#5843 · REMINDER: Tell us about your support experience
ID interno: 10918000001573357
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
—
Departamento
—
Request Type
Incidencia
Creado
5/5/23, 12:22
Resuelto
—
Actualizado
5/5/23, 12:37
Asignado
—
Respondido
May 5, 2023 02:37 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: — sin asignar —
Descripción
Resolución
reenvió a Jordi, cancelo ticket
JSON crudo (detalle completo)
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"description": "\n\n\n\n\n\n<div class=\" zm_-4852398218926833939_parse_6955829900295185501\"><table bgcolor=\"#FFFFFF\" cellpadding=\"0\" cellspacing=\"0\" class=\"x_-938234850nl-container\" style=\"table-layout: fixed; vertical-align: top; min-width: 320px; border-spacing: 0; border-collapse: collapse; background-color: rgb(255, 255, 255); width: 100%\" width=\"100%\">\n\t<tbody>\n\t\t<tr style=\"vertical-align: top\" valign=\"top\">\n\t\t\t<td style=\"vertical-align: top\" valign=\"top\">\n\t\t\t<div style=\"background-color: transparent; overflow: hidden\">\n\t\t\t<div class=\"x_-938234850block-grid\" style=\"min-width: 320px; max-width: 600px; Margin: 0 auto; width: 100%; background-color: transparent\">\n\t\t\t<div style=\"border-collapse: collapse; display: table; width: 100%; background-color: transparent\">\n\t\t\t<div class=\"x_-938234850col x_-938234850num12\" style=\"min-width: 320px; max-width: 600px; display: table-cell; vertical-align: top; width: 600px\">\n\t\t\t<div style=\"width: 100%\">\n\t\t\t<div style=\"border-top: 0px solid transparent; border-left: 0px solid transparent; border-bottom: 0px solid transparent; border-right: 0px solid transparent; padding-top: 0px; padding-bottom: 5px; padding-right: 0px; padding-left: 0px\">\n\t\t\t<div align=\"center\" class=\"x_-938234850img-container x_-938234850center x_-938234850autowidth\" style=\"padding-right: 0px; padding-left: 0px\"><img align=\"center\" alt=\"Alternate text\" border=\"0\" class=\"x_-938234850center x_-938234850autowidth\" src=\"https://vmwareinsightscx.az1.qualtrics.com/ControlPanel/Graphic.php?IM=IM_2gaCa1NNgjNIIHb\" style=\"text-decoration: none; height: auto; border: 0; width: 100%; max-width: 600px; display: block\" title=\"Alternate text\" width=\"600\" /> </div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</div>\n\n\t\t\t<div style=\"background-color: transparent; overflow: hidden\">\n\t\t\t<div class=\"x_-938234850block-grid\" style=\"min-width: 320px; max-width: 600px; Margin: 0 auto; width: 100%; background-color: transparent\">\n\t\t\t<div style=\"border-collapse: collapse; display: table; width: 100%; background-color: transparent\">\n\t\t\t<div class=\"x_-938234850col x_-938234850num12\" style=\"min-width: 320px; max-width: 600px; display: table-cell; vertical-align: top; width: 600px\">\n\t\t\t<div style=\"width: 100%\">\n\t\t\t<div style=\"border-top: 0px solid transparent; border-left: 0px solid transparent; border-bottom: 0px solid transparent; border-right: 0px solid transparent; padding-top: 5px; padding-bottom: 5px; padding-right: 0px; padding-left: 0px\">\n\t\t\t<div style=\"color: rgb(87, 57, 151); font-family: Arial, Helvetica Neue, Helvetica, sans-serif; line-height: 1.2; padding-top: 10px; padding-right: 10px; padding-bottom: 10px; padding-left: 10px\">\n\t\t\t<div style=\"line-height: 1.2; font-size: 12px; font-family: Arial, Helvetica Neue, Helvetica, sans-serif; color: rgb(87, 57, 151)\">\n\t\t\t<p style=\"font-size: 22px; line-height: 1.2; text-align: center; font-family: Arial, Helvetica