#5311 · Re: [solicitud con ID :##4983##] : DIFERENCIAS INVENTARIO ECI SANTANDER 28.03.2023

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  "is_overdue": false,
  "is_trashed": false,
  "message_id": "<DU0P195MB1404A0D3B64DDF5A053C677C9C9B9@DU0P195MB1404.EURP195.PROD.OUTLOOK.COM>",
  "resolution": {
    "content": "<div class=\"personalize-wrapper\" style=\"font-family: &quot;trebuchet ms&quot;, arial, helvetica, sans-serif, sans-serif; font-size: 13px\"> <div>solicitud no valida de tienda</div> </div>",
    "submitted_by": {
      "id": "10918000000167018",
      "name": "Edwin Martinez",
      "site": {
        "id": "10918000000794001",
        "name": "HQ",
        "deleted": false,
        "is_default": true
      },
      "phone": null,
      "mobile": "680658288",
      "email_id": "edwin.martinez@browniespain.com",
      "sms_mail": null,
      "job_title": "Retail Project Operations",
      "last_name": "Martinez",
      "photo_url": "https://profile.zoho.eu/file?exp=10&ID=20083566992&t=user&height=60&width=60",
      "department": {
        "id": "10918000000174683",
        "name": "IT",
        "site": {
          "id": "10918000000794001"
        }
      },
      "first_name": "Edwin",
      "user_scope": "internal_user",
      "employee_id": "emartinez",
      "is_vip_user": false,
      "sms_mail_id": null,
      "cost_per_hour": null,
      "is_technician": false
    },
    "submitted_on": {
      "value": "1681305282079",
      "display_value": "Apr 12, 2023 03:14 PM"
    }
  },
  "technician": null,
  "udf_fields": {
    "udf_char2": "Remoto",
    "udf_char3": null
  },
  "attachments": [],
  "description": "\n\n<div>\n<div dir=\"ltr\">\n<div></div>\n<div>\n<div>Si Edwin perfecto,&nbsp;</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Ahora que ya sé qué información es, cuando nos vuelva a pasar te adjuntamos foto para que revisemos.</div>\n<div dir=\"ltr\"><br />\n</div>\n<div dir=\"ltr\">Mil gracias!!&nbsp;</div>\n<div id=\"x_-1779300182ms-outlook-mobile-signature\">\n<div><br />\n</div>\n<div style=\"color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)\" dir=\"auto\">\nCarla Gutiérrez&nbsp;</div>\n<div style=\"color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)\" dir=\"auto\">\nStore Manager Brownie ECI Santander&nbsp;</div>\n<div style=\"color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)\" dir=\"auto\">\nTlf: 655393789&nbsp;</div>\n<div style=\"color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)\" dir=\"auto\">\n<br />\n</div>\n</div>\n</div>\n</div>\n<hr style=\"width: 98%\" />\n<div id=\"x_-1779300182divRplyFwdMsg\" dir=\"ltr\"><font face=\"Calibri, sans-serif\" style=\"font-size: 11pt\" color=\"#000000\"><b>De:</b> Soporte &lt;soporte@browniespain.com&gt;<br />\n<b>Enviado:</b> Wednesday, April 12, 2023 1:56:33 PM<br />\n<b>Para:</b> ECI Santander &lt;ecisantander@browniespain.com&gt;<br />\n<b>Cc:</b> Carla Gutierrez &lt;carla.gutierrez@browniespain.com&gt;; Lorena Gañan &lt;lorena.ganan@browniespain.com&gt;<br />\n<b>Asunto:</b> Re: [solicitud con ID :##4983##] : DIFERENCIAS INVENTARIO ECI SANTANDER 28.03.2023</font>\n<div>&nbsp;</div>\n</div>\n<div>\n<div><br />\n</div>\n<div>Hola Carla<br />\n</div>\n<div><br />\n</div>\n<div>Para poder seguir con esta incidencia necesito que en próximas ocasiones si vuelve a pasar esto tratar de identificar los productos con la opción de identificar y la opción de detalles tecnicos.<br />\n</div>\n<div><br />\n</div>\n<div>De momento, cierro esta incidencia,&nbsp; necesito realmente la identificacion de las etiquetas y detalles tecnicos para vizualizar en sistema porque esos articulos no se leen correctamente.<br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div>Un saludo<br />\n</div>\n<div>Edwin</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_null\" />\n<br />\n</div>\n<div><b><u><span class=\"x_font\" style=\"font-family: verdana, sans-serif\">Descripción de la solicitud</span></u></b><br />\n</div>\n<div><br />\n</div>\n<div><span class=\"x_font\" style=\"font-family: verdana, sans-serif\">Título : <b>DIFERENCIAS INVENTARIO ECI SANTANDER 28.03.2023</b>\n</span><br />\n</div>\n<div><span class=\"x_font\" style=\"font-family: verdana, sans-serif\">\n<div>Descripción : <br />\n</div>\n<div lang=\"ES\" class=\"x_zm_782425740991364847_parse_-44550077686832388\">\n<div class=\"x_x_1262420199WordSection1\">\n<p class=\"x_MsoNormal\"><span>Buenos días,</span><br />\n</p>\n<p class=\"x_MsoNormal\"><span>&nbsp;</span><br />\n</p>\n<p class=\"x_MsoNormal\"><span>Mandamos mail para reportar una incidencia que hemos encontrado en el inventario. Resultado 98,9€</span><br />\n</p>\n<p class=\"x_MsoNormal\"><span>Dos casos, el primero:</span><br />\n</p>\n<p class=\"x_MsoNormal\"><span>&nbsp;</span><br />\n</p>\n<table class=\"x_x_1262420199MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"488\" style=\"width: 366pt; border-collapse: collapse\">\n<tbody>\n<tr style=\"height: 15.75pt\">\n<td width=\"340\" nowrap=\"\" valign=\"bottom\" style=\"width: 255pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"x_MsoNormal\"><b><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">JERSEY CUELLO REDONDO RAYAS</span></span></b><br />\n</p>\n</td>\n<td width=\"125\" nowrap=\"\" valign=\"bottom\" style=\"width: 94pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<br />\n</td>\n<td width=\"23\" nowrap=\"\" valign=\"bottom\" style=\"width: 17pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<br />\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">S23-0500-013-704</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">TALLA S</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">&nbsp;</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">La pala nos pedía 4 S y sólo leía 3. El stock físico de la prenda era 4 cada prenda con su etiqueta aparentemente correcto. Salimos del inventario\n e identificamos las etiquetas para ver cuál está mal programada y creas otra, pero ninguna da error y son leídas perfectamente. Validamos inventario con un negativo que NO ES REAL puesto que el stock físico es correcto pero no lo resta a pesar de ser correctas\n las etiquetas.</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">&nbsp;</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">Segundo caso:</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">&nbsp;</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">PENDIENTES LARGOS 3 AROS</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">S23-0272-008-901</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">TALLA U</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">&nbsp;</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">La pala nos pide 6 y sólo leía 5. El stock físico de la prenda era 6 y cada uno con su etiqueta aparentemente correcto. Volvemos a salir del inventario\n e identificamos las etiquetas para ver cuál está mal programada para crear otra, pero ninguna da error. Creamos una etiqueta para que nos reste en inventario y finalmente lo hace y el pendiente se queda a 0. Validamos y, sorpresa! Sale uno como positivo por\n lo que damos por supuesto que realmente había leído las 6 aunque la pantalla no nos lo decía y además, ha sumado la que hemos creado (ajustamos en negativo para que el stock sea correcto)</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">&nbsp;</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">&nbsp;</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">Esperamos que esta información sea de ayuda para poder encontrar los errores.</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">&nbsp;</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">&nbsp;</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">Además adjuntamos tabla para que veáis el resto de positivos y negativos. 14 POSITIVOS se deben a dos traspasos que nos dejaron en tienda en mitad\n del inventario (ajustamos también) Por lo que el resultado real son 3 positivos y 3 negativos.</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">&nbsp;</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span class=\"x_colour\" style=\"color: black\"><span class=\"x_size\" style=\"font-size: 12pt\">Muchas gracias</span></span><br />\n</p>\n<p class=\"x_MsoNormal\"><span>&nbsp;</span><br />\n</p>\n</div>\n</div>\n</span>\n<div><br />\n</div>\n</div>\n<div><br />\n</div>\n<div>\n<hr id=\"x_null\" />\n<br />\n</div>\n<div><span class=\"x_font\" style=\"font-family: verdana, sans-serif\">Saludos.</span><br />\n</div>\n<div><span class=\"x_font\" style=\"font-family: verdana, sans-serif\">El Equipo IT</span><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<table class=\"x_x_MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"500\" style=\"font-style: normal; font-weight: 400; font-stretch: inherit; font-size: 15px; line-height: inherit; color: rgb(32, 31, 30); letter-spacing: normal; orphans: 2; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255); width: 375pt\">\n<tbody>\n<tr>\n<td width=\"230\" valign=\"top\" style=\"white-space: normal; width: 172.5pt; padding: 0cm\">\n<p class=\"x_x_MsoNormal\" style=\"margin: 0cm\"><span class=\"x_font\" style=\"font-family: Calibri, sans-serif\"><span class=\"x_size\" style=\"font-size: 11pt\"><b><span