#6140 · RE: Solicitud de nueva terminal Clearone - Error Tamper - CL2023/011619

ID interno: 10918000001643129

← Volver al listado

Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

—

Subcategoría

—

Tipo

Incidencia

Canal

E-Mail

SLA

—

Grupo

—

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

soporte clearone

Técnico

—

Departamento

—

Request Type

Incidencia

Creado

17/5/23, 9:00

Resuelto

—

Actualizado

17/5/23, 13:33

Asignado

—

Respondido

May 17, 2023 03:33 PM

Completado

—

First resp. due

—

Due by

—

Tiempo de resolución

—

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Hola

 

Desafortunadamente el datafono s/n 333-081-333 no dispone de garantía por lo que en este caso no sería posible el envío de un terminal de sustitución.

 

Debéis enviar el terminal para su reparación, de acuerdo a lo siguiente.

 

Generamos el alta de parte de envío 2023351354

 

Por favor, enviadnos el terminal solo, sin cables, accesorios, ni ningún otro componente adicional, en una caja cualquiera indicando el nº de caso CL2023/011619 indicado en el asunto de este email y el nº de parte 2023351354, indicado anteriormente, en un papel dentro de la caja y sobre la propia caja visible.

 

La dirección a la que debes enviar los terminales es:

 

DIUSFRAMI.

ATT. Recepción Valija Clear One

C/ Nobel, 16 Getafe, 28906 Madrid

 

El envío debes realizarlo a porte pagados, ya que corre por vuestra cuenta.

 

Un vez reparado, os haremos llegar el terminal lo antes posible.

 

Un cordial saludo.

 

Hugo Solis Dpto. Soporte

ClearONE - 91 490 01 50

 

 

De: San Sebastian <sansebastian@browniespain.com>
Enviado el: martes, 16 de mayo de 2023 9:44
Para: soporte clearone <soporte@clearone.es>
CC: Soporte <soporte@browniespain.com>; Laura Salvador <laura.salvador@browniespain.com>; Lorena Gañan <lorena.ganan@browniespain.com>
Asunto: [External Email] Solicitud de nueva terminal Clearone - Error Tamper - CL2023/011619

 

 

 
 

EXTERNAL EMAIL
Do not click links or open attachments unless you know the content is safe.
Report any suspicious email to the EVO Security Operations Center using the button at the top of your Outlook mailbox or contact the SOC directly at evo-soc@evopayments.com.

 
 
 

 

Buenos días,

Adjunto el archivo para solicitar una nueva terminal  o reparación ya que nos aparece el error “Tamper” + solicitud de contraseña.

En cuantos días estaría solucionado?