Neue, Helvetica, sans-serif; margin: 0\"><span style=\"font-size: 22px; color: rgb(87, 57, 151)\"><strong>Help us improve your future experience</strong></span></p>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t\n\n\t\t\t<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"x_-938234850divider\" style=\"table-layout: fixed; vertical-align: top; border-spacing: 0; border-collapse: collapse; min-width: 100%\" width=\"100%\">\n\t\t\t\t<tbody>\n\t\t\t\t\t<tr style=\"vertical-align: top\" valign=\"top\">\n\t\t\t\t\t\t<td class=\"x_-938234850divider_inner\" style=\"vertical-align: top; min-width: 100%; padding-top: 10px; padding-right: 10px; padding-bottom: 10px; padding-left: 10px\" valign=\"top\">\n\t\t\t\t\t\t<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" class=\"x_-938234850divider_content\" style=\"table-layout: fixed; vertical-align: top; border-spacing: 0; border-collapse: collapse; border-top: 1px solid rgb(187, 187, 187); width: 100%\" width=\"100%\">\n\t\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t<tr style=\"vertical-align: top\" valign=\"top\">\n\t\t\t\t\t\t\t\t\t<td style=\"vertical-align: top\" valign=\"top\"> </td>\n\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t</table>\n\t\t\t\t\t\t</td>\n\t\t\t\t\t</tr>\n\t\t\t\t</tbody>\n\t\t\t</table>\n\t\t\t\n\n\t\t\t<div style=\"color: rgb(85, 85, 85); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; line-height: 1.5; padding-top: 10px; padding-right: 10px; padding-bottom: 10px; padding-left: 10px\">\n\t\t\t<div style=\"line-height: 1.5; font-size: 12px; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; color: rgb(85, 85, 85)\">\n\t\t\t<p style=\"line-height: 1.5; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; margin: 0\"><span style=\"font-family: Arial, Helvetica, sans-serif\"><span style=\"font-size: 16px\">Thank you for being a valued customer. Your feedback helps us drive business priorities!<br />\n\t\t\t<br />\n\t\t\tParticipation in the survey is voluntary. With only 7 days left, we would love for you to take a quick 60 second survey below in reference to SR#: 23427148104 - </span><br />\n\t\t\t </span></p>\n\n\t\t\t<table align=\"center\" style=\"padding: 16px; background-color: rgb(255, 255, 255); border: undefined; font-family: arial\">\n\t\t\t\t<tbody>\n\t\t\t\t\t<tr>\n\t\t\t\t\t\t<td colspan=\"2\" style=\"padding-bottom: 12px; background-color: rgb(255, 255, 255)\"><span style=\"font-size: 15px\"><span style=\"font-size: 16px\"><span style=\"font-family: Arial, Helvetica, sans-serif\">Overall, how satisfied are you with your VMware support experience? </span></span></span></td>\n\t\t\t\t\t</tr>\n\t\t\t\t\t<tr>\n\t\t\t\t\t\t<td style=\"padding-bottom: 12px; background-color: rgb(255, 255, 255)\"><span style=\"font-size: 15px\"><span style=\"font-size: 13px\">Extremely <br />\n\t\t\t\t\t\tDissatisfied</span></span></td>\n\t\t\t\t\t\t<td style=\"padding-bottom: 12px; background-color: rgb(255, 255, 255)\">\n\t\t\t\t\t\t<div style=\"text-align: right\"><span style=\"font-size: 15px\"><span style=\"font-size: 13px\">Extremely</span></span></div>\n\n\t\t\t\t\t\t<div style=\"text-align: right\"><span style=\"font-size: 15px\"><span style=\"font-size: 13px\">Satisfied</span></span></div>\n\t\t\t\t\t\t</td>\n\t\t\t\t\t</tr>\n\t\t\t\t\t<tr>\n\t\t\t\t\t\t<td colspan=\"2\" style=\"background-color: rgb(255, 255, 255)\">\n\t\t\t\t\t\t<table border=\"1\" style=\"border: undefined; text-align: center\" width=\"100%\">\n\t\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t<tr>\n\t\t\t\t\t\t\t\t\t<td style=\"background: