#6025 · Ref: 00232135 Asunto: Ganiveteria Roca - Base de carga PAX

ID interno: 10918000001611281

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Estado

Cancelada

Prioridad

Normal

Urgencia

Alta

Impacto

Afecta al usuario

Categoría

Subcategoría

Tipo

Incidencia

Canal

E-Mail

SLA

Grupo

Site

HQ

Nivel

Nivel 1 - Primera Respuesta

Solicitante

Erick Briones

Técnico

Departamento

Request Type

Incidencia

Creado

12/5/23, 9:58

Resuelto

Actualizado

12/5/23, 11:32

Asignado

Respondido

May 12, 2023 12:21 PM

Completado

First resp. due

Due by

Tiempo de resolución

Overdue

No

First resp. overdue

No

Escalado

No

Reabierto

No

FCR

No

Solicitada cancelación

No

Service Request

No

Trashed

No

Asignar técnico

Actual: — sin asignar —

Descripción

Buenos días,

 

Somos el abonado 17192 (GLOBAL BLUE) y necesitamos organizar un envío con retorno, con recogida en nuestras oficinas de Madrid, para entregar en:

 

GANIVETERIA ROCA, S.L.

Plaça del Pi, 3

08002, Barcelona

A/A:  Personal en tienda

Teléfono: 933021241

 

El retorno se ha de entregar en nuestras oficinas de Madrid (C/ Manuel Tovar 1, Planta 4, 28034, Madrid).

 

¿Podríais facilitarnos un número de seguimiento por favor? El departamento encargado será el de IT.

 

Un saludo.

 

thread::UYztdj4HdWSPfYUZ0xpXWkI::

 

Erick Briones
Field Service Engineer

Global Blue España S.A.
Calle Manuel Tovar, 1 4ª planta
28034 Madrid
Spain
T: +34917613705 | M: +34663387235
www.globalblue.com
Follow us on LinkedIn
CONFIDENTIALITY NOTICE The contents of this e-mail are confidential to the sender and ordinary user of the e-mail address to which it was addressed and may also be privileged. If you are not the addressee of this e-mail you may not review, copy, forward, disclose or otherwise use it or any part of it in any form whatsoever. If you have received this e-mail in error, please advise the sender and delete all copies.

Resolución

solicitud no valida
JSON crudo (detalle completo)
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  "description": "\n\n\n\n<div style=\"\" class=\" zm_1559834377330867732_parse_-1152761424585602256\">\n<div class=\"x_1239904459WordSection1\">\n<p class=\"MsoNormal\"><span lang=\"ES\">Buenos días,</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Somos el abonado 17192 (GLOBAL BLUE) y necesitamos organizar un envío con retorno, con\n<b>recogida en nuestras oficinas de Madrid</b>, para entregar en:</span></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\" style=\"font-size: 12pt; color: black\">&nbsp;</span></b></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\" style=\"font-size: 12pt; color: black\">GANIVETERIA ROCA, S.L.</span></b></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\" style=\"font-size: 12pt; color: black\">Plaça del Pi, 3</span></b></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\" style=\"font-size: 12pt; color: black\">08002, Barcelona</span></b></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\" style=\"font-size: 12pt; color: black\">A/A:&nbsp; Personal en tienda</span></b></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\" style=\"font-size: 12pt; color: black\">Teléfono: 933021241</span></b></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">El retorno se ha de entregar en nuestras oficinas de Madrid (C/ Manuel Tovar 1, Planta 4, 28034, Madrid).\n</span></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\">¿Podríais facilitarnos un número de seguimiento por favor? El departamento encargado será el de IT.\n</span></b></p>\n<p class=\"MsoNormal\"><b><span lang=\"ES\">&nbsp;</span></b></p>\n<p class=\"MsoNormal\"><span lang=\"ES\">Un saludo. </span></p>\n<p class=\"MsoNormal\">&nbsp;</p>\n<p class=\"MsoNormal\"><span lang=\"ES\">thread::UYztdj4HdWSPfYUZ0xpXWkI::</span></p>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<table style=\"width: 540px\" cellspacing=\"0\" cellpadding=\"0\" border=\"0\">\n    <tbody>\n        <tr>\n            <td style=\"FONT-SIZE: 9pt; FONT-FAMILY: Trebuchet MS; WIDTH: 540px; PADDING-BOTTOM: 10px; PADDING-TOP: 10px\" valign=\"top\" colspan=\"2\">\n                <span style=\"font-size: 12pt; color: rgb(0, 35, 149)\">Erick Briones</span><br />\n                <span style=\"font-size: 10pt\">Field Service Engineer</span><br />\n                <span style=\"font-size: 10pt\"></span><br />\n                <span style=\"font-size: 8pt\">Global Blue España S.A.</span><br />\n                <span style=\"font-size: 8pt\">Calle Manuel Tovar, 1  4ª planta</span><br />\n                <span style=\"font-size: 8pt\">28034 Madrid</span><br />\n                <span style=\"font-size: 8pt\">Spain</span><br />\n                <span style=\"font-size: 8pt\">T: +34917613705 | M: +34663387235</span><br />\n                <span style=\"font-size: 8pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.globalblue.com\" title=\"\">www.globalblue.com</a></span><br />\n                <span style=\"font-size: 8pt\"></span>\n            </td>\n        </tr>\n        <tr>\n             <td style=\"FONT-SIZE: 9pt; FONT-FAMILY: Trebuchet MS; WIDTH: 35px; PADDING-BOTTOM: 2px; PADDING-TOP: 2px\" valign=\"top\" colspan=\"1\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=1087194&amp;ACTION=FILE\" border=\"0\" />\n                \n             </td>\n            <td style=\"FONT-SIZE: 9pt; FONT-FAMILY: Trebuchet MS; WIDTH: 510px; PADDING-BOTTOM: 2px; PADDING-TOP: 2px; padding-left: 5px\" valign=\"middle\" rowspan=\"1\" colspan=\"1\">\n                <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.linkedin.com/showcase/globalbluespain/\">Follow us on LinkedIn</a>\n            </td>\n        </tr>   \n        <tr>\n            <td style=\"FONT-SIZE: 9pt; FONT-FAMILY: Trebuchet MS; WIDTH: 540px; PADDING-BOTTOM: 10px; PADDING-TOP: 10px\" valign=\"top\" colspan=\"2\">\n                <span style=\"font-size: 8pt\">CONFIDENTIALITY NOTICE The contents of this e-mail are confidential to the sender and ordinary user of the e-mail address to which it was addressed and may also be privileged. If you are not the addressee of this e-mail you may not review, copy, forward, disclose or otherwise use it or any part of it in any form whatsoever. If you have received this e-mail in error, please advise the sender and delete all copies.</span>\n            </td>\n        </tr>\n    </tbody>\n</table></div>",
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