#5557 · Cambio en el periodo de conservación de archivos borrados de Creative Cloud
ID interno: 10918000001513697
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
—
Subcategoría
—
Tipo
Incidencia
Canal
SLA
—
Grupo
—
Site
HQ
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
—
Request Type
Incidencia
Creado
22/4/23, 15:02
Resuelto
—
Actualizado
24/4/23, 10:11
Asignado
Apr 22, 2023 05:02 PM
Respondido
Apr 24, 2023 12:11 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Soporte Abisma
Descripción
|
Resolución
Se cancela solicitud, no se usa creative cloud de Adobe
JSON crudo (detalle completo)
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"description": "\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div style=\"background-color: rgb(228, 228, 228); margin: 0; padding: 0; width: 100%\" class=\" zm_377043353652908540_parse_-4838823998705635644\"><div style=\"font-size: 1px; color: rgb(228, 228, 228); display: none; overflow: hidden; visibility: hidden\">Los archivos borrados del almacenamiento de Creative Cloud se eliminarán de forma permanente tras un periodo de conservación de 30 días. </div>\n\n<table width=\"100%\" bgcolor=\"#E4E4E4\" style=\"background-color: rgb(228, 228, 228)\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\">\n <tbody><tr>\n <td>\n <table class=\"x_1434159750full-width\" align=\"center\" width=\"600\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 600px\">\n <tbody><tr>\n <td bgcolor=\"#ffffff\" style=\"border-top: 4px solid rgb(235, 16, 0); background-color: rgb(255, 255, 255); padding-bottom: 60px\"><table class=\"x_1434159750email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody><tr>\n <td style=\"color: rgb(235, 16, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 18px; padding-top: 50px\"><img alt=\"Adobe\" src=\"https://landing.adobe.com/dam/global/images/adobe-logo.420x110.png\" width=\"108\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"color: rgb(235, 16, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 18px; display: block; vertical-align: top\" /></td>\n </tr>\n <tr>\n <td style=\"color: rgb(44, 44, 44); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 18px; line-height: 26px; padding-top: 66px\">Apreciado cliente: <br /><br />Con el objetivo de optimizar la capacidad de tu espacio de almacenamiento, Adobe va a implantar un nuevo proceso para los archivos borrados del almacenamiento de Creative Cloud. A partir del 4 de junio de 2023, los nuevos archivos borrados se conservarán durante 30 días y tras este periodo se eliminarán de forma permanente. También se eliminarán de forma permanente los archivos borrados almacenados durante más de 30 días en la carpeta Eliminados y que sean anteriores a esta fecha. Es posible que no aprecie estos cambios de inmediato. <br /><br /> Estos son los pasos que debes seguir:<ul><li>Revisa todos tus archivos de la carpeta Eliminados y recupera aquellos que deseas conservar.</li> \n\n<li>Elimina de forma permanente los archivos tú mismo para recuperar espacio de almacenamiento <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=ha71c7924,fb10c860,be804445&e=cDE9WFhUUUdXSzE&s=yfNPIf8OMqeD58y5fNfPkywTaCKrS2YDy0tBI4Lcv0U\" style=\"color: rgb(20, 115, 230); text-decoration: underline\">aquí</a>.</li> \n\n<li>Si no haces nada el nuevo proceso se encargará de gestionar la conservación de tus archivos borrados.</li></ul>El servicio de atención al cliente de Adobe está disponible para cualquier pregunta que puedas tener. Comunícate con ellos <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=ha71c7924,fb10c860,be804446&e=cDE9WTJLUkdSU1o&s=mNj3xh6l5khSN1DWZV_owPoykgzLEWJ9S4kOAis__TI\" style=\"color: rgb(20, 115, 230); text-decoration: underline\">aquí</a>. <br /><br /> Saludos. <br /> Equipo de Servicios de Creative Cloud</td>\n </tr>\n \n \n \n </tbody></table> </td>\n </tr>\n <tr>\n <td bgcolor=\"#F5F5F5\" style=\"background-color: rgb(245, 245, 245)\"><table class=\"x_1434159750email-width\" align=\"center\" width=\"500\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 500px\">\n <tbody><tr>\n <td style=\"color: rgb(235, 16, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 18px; padding-top: 40px\"><img alt=\"Adobe\" src=\"https://landing.adobe.com/dam/global/images/adobe-logo.classic.160x222.png\" width=\"30\" border=\"0\" hspace=\"0\" vspace=\"0\" style=\"color: rgb(235, 16, 0); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 12px; line-height: 18px; display: block; vertical-align: top\" /></td>\n </tr>\n <tr>\n <td class=\"x_1434159750legal\" style=\"color: rgb(149, 149, 149); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 16px; line-height: 32px; padding-top: 60px\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=ha71c7924,fb10c860,be804447\" style=\"color: rgb(149, 149, 149); text-decoration: underline\">Gestionar cuenta</a><br /> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=ha71c7924,fb10c860,be804448\" style=\"color: rgb(149, 149, 149); text-decoration: underline\">Atención al cliente</a><br /> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=ha71c7924,fb10c860,be804449\" style=\"color: rgb(149, 149, 149); text-decoration: underline\">Foros</a></td>\n </tr>\n <tr>\n <td class=\"x_1434159750legal\" style=\"color: rgb(149, 149, 149); font-family: adobe-clean, Helvetica Neue, Helvetica, Verdana, Arial, sans-serif; font-size: 11px; line-height: 18px; padding-top: 50px; padding-bottom: 100px\">Adobe, el logotipo de Adobe, Creative Cloud, el logotipo de Creative Cloud y Document Cloud son marcas registradas o marcas comerciales de Adobe en los Estados Unidos y/o en otros países.<br /><br /> Esta no es una lista completa de las marcas comerciales de Adobe. Para obtener una lista completa, consulte las <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=ha71c7924,fb10c860,be80444a\" style=\"color: rgb(149, 149, 149)\">Directrices de marcas comerciales de Adobe</a>. Todas las demás marcas comerciales son propiedad de sus respectivos dueños.<br /><br /> Oficina registrada: Adobe Systems Software Ireland Limited, 4‑6 Riverwalk, Citywest Business Park, Dublín 24, Irlanda. Número de registro: 344992<br /><br /> <a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://t-info.mail.adobe.com/r/?id=ha71c7924,fb10c860,be80444b&e=cDE9JTQwZnNpM0lRMTNRV0lWVjhCJTJCQ0pjdWxLWnIySUpIRmxCbUN5dEF1eXclMkZNcGclM0Q&s=KdALUnIDbzxxBjPOSgW3rEPZX0VxPzdy63-BYy3EERE\" style=\"color: rgb(149, 149, 149)\">Leer en línea</a></td>\n </tr>\n </tbody></table></td>\n </tr>\n </tbody></table>\n </td>\n </tr>\n</tbody></table>\n</div>\n\n<div id=\"x_1434159750cqa_technical\" style=\"display: none; overflow: hidden; visibility: hidden\">\n <div id=\"x_1434159750cqa_activityid\">A549574</div>\n \n <div id=\"x_1434159750cqa_language\">es_OTR</div>\n</div><img height=\"0\" width=\"0\" alt=\"\" src=\"https://t-info.mail.adobe.com/r/?id=ha71c7924,fb10c860,1\" /><img height=\"0\" width=\"0\" alt=\"\" src=\"https://adobe.demdex.net/event?c_syncplacement=email&d_cid=813%0174F70A2062B2DDCD0A495CAE\" />",
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