rgb(255, 255, 255)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://experiencemanagement.vmware.com/jfe/form/SV_eRmZa31aSoEwDm5?Q_DL=PF1fZjju5iMNckj_eRmZa31aSoEwDm5_CTR_0v5Vd4gSCzqgIm2&Q_CHL=email&Q_PopulateResponse=%7B%22QID50%22:%221%22%7D&Q_PopulateValidate=1\" style=\"display: block; font-size: 12px; text-decoration: none; color: rgb(102, 102, 102); border: 12px solid rgb(255, 255, 255); background: rgb(255, 255, 255)\">1</a></td>\n\t\t\t\t\t\t\t\t\t<td style=\"background: rgb(255, 255, 255)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://experiencemanagement.vmware.com/jfe/form/SV_eRmZa31aSoEwDm5?Q_DL=PF1fZjju5iMNckj_eRmZa31aSoEwDm5_CTR_0v5Vd4gSCzqgIm2&Q_CHL=email&Q_PopulateResponse=%7B%22QID50%22:%222%22%7D&Q_PopulateValidate=1\" style=\"display: block; font-size: 12px; text-decoration: none; color: rgb(102, 102, 102); border: 12px solid rgb(255, 255, 255); background: rgb(255, 255, 255)\">2</a></td>\n\t\t\t\t\t\t\t\t\t<td style=\"background: rgb(255, 255, 255)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://experiencemanagement.vmware.com/jfe/form/SV_eRmZa31aSoEwDm5?Q_DL=PF1fZjju5iMNckj_eRmZa31aSoEwDm5_CTR_0v5Vd4gSCzqgIm2&Q_CHL=email&Q_PopulateResponse=%7B%22QID50%22:%223%22%7D&Q_PopulateValidate=1\" style=\"display: block; font-size: 12px; text-decoration: none; color: rgb(102, 102, 102); border: 12px solid rgb(255, 255, 255); background: rgb(255, 255, 255)\">3</a></td>\n\t\t\t\t\t\t\t\t\t<td style=\"background: rgb(255, 255, 255)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://experiencemanagement.vmware.com/jfe/form/SV_eRmZa31aSoEwDm5?Q_DL=PF1fZjju5iMNckj_eRmZa31aSoEwDm5_CTR_0v5Vd4gSCzqgIm2&Q_CHL=email&Q_PopulateResponse=%7B%22QID50%22:%224%22%7D&Q_PopulateValidate=1\" style=\"display: block; font-size: 12px; text-decoration: none; color: rgb(102, 102, 102); border: 12px solid rgb(255, 255, 255); background: rgb(255, 255, 255)\">4</a></td>\n\t\t\t\t\t\t\t\t\t<td style=\"background: rgb(255, 255, 255)\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://experiencemanagement.vmware.com/jfe/form/SV_eRmZa31aSoEwDm5?Q_DL=PF1fZjju5iMNckj_eRmZa31aSoEwDm5_CTR_0v5Vd4gSCzqgIm2&Q_CHL=email&Q_PopulateResponse=%7B%22QID50%22:%225%22%7D&Q_PopulateValidate=1\" style=\"display: block; 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text-decoration: none; color: rgb(102, 102, 102); border: 12px solid rgb(255, 255, 255); background: rgb(255, 255, 255)\">7</a></td>\n\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t</table>\n\t\t\t\t\t\t</td>\n\t\t\t\t\t</tr>\n\t\t\t\t</tbody>\n\t\t\t</table>\n\n\t\t\t<p style=\"line-height: 1.5; font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; margin: 0\"><br />\n\t\t\t<span style=\"font-size: 14px\"><span style=\"line-height: 1.5\"><span style=\"\"><span style=\"font-family: "Helvetica Neue", Helvetica, Arial, sans-serif\"><span style=\"font-size: 16px\"><span style=\"font-family: Arial, Helvetica, sans-serif\">Or you can take the survey by clicking this <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://experiencemanagement.vmware.com/jfe/form/SV_eRmZa31aSoEwDm5?Q_DL=PF1fZjju5iMNckj_eRmZa31aSoEwDm5_CTR_0v5Vd4gSCzqgIm2&Q_CHL=email\">link.</a></span></span></span></span></span></span><br />\n\t\t\t<br />\n\t\t\t<span style=\"font-family: Arial, Helvetica, sans-serif\"><span style=\"font-size: 16px\">We take feedback seriously. Thank you for your time and willingness to help us, together, shape the future of VMware!