#4983 · DIFERENCIAS INVENTARIO ECI SANTANDER 28.03.2023
ID interno: 10918000001346517
Estado
Cancelada
Prioridad
Normal
Urgencia
Alta
Impacto
Afecta al usuario
Categoría
LS Retail
Subcategoría
Inventarios
Tipo
Incidencia
Canal
CAU
SLA
—
Grupo
Brownie (Tiendas)
Site
TIENDAS
Nivel
Nivel 1 - Primera Respuesta
Solicitante
Técnico
Departamento
Tiendas
Request Type
Incidencia
Creado
28/3/23, 7:52
Resuelto
—
Actualizado
12/4/23, 11:56
Asignado
Mar 28, 2023 03:42 PM
Respondido
Apr 12, 2023 01:56 PM
Completado
—
First resp. due
—
Due by
—
Tiempo de resolución
—
Overdue
NoFirst resp. overdue
NoEscalado
NoReabierto
NoFCR
NoSolicitada cancelación
NoService Request
NoTrashed
NoAsignar técnico
Actual: Edwin Martinez
Descripción
Buenos días,
Mandamos mail para reportar una incidencia que hemos encontrado en el inventario. Resultado 98,9€
Dos casos, el primero:
|
JERSEY CUELLO REDONDO RAYAS |
S23-0500-013-704
TALLA S
La pala nos pedía 4 S y sólo leía 3. El stock físico de la prenda era 4 cada prenda con su etiqueta aparentemente correcto. Salimos del inventario e identificamos las etiquetas para ver cuál está mal programada y creas otra, pero ninguna da error y son leídas perfectamente. Validamos inventario con un negativo que NO ES REAL puesto que el stock físico es correcto pero no lo resta a pesar de ser correctas las etiquetas.
Segundo caso:
PENDIENTES LARGOS 3 AROS
S23-0272-008-901
TALLA U
La pala nos pide 6 y sólo leía 5. El stock físico de la prenda era 6 y cada uno con su etiqueta aparentemente correcto. Volvemos a salir del inventario e identificamos las etiquetas para ver cuál está mal programada para crear otra, pero ninguna da error. Creamos una etiqueta para que nos reste en inventario y finalmente lo hace y el pendiente se queda a 0. Validamos y, sorpresa! Sale uno como positivo por lo que damos por supuesto que realmente había leído las 6 aunque la pantalla no nos lo decía y además, ha sumado la que hemos creado (ajustamos en negativo para que el stock sea correcto)
Esperamos que esta información sea de ayuda para poder encontrar los errores.
Además adjuntamos tabla para que veáis el resto de positivos y negativos. 14 POSITIVOS se deben a dos traspasos que nos dejaron en tienda en mitad del inventario (ajustamos también) Por lo que el resultado real son 3 positivos y 3 negativos.
Muchas gracias
JSON crudo (detalle completo)
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"description": "\n\n\n\n<div lang=\"ES\" style=\"\" class=\" zm_782425740991364847_parse_-44550077686832388\">\n<div class=\"x_1262420199WordSection1\">\n<p class=\"MsoNormal\"><span>Buenos días, </span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<p class=\"MsoNormal\"><span>Mandamos mail para reportar una incidencia que hemos encontrado en el inventario. Resultado 98,9€</span></p>\n<p class=\"MsoNormal\"><span>Dos casos, el primero: </span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n<table class=\"x_1262420199MsoNormalTable\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\" width=\"488\" style=\"width: 366pt; border-collapse: collapse\">\n<tbody>\n<tr style=\"height: 15.75pt\">\n<td width=\"340\" nowrap=\"\" valign=\"bottom\" style=\"width: 255pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n<p class=\"MsoNormal\"><b><span style=\"font-size: 12pt; color: black\">JERSEY CUELLO REDONDO RAYAS</span></b></p>\n</td>\n<td width=\"125\" nowrap=\"\" valign=\"bottom\" style=\"width: 94pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n</td>\n<td width=\"23\" nowrap=\"\" valign=\"bottom\" style=\"width: 17pt; padding: 0cm 3.5pt 0cm 3.5pt; height: 15.75pt\">\n</td>\n</tr>\n</tbody>\n</table>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">S23-0500-013-704</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">TALLA S</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">La pala nos pedía 4 S y sólo leía 3. El stock físico de la prenda era 4 cada prenda con su etiqueta aparentemente correcto. Salimos del inventario e identificamos\n las etiquetas para ver cuál está mal programada y creas otra, pero ninguna da error y son leídas perfectamente. Validamos inventario con un negativo que NO ES REAL puesto que el stock físico es correcto pero no lo resta a pesar de ser correctas las etiquetas.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">Segundo caso:\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">PENDIENTES LARGOS 3 AROS</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">S23-0272-008-901</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">TALLA U</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">La pala nos pide 6 y sólo leía 5. El stock físico de la prenda era 6 y cada uno con su etiqueta aparentemente correcto. Volvemos a salir del inventario\n e identificamos las etiquetas para ver cuál está mal programada para crear otra, pero ninguna da error. Creamos una etiqueta para que nos reste en inventario y finalmente lo hace y el pendiente se queda a 0. Validamos y, sorpresa! Sale uno como positivo por\n lo que damos por supuesto que realmente había leído las 6 aunque la pantalla no nos lo decía y además, ha sumado la que hemos creado (ajustamos en negativo para que el stock sea correcto)</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">Esperamos que esta información sea de ayuda para poder encontrar los errores.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">Además adjuntamos tabla para que veáis el resto de positivos y negativos. 14 POSITIVOS se deben a dos traspasos que nos dejaron en tienda en mitad del\n inventario (ajustamos también) Por lo que el resultado real son 3 positivos y 3 negativos.\n</span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\"> </span></p>\n<p class=\"MsoNormal\"><span style=\"font-size: 12pt; color: black\">Muchas gracias\n</span></p>\n<p class=\"MsoNormal\"><span> </span></p>\n</div>\n</div>",
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