONT-SIZE: 9pt; COLOR: rgb(0, 0, 0)\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain</span></span></span><br />\n</span>+34 932 377 066<br />\n</span><span style=\"FONT-SIZE: 9pt; COLOR: rgb(61, 61, 63)\"><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" style=\"FONT-SIZE: 9pt; COLOR: rgb(155, 155, 155)\" href=\"http://www.browniespain.com/\">www.browniespain.com</a>\n</span></p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE: 9pt; FONT-FAMILY: Arial; WIDTH: 500px\" valign=\"middle\" colspan=\"2\">\n<p style=\"FONT-SIZE: 9pt; FONT-FAMILY: Arial\"><br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\" title=\"\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=1185035&ACTION=FILE\" /></a><a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&utm_source=email_signature&utm_medium=banner\"></a> \n<a target=\"_blank\" rel=\"noopener noreferrer\" title=\"\" href=\"https://www.cepyme500.com/empresa/1566\"><img style=\"HEIGHT: 83px; WIDTH: 82px\" border=\"0\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1185036&ACTION=FILE\" width=\"82\" height=\"83\" /></a> </p>\n</td>\n</tr>\n<tr>\n<td style=\"FONT-SIZE: 6pt; FONT-FAMILY: Arial; WIDTH: 500px; COLOR: rgb(186, 186, 186); TEXT-ALIGN: justify\" valign=\"top\" colspan=\"2\">\nLa información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico personal@browniespain.com\n Si usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</td>\n</tr>\n</tbody>\n</table>\n<br />\n<p style=\"FONT-SIZE: 10pt; MARGIN-BOTTOM: 5pt; FONT-FAMILY: Arial; MARGIN-TOP: 0px\">\n</p>\nBegin forwarded message:<br />\n<br />\n</div>\n<blockquote>\n<div dir=\"ltr\"><b>From:</b> Luis Flores <l.flores@astroline.com><br />\n<b>Date:</b> 1 June 2023 at 17:58:13 CEST<br />\n<b>To:</b> Patricia Rodriguez <patricia.rodriguez@browniespain.com><br />\n<b>Subject:</b> <b>Integración VoIP Microsoft Teams / BROWNIE</b><br />\n<br />\n</div>\n</blockquote>\n<blockquote>\n<div dir=\"ltr\">\n<div>Hola Patricia, </div>\n<br />\n<div>¡Encantado de saludarte! Soy Luis Flores de <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eu01.l.antigena.com/l/jUSewu9NEAr-Z8YYu94c4bZz4xdm9e4qBweA~ed6b3KYQgc9w2k9MQXVnIliPk3WT-O6os4I~LxhW_6pWuepgzBhckYI-e23vxko~sAtndOyLYqJKTX_qvqrzn9og5TfyYHeHPuhB3YJitBIlCDtz1T-ll_dFalSf6VnNmujX2gGyyYcD~nE4qxstcMCj3YVsar8-Vwjo_kLmZgYwq5YBTbDE6ZvQO_rze3P6UPmxnzzZrqzzMB-MC5gcXbP_S8JDB1gC9QwwHPjnxEg-78rPQSP1uzOE1Wg7dT3vR~y4kP_Cgd_FofBoiR9W_~vOvYrKG4VzHeHVcrvy96cXJiGb_3_Z5HSEPCITf_YHxCVR-v9_swotfc_Farv9pc7bDyAELoAaESsMlugNKq64n57dY98EHbaEtKxQgo~iWgWwp4NBsh3oXdfTTpPoqp~9ZVAUQAOHYL5bj1\">\nAstroline</a>, una consultora partner de Microsoft y Operador Global Telco para empresas.\n</div>\n<br />\n<div>¿Conoces Microsoft Teams Direct Routing? Es una funcionalidad extra que permite integrar vuestra telefonía corporativa y centralita en Microsoft Teams (te dejo un vídeo de la solución).