<br />\n\t\t\t<br />\n\t\t\tGlobal Support Leadership<br />\n\t\t\tVMware, Inc</span></span></p>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</div>\n\n\t\t\t<div style=\"background-color: rgb(246, 246, 246); overflow: hidden\">\n\t\t\t<div class=\"x_-938234850block-grid\" style=\"min-width: 320px; max-width: 600px; Margin: 0 auto; width: 100%; background-color: transparent\">\n\t\t\t<div style=\"border-collapse: collapse; display: table; width: 100%; background-color: transparent\">\n\t\t\t<div class=\"x_-938234850col x_-938234850num12\" style=\"min-width: 320px; max-width: 600px; display: table-cell; vertical-align: top; width: 600px\">\n\t\t\t<div style=\"width: 100%\">\n\t\t\t<div style=\"border-top: 0px solid transparent; border-left: 0px solid transparent; border-bottom: 0px solid transparent; border-right: 0px solid transparent; padding-top: 5px; padding-bottom: 5px; padding-right: 0px; padding-left: 0px\">\n\t\t\t<table cellpadding=\"0\" cellspacing=\"0\" class=\"x_-938234850social_icons\" style=\"table-layout: fixed; vertical-align: top; border-spacing: 0; border-collapse: collapse\" width=\"100%\">\n\t\t\t\t<tbody>\n\t\t\t\t\t<tr style=\"vertical-align: top\" valign=\"top\">\n\t\t\t\t\t\t<td style=\"vertical-align: top; padding-top: 0px; padding-right: 0px; padding-bottom: 0px; padding-left: 0px\" valign=\"top\">\n\t\t\t\t\t\t<table align=\"center\" cellpadding=\"0\" cellspacing=\"0\" class=\"x_-938234850social_table\" style=\"table-layout: fixed; vertical-align: top; border-spacing: 0; border-collapse: collapse\">\n\t\t\t\t\t\t\t<tbody>\n\t\t\t\t\t\t\t\t<tr align=\"center\" style=\"vertical-align: top; text-align: center\" valign=\"top\">\n\t\t\t\t\t\t\t\t\t<td style=\"vertical-align: top; padding-bottom: 0; padding-right: 5px; padding-left: 5px\" valign=\"top\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.vmware.com/facebook\"><img alt=\"Facebook\" height=\"32\" src=\"https://d2fi4ri5dhpqd1.cloudfront.net/public/resources/social-networks-icon-sets/circle-gray/facebook@2x.png\" style=\"text-decoration: none; height: auto; border: 0; display: block\" title=\"Facebook\" width=\"32\" /></a></td>\n\t\t\t\t\t\t\t\t\t<td style=\"vertical-align: top; padding-bottom: 0; padding-right: 5px; padding-left: 5px\" valign=\"top\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.vmware.com/twitter\"><img alt=\"Twitter\" height=\"32\" src=\"https://d2fi4ri5dhpqd1.cloudfront.net/public/resources/social-networks-icon-sets/circle-gray/twitter@2x.png\" style=\"text-decoration: none; height: auto; border: 0; display: block\" title=\"Twitter\" width=\"32\" /></a></td>\n\t\t\t\t\t\t\t\t\t<td style=\"vertical-align: top; padding-bottom: 0; padding-right: 5px; padding-left: 5px\" valign=\"top\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/vmwaretv\"><img alt=\"YouTube\" height=\"32\" src=\"https://d2fi4ri5dhpqd1.cloudfront.net/public/resources/social-networks-icon-sets/circle-gray/youtube@2x.png\" style=\"text-decoration: none; height: auto; border: 0; display: block\" title=\"YouTube\" width=\"32\" /></a></td>\n\t\t\t\t\t\t\t\t\t<td style=\"vertical-align: top; padding-bottom: 0; padding-right: 5px; padding-left: 5px\" valign=\"top\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.vmware.com/linkedin\"><img alt=\"LinkedIn\" height=\"32\" src=\"https://d2fi4ri5dhpqd1.cloudfront.net/public/resources/social-networks-icon-sets/circle-gray/linkedin@2x.png\" style=\"text-decoration: none; height: auto; border: 0; display: block\" title=\"LinkedIn\" width=\"32\" /></a></td>\n\t\t\t\t\t\t\t\t</tr>\n\t\t\t\t\t\t\t</tbody>\n\t\t\t\t\t\t</table>\n\t\t\t\t\t\t</td>\n\t\t\t\t\t</tr>\n\t\t\t\t</tbody>\n\t\t\t</table>\n\n\t\t\t<div