#5845 · INCIDENCIA MERCANCÍA ECI SANTANDER 05.05.2023
ID interno: 10918000001573397
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
Abisma (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
Tiendas
Request Type
Incidencia
Creado
5/5/23, 12:46
Resuelto
—
Actualizado
5/5/23, 12:57
Asignado
—
Respondido
May 5, 2023 02:57 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Hola buenos días,
Hoy en la recepción de mercancía hemos sentido la siguiente incidencia:
- Hemos seleccionado cada matrícula de albarán con el Ipod. El que veis en la primera imagen adjunta: 843275
- Una vez nos hemos puesto a pasar la pala, los artículos correspondientes al PT redondeado en la imagen (PT194329) nos salían como artículos inesperados.
- Revisamos y el número de matrícula estaba seleccionado, así que validamos con esas diferencias para después ajustar.
- Pensamos que ese PT en concreto se nos quedaría en recepciones pendientes pero no, como veis en la segunda imagen solo tenemos dos PT pendientes de otras tiendas.
- Revisando el stock de esa prenda, sigue a 0, porque evidentemente según lo que hemos validado en el ipod es como si no estuvieran porque no nos lo pedía.
Es curioso porque el resto de PT de ese número de matrícula de albarán están perfectamente cargos, en cambio este no pero tampoco sale en recepciones pendientes.
Espero haberme explicado bien.
Procedemos a ajustar en + estas prendas.
Esperamos una respuesta,
Gracias
EQUIPO BROWNIE
ECI SANTANDER
Av Nueva Montaña S/N
39011 Santander
TLF: 942346222
Resolución
solicitud no valida
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{
"id": "10918000001573405",
"name": "IMG_3931.jpg",
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_-6319289440579493211_parse_-418866287473917949\">\n<div class=\"x_910167145WordSection1\">\n<p class=\"MsoNormal\"><img width=\"308\" height=\"231\" style=\"width: 3.2083in; height: 2.4062in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1059542&ACTION=FILE\" /><img width=\"314\" height=\"236\" style=\"width: 3.2708in; height: 2.4583in\" src=\"/app/itdesk/servlet/SDODAuthServlet?path=1059543&ACTION=FILE\" /></p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hola buenos días,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Hoy en la recepción de mercancía hemos sentido la siguiente incidencia:\n</p>\n<p class=\"MsoNormal\"> </p>\n<ul style=\"margin-top: 0cm\">\n<li class=\"x_910167145MsoListParagraph\" style=\"margin-left: 0cm\">Hemos seleccionado cada matrícula de albarán con el Ipod. El que veis en la primera imagen adjunta: 843275</li><li class=\"x_910167145MsoListParagraph\" style=\"margin-left: 0cm\">Una vez nos hemos puesto a pasar la pala, los artículos correspondientes al PT redondeado en la imagen (PT194329) nos salían como artículos inesperados.</li><li class=\"x_910167145MsoListParagraph\" style=\"margin-left: 0cm\">Revisamos y el número de matrícula estaba seleccionado, así que validamos con esas diferencias para después ajustar.\n</li><li class=\"x_910167145MsoListParagraph\" style=\"margin-left: 0cm\">Pensamos que ese PT en concreto se nos quedaría en recepciones pendientes pero no, como veis en la segunda imagen solo tenemos dos PT pendientes de otras tiendas.\n</li><li class=\"x_910167145MsoListParagraph\" style=\"margin-left: 0cm\">Revisando el stock de esa prenda, sigue a 0, porque evidentemente según lo que hemos validado en el ipod es como si no estuvieran porque no nos lo pedía.\n</li></ul>\n<p class=\"MsoNormal\">Es curioso porque el resto de PT de ese número de matrícula de albarán están perfectamente cargos, en cambio este no pero tampoco sale en recepciones pendientes.\n</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Espero haberme explicado bien. </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Procedemos a ajustar en + estas prendas.</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Esperamos una respuesta,</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\">Gracias</p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"> </p>\n<p class=\"MsoNormal\"><b><span style=\"\">EQUIPO BROWNIE</span></b></p>\n<p class=\"MsoNormal\"><b><span style=\"\">ECI SANTANDER</span></b></p>\n<p class=\"MsoNormal\"><b><span style=\"\">Av Nueva Montaña S/N</span></b></p>\n<p class=\"MsoNormal\"><b><span style=\"\">39011 Santander</span></b></p>\n<p class=\"MsoNormal\"><b><span style=\"\">TLF: 942346222</span></b></p>\n<p class=\"MsoNormal\"> </p>\n</div>\n</div>",
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