#5846 · RE: [solicitud con ID :##5845##] : INCIDENCIA MERCANCÍA ECI SANTANDER 05.05.2023

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  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<AM0P195MB05460AC9146930807669227EA1729@AM0P195MB0546.EURP195.PROD.OUTLOOK.COM>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family: &quot;PT Sans&quot;, Arial, Helvetica, sans-serif, sans-serif; font-size: 13px\"> <div>Se cancela debido a que la original esta cancelada<br /></div><div><br /></div> </div>",
    "submitted_by": {
      "id": "10918000000467681",
      "name": "Begoña Veiga",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": null,
      "email_id": "bego.veiga@browniespain.com",
      "sms_mail": null,
      "job_title": "Project manager",
      "last_name": "Veiga",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=-1&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Begoña",
      "user_scope": "internal_user",
      "employee_id": "bego.veiga",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "submitted_on": {
      "value": "1683298831746",
      "display_value": "May 5, 2023 05:00 PM"
    }
  },
  "technician": null,
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
  },
  "attachments": [],
  "description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_3414633965804912168_parse_-4225907684234070496\">\n<div class=\"x_1111245656WordSection1\">\n<p class=\"MsoNormal\"><span style=\"\">Ah perdona!!</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">No me di cuenta de que podía ser eso, como ayer no me había llegado.. perdona!</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<p class=\"MsoNormal\"><span style=\"\">Gracias de todas formas!</span></p>\n<p class=\"MsoNormal\"><span style=\"\">&nbsp;</span></p>\n<div>\n<div style=\"border: none; border-top: solid rgb(225, 225, 225) 1pt; padding: 3pt 0cm 0cm 0cm\">\n<p class=\"MsoNormal\"><b>De:</b> Soporte &lt;soporte@browniespain.com&gt; <br />\n<b>Enviado el:</b> viernes, 5 de mayo de 2023 14:57<br />\n<b>Para:</b> ECI Santander &lt;ecisantander@browniespain.com&gt;<br />\n<b>CC:</b> Lorena Gañan &lt;lorena.ganan@browniespain.com&gt;; Carla Gutierrez &lt;carla.gutierrez@browniespain.com&gt;<br />\n<b>Asunto:</b> Re: [solicitud con ID :##5845##] : INCIDENCIA MERCANCÍA ECI SANTANDER 05.05.2023</p>\n</div>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n<div>\n<p class=\"MsoNormal\">Hola ECI Santander,</p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">Os hemos enviado el procedimiento que hemos enviado el dia de ayer a tiendas.</p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">De momento cancelamos el ticket ya que no es una incidencia</p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">un saludo</p>\n</div>\n<div>\n<p class=\"MsoNormal\">Edwin</p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align: center\">\n<hr id=\"x_1111245656null\" />\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_1111245656font\"><b><u><span style=\"font-family: Verdana, sans-serif\">Descripción de la solicitud</span></u></b></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_1111245656font\"><span style=\"font-family: Verdana, sans-serif\">Título :\n<b>INCIDENCIA MERCANCÍA ECI SANTANDER 05.05.2023</b> </span></span></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\"><span style=\"font-family: Verdana, sans-serif\">Descripción :\n</span></p>\n</div>\n<div>\n<div>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\"><img width=\"308\" height=\"231\" style=\"width: 3.2083in; height: 2.4062in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1059554&amp;ACTION=FILE\" /><img width=\"314\" height=\"236\" style=\"width: 3.2708in; height: 2.4583in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1059555&amp;ACTION=FILE\" /></span><span style=\"font-family: Verdana, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Hola buenos días,</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Hoy en la recepción de mercancía hemos sentido la siguiente incidencia:</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">&nbsp;</span></p>\n<ul>\n<li class=\"x_1111245656x910167145msolistparagraph\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Hemos seleccionado cada matrícula de albarán con el Ipod. El que veis en la primera imagen adjunta: 843275</span></li><li class=\"x_1111245656x910167145msolistparagraph\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Una vez nos hemos puesto a pasar la pala, los artículos correspondientes al PT redondeado en la imagen (PT194329) nos salían como artículos\n inesperados.