\n</div>\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eu01.l.antigena.com/l/ho-zBMU82luCVXX03~5x-mlL9JGFLeX5AAQJ0ukJmIuLPAtgAr3kPtLJ1MRByFtQh3KFlDjCMHzF3~~0a-nkl~2~a6Y~0l3NZI40oA~aIvqtXm1ky7WZXia35T51PWnp3vKHcwvZmtTyEOYpbakjhcb7bu4Hg6KrUOAIWC9diSKgVO5CfJspD7E7HW2shishjZxhdqT4I7UhPFyz1mtPct5Q1G0EV4Vkd7usY7BxTaID10HJ47XKAwnhUecLiUwZx1GioZrOtZELnklRUssTJaQ6Jcb-a4gpxF~Lg4FXcnqnvHFk5wni768XevI93sbx5JnTgOV~3WTVVWpPMQ32zNwnBDVRGQy90dwOjK4bZBVmgU48YcWbGY4T-XR3-UUmlKmKWLM6Gcm3GQYA2iBHyOeCr-EcFSIP6c8zyDpTy6GqQPDMWVuW7qKa26~vVCoglC3IKGtD8kKp297T~lHmDmbAiubwGafq\"><img width=\"400\" height=\"225\" src=\"https://26657386.fs1.hubspotusercontent-eu1.net/hubfs/26657386/teams-telefonia.png\" /></a>\n<br />\n<div>Grandes compañías como Red Bull, Cabify, Bauhaus, o The Power Business School ya han implementado junto a Astroline esta tecnología, abordando así la transición natural de su sistema de comunicaciones unificadas.\n</div>\n<br />\n<div>También he contactado con tu compañero Joan, de la parte de IT y Sistemas, pero creo que esta info puede ser interesante para ti de cara a mejorar la comunicación con los clientes.\n</div>\n<br />\n<div>Me encantaría poder juntarme con vosotros 15 minutos para poder mostraros la solución. ¿Cuándo te vendría bien que lo viéramos?.\n</div>\n<br />\n<div>Pásame si puedes tu disponibilidad. </div>\n<br />\n<div>¡Un saludo! </div>\n<br />\n<div><br />\n<table width=\"410\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\" style=\"padding: 32px 0; font-size: 13px; font-weight: 300\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; text-align: left; color: rgb(0, 0, 0); text-align: left\"><span style=\"display: block; padding-top: 10px; line-height: 0px; color: rgb(131, 49, 167); font-size: 18px; font-weight: bold\">Luis Flores González</span>\n<br />\n<span style=\"display: block; margin-top: 10px; line-height: 0px\">Desarrollo de Negocio |\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eu01.l.antigena.com/l/se-__RA7zzZpS-WFQjhBepUayYE878c-vD2g5-eTft7dAlHDpwG2hNGM5Oj9J2ruRiiCdPL~JjQgIrBpXpWIOEXAvgFHipFFLafsFpmJs005Gdlqxf5KzRAFd_rqseAyH6_HjiwBJ6ffGoRL3wnXBqYkCSXzpxZXyBgTownGRyaXh9Z3ycuM0IFTCH8WQiwy-n~wr0dAipDdfsMrgnkjkJA66asWhucZBi0j0uTWgC583aBB1PB0MmuoYD5a6OSbPg0vAuPOpSdPdbc5oNHpOk7nZKSZY_WwrGYjml5RrpLElR5ZuYbbRr2bo-iqoilOVeGieStENlJt3jkJDfY5RUdXmh85lkh1_pXELcJqXCAw1uiz_2OaYUMtEqI1DXnQSLbnJHtv1qvia9jHNnTsjjvOjrh8kz~E00yQIYmnpkxIoDnUvf8-v~Cltc3glFbs6gID~7X\" style=\"text-decoration: none; color: rgb(86, 86, 86)\">\nAstroline</a></span> <br />\n<span style=\"display: block; margin-top: 5px; line-height: 0px; margin-bottom: 5px; color: rgb(86, 86, 86)\"><a target=\"_blank\" rel=\"noopener noreferrer\" style=\"text-decoration: none; color: rgb(86, 86, 86)\">+34 677 01 24 44</a> |\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:l.flores@astroline.com\" style=\"text-decoration: none; color: rgb(86, 86, 86)\">\nl.flores@astroline.com</a></span>\n<table cellpadding=\"0\" border=\"0\" style=\"vertical-align: top; padding-top: 10px\">\n<tbody>\n<tr>\n<td