class=\"x_colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_size\" style=\"font-size: 9pt\">Equipo\n IT</span></span></span></b><span class=\"x_colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_size\" style=\"font-size: 9pt\"><br />\n<br />\n<br />\n</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.facebook.com/browniespain\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_colour\" style=\"color: blue\"><span class=\"x_font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_size\" style=\"font-size: 9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=964791&amp;ACTION=FILE\" border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_ADIae\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit; width: 0.1875in; height: 0.1875in\" /></span></span></span></a><span class=\"x_colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_size\" style=\"font-size: 9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://instagram.com/browniespain\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_colour\" style=\"color: blue\"><span class=\"x_font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_size\" style=\"font-size: 9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=964792&amp;ACTION=FILE\" border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_ADIae\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit; width: 0.1875in; height: 0.1875in\" /></span></span></span></a><span class=\"x_colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_size\" style=\"font-size: 9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.youtube.com/channel/UCnDt7Kjl2LsiMgPKF-trwzg\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_colour\" style=\"color: blue\"><span class=\"x_font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_size\" style=\"font-size: 9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=964793&amp;ACTION=FILE\" border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_ADIae\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit; width: 0.1875in; height: 0.1875in\" /></span></span></span></a><span class=\"x_colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_size\" style=\"font-size: 9pt\">&nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://es.linkedin.com/company/brownie\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_colour\" style=\"color: blue\"><span class=\"x_font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_size\" style=\"font-size: 9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=964794&amp;ACTION=FILE\" border=\"0\" width=\"0.1875in\" height=\"0.1875in\" class=\"x_ADIae\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit; width: 0.1875in; height: 0.1875in\" /></span></span></span></a></span></span></p>\n</td>\n<td width=\"270\" valign=\"top\" style=\"white-space: normal; width: 202.5pt; border-top: none; border-right: none; border-bottom: none; border-left: 1pt solid rgb(61, 61, 63); padding: 0cm 0cm 0cm 15pt\">\n<p class=\"x_x_MsoNormal\" style=\"margin: 0cm\"><span class=\"x_font\" style=\"font-family: Calibri, sans-serif\"><span class=\"x_size\" style=\"font-size: 11pt\"><span class=\"x_colour\" style=\"color: rgb(61, 61, 63)\"><span class=\"x_font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_size\" style=\"font-size: 9pt\">C/\n Castanyer 29<br />\n08022 - Barcelona, Spain<br />\n+34 932 377 066<br />\n<a target=\"_blank\" rel=\"noopener noreferrer\" href=\"http://www.browniespain.com/\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_colour\" style=\"color: rgb(155, 155, 155)\"><span class=\"x_font\" style=\"font-family: inherit\"><span class=\"x_size\" style=\"font-size: inherit\">www.browniespain.com</span></span></span></a></span></span></span></span></span></p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" style=\"white-space: normal; width: 375pt; padding: 0cm\">\n<p class=\"x_x_MsoNormal\" style=\"margin: 0cm\"><span class=\"x_font\" style=\"font-family: Calibri, sans-serif\"><span class=\"x_size\" style=\"font-size: 11pt\"><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.browniespain.com/es/novedades/?utm_campaign=Home_alone&amp;utm_source=email_signature&amp;utm_medium=banner\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_colour\" style=\"color: blue\"><span class=\"x_font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_size\" style=\"font-size: 9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=964795&amp;ACTION=FILE\" border=\"0\" width=\"3.9062in\" height=\"1.0416in\" class=\"x_ADIae\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit; width: 3.9062in; height: 1.0416in\" /></span></span></span></a><span class=\"x_colour\" style=\"color: inherit\"><span