Gracias,

Saludos

Luisella

Resolución

es un ticket informativo
JSON crudo (detalle completo)
{
  "id": "10918000001643129",
  "sla": null,
  "mode": {
    "id": "10918000000008033",
    "name": "E-Mail",
    "internal_name": "E-Mail"
  },
  "site": {
    "id": "10918000000794001",
    "name": "HQ",
    "deleted": false,
    "is_default": true
  },
  "tags": [],
  "group": null,
  "level": {
    "id": "10918000000168252",
    "name": "Nivel 1 - Primera Respuesta"
  },
  "assets": [],
  "impact": {
    "id": "10918000000009652",
    "name": "Afecta al usuario"
  },
  "is_fcr": false,
  "status": {
    "id": "10918000000085001",
    "name": "Cancelada",
    "color": "#cacaca",
    "stop_timer": false,
    "in_progress": false,
    "internal_name": "Canceled"
  },
  "is_read": true,
  "subject": "RE: Solicitud de nueva terminal Clearone - Error Tamper - CL2023/011619",
  "urgency": {
    "id": "10918000000009529",
    "name": "Alta"
  },
  "category": null,
  "email_cc": [
    "laura.salvador@browniespain.com",
    "lorena.ganan@browniespain.com",
    "soporte@browniespain.com"
  ],
  "email_to": [
    "sansebastian@browniespain.com"
  ],
  "priority": {
    "id": "10918000000008169",
    "name": "Normal",
    "color": "#006600"
  },
  "template": {
    "id": "10918000000008023",
    "name": "Incidencia",
    "image": "incident-icon",
    "layouts": [
      {
        "id": "10918000000102032",
        "name": "requester_layout"
      },
      {
        "id": "10918000000102034",
        "name": "technician_layout"
      }
    ],
    "comments": "Interrupción o reducción de la calidad no planificada del Servicio",
    "inactive": false,
    "workflow": null,
    "has_tasks": false,
    "lifecycle": {
      "id": "10918000000183026",
      "name": "Ciclo de vida de una Solicitud",
      "inactive": false,
      "is_published": true
    },
    "checklists": [],
    "created_by": {
      "id": "10918000000007977",
      "name": "System",
      "site": null,
      "phone": null,
      "mobile": null,
      "email_id": null,
      "sms_mail": null,
      "job_title": "",
      "last_name": "",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": null,
      "first_name": "System",
      "user_scope": "internal_user",
      "employee_id": "",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "is_default": true,
    "sort_index": "1",
    "user_groups": [],
    "created_time": {
      "value": "1169631000000",
      "display_value": "Jan 24, 2007 10:30 AM"
    },
    "has_checklists": false,
    "has_user_group": false,
    "support_groups": [],
    "template_fields": [
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "request_type",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "mode",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "urgency",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "group",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "level",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "resolution.content",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": false,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "impact",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "technician",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "priority",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char2",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "status",
        "layout": {
          "name": "technician_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": false,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "email_ids_to_notify",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "attachments",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subject",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "description",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "responded_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "assets",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "requester",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": true,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "created_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "first_response_due_by_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "site",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "completed_time",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "udf_fields.udf_char3",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "category",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      },
      {
        "name": "subcategory",
        "layout": {
          "name": "requester_layout"
        },
        "scopings": [
          {
            "value": false,
            "scope_name": "mandatory"
          },
          {
            "value": true,
            "scope_name": "requester_can_view"
          },
          {
            "value": true,
            "scope_name": "requester_can_edit"
          }
        ]
      }
    ],
    "service_category": null,
    "last_updated_time": {
      "value": "1747822830943",
      "display_value": "May 21, 2025 12:20 PM"
    },
    "show_to_requester": true,
    "task_configuration": {
      "trigger_after_approved": false,
      "trigger_after_creation": false,
      "allow_requester_to_view": false,
      "allow_requester_to_select": false
    },
    "is_service_template": false,
    "reference_templates": []
  },
  "workflow": null,
  "email_bcc": [],
  "has_draft": false,
  "has_notes": false,
  "lifecycle": {
    "id": "10918000000183026",
    "name": "Ciclo de vida de una Solicitud",
    "inactive": false,
    "is_published": true
  },
  "requester": {
    "id": "10918000001047403",
    "name": "soporte clearone",
    "site": {
      "id": "10918000000794001",
      "name": "HQ",
      "deleted": false,
      "is_default": true
    },
    "phone": null,
    "mobile": null,
    "email_id": "soporte@clearone.es",
    "sms_mail": null,
    "job_title": null,
    "last_name": null,
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "soporte clearone",
    "user_scope": "internal_user",
    "employee_id": null,
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "created_by": {
    "id": "10918000000007977",
    "name": "System",
    "site": null,
    "phone": null,
    "mobile": null,
    "email_id": null,
    "sms_mail": null,
    "job_title": "",
    "last_name": "",
    "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
    "department": null,
    "first_name": "System",
    "user_scope": "internal_user",
    "employee_id": "",
    "is_vip_user": false,
    "sms_mail_id": null,
    "cost_per_hour": null,
    "is_technician": false
  },
  "department": null,
  "display_id": "6140",
  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<fcfae16b2dd0494690751a1225fdc086@clearone.es>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, sans-serif; font-size: 13px\"> <div>es un ticket informativo</div> </div>",
    "submitted_by": {
      "id": "10918000000167008",
      "name": "Sergio Marqués",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": null,
