#6189 · RE: Ref: 00232135 Asunto: Ganiveteria Roca - Base de carga PAX
ID interno: 10918000001653211
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
18/5/23, 11:18
Resuelto
—
Actualizado
18/5/23, 14:26
Asignado
—
Respondido
May 18, 2023 04:26 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Buenas tardes,
Nos dicen desde la tienda que se vuelva a enviar. No tenían el retorno listo, pero ya lo tienen claro.
Me avisáis por fa.
Saludos.
|
Erick Briones Field Service Engineer Global Blue España S.A. Calle Manuel Tovar, 1 4ª planta 28034 Madrid Spain T: +34917613705 | M: +34663387235 www.globalblue.com |
|
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From: Erick Briones
Sent: Friday, May 12, 2023 11:56 AM
To: samuel.fernandez@grupomrw.com; MRW 02612@grupomrw.com (02612@grupomrw.com) <02612@grupomrw.com>
Cc: Soporte <soporte@browniespain.com>
Subject: Ref: 00232135 Asunto: Ganiveteria Roca - Base de carga PAX
Buenos días,
Somos el abonado 17192 (GLOBAL BLUE) y necesitamos organizar un envío con retorno, con recogida en nuestras oficinas de Madrid, para entregar en:
GANIVETERIA ROCA, S.L.
Plaça del Pi, 3
08002, Barcelona
A/A: Personal en tienda
Teléfono: 933021241
El retorno se ha de entregar en nuestras oficinas de Madrid (C/ Manuel Tovar 1, Planta 4, 28034, Madrid).
¿Podríais facilitarnos un número de seguimiento por favor? El departamento encargado será el de IT.
Un saludo.
thread::UYztdj4HdWSPfYUZ0xpXWkI::
Resolución
se cree un ticket por error
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div style=\"\" class=\" zm_3771287515535468868_parse_-171359047461745930\">\n<div class=\"x_-1340275097WordSection1\">\n<p class=\"MsoNormal\">Buenas tardes,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Nos dicen desde la tienda que se vuelva a enviar. No tenían el retorno listo, pero ya lo tienen claro.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Me avisáis por fa.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Saludos.</p>\n<p class=\"MsoNormal\"> </p>\n<table style=\"width: 540px\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n <tbody>\n <tr>\n <td style=\"FONT-SIZE: 9pt; FONT-FAMILY: Trebuchet MS; WIDTH: 540px; PADDING-BOTTOM: 10px; PADDING-TOP: 10px\" valign=\"top\" colspan=\"2\">\n <span style=\"font-size: 12pt; color: rgb(0, 35, 149)\">Erick Briones</span><br />\n <span style=\"font-size: 10pt\">Field Service Engineer</span><br />\n <span style=\"font-size: 10pt\"></span><br />\n <span style=\"font-size: 8pt\">Global Blue España S.A.</span><br />\n <span style=\"font-size: 8pt\">Calle Manuel Tovar, 1 4ª planta</span><br />\n <span style=\"font-size: 8pt\">28034 Madrid</span><br />\n <span style=\"font-size: 8pt\">Spain</span><br />\n <span style=\"font-size: 8pt\">T: +34917613705 | M: +34663387235</span><br />\n <span style=\"font-size: 8pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.globalblue.com\" title=\"\">www.globalblue.com</a></span><br />\n <span style=\"font-size: 8pt\"></span>\n </td>\n </tr>\n <tr>\n <td style=\"FONT-SIZE: 9pt; FONT-FAMILY: Trebuchet MS; WIDTH: 35px; PADDING-BOTTOM: 2px; PADDING-TOP: 2px\" valign=\"top\" colspan=\"1\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=1119515&ACTION=FILE\" border=\"0\" />\n \n </td>\n <td style=\"FONT-SIZE: 9pt; FONT-FAMILY: Trebuchet MS; WIDTH: 510px; PADDING-BOTTOM: 2px; PADDING-TOP: 2px; padding-left: 5px\" valign=\"middle\" rowspan=\"1\" colspan=\"1\">\n <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/showcase/globalbluespain/\">Follow us on LinkedIn</a>\n </td>\n </tr> \n <tr>\n <td style=\"FONT-SIZE: 9pt; FONT-FAMILY: Trebuchet MS; WIDTH: 540px; PADDING-BOTTOM: 10px; PADDING-TOP: 10px\" valign=\"top\" colspan=\"2\">\n <span style=\"font-size: 8pt\">CONFIDENTIALITY NOTICE The contents of this e-mail are confidential to the sender and ordinary user of the e-mail address to which it was addressed and may also be privileged. If you are not the addressee of this e-mail you may not review, copy, forward, disclose or otherwise use it or any part of it in any form whatsoever. If you have received this e-mail in error, please advise the sender and delete all copies.</span>\n </td>\n </tr>\n </tbody>\n</table><div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0in 0in 0in\">\n<p class=\"MsoNormal\"><b>From:</b> Erick Briones <br />\n<b>Sent:</b> Friday, May 12, 2023 11:56 AM<br />\n<b>To:</b> samuel.fernandez@grupomrw.com; MRW 02612@grupomrw.com (02612@grupomrw.com) <02612@grupomrw.com><br />\n<b>Cc:</b> Soporte <soporte@browniespain.com><br />\n<b>Subject:</b> Ref: 00232135 Asunto: Ganiveteria Roca - Base de carga PAX </p>\n</div>\n</div>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Buenos días,</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Somos el abonado 17192 (GLOBAL BLUE) y necesitamos organizar un envío con retorno, con\n<b>recogida en nuestras oficinas de Madrid</b>, para entregar en:</span></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\" style=\"font-size: 12pt; color: black\"> </span></b></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\" style=\"font-size: 12pt; color: black\">GANIVETERIA ROCA, S.L.</span></b></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\" style=\"font-size: 12pt; color: black\">Plaça del Pi, 3</span></b></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\" style=\"font-size: 12pt; color: black\">08002, Barcelona</span></b></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\" style=\"font-size: 12pt; color: black\">A/A: Personal en tienda</span></b></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\" style=\"font-size: 12pt; color: black\">Teléfono: 933021241</span></b></p>\n<p class=\"MsoNormal\"><span lang=\"ES\"> </span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">El retorno se ha de entregar en nuestras oficinas de Madrid (C/ Manuel Tovar 1, Planta 4, 28034, Madrid).\n</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\"> </span></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\">¿Podríais facilitarnos un número de seguimiento por favor? El departamento encargado será el de IT.\n</span></b></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\"> </span></b></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Un saludo. </span></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><span lang=\"ES\">thread::UYztdj4HdWSPfYUZ0xpXWkI::</span></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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