class=\"x_font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_size\" style=\"font-size: 9pt\">&nbsp;\n &nbsp; &nbsp;</span></span></span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"https://www.cepyme500.com/empresa/1566\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_colour\" style=\"color: blue\"><span class=\"x_font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_size\" style=\"font-size: 9pt\"><img src=\"/app/itdesk/servlet/SDODAuthServlet?path=964796&amp;ACTION=FILE\" border=\"0\" width=\"0.8541in\" height=\"0.8645in\" class=\"x_ADIae\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: inherit; width: 0.8541in; height: 0.8645in\" /></span></span></span></a><span class=\"x_colour\" style=\"color: inherit\"><span class=\"x_font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_size\" style=\"font-size: 9pt\">&nbsp;</span></span></span></span></span><br />\n</p>\n</td>\n</tr>\n<tr>\n<td width=\"500\" colspan=\"2\" valign=\"top\" style=\"white-space: normal; width: 375pt; padding: 0cm\">\n<p class=\"x_x_MsoNormal\" style=\"margin: 0cm; text-align: justify\"><span class=\"x_font\" style=\"font-family: Calibri, sans-serif\"><span class=\"x_size\" style=\"font-size: 11pt\"><span class=\"x_colour\" style=\"color: rgb(186, 186, 186)\"><span class=\"x_font\" style=\"font-family: Arial, sans-serif\"><span class=\"x_size\" style=\"font-size: 6pt\">La\n información contenida en este mensaje y/o archivo(s) adjunto(s), enviada desde TEXTILES Y CONFECCIONES BROWNIE, SL, es confidencial y privilegiada, y está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida. Le recordamos que sus datos\n han sido incorporados en el sistema de tratamiento de TEXTILES Y CONFECCIONES BROWNIE, SL y que siempre y cuando se cumplan los requisitos exigidos por la normativa, usted podrá ejercer sus derechos de acceso, rectificación, limitación de tratamiento, supresión,\n portabilidad y oposición/revocación, en los términos que establece la normativa vigente en materia de protección de datos, dirigiendo su petición a la dirección postal c/ Neptú, 14 –Bajos de 08006 Barcelona o bien a través de correo electrónico<span>&nbsp;</span><a target=\"_blank\" rel=\"noopener noreferrer\" href=\"mailto:personal@browniespain.com\" style=\"border: 0px; font: inherit; margin: 0px; padding: 0px; vertical-align: baseline\"><span class=\"x_colour\" style=\"color: rgb(5, 99, 193)\"><span class=\"x_font\" style=\"font-family: inherit\"><span class=\"x_size\" style=\"font-size: inherit\">personal@browniespain.com</span></span></span></a><span>&nbsp;</span>Si\n usted lee este mensaje y no es el destinatario señalado, el empleado o el agente responsable de entregar el mensaje al destinatario, o ha recibido esta comunicación por error, le informamos que está totalmente prohibida, y puede ser ilegal, cualquier divulgación,\n distribución o reproducción de esta comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva el mensaje original a la dirección arriba mencionada.</span></span></span></span></span><br />\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n<div><br />\n</div>\n<div><b style=\"color: rgb(32, 31, 30); font-size: 15px; font-style: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; background-color: rgb(255, 255, 255)\"><span class=\"x_colour\" style=\"color: inherit\"><span class=\"x_font\" style=\"font-family: verdana, sans-serif\"><span class=\"x_size\" style=\"font-size: 13px\">NOTA:</span></span></span></b><span class=\"x_highlight\" style=\"background-color: rgb(255, 255, 255)\"><span class=\"x_colour\" style=\"color: rgb(32, 31, 30)\"><span class=\"x_font\" style=\"font-family: verdana, sans-serif\"><span><span class=\"x_size\" style=\"font-size: 13px\">&nbsp;</span></span><span class=\"x_size\" style=\"font-size: 13px\">Esto\n es un envío automático. Por favor, no respondas a este correo.</span></span></span></span><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<div><br />\n</div>\n<br />\n</div>\n</div>",
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  "created_time": {
    "value": "1681301872700",
    "display_value": "Apr 12, 2023 02:17 PM"
  },
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  "is_escalated": false,
  "request_type": {
    "id": "10918000000010007",
    "name": "Incidencia"
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    "display_value": "Apr 12, 2023 03:14 PM"
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    "value": "1681305282079",
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  "email_ids_to_notify": [
    "ecisantander@browniespain.com",
    "lorena.ganan@browniespain.com"
  ],
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}