</span></li><li class=\"x_1111245656x910167145msolistparagraph\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Revisamos y el número de matrícula estaba seleccionado, así que validamos con esas diferencias para después ajustar.</span></li><li class=\"x_1111245656x910167145msolistparagraph\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Pensamos que ese PT en concreto se nos quedaría en recepciones pendientes pero no, como veis en la segunda imagen solo tenemos dos PT pendientes\n de otras tiendas.</span></li><li class=\"x_1111245656x910167145msolistparagraph\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Revisando el stock de esa prenda, sigue a 0, porque evidentemente según lo que hemos validado en el ipod es como si no estuvieran porque no\n nos lo pedía.</span></li></ul>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Es curioso porque el resto de PT de ese número de matrícula de albarán están perfectamente cargos, en cambio este no pero tampoco\n sale en recepciones pendientes.</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Espero haberme explicado bien.</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Procedemos a ajustar en + estas prendas.</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Esperamos una respuesta,</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">Gracias</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">&nbsp;</span></p>\n<p class=\"MsoNormal\" style=\"\"><b><span style=\"font-family: Verdana, sans-serif\">EQUIPO BROWNIE</span></b><span style=\"font-family: Verdana, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"\"><b><span style=\"font-family: Verdana, sans-serif\">ECI SANTANDER</span></b><span style=\"font-family: Verdana, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"\"><b><span style=\"font-family: Verdana, sans-serif\">Av Nueva Montaña S/N</span></b><span style=\"font-family: Verdana, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"\"><b><span style=\"font-family: Verdana, sans-serif\">39011 Santander</span></b><span style=\"font-family: Verdana, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"\"><b><span style=\"font-family: Verdana, sans-serif\">TLF: 942346222</span></b><span style=\"font-family: Verdana, sans-serif\"></span></p>\n<p class=\"MsoNormal\" style=\"\"><span style=\"font-family: Verdana, sans-serif\">&nbsp;</span></p>\n</div>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<div class=\"MsoNormal\" align=\"center\" style=\"text-align: center\">\n<hr id=\"x_1111245656null\" />\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_1111245656font\"><span style=\"font-family: Verdana, sans-serif\">Saludos.</span></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_1111245656font\"><span style=\"font-family: Verdana, sans-serif\">El Equipo IT</span></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<table class=\"x_1111245656MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"width: 375pt; background: white; font-stretch: inherit; line-height: inherit; orphans: 2; widows: 2; word-spacing: 0px\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"width: 172.5pt; padding: 0cm 0cm 0cm 0cm\">\n<p class=\"x_1111245656xmsonormal\" style=\"margin: 0cm\"><span class=\"x_1111245656size\"><b><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">Equipo IT</span></b></span><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"><br />\n<br />\n<br />\n</span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1875in; height: 0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1059556&amp;ACTION=FILE\" /></span></a></span><span class=\"x_1111245656size\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">&nbsp;</span></span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1875in; height: 0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1059557&amp;ACTION=FILE\" /></span></a></span><span class=\"x_1111245656size\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">&nbsp;</span></span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1875in; height: 0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1059558&amp;ACTION=FILE\" /></span></a></span><span class=\"x_1111245656size\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">&nbsp;</span></span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"18\" height=\"18\" style=\"width: 0.1875in; height: 0.1875in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1059559&amp;ACTION=FILE\" /></span></a></span><span style=\"font-size: 11.5pt; color: rgb(32, 31, 30)\"></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"width: 