style=\"font-size: 16px; text-align: center; font-family: Arial, Helvetica Neue, Helvetica, sans-serif\">\n\t\t\t<div style=\"margin-top: 40px; border-top: 1px dashed rgb(214, 214, 214); margin-bottom: 40px\"> </div>\n\t\t\t</div>\n\t\t\t\n\n\t\t\t<div style=\"color: rgb(192, 192, 192); font-family: Arial, Helvetica Neue, Helvetica, sans-serif; line-height: 1.2; padding-top: 10px; padding-right: 10px; padding-bottom: 10px; padding-left: 10px\">\n\t\t\t<div style=\"line-height: 1.2; font-size: 12px; font-family: Arial, Helvetica Neue, Helvetica, sans-serif; color: rgb(192, 192, 192)\">\n\t\t\t<ul>\n\t\t\t\t<li><span style=\"font-family: Arial, Helvetica, sans-serif\"><span style=\"font-size: 13px\">VMware, Inc. 3401 Hillview Ave. Palo Alto CA 94304 USA Tel 1-877-486-9273 Copyright © VMware, Inc. All rights reserved. VMware is a registered trademark of VMware, Inc. The content and links in this email contain information intended solely for its named recipients and are not to be shared with third parties unless otherwise specified.</span></span></li>\n\t\t\t\t<li><span style=\"font-family: Arial, Helvetica, sans-serif\"><span style=\"font-size: 13px\">This email was sent to: soporte@browniespain.com. If the link above does not work, please copy and paste this URL into your web browser: https://experiencemanagement.vmware.com/jfe/form/SV_eRmZa31aSoEwDm5?Q_DL=PF1fZjju5iMNckj_eRmZa31aSoEwDm5_CTR_0v5Vd4gSCzqgIm2&Q_CHL=email</span></span></li>\n\t\t\t\t<li><span style=\"font-family: Arial, Helvetica, sans-serif\"><span style=\"font-size: 13px\">Incomplete or partial responses that are not submitted are automatically collected for research purposes after 2 weeks of your last interaction with the survey.</span></span></li>\n\t\t\t\t<li><span style=\"font-family: Arial, Helvetica, sans-serif\"><span style=\"font-size: 13px\">Please do NOT forward this email to others. You have been given a unique URL with which to take the survey, the system accepts only one response per unique URL.</span></span></li>\n\t\t\t\t<li><span style=\"font-family: Arial, Helvetica, sans-serif\"><span style=\"font-size: 13px\">You are receiving this email because you are a designated contact at your organization for receiving emails. If you no longer wish to receive these types of communications please <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://experiencemanagement.vmware.com/CP/Register.php?OptOut=true&RID=CTR_0v5Vd4gSCzqgIm2&LID=UR_86ekbgabheVGBgN&DID=EMD_m7ZhEbrrmOJWjVu&BT=dm13YXJlaW5zaWdodHNjeA&_=1\">unsubscribe/opt out here</a></span></span></li>\n\t\t\t\t<li><span style=\"font-family: Arial, Helvetica, sans-serif\"><span style=\"font-size: 13px\">For more information on how VMware processes your personal data, please see our <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.vmware.com/help/privacy.html\">Privacy Notice</a>.</span></span></li>\n\t\t\t</ul>\n\n\t\t\t<div style=\"line-height: 1.2\"> </div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t\n\n\t\t\t<div style=\"font-size: 16px; text-align: center; font-family: Arial, Helvetica Neue, Helvetica, sans-serif\">\n\t\t\t<div style=\"\"> </div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</div>\n\t\t\t</td>\n\t\t</tr>\n\t</tbody>\n</table>\n<img width=\"1\" height=\"1\" alt=\"\" src=\"https://experiencemanagement.vmware.com/WRQualtricsContacts/Watermark.php?UID=UR_86ekbgabheVGBgN&EMD=EMD_m7ZhEbrrmOJWjVu&CGC=CTR_0v5Vd4gSCzqgIm2&SV=SV_eRmZa31aSoEwDm5\" /></div>",
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