style=\"padding: 6px 14px; font-size: 12px; font-weight: bold\">\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eu01.l.antigena.com/l/dft2OzGxP8rup8o_0~XXX_c-oq8omAIwiskbKqyBUPaJq2OEL97hcXhgFyJuH21E6~S1p-0yAtV0rF7~TVjYAX6F1jrbuBK~Ye3bdN-9z6XxmkNIa23vdxEYjQSo9v8IFYTs3VeV_CvebSQr9hbaiAsE9d_b9qTaBCfAkW_XCBG1EAJAR2pymAsb17sOoW1Pwr_E6jXcDeBjZzSJFANPxLUy~WJkbLBn4KcOBQ2DKMTyc2xM7-f5zLpAFRs-jSzPSs7LTL5hMPIVfHeL09jpAm6ywC8WhkJ2PohPKM4yxFqvFH4eKS5-aw3Xjw16u9GqxZNsC~iakUL96km-oS1FGRTRXwO4tRwcc5ZUtXndjdHaB2RZ2T0gIa0RFLuHV6e61y~LMoJVUhvFXfgw-1pnbL6XDE1hz7IqLpKRBwJQ~JzSVqIB1co8Vv-5t-F3443ofUS2YiMPKgJg3Dfh34kgtLuNHHbrPcWgS_vBC0bfijXN3bnhHZeqTq5W61j6om\" style=\"text-decoration: none; color: rgb(63, 206, 166)\">Reserva\n una reunión conmigo</a></td>\n</tr>\n</tbody>\n</table>\n<br />\n<table cellpadding=\"0\" border=\"0\" style=\"vertical-align: top; padding-top: 0px\">\n<tbody>\n<tr>\n<td style=\"font-weight: bold\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eu01.l.antigena.com/l/2UAlFHcqEj79S-3cPu~65kUWrOOFHFsxFhmMiEOX-s2QfaMb9aMWnINHonxbxtCNyJfNTWCl45~R90RSjlEq~UNCNZc0Wa0-tJGFjf7WhgVgtvljgWWCsbrPc5TkyjLthGXLeFgFXoeE4wYGcTMc2595hmX9IpG9YY9KVC3cpID4R_GL_sLCitRPHNNmBSeDZke-R~D62Z2BrAdcw4PqAR6x3hM0V9Dt8ilTwgt0C4XHeWPWD_DL~QpgadzLa8wNy4bgxDgO4tLRwpVRCbLV0l4H3YQmjVGvLDVYC5uhM_Sr_WIFZ8FDxzOmJALv3AFv~JVx_qzpuQo2nu7z08RU6h2JDqYhW6UDImrnnSfu5GbzwtPXgN7XgMT-DsssLUK9q6hvOO2XZDnn7sJOx7LwrsTdU3I7uWpJq4sjEy-ugO7YMYIX4LQzSODjS6ey9P5cCtL9\" style=\"text-decoration: none; color: rgb(255, 128, 0)\"></a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eu01.l.antigena.com/l/CwVV5ZAo2yFpKdbbSgpnN2g2QQDbuyU6IYMAG44FyHiyfVE-MNW-hFxrYdhliqEZR9_0pEbAqXp__OUIRuttQKXTp7fq_yEU4tRh~w7US9o5pHIkj5VJ1JEGcenwjKCDIuujY8AMSX9VC2cytdnD0Mrb1p0Zi2QqN7lj~HI0DRjAb0GY4Pd0o~GVJJaIwWaH07u7Tb2DzI4muBtVJz~mQTMdD9l7g-TyrLnK7UdBq5LAH1aVy-KuimaHIRviZKbEiraUm~-JfMOWHshXcE~~r5sIjNKcnZUvIKT5Ja0IZDHhpZlIDySLszRkelzV77KXhfmSZD~CiMbEOQvSOd1RQu_ahXeRbkfeBVXPP49BGQms_j6eyveRR46G8dABO0Pgzu71zqZZ1YX--Yr_ktOXq4kOuwIPkiOT5mPcxiWW66A9e2JfJnn0nSg6s_K5Vqa8icD_9gni2RjoD-F4B~YLpzg6A6YUnKIpar0gX4ff6wG1_1CoKQ9BTxpiRndE\"><img width=\"50%\" style=\"border: none\" src=\"https://konghq.com/wp-content/uploads/2019/03/icn-linkedin.png\" /></a></td>\n<td style=\"font-size: 12px; font-weight: bold\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eu01.l.antigena.com/l/nU8CSh1oEAoLhz3F_-RI9H98MVzlHhzQ57R8ju7zk7HvYFULLvafX0BHY0seZ06_zix8W6xarn29mV002U_UrD0MZ6LbZxv4AxO~j1Zjzluvy1YPUaETOHHA3uz-SzEsWnBO0X0MbkeDnUC4YW3O6HtA-5yuee-rIM633iFPNmwTa32OdHC51NE4Kf_bXYASWuzOMb6_zvJxiF~AwHF6m6yNrhIwqy0iYjjrSmBhuU5-Qv935q-ShO6NmlKlRvtOlUBNlZLfuAahTCHoDkGRzmJAXVWqTIS1nWYROlrGYPswfK9ano9VCKA32MUYsi1yh6gdaS0QzFf4ezbqdA4br0kbmPvAYOZV9RIO2QXzUVdvWso-N97bR1oTmYjFMGlOlG6lcretAGvDh9U71wBWtA7j8A7qzhoL-99naGgqG9_zoIzjiUx2CqIJsbeBhQVZnJN_JLW7\" style=\"text-decoration: none; color: rgb(255, 128, 