202.5pt; border: none; border-left: solid rgb(61, 61, 63) 1pt; padding: 0cm 0cm 0cm 15pt\">\n<p class=\"x_1111245656xmsonormal\" style=\"margin: 0cm\"><span class=\"x_1111245656size\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\">C/ Castanyer 29</span></span><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(61, 61, 63)\"><br />\n<span class=\"x_1111245656size\">08022 - Barcelona, Spain</span><br />\n<span class=\"x_1111245656size\">+34 932 377 066</span><br />\n<span class=\"x_1111245656size\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\"><span style=\"font-family: inherit, serif; color: rgb(155, 155, 155); border: none windowtext 1pt; padding: 0cm\">www.browniespain.com</span></a></span></span><span style=\"font-size: 11.5pt; color: rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p class=\"x_1111245656xmsonormal\" style=\"margin: 0cm\"><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"375\" height=\"100\" style=\"width: 3.9062in; height: 1.0416in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1059560&amp;ACTION=FILE\" /></span></a></span><span class=\"x_1111245656size\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(32, 31, 30)\">&nbsp;\n &nbsp; &nbsp;</span></span><span style=\"color: black\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; border: none windowtext 1pt; padding: 0cm; text-decoration: none\"><img border=\"0\" width=\"82\" height=\"83\" style=\"width: 0.8541in; height: 0.8645in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1059561&amp;ACTION=FILE\" /></span></a></span><span class=\"x_1111245656size\"><span style=\"font-size: 9pt; font-family: Arial, sans-serif; color: rgb(32, 31, 30)\">&nbsp;</span></span><span style=\"font-size: 11.5pt; color: rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"width: 375pt; padding: 0cm 0cm 0cm 0cm\">\n<p class=\"x_1111245656xmsonormal\" style=\"margin: 0cm; text-align: justify\"><span class=\"x_1111245656size\"><span style=\"font-size: 6pt; font-family: Arial, sans-serif; color: rgb(186, 186, 186)\">La información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES\n BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre\n y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión, portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia\n de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico&nbsp;<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\"><span style=\"font-family: inherit, serif; color: rgb(5, 99, 193); border: none windowtext 1pt; padding: 0cm\">personal@browniespain.com</span></a>&nbsp;Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span><span style=\"font-size: 11.5pt; color: rgb(32, 31, 30)\"></span></p>\n</td>\n</tr>\n</tbody>\n</table>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\"><span class=\"x_1111245656size\"><b><span style=\"font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(32, 31, 30); background: white\">NOTA:</span></b></span><span class=\"x_1111245656size\"><span style=\"font-size: 10pt; font-family: Verdana, sans-serif; color: rgb(32, 31, 30); background: white\">&nbsp;Esto\n es un envío automático. Por favor, no respondas a este correo.</span></span></p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n<p class=\"MsoNormal\">&nbsp;</p>\n</div>\n</div>",
  "display_key": {
    "value": "5846",
    "display_value": "5846"
  },
  "due_by_time": null,
  "is_reopened": false,
  "maintenance": null,
  "subcategory": null,
  "created_time": {
    "value": "1683291760429",
    "display_value": "May 5, 2023 03:02 PM"
  },
  "deleted_time": null,
  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
  },
  "time_elapsed": "0",
  "assigned_time": null,
  "resolved_time": null,
  "completed_time": null,
  "responded_time": {
    "value": "1683298831746",
    "display_value": "May 5, 2023 05:00 PM"
  },
  "approval_status": null,
  "has_attachments": false,
  "unreplied_count": 0,
  "last_updated_time": {
    "value": "1683298831746",
    "display_value": "May 5, 2023 05:00 PM"
  },
  "linked_to_request": null,
  "is_service_request": false,
  "completed_by_denial": false,
  "email_ids_to_notify": [
    "carla.gutierrez@browniespain.com",
    "lorena.ganan@browniespain.com"
  ],
  "has_linked_requests": false,
  "notification_status": null,
  "cancel_flag_comments": null,
  "cancellation_requested": false,
  "is_first_response_overdue": false,
  "request_template_task_ids": [],
  "workflow_instance_details": null,
  "entity_instance_properties": [],
  "first_response_due_by_time": null,
  "request_template_checklist_ids": []
}