      "email_id": "sergio.marques@browniespain.com",
      "sms_mail": null,
      "job_title": "ERP Technician",
      "last_name": "Marqués",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083479533&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Sergio",
      "user_scope": "internal_user",
      "employee_id": "smarques",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": "0",
      "is_technician": true
    },
    "submitted_on": {
      "value": "1684330420292",
      "display_value": "May 17, 2023 03:33 PM"
    }
  },
  "technician": null,
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
  },
  "attachments": [],
  "description": "\n\n\n\n<div lang=\"ES\" class=\" zm_3090367317458916493_parse_5869738617934951935\">\n<div class=\"x_578933196WordSection1\">\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">Hola</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">Desafortunadamente el datafono s/n 333-081-333 no dispone de garantía por lo que en este caso no sería posible el envío de un terminal de sustitución.</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">Debéis enviar el terminal para su reparación, de acuerdo a lo siguiente.</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">Generamos el alta de parte de envío 2023351354</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">Por favor, enviadnos el terminal solo, sin cables, accesorios, ni ningún otro componente adicional, en una caja cualquiera indicando el nº de caso\n<b>CL2023/011619 </b>indicado en el asunto de este email y el nº de parte <b>2023351354</b>, indicado anteriormente, en un papel dentro de la caja y sobre la propia caja visible.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">La dirección a la que debes enviar los terminales es:</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">DIUSFRAMI.</span></p>\n<p class=\"MsoNormal\"><b><span style=\"color: rgb(31, 73, 125)\">ATT. Recepción Valija Clear One</span></b><b><span style=\"font-size: 12pt; color: rgb(31, 73, 125)\"></span></b></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">C/ Nobel, 16 Getafe, 28906 Madrid</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">El envío debes realizarlo a porte pagados, ya que corre por vuestra cuenta.</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">Un vez reparado, os haremos llegar el terminal lo antes posible.</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">Un cordial saludo.</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><b><span style=\"font-size: 12pt; color: rgb(166, 166, 166)\">Hugo Solis</span></b><b><span style=\"color: rgb(31, 73, 125)\">\n</span></b><b><span style=\"color: rgb(0, 176, 240)\">Dpto. Soporte</span></b><b><span style=\"color: rgb(166, 166, 166)\"></span></b></p>\n<p class=\"MsoNormal\"><b><i><span style=\"font-size: 16pt; color: rgb(166, 166, 166)\">Clear</span></i></b><b><i><span style=\"font-size: 16pt; color: rgb(0, 176, 240)\">ONE\n</span></i></b><b><span style=\"font-size: 16pt; color: rgb(0, 176, 240)\">-\n</span></b><b><span style=\"color: rgb(0, 176, 240)\">91 490 01 50</span></b><span style=\"color: rgb(31, 73, 125)\"></span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"color: rgb(31, 73, 125)\">&nbsp;</span></p>\n<div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b><span style=\"\">De:</span></b><span style=\"\"> San Sebastian &lt;sansebastian@browniespain.com&gt;\n<br />\n<b>Enviado el:</b> martes, 16 de mayo de 2023 9:44<br />\n<b>Para:</b> soporte clearone &lt;soporte@clearone.es&gt;<br />\n<b>CC:</b> Soporte &lt;soporte@browniespain.com&gt;; Laura Salvador &lt;laura.salvador@browniespain.com&gt;; Lorena Gañan &lt;lorena.ganan@browniespain.com&gt;<br />\n<b>Asunto:</b> [External Email] Solicitud de nueva terminal Clearone - Error Tamper - CL2023/011619</span></p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: &quot;Times New Roman&quot;, serif\">&nbsp;</span></p>\n<pre><span style=\"color: blue\">&nbsp;</span></pre>\n<pre><span style=\"color: blue\">&nbsp;</span></pre>\n<table class=\"x_578933196MsoNormalTable\" border=\"1\" cellpadding=\"0\" style=\"border: ridge black 2.25pt\" id=\"x_578933196webs1\">\n<tbody>\n<tr id=\"x_578933196webs3\">\n<td style=\"border: inset black 1pt; background: red; padding: 0.75pt 0.75pt 0.75pt 0.75pt\" id=\"x_578933196webs2\">\n<p class=\"MsoNormal\" align=\"center\" style=\"text-align: center\"><b><span style=\"font-size: 12pt; font-family: &quot;Times New Roman&quot;, serif; color: white\">EXTERNAL EMAIL</span></b><span style=\"font-size: 12pt; font-family: &quot;Times New Roman&quot;, serif; color: white\"><br />\nDo not click links or open attachments unless you know the content is safe.<br />\nReport any suspicious email to the EVO Security Operations Center using the button at the top of your Outlook mailbox or contact the SOC directly at\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:evo-soc@evopayments.com\">evo-soc@evopayments.com</a>.</span><span style=\"font-size: 12pt; font-family: &quot;Times New Roman&quot;, serif; color: white\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<pre><span style=\"color: blue\">&nbsp;</span></pre>\n<pre><span style=\"color: blue\">&nbsp;</span></pre>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; font-family: &quot;Times New Roman&quot;, serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\">Buenos días, </p>\n<p class=\"MsoNormal\">Adjunto el archivo para solicitar una nueva terminal &nbsp;o reparación ya que nos aparece el error “Tamper” + solicitud de contraseña.\n</p>\n<p class=\"MsoNormal\">En cuantos días estaría solucionado?</p>\n<p class=\"MsoNormal\">Gracias, </p>\n<p class=\"MsoNormal\">Saludos</p>\n<p class=\"MsoNormal\">Luisella </p>\n</div>\n</div>",
  "display_key": {
    "value": "6140",
    "display_value": "6140"
  },
  "due_by_time": null,
  "is_reopened": false,
  "maintenance": null,
  "subcategory": null,
  "created_time": {
    "value": "1684314055814",
    "display_value": "May 17, 2023 11:00 AM"
  },
  "deleted_time": null,
  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "0",
  "assigned_time": null,
  "resolved_time": null,
  "completed_time": null,
  "responded_time": {
    "value": "1684330420292",
    "display_value": "May 17, 2023 03:33 PM"
  },
  "approval_status": null,
  "has_attachments": false,
  "unreplied_count": 7,
  "last_updated_time": {
    "value": "1684330420292",
    "display_value": "May 17, 2023 03:33 PM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [
    "laura.salvador@browniespain.com",
    "lorena.ganan@browniespain.com",
    "sansebastian@browniespain.com"
  ],
  "has_linked_requests": false,
  "notification_status": "REQ_REPLY",
  "cancel_flag_comments": null,
  "cancellation_requested": false,
  "is_first_response_overdue": false,
  "request_template_task_ids": [],
  "workflow_instance_details": null,
  "entity_instance_properties": [],
  "first_response_due_by_time": null,
  "request_template_checklist_ids": []
}