0)\"></a><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eu01.l.antigena.com/l/TkrCKrgmwlInxE78hab3Q2k6sOdmWXI2rvuv_W5BdqEaW9Bdz8~dJQM5J-H2~-AGBHKD0~a3~dSKndExR0zfISyd-~z5CIR~D5GhCn4w_wFyR2p-apPNnRuK7MB65IQMHSNghrX_XnBIfIv_RHPZgJX6saMebQMi2Hach7y1k0u1Wb8np1zOKMnCYpN-U43kucC34Ok8Hfty7iVDlJZpwL9sHxscluW1KEZPxaMUA5VWEToTZp2d8RTOI8ZNXaOwGNCDWZnXlYwr4EQ5dMwFdrvc0B5nye~44k46vAuboa7xmhWKloK5sT1e0pH17zC75vPeh_apNk45v_Ey~nadePB-lRyVr~HvUQU3zchpVH0r1iXQ8Sr1cRe4Hc0xN4zrVwBNh2Iz31ews3MAkLkZwpGkw0qSiQIQrpI3PJhm4iElGuwf8SGiBwCuSnfPY-F3twBiC2ktXBwWZI9Y1TR6v2VBpKSOy8o8X-f_\"><img width=\"50%\" style=\"border: none\" src=\"https://konghq.com/wp-content/uploads/2019/03/icn-twitter.png\" /></a></td>\n</tr>\n</tbody>\n</table>\n<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://eu01.l.antigena.com/l/lFjooyE0qXHjViin1z8L7WGIU-8TVXRp8~Fec9nF02ozgU78~5qagny9NH59otCuMvB5BBIwnCQOoMjLwnIgQ3lE3Btw-BjhBBCeA55aBpqu42e0aeqAGihRbEsOnVlp1nWyO-7A9Y61U8T8WzRf8FbmR3CpF8CWLN7Ve~Ls2lmo1OiXQbniEDVMJS3OuVK0w3SXrbfeZ190un8z9B-HefrMBWzCgu3bRw4oEyoATUcAdTXToyeFMhSXDB68yYrnP2wmJtGzMfhdfJk2thf4VUfA~waZ4n85t-lPdcjQR2_n~meeMHUTgl-VFIfyjnb4Z99l8QAfmMGGLwlkWJLG8o2DyRa7_-F1-6zsb3jAtuWlZVdcpw6wF58Ti6YPB-y3raHtrkwiH25K4dmQd6rAtfkMqdh_TGsJlOgGhpMJzA1FeXsbSYEDJFnpA-KjELyRy9pgDW3pO-nOpWKwHhGdQ~pdv28ija2K303\"><img style=\"border: 0px solid rgb(221, 221, 221)\" alt=\"Astroline\" width=\"420\" src=\"https://26657386.fs1.hubspotusercontent-eu1.net/hubfs/26657386/Im%C3%A1genes%20y%20Creatividades/Firma-Teams.png\" /></a>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n<br />\n<img width=\"1\" height=\"1\" style=\"display: none\" alt=\"\" src=\"https://t.sidekickopen04-eu1.com/Cto/2O+23284/d37hNj04/R5S8b49xsN80c2rc2d1GPW1Y-lCf24W66rW3H4lvB3GK1b5W3K2Vz61Qsz6tW1--v3s3yRk76W22Wkbs22YpQXVhPQ-Q745pzC0\" />\n</div>\n</blockquote>\n</div>\n</div>",
"display_key": {
"value": "6507",
"display_value": "6507"
},
"due_by_time": null,
"is_reopened": false,
"maintenance": null,
"subcategory": null,
"created_time": {
"value": "1685652564131",
"display_value": "Jun 1, 2023 10:49 PM"
},
"deleted_time": null,
"is_escalated": false,
"request_type": {
"id": "10918000000010007",
"name": "Incidencia"
},
"time_elapsed": "0",
"assigned_time": {
"value": "1685689582100",
"display_value": "Jun 2, 2023 09:06 AM"
},
"resolved_time": null,
"completed_time": null,
"responded_time": {
"value": "1685694271070",
"display_value": "Jun 2, 2023 10:24 AM"
},
"approval_status": null,
"has_attachments": false,
"unreplied_count": 0,
"last_updated_time": {
"value": "1685694271070",
"display_value": "Jun 2, 2023 10:24 AM"
},
"linked_to_request": null,
"is_service_request": false,
"completed_by_denial": false,
"email_ids_to_notify": [],
"has_linked_requests": false,
"notification_status": "TECH_REPLY",
"cancel_flag_comments": null,
"cancellation_requested": false,
"is_first_response_overdue": false,
"request_template_task_ids": [],
"workflow_instance_details": null,
"entity_instance_properties": [],
"first_response_due_by_time": null,
"request_